Job Description
Job DescriptionDescription:
DEPARTMENT : Service
REPORTS TO: Service BDC Manager
Exempt Status: Exempt (MN Statute 177.23(7)(6))
SUMMARY: As our dealership BDC Representative, you will communicate with our current and prospective customers via email, phone & text. In this position, you will respond to our internet leads and schedule appointments for our service teams
Essential Job Duties and Responsibilities:
- Monitor and respond to internet leads from our website and third-party sites while achieving the current goal response time
- Achieve current goal for outgoing calls
- Schedule confirmed appointments meeting the current per day goal
- Obtain new customers while raising CSI
- Update and purify customer records
- Follow the direction of the Service manager and general manger
- You will also responsible for working with the department managers in order to maximize opportunities by helping with customer follow up.
- Strict adherence to Hilltop Camper and RV’s company policies, as written in the Company Handbook
Qualification requirements:
Language Skills:
- Ability to respond to common inquiries from customers
- Ability to effectively present information to fellow employees, management, and owners
- May not use offensive language
Decision-Making Authority:
- May not negotiate deals with customers
- May not knowingly misinform customers
- May not delete customer record card/opportunity information
- May not schedule appointments outside of guidelines
- May not offer concessions on behalf of dealership
Other Skills/Abilities/Specifications:
- Reflect a positive attitude about the Dealership
- Vested interest in Dealership success
- Possess a professional attitude when dealing with customers, employees, and others
- Upbeat, positive, “smile” on phone
- Quick learner
- No fear of change
- Ability to work in a Process Driven Work Environment
PHYSICAL DEMANDS: Must be able to spend much of the workday at a computer.
WORK ENVIRONMENT: Must be able to excel in a fast-paced, sometimes stressful environment.
EQUIPMENT AND TOOLS USED: Able to use multiple software applications and/or learn the applications of unfamiliar software as required. Computer proficient and comfortable communicating via email and on the phone.
Requirements: