<h3>Job Description</h3>
Job Description
Front Office Manager
AC / Element Miami DT.
Full-Time
About Us: AC/ Element Hotel is a premier hotel known for our commitment to exceptional service and guest satisfaction. We provide a unique and comfortable experience for our guests, and we're looking for an enthusiastic and dedicated Front Office Manager to join our team.
Job Summary: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring that all guests receive outstanding service while maintaining a smooth and efficient front office. This role will involve leading a team of front desk staff, managing reservations, and handling guest inquiries and complaints. The ideal candidate will have a positive attitude, exceptional leadership skills, and a passion for hospitality.
**Key Responsibilities:**
Leadership and Management: - Supervise daily operations of the front desk and concierge services. - Recruit, train, and evaluate front office staff, providing ongoing coaching and development. - Foster a culture of exceptional guest service, motivating the team to meet and exceed standards.
Guest Relations: - Ensure all guests receive prompt and courteous service. - Address guest inquiries, concerns, and complaints in a professional and efficient manner. - Conduct follow-ups to ensure guest satisfaction and recovery when necessary.
Reservations and Billing: - Oversee the management of room inventory and reservations system, ensuring accuracy and efficiency. - Process check-ins and check-outs, handling payments and billing inquiries. - Monitor room availability and rates, adjusting as necessary to maximize occupancy.
Administrative Duties: - Prepare daily and weekly reports related to front office operations. - Monitor front office financial transactions and budget adherence. - Collaborate with other departments (housekeeping, maintenance, etc.) to ensure a seamless guest experience.
Compliance and Safety: - Ensure front desk operations comply with hotel policies and procedures, health and safety regulations, and emergency protocols. - Assist in implementing new technologies and systems to enhance guest experience and operational efficiency.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. - Minimum of [2-4] years of experience in hotel front office operations, with at least [1-2] years in a supervisory role. - Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team. - Exceptional customer service skills and a commitment to providing an outstanding guest experience. - Proficient in hotel management software (e.g., Opera, PMS systems) and Microsoft Office Suite. - Excellent communication skills, both written and verbal. - Ability to work flexible hours, including weekends and holidays.
What We Offer:
- Competitive salary and benefits package. - Opportunities for professional development and career advancement. - A dynamic and supportive work environment. - Employee discounts on hotel stays and amenities.
AC/ Element is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Front Office Manager - Hotel

<h3>Job Description</h3>
Job DescriptionDescription:
Coming Soon! The Duprey Service Company is excited to be opening the New Double Tree by Hilton in downtown Concord. Are you passionate about the Hospitality industry and looking to create a great guest experience? Then join our team as we launch our new hotel.
 
Attend our Job Fair! Tuesday July 8th 9am - 6pm hosted at 70 Constitution Ave Concord NH. On Site Interviews will be offered
 
We are looking for an experience Front Office Manager preferable this candidate would have Hilton front desk experience. 
 
Job Summary
The Front Office Manager (FOM) is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. The FOM is responsible for coordinating, verifying, and balancing all revenues daily and administering all property level accounts receivable and accounts payable functions.
 
Essential Duties and Responsibilities
 
Front Office Manager
- Provide professional and courteous guest service at all times
- Greet arriving guests
- Answer telephone calls courteously and efficiently
- Professionally and diplomatically handle guest complaints
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions
- Facilitate direct bills
- Generate, confirm, cancel and change guest reservations
- Keep records of room availability and guest’s accounts
- Assist arriving and departing guests with luggage
- Compute bills, receive payments and make change for guests
- Make restaurant, transportation or entertainment reservations for guests
- Promote any current hotel and franchise marketing programs
- Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained
- Ability to work well with a diverse group of people
Billing/Accounting:
- Verifies revenues and tray figures on Daily Sales Report (Reconciling with pep, M3, and all systems)
- Completes spreadsheets required by Corporate Office for logging/reconciliations and record keeping
- Invoices and mails all direct bill and outstanding accounts- posting all received payments
- Collects/Verifies cash deposits in safe from GCC bars/prepares bank deposits to include all cash/checks
- Assists in preparing/providing month end reporting data for financials
 
Additional Duties
- Act as Manager on duty when scheduled
- Maintain wake-up call service
- Maintain office supply inventory
- Post ancillary charges to guest folios (i.e. food, room, telephone)
- Maintain clean and neat work and storage spaces
- Assist with appropriate storage of guest property
- Attend monthly department meeting
- Complete projects as determined by General Manager
- Assist other coworkers/departments when necessary
- Assist with inventory and ordering
- Participate in ongoing education and training
- Other duties as assigned
Requirements:
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to guests, coworkers and public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds guests’ expectations.
 
Minimum Qualifications
- Education or Experience- Education or Experience- High school diploma or GED equivalent; one to two years of related experience or training; or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
 
Physical Requirements
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Hotel Front Office Manager

<h3>Job Description</h3>
Job Description
What's in it for you?
<ul>
<li>Competitive compensation package with bonus plan ($40,000-$42,000 per year)</li>
<li>Hotel discount at locations worldwide</li>
<li>Paid time off and holiday pay incentives</li>
<li>Flexible schedule</li>
<li>Professional development and growth opportunities</li>
<li>401(k) available for all associates</li>
<li>Full benefit options available (medical, dental, and vision insurance)</li>
</ul>
ROI Hospitality is looking for a passionate, customer service-oriented Front Office Manager for our Baymont Inn &amp; Suites Mandan Bismarck Area.&nbsp; In this role, you will be responsible for overseeing the front desk operations, ensuring guest satisfaction, and managing the front desk staff.
ROI Hospitality team members are passionate about their work and like to have fun! If you want to be valued and make a difference…apply today!
RESPONSIBILITIES
<ul>
<li>The Front Office Manager is responsible for overseeing the guest services department of the hotel, ensuring that a high standard of quality guest service is maintained.</li>
<li>Manage the front desk department including hiring, training, and scheduling staff.</li>
<li>Ensure the front desk is run in a professional manner in accordance with management company and hotel policies.</li>
<li>Assist the front desk staff during busy periods and staff shortages.</li>
<li>This role involves achieving budgeted revenues and expenses while maximizing profitability related to the guest services department.</li>
<li>The Front Office Manager will develop both short- and long-term financial and operational plans that align with the overall objectives of the hotel.</li>
<li>Participation in the preparation of the annual hotel budget is also a key responsibility.</li>
<li>To enhance guest satisfaction, the Front Office Manager will focus on delivering exceptional products through employee development including reviewing the reservation function to maintain optimal room occupancy and average daily rates and utilizing suggestive selling techniques by associates.</li>
<li>The role also requires maintaining and correcting procedures for credit control, financial transactions, and the security of financial assets and guest security.</li>
<li>Additionally, the Front Office Manager will respond to and resolve guest requests, complaints, or questions in a courteous and timely manner, ensuring a positive guest experience.</li>
<li>The position requires a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.</li>
<li>The Front Office Manager will assist in designing and preparing statistical reports and presentations as needed, accurately reporting information, and supporting various accounting department tasks.</li>
<li>Adherence to all ROI and hotel policies and procedures is mandatory, along with attendance at required meetings.</li>
<li>Personal effectiveness is crucial in this role, as the Front Office Manager must complete projects and assignments thoroughly and professionally, adjust to high-pressure conditions, and take responsibility for personal growth and development.</li>
<li>Professional conduct, including appearance and behavior, is always expected, setting a standard for all associates.</li>
<li>Communication skills are essential, as the Front Office Manager must understand and convey the ROI Mission and Core values, express ideas clearly, actively listen to others, and resolve disagreements respectfully.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Minimum 2 years of front office and/or supervisory experience.&nbsp; Experience at a full-service hotel a plus.</li>
<li>Strong administrative and communication skills.</li>
<li>Demonstrated ability to lead teams effectively and consistently.</li>
<li>Experience working with budgets, payroll, revenue management, and forecasting. </li>
</ul>

<h3>Job Description</h3>
Job Description
Front Office Manager
Southwest Florida (Gulf Coast)
Full-Time | 40 Hours 
This isn’t a plug-and-play role. It’s a challenge for builders. Doers. Fixers.
An independently owned resort on Florida’s Gulf Coast is in the middle of a major growth spurt—doubling its footprint and trying to bring order to the beautiful mess that comes with it. There’s no corporate blueprint here, no instruction manual. Just a growing business with sky-high potential that needs a smart, savvy hospitality pro to help stabilize and scale.
If you’ve ever wished you could take everything you’ve learned in branded hotel ops and finally do it your way—this is your shot.
What’s the Deal?
<ul>
<li>This is an island resort with a loyal guest base and massive potential—but limited structure.</li>
<li>You’ll oversee the full scope of guest-facing operations: front desk, housekeeping, and the link between revenue and experience.</li>
<li>You’ll work elbow-to-elbow with the GM to bring brand-level polish and sales-first energy to a resort that’s hungry to evolve.</li>
<li>You’ll have the freedom to build processes, teach your team, and leave your fingerprints on every piece of the guest journey.</li>
</ul>
What You’ll Do
<ul>
<li>Drive Revenue from the Front Desk – Lead a team that knows how to sell, not just smile.</li>
<li>Rebuild Operations – Bring structure, systems, and consistency where there’s currently... well, not enough.</li>
<li>Lead with Flexibility &amp; Vision – Work closely with ownership and the GM to influence major decisions, including tech transitions and staffing models.</li>
<li>Bridge Departments – Housekeeping, front desk, and guest satisfaction all live under your umbrella.</li>
</ul>
What You Bring
<ul>
<li>Experience with major hotel brands (Hilton, Marriott, IHG, etc.)—you know how top-tier properties run, and you’re ready to bring that DNA into an independent setting.</li>
<li>Proven track record of driving guest satisfaction and sales at the front desk.</li>
<li>Comfort in fast-moving environments and building systems from scratch.</li>
<li>Knowledge of PMS systems—Cloudbeds and/or Opera experience is a bonus.</li>
<li>Leadership in both front office and housekeeping operations.</li>
<li>A sleeves-rolled-up mindset and a desire to grow with a business that’s still writing its playbook.</li>
</ul>
The Perks
<ul>
<li>Flexibility: You’ll build your own 40-hour schedule (weekday preferred).</li>
<li>Growth: This resort is scaling fast, and the right person will grow with it.</li>
<li>Autonomy: You’re not stepping into a system—you’re helping to create it.</li>
<li>Benefits: Health/dental coverage coming soon.</li>
</ul>
If you’re tired of rigid hotel hierarchies and ready to leave your mark on something real, let’s talk.
This is the kind of opportunity that rarely makes it to job boards—because it’s not for everyone. But for the right person? It’s a career-maker.
Company DescriptionTake the next step in your hospitality career! We are industry experts who have worked in restaurants, hotels, and resorts and know what it takes to succeed. We have been where you are —looking for that next great opportunity — and will help you find the ideal position for your skills, experience, and long-term goals. 
<h3>Company Description</h3>
Take the next step in your hospitality career!\r\n\r\nWe are industry experts who have worked in restaurants, hotels, and resorts and know what it takes to succeed. We have been where you are —looking for that next great opportunity — and will help you find the ideal position for your skills, experience, and long-term goals.

