<h3>Job Description</h3>
Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $15.00-$17.00 DOE plus benefits.Located in Albuquerque, NM. Working out of our Nativo Lodge.
 
Position Purpose: The Housekeeping Supervisor will under the direction of the General Manager and Rooms Director, maintain the quality and cleanliness of the property. The Housekeeping Supervisor r is an essential support to Heritage Hotels &amp; Resorts in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: All Housekeeping team members at Nativo Lodge.
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of the General Manager.</li>
<li>Maintain a positive and professional approach with employees, coworkers, and guests.</li>
<li>Set goals for performance that coincide with Heritage's plans and vision.</li>
<li>Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies.</li>
<li>Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM.</li>
<li>Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.</li>
<li>Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.</li>
<li>Report, as directed, any observed deviations to established standards.</li>
<li>Advises manager or desk clerk of rooms ready for occupancy.</li>
<li>Navigates interview, hire, disciplinary, and termination actions when necessary for team members.</li>
<li>Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued.</li>
<li>Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.</li>
<li>Enforces standard procedures for the acceptance, security, and return on customer lost and found items.</li>
<li>Resourcefully solve any issues that arise and seize control of any problematic situation.</li>
<li>Review occupancy levels and event levels to staff team member labor accordingly.</li>
<li>Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery.</li>
<li>Handle all guest and employee concerns with tact and follow-up.</li>
<li>Review and maintain linen inventory and proper storage.</li>
<li>Implement as needed an ongoing housekeeping training program for all new housekeeping employees.</li>
<li>Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.</li>
<li>Other duties as assigned consistent with the functions of this position as needed at any of the properties.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC10
Requirements:
<ul>
<li>Knowledge of Microsoft Office, Internet Explorer and prior PMS experience.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 40+ pounds frequently.</li>
<li>Excellent verbal communication and ability to multitask.</li>
<li>3 years or equivalent combination of education and experience; housekeeping or hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training, associate's degree in Management or Hospitality Preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 15-17 Hourly Wage
 
PI33ce3ef739d5-31181-34879874

Housekeeping Supervisor

<h3>Job Description</h3>
Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position (PM Shift) starting at $16.00 DOE plus benefits.Located in Albuquerque, NM. Working out of our Corporate Office. 
Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues.
 
Supervisory Responsibilities: None
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Works under the direction of the Reservations Manager.</li>
<li>Maintain positivity and professionalism with guests, team members, and external partners.</li>
<li>Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li>
<li>Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel using the reservations system.</li>
<li>Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible.</li>
<li>Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system.</li>
<li>Ensures proper verbiage is used when answering the phones and selling hotel rooms.</li>
<li>Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested.</li>
<li>Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations.</li>
<li>Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries.</li>
<li>Process all incoming reservations received via rooming list, email, in house correspondence and any other source.</li>
<li>Other duties as assigned consistent with the functions of this position as needed.</li>
</ul>
Environment:
<ul>
<li>Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights.</li>
<li>Great work environment with a wonderful view of the city</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC10
Requirements:
<ul>
<li>High school graduate or equivalent.</li>
<li>Pleasant speaking voice.</li>
<li>Excellent written and verbal skills.</li>
<li>Must be able to type accurately (30 words per minute).</li>
<li>Experience in hospitality reservations sales or front desk is preferred.</li>
<li>Strong communication skills and excellent customer service practices.</li>
<li>Detailed and sales oriented.</li>
<li>Ability to work in a fast-paced environment for 8 hours or more, including sitting, walking, and standing.</li>
<li>Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 16-16 Yearly Salary
 
PI8eed15c169fe-31181-34895488

Reservation Agent (PM Shift)

Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene. 
The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort &amp; Club is looking for a Front Office manager to join the Team! 
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. 
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes4 restaurants, a beach club, lounge, marketplace, and IRD. 
Want to learn more? , , 
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul>
<li>Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation</li>
<li>Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward</li>
<li>Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly</li>
<li>Ensure compliance with Company standards</li>
<li>Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns</li>
<li>Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue</li>
<li>Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events</li>
<li>Complete audit procedures, as needed</li>
<li>Recruit, interview and train team members</li>
</ul>
Classification: Full-Time 
Shift: Various - must be available to overnight, weekdays, weekends, and holidays. 
Pay Rate: The annual salary range for this role is $77,000-82,000 and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available - for you and your family
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul>
<li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>
In addition, we look for the demonstration of the following key attributes:
<ul>
<li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
<ul>
<li>Access to your pay when you need it through DailyPay</li>
<li>Medical Insurance Coverage -for you and your family </li>
<li>Mental Health Resources</li>
<li>Best-in-Class Paid Time Off (PTO) </li>
<li>Go Hilton travel discount program </li>
<li>Supportive parental leave</li>
<li>Matching 401(k)</li>
<li>Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount</li>
<li>: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)</li>
<li>Career growth and development </li>
<li>Team Member Resource Groups</li>
<li>Recognition and rewards programs</li>
</ul>
#LI-CS2

Front Office Manager - Waldorf Astoria Monarch Beach Resort and Club

<h3>Job Description</h3>
Job Description
<ul>
<li>Maintain and clean rooms, bathrooms, and work areas</li>
<li>Clean furnishings and carpets</li>
<li>Clean and maintain common areas within the hotel</li>
<li>Clean walkways and parking lot</li>
<li>Assist with bellman duties when required</li>
<li>Reply to guests’ questions and handle any concerns</li>
<li>Assist front desk staff as an when required</li>
<li>Replenish supplies in guest rooms</li>
<li>Change bed linens and empty trash as required</li>
<li>Assist housekeeping staff with laundry removal</li>
<li>Give responses to all visitors in an effective and prompt manner.</li>
<li>Give responses to duties involving the groundskeeper.</li>
<li>Keep all mechanical areas in a neat and orderly condition.</li>
<li>Carry out inspection on public areas on a daily basis in case of problems arising unexpectedly.</li>
<li>Offer maintenance and repairs to public areas, guestrooms and administrators office buildings.</li>
<li>Carry out consistent preventive maintenance programs on rooms and regularly updates records on files.</li>
<li>Guarantee that projects are all promptly accomplished and in line with appropriate specifications.</li>
<li>Work together with the front office manager and housekeeper, and connects with the manager to discuss any aspect of operations which will involve the maintenance department.</li>
<li>Carry out assessment of requirements for completion of reports, or work orders to the management as stated by standard procedures.</li>
<li>Engage in flexible work schedules to be able to perform well during emergencies.</li>
<li>Assist in remodeling and construction of new projects as may be required.</li>
</ul>

Hotel Maintenance

<h3>Job Description</h3>
Job Description
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
The Reservations Assistant Manager is responsible for assisting the Director of Reservations in leading the Reservations Department to ensure efficient and accurate operations by providing direct support to the Reservations department carrying out duties as assigned by the Director of Reservations. The role focuses on learning all aspects of social and group reservation processes as well as managing and supporting the Director of Reservations, Social Sales and Group Reservations Agents. The Reservations Assistant Manager collaborates with and works strategically with the Director of Reservations to achieve/exceed the Resort's budgeted goals.
Position Duties/Responsibilities:
<ul>
<li>Pulls weekly data reports from the resorts PMS, Revinate golf system, and external resources and exports into Excel worksheets.</li>
<li>Researches changes in basic data. Working with group sales on any rate or room night issues.</li>
<li>Key in transient room rates and packages as Director of Reservations determines.</li>
<li>Maintain log on all Maestro rate yields.</li>
<li>Monitor room assignments for optimal front desk and housekeeping operational efficiency.</li>
<li>Prepares packages for social arrivals and audits group package set up / arrival readiness</li>
<li>Keeps current business standards and office procedures in place while implementing. </li>
<li>Coordinates and attends meetings to take minutes and assist with presentations as needed.</li>
<li>Creates, prepares, and distributes business documents as required.</li>
<li>Prepares daily, weekly, and monthly reports as requested by the Director of Reservations and distributes as required.</li>
<li>Identify and establish best practices for department efficiencies and service standards.</li>
<li>Administrative duties include: answering telephone, typing correspondence, retrieving and distributing mail, among other duties as assigned. Collaborate, support and work strategically with Director of Reservations</li>
<li>Other duties as assigned.</li>
</ul>
Guest Service/Conduct:
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
<ul>
<li>Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.</li>
<li>Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.</li>
<li>Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.</li>
<li>This position requires extensive guest contact and decisions that directly affect the experience of Shanty Creek Resorts’ group clients. Adherence to the Resorts’ standards of service is critical to the success of the incumbent.</li>
</ul>
Professional Experience:
This position benefits from 6 to 12 months of professional experience in reservations or front desk in a hotel/resort setting. 
Education:
A minimum of a High School Diploma or equivalent is required for this position, Associate’s Degree in related field is preferred. 
Required Skills:
<ul>
<li>Strong oral and written communication skills are required.</li>
<li>Must have excellent typing skills (45 wpm minimum)</li>
</ul>
Working Conditions:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>This position works primarily indoors, but some outdoor exposure may be expected. </li>
</ul>

Assistant Reservations Manager

Description:WORK, PLAY &amp; ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time &amp; Part-Time Hourly Position ranging from $15-$18.00 DOE plus benefits.Located in Taos, NM. Working out of our El Monte Sagrado Resort &amp; Spa.
 
Position Purpose: The Guest Experience Host sets the tone for the Heritage experience, and is the main point of contact for duration of a guests stay. Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: None
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).</li>
<li>Maintain high level of positive and professional approach with coworkers and guests.</li>
<li>Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.</li>
<li>Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.</li>
<li>Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.</li>
<li>Respond to guest challenges and find the appropriate resolution in a timely and professional manner.</li>
<li>Maintain the upmost confidentiality and care with guest information.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k! </li>
</ul>
 
HC1
Requirements:
<ul>
<li>Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.</li>
<li>Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.</li>
<li>Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 25+ pounds occasionally.</li>
<li>6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.</li>
<li>High school diploma or equivalent experience/training.</li>
</ul>
 NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 15-18 Hourly Wage
 
PIfafeaa4934f6-31181-27544743

Front Desk Agent

<h3>Job Description</h3>
Description:WORK, PLAY, &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $50K DOE plus benefits.Located in Albuquerque, NM. Working out of our Clyde Hotel.
 
Position Purpose: The Assistant Guest Experience Manager will under the direction of the Guest Experience Manger, maintain the quality and the seamless guest experience at the property. The Assistant Guest Experience Manager is an essential support to Heritage Hotels &amp; Resorts in creating unforgettable experiences for guests.
 
Supervisory Responsibilities: Bell/Valet, PBX, and Front Desk
 Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Reports to the Guest Experience Manager and serves as the primary contact in his/her absence.</li>
<li>Maintain positive and professional approach with employees, coworkers, and guests.</li>
<li>Drive morale positively as the accountable managerial party to be present and visible to guests and staff.</li>
<li>Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow.</li>
<li>Coordinates and schedules activity for Bell/Valet, PBX and Front Desk.</li>
<li>Perform interviews, hire, disciplinary, and termination actions when necessary for staff.</li>
<li>Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.</li>
<li>Review occupancy and event levels and staff all reporting team members accordingly.</li>
<li>Establish and maintain a close watch on the financials for the property, always looking for ways to minimize loss, and improve profitability.</li>
<li>Ensure any guest complaints are dealt with in a timely and swift manner, ideally with an amicable resolution for the guest as well as the property.</li>
<li>Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.</li>
<li>Monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.</li>
<li>Maintain an efficient system of communication between the Front Office and all other departments.</li>
<li>Commitment to service excellence and continuous process improvement.</li>
<li>Collaborate with Accounting Department regularly to ensure supplies and equipment are paid for and in the general ledger appropriately.</li>
<li>Act as Manager on duty when needed.</li>
<li>Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.</li>
<li>Oversee / Carry out special projects for property as designated by General Manager and/or Guest Experience Manager.</li>
<li>Other duties as assigned consistent with the functions of this position as needed at any of the properties.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC6
Requirements:
<ul>
<li>Associate degree in Hospitality, Hotel/Resort Management required or minimum of 4 years equivalent experience.</li>
<li>Experience in a hotel setting undergoing renovations is preferred.</li>
<li>Full-service, Four Diamond experience preferred.</li>
<li>Strong knowledge of hospitality software and MS Office required.</li>
<li>Excellent verbal and written communication and ability to multitask.</li>
<li>Proven leadership experience in a hotel setting.</li>
<li>Ability and willingness to work flexible long hours including weekends, holidays and late nights.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 30+ pounds occasionally.</li>
<li>High school diploma or equivalent experience/training required; some college preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 50000-50000 Yearly Salary
 
PI91661a24c737-31181-34634123

Assistant Guest Experience Manager

Description: WORK, PLAY &amp; ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position with amazing perks and benefits.This General Manager position is located at the El Monte Sagrado in Taos, NM. 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Maintain high level of positive and professional approach with employees, coworkers, and guests.</li>
<li>Establish a revenue strategy that supports the Heritage brand positioning in local market; verifies that demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.</li>
<li>Set goals for performance that coincide with Heritage's plans and vision.</li>
<li>Drive morale positively as the accountable party to be present and visible to guests and team members.</li>
<li>Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.</li>
<li>Review occupancy and event levels and staff all reporting team members accordingly.</li>
<li>Responsible for day to day operations of Housekeeping, Facilities, Banquets, Food &amp; Beverage, and Front Desk.</li>
<li>Use critical thinking to successfully handle challenging situations and resolve issues.</li>
<li>Achieve maximum revenue and manage departmental expenses within a budget.</li>
<li>Lead on operational decisions such as staffing, process, procedures, and sourcing.</li>
<li>Maintain effective communications between all hotel departments.</li>
<li>Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.</li>
<li>Foster an environment where employees are engaged, valued and successful leading to overall experience.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
#LD2022 #MSL HC1
Requirements:
<ul>
<li>Strong knowledge of hospitality software and MS Office required.</li>
<li>Minimum of 5 year or equivalent combination of education and experience; hotel management or hospitality experience required.</li>
<li>Luxury brand experience preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.</li>
<li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li>
<li>Ability to work on your feet for eight hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.</li>
</ul>
 NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
PIa2d66c12109b-31181-32762998

General Manager (El Monte Sagrado)

<h3>Job Description</h3>
Description: WORK, PLAY &amp; ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $16-$19.00 DOE plus benefits.Located in Taos, NM. Working out of our El Monte Sagrado.
 
At Heritage Hotels &amp; Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded. More importantly, employees at Heritage know that their work in preserving and advancing the state's cultural heritage will benefit mankind now and in the future.
 
Supervisory Responsibilities: Team members for FOH at designated property for evening shift
 