<h3>Job Description</h3>
Job Description
Job description
Job Description: Front Office Manager
Location: Los Angeles, CA ONSITE
Position: Permanent, Full-Time
Salary: $78-85k
Benefits: Medical, Dental, Vision, 401k, Paid Time Off and Paid Holidays.
The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Desk, Bell Services, and Valet Parking departments of our five-star hotel in Los Angeles. This role involves guiding the Front Desk team to achieve strategic objectives, adhering to the hotel's vision, and serving as a resource to the broader hotel operations. The Front Desk Manager reports to the Hotel Manager or Director of Operations.
Responsibilities and Essential Job Functions:
<ul>
<li>Ensures adherence to all Front Desk Policies and Procedures.</li>
<li>Coordinates Front Desk operations to ensure smooth operation and the highest level of guest satisfaction.</li>
<li>Seeks guest feedback, proactively addresses, and resolves issues in line with our brand and employee empowerment philosophy.</li>
<li>Responds directly to guest inquiries and concerns related to check-in/check-out (in person, email, phone, surveys).</li>
<li>Maintains strong and effective communication with all hotel departments. Conducts and participates in monthly communication meetings.</li>
<li>Schedules and ensures consistent monthly Front Desk meetings.</li>
<li>Provides guidance, motivation, and daily communication to the Front Desk Team. Demonstrates a strong commitment to colleague satisfaction.</li>
<li>Creates an environment that fosters colleague job fulfillment and provides opportunities for career development within the hospitality division. Develops a strong team through active involvement in operations and the continuous development and support of team members.</li>
<li>Balances operational, administrative, and colleague needs.</li>
<li>Ensures consistency in exceeding guest service expectations.</li>
<li>Provides passionate direction towards achieving our vision.</li>
<li>Maximizes room revenue through participation in yield management group meetings and the implementation and support of agreed-upon Revenue Management strategies and practices.</li>
<li>Oversees group business, reviewing and ensuring that conference resume details are met and serving as a liaison with conference conveners.</li>
<li>Manages the Leaders Club (LHW loyalty program), ensuring loyalty goals are met and reports are reviewed by relevant stakeholders (Sales Manager/Director, Marketing Manager/Director, Director of Operations/Hotel Manager, General Manager, and President of Hospitality).</li>
<li>Ensures all departments are well-trained on hotel policies and procedures and that procedures are reviewed regularly.</li>
<li>Ensures all leaders and colleagues have access to ALICE and are fully trained and knowledgeable in the hotel’s operating systems.</li>
<li>Manages survey comments and tracks colleague engagement.</li>
<li>Conducts one-on-one meetings and maintains open communication with front desk agents, supervisors, and Assistant Front Office Managers.</li>
<li>Conducts timely performance evaluations for Assistant Front Office Managers and Guest Service Supervisors, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in the recruitment, hiring, training, and motivation of Front Desk colleagues.</li>
<li>Develops, implements, and maintains new incentives to motivate colleagues and maximize hotel revenue.</li>
<li>Ensures the effective utilization and productivity of all colleagues through staff planning, hiring, scheduling, and adherence to budget.</li>
<li>Effectively maximizes inventory levels during high occupancy/sold-out nights.</li>
<li>Adheres to and promotes the Company’s Health &amp; Safety policies to ensure a safe work environment and knowledge of all safety &amp; emergency procedures.</li>
<li>Covers Duty Manager shifts as required.</li>
<li>Attends monthly Credit meetings and ensures all accounting procedures are adhered to throughout the department, including monitoring guest balance and city ledger accounts.</li>
<li>Deputizes for the Director of Operations/Hotel Manager when required.</li>
<li>Performs additional duties and tasks as assigned.</li>
</ul>
Requirements:
<ul>
<li>A minimum of 3 years of experience in a Director of Operations role at a four or five-star hotel property.</li>
<li>Proven experience in Front Desk management within a luxury hotel environment.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Strong guest service orientation and problem-solving abilities.</li>
<li>Proficiency in hotel property management systems (PMS)</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Strong knowledge of revenue management principles and practices.</li>
<li>Ability to manage and motivate a diverse team.</li>
<li>Excellent organizational and time-management skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
</ul>
Technical Skills (Preferred):
<ul>
<li>Experience with ALICE hotel operating system.</li>
<li>Knowledge of other relevant hotel software and technologies.</li>
</ul>
.
If you are passionate about providing exceptional hospitality experiences and possess the necessary skills to lead a dynamic front desk team, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Application Question(s):
<ul>
<li>How many years of experience do you have using ALICE hotel operating system?</li>
<li>Are you able to work on-site at Los Angeles CA 90265?</li>
</ul>
Experience:
<ul>
<li>Director of Operations: 3 years (Required)</li>
</ul>
Company DescriptionOn Target Staffing Corporate Recruiting is a division of On Target Staffing, LLC. With 50 offices across the United States we are able to provide services to companies and individuals both local and national. We know that one size does not fit all. That’s why we take an individualized approach— offering customized recruiting solutions tailored to your unique needs. Our approach is to clearly understand your business goals, identify the best position for you, and enhance your opportunities. We look forward to working with you! 
<h3>Company Description</h3>
On Target Staffing Corporate Recruiting is a division of On Target Staffing, LLC. With 50 offices across the United States we are able to provide services to companies and individuals both local and national. We know that one size does not fit all. That’s why we take an individualized approach— offering customized recruiting solutions tailored to your unique needs. Our approach is to clearly understand your business goals, identify the best position for you, and enhance your opportunities. We look forward to working with you!

Front Office Manager- Hotel

<h3>Job Description</h3>
Job Description
Front Office Manager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. 
Job Summary
We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities &amp; Duties
<ul>
<li>­­­­­­­Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service</li>
<li>Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures</li>
<li>Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction</li>
<li>Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction</li>
<li>Address guest concerns and complaints professionally, escalating issues as necessary</li>
<li>Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures</li>
<li>Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively</li>
<li>Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities</li>
<li>Conduct regular performance evaluations and identify opportunities for training and development</li>
<li>Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction</li>
<li>Coordinate with housekeeping to ensure timely room readiness and cleanliness standards</li>
<li>Collaborate with the General Manager to implement policies, procedures, and service standards</li>
<li>Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports</li>
<li>Assist in managing room inventory and reservations, optimizing room occupancy and revenue</li>
<li>Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures</li>
<li>Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings</li>
<li>Support the GM in leading, motivating, and developing a high-performance team</li>
<li>Foster a positive work environment that promotes teamwork, collaboration, and employee engagement</li>
<li>Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards</li>
<li>Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience</li>
<li>Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.</li>
<li>Ensure all decisions are made in the best interest of the hotel and management</li>
<li>Ensure compliance with all local, state, and federal regulations</li>
<li>Perform any other duties as assigned by Executive team &amp; Ownership</li>
</ul>
Qualification Standards &amp; Company Requirements
<ul>
<li>High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)</li>
<li>Previous experience in front desk operations or guest services, with some supervisory experience (preferred)</li>
<li>Excellent customer service and communication skills</li>
<li>Strong problem-solving skills and ability to handle guest issues effectively</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Detail-oriented with strong organizational and multitasking skills</li>
<li>Ability to work under pressure and adapt to changing situations</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Proficient in Microsoft Office and hotel &amp; restaurant software(s)</li>
<li>Must have a flexible work schedule</li>
</ul>
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*
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<h3>Job Description</h3>
Job Description
<ul>
<li>Supporting, training, and supervising front office staff.</li>
<li>Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.</li>
<li>Handling customer complaints and special requests.</li>
<li>Scheduling staff shifts and managing other HR-related tasks.</li>
<li>Maintaining an orderly appearance throughout the reception area.</li>
<li>Monitoring stock and ordering office supplies, including stationery and information leaflets.</li>
<li>Preparing monthly management reports on customer feedback, bookings, and cancellations.</li>
<li>Managing the departmental budget.</li>
<li>Updating files and records.</li>
<li>Enforcing all cash-handling, checking, and credit procedures.</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Hotel&nbsp;Front Office Manager
Location: Virginia Beach Oceanfront
Overview: The Front Office Manager is a pivotal leader responsible for ensuring outstanding guest experiences and smooth front desk operations. This role encompasses overseeing all front desk activities, including guest services, reservations, staff supervision and upholding operational standards while fostering a welcoming and efficient environment.
Key Responsibilities:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Guest Services: Ensure that all guests receive a warm and courteous welcome upon arrival, facilitating smooth check-ins and check-outs, and maintaining a strong presence in the lobby. Address any inquiries and concerns promptly and ensure all guest issues are resolved before departure.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Staff Supervision: Supervise, train and mentor front desk staff. Monitor and manage staffing levels to meet business needs. Schedule shifts, conduct performance evaluations, and foster a collaborative team environment.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operational Efficiency: Manage the daily front desk operations, including inventory management, billing processes, and coordination with housekeeping and maintenance departments to ensure seamless service delivery. Maintain accurate records of room availability, guest accounts, and cash handling.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reservation Management: Oversee the reservations process, ensuring accuracy and efficiency in room assignments, special requests, and guest preferences. Collaborate with the sales team to optimize occupancy rates.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue Resolution: Address guest concerns and issues promptly and professionally, finding effective solutions to ensure guest satisfaction and retention.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial Management: Ensure compliance with financial policies and procedures. Perform duties involving daily reports, commissions, credit card reversals, cash deposits and accounts receivables.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance and Standards: Ensure adherence to set standards, policies and procedures, including health and safety regulations, data privacy and brand standards.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Innovation and Improvement: Continuously seek opportunities for process improvements and innovation to enhance guest experiences and operational efficiency.
Qualifications:
Proven experience in a supervisory role within the Hospitality industry
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in hotel management software and front office systems.
Ability and willingness to work varying shifts, weekdays, weekends, and holidays as needed.
Ability to handle high-pressure situations with grace and professionalism.
Commitment to providing exceptional guest service and fostering a positive work environment.
Hotel Experience only - offering a $1000 hiring bonus, restrictions apply