Essential Duties and Functions/Responsibilities/Tasks:
<ul>
<li>Work under direction of the General Manager.</li>
<li>Maintain positive and professional approach with employees, coworkers, and guests.</li>
<li>Drive morale positively as the accountable managerial party to be present and visible to guests and staff.</li>
<li>Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow.</li>
<li>Establish and maintain a close watch on the financials for the property for the day, always looking for ways to minimize loss, and improve profitability.</li>
<li>Collaborate with Accounting Department regularly to ensure expenses are paid for and in the general ledger appropriately.</li>
<li>Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.</li>
<li>Work with Front Office supervisor and assist other Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly.</li>
<li>Assist in the closing of daily work for all outlets and posting correct daily totals.</li>
<li>Balance Room Charges with Micros and Property Management Systems.</li>
<li>Perform daily backups on systems and perform any necessary maintenance when situations arise.</li>
<li>Balance daily credit card postings and transmit through the Property Management Systems.</li>
<li>Notify proper outlets when discrepancies arise. Follow up with the Front Office Supervisor and document situations.</li>
<li>Insure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.</li>
<li>Act as Manager on duty as needed.</li>
<li>Oversee / Carry out special projects for property as designated by General Manager.</li>
<li>Other duties as assigned consistent with the functions of this position as needed at any of the properties.</li>
</ul>
Benefits:
<ul>
<li>Part-time employees receive: Dental, Vision and 401k!</li>
<li>Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness &amp; 401k!</li>
</ul>
HC1
Requirements:
<ul>
<li>Strong knowledge of hospitality software and MS Office (specifically Excel) required.</li>
<li>Excellent verbal and written communication and ability to multitask.</li>
<li>Proven leadership experience in a hotel setting.</li>
<li>Ability and willingness to work flexible long hours mostly in evenings, and may include weekends, and holidays.</li>
<li>Ability to work on your feet for eight hours or more.</li>
<li>Must be able to lift/push/reach for/carry 30+ pounds occasionally.</li>
<li>3-4 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience /night auditing preferred.</li>
<li>High school diploma or equivalent experience/training required; some college preferred.</li>
</ul>
NM Safe Certified Hotelier, Inspiring Our Communities, &amp; Celebrating Local Artisans.Heritage Hotels &amp; Resorts Inc. is an Equal Opportunity Employer. 
Compensation details: 16-19 Hourly Wage
 
PI781be91327ef-31181-27783774

Night Auditor

<h3>Job Description</h3>
Job Description
Summary:
Maintain and repair the physical structure of the Hotel and furnishings as deemed necessary by the General Manager. Respond to maintenance requisitions and guests requests to ensure guests receive quality service and furnishings.
Job Description:
· Maintain and repair the physical structure of the Hotel and furnishings as deemed necessary by the General Manager.
· Inspect and adjust all systems on a daily basis, respond to life systems alarms.
· Maintain the electrical switches, plumbing facilities and other fixtures and equipment to ensure smooth operations of HVAC, refrigeration, Natural gas and LP.
· Respond to maintenance requisitions and guests requests to ensure guests receive quality service and furnishings.
· A passion for service; responsible for delivering personalized, above and beyond service to your customers
· Considerable knowledge of engineering policies, procedures, plumbing, HVAC, carpentry, electrical and DDC energy management systems, license in one of areas.
· High school graduate or equivalent.
· Previous experience in a hotel, Apartments, commercial building or building maintenance organization.
· Ability to work in a typical maintenance atmosphere requiring heavy lifting, carrying, pushing and pulling.
· Ability to multi-task, follow through and re-prioritize well to meet deadlines.
· Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Marriott Guests.
· Ability to deal professionally, courteously and tactfully with the public and coworkers
· Ability to read, write and communicate effectively with others.
Job Requirements:
· Standing/walking: Constantly. Walking approximately 3 miles on tile, cement and carpeted surfaces.
· Crouching: Constantly. If cleaning guest rooms, lifting supplies and cleaning windows, Kitchen, Front Office, throughout the hotel.
· Kneeling/crawling: Constantly. Completing my job throughout the hotel, if cleaning guest rooms, under beds, while cleaning bathrooms, if getting supplies, working in the kitchen, around the front office.
· Stooping: Constantly. Throughout the hotel in all aspects of keeping the hotel clean and up to standards - if cleaning guest rooms, kitchen, open spaces, lifting supplies and cleaning windows.
· Twisting: Constantly. Throughout the hotel.
· Reaching (overhead/extension): Occasionally. When cleaning high places reaching for supplies needed to perform my job.
· Handling / Grasping: Constantly. Handling cleaning supplies and equipment and documents.
· Fingering/ feeling: Constantly.
· Pushing/Pulling: Average weight 60 lbs frequently, Maximum weight 100 lbs frequently
· Lifting/carrying: Average weight 10 lbs occasionally, Maximum weight 20 lbs occasionally

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