<h3>Job Description</h3>
Job Description
Luxury brand with 24 locations nationwide seeks a Front Office Manager to join their growing leadership team in New York's Meatpacking District. The Associate Guesthouse Leader is a visionary, responsible for the day-to-day operations of the Front Desk and Concierge. The ideal candidate is a seasoned and highly intelligent hospitality professional with outstanding management skills and extensive hands-on experience.
 
Are you someone who seeks the answer for every problem? Are you someone who won't take "no" for an answer when it means not achieving the goal? If so, we want to meet you!
 
JOB DUTIES:
<ul>
<li>Live and breathe Our Vision, Values, and Beliefs every day</li>
<li>Consistently deliver first-class service and a luxury experience</li>
<li>Ensure the highest level of privacy, security, and safety for all associates and guests</li>
<li>Demonstrate exceptional communication and complex problem-solving skills</li>
<li>Proactively oversee the development and standards of all client service-related activity</li>
<li>Support Guesthouse Leader with attracting, retaining, coaching, and developing a team of associates who dont know what cant be done</li>
</ul>
 
REQUIREMENTS
<ul>
<li>5 - 7 years of experience in the hospitality industry with 2 years of experience leading a front desk team</li>
<li>Luxury hotel experience is strongly preferred</li>
<li>A degree in hotel management is a plus</li>
<li>Experience using Hotel Property Management systems, Opera experience preferred</li>
<li>Available to work when needed, including weekends, holidays, and nights, and travel occasionally</li>
<li>Multilingual candidates are desired</li>
<li>Must be able to lift up to 50 pounds</li>
<li>Must be able to work standing and walking for extended periods of time</li>
<li>Must be authorized to work in the USA</li>
</ul>
 
BENEFITS:
<ul>
<li>Competitive salary $80k - $105k+ (based on experience)</li>
<li>Full medical benefits</li>
<li>401k with match</li>
<li>PTO (accrued based on time)</li>
<li>Employee discounts</li>
<li>Health &amp; wellness perks</li>
<li>Lifestyle perks</li>
</ul>
 
EOE: We are an equal opportunity employer and do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

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