<h3>Job Description</h3>
Front Office Manager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. 
Job Summary
We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities &amp; Duties
<ul>
<li>­­­­­­­Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service</li>
<li>Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures</li>
<li>Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction</li>
<li>Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction</li>
<li>Address guest concerns and complaints professionally, escalating issues as necessary</li>
<li>Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures</li>
<li>Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively</li>
<li>Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities</li>
<li>Conduct regular performance evaluations and identify opportunities for training and development</li>
<li>Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction</li>
<li>Coordinate with housekeeping to ensure timely room readiness and cleanliness standards</li>
<li>Collaborate with the General Manager to implement policies, procedures, and service standards</li>
<li>Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports</li>
<li>Assist in managing room inventory and reservations, optimizing room occupancy and revenue</li>
<li>Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures</li>
<li>Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings</li>
<li>Support the GM in leading, motivating, and developing a high-performance team</li>
<li>Foster a positive work environment that promotes teamwork, collaboration, and employee engagement</li>
<li>Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards</li>
<li>Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience</li>
<li>Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.</li>
<li>Ensure all decisions are made in the best interest of the hotel and management</li>
<li>Ensure compliance with all local, state, and federal regulations</li>
<li>Perform any other duties as assigned by Executive team &amp; Ownership</li>
</ul>
Qualification Standards &amp; Company Requirements
<ul>
<li>High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)</li>
<li>Previous experience in front desk operations or guest services, with some supervisory experience (preferred)</li>
<li>Excellent customer service and communication skills</li>
<li>Strong problem-solving skills and ability to handle guest issues effectively</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Detail-oriented with strong organizational and multitasking skills</li>
<li>Ability to work under pressure and adapt to changing situations</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Proficient in Microsoft Office and hotel &amp; restaurant software(s)</li>
<li>Must have a flexible work schedule</li>
</ul>
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*
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Hotel Front Office Manager

<h3>Job Description</h3>
Embark on an exciting journey in the hospitality industry at Madison West Hampton Inn &amp; Suites, now hiring a Hotel Front Office Manager!
***This position comes with a $1,000 SIGN ON BONUS!!***
 The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits: - Paid Sick Time - Paid time off and Personal Days - Paid volunteer hours Earn money for community service! - Flexible schedules
Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels
Professional Development: - Dedicated training and development with opportunities for growth - Educational and professional certification assistance
Health and Wellness: - Health, Dental and Vision plans - Virtual telehealth services - Team Member Assistance Program with mental health resources - TeleDoc confidential counseling - Health and fitness monthly reimbursement program
Financial: - 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions - Same day pay option - Health Savings Account
How do I make an impact on my team? Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay. 
<ul>
<li>Supervise a dedicated front desk team</li>
<li>Assist in several accounting/financial functions as it relates from the front desk</li>
<li>Work to ensure product and service scores are maintained</li>
<li>Train in all areas of the propertys operation </li>
<li>Act as the Manager on Duty in the absence of the General Manager</li>
<li>Ensure safety and security of the property, staff and guests</li>
</ul>
What does success look like in this role?
<ul>
<li>Must have a minimum of 1 year of hospitality experience</li>
<li>Must have availability nights/weekends</li>
<li>Strong customer service skills to include problem-solving and complaint resolution</li>
<li>Strong interpersonal, relationship building and communication skills</li>
<li>Strong attention to detail and organized</li>
<li>Ability to work effectively and efficiently in a fast-paced setting </li>
<li>Reliability and honesty</li>
<li>Desire to contribute to a supportive and effective team</li>
</ul>
Who is NCG Hospitality? NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton, Marriott and Hyatt hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.

<h3>Job Description</h3>
Front Office Manager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. 
Job Summary
We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities &amp; Duties
<ul>
<li>­­­­­­­Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service</li>
<li>Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures</li>
<li>Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction</li>
<li>Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction</li>
<li>Address guest concerns and complaints professionally, escalating issues as necessary</li>
<li>Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures</li>
<li>Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively</li>
<li>Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities</li>
<li>Conduct regular performance evaluations and identify opportunities for training and development</li>
<li>Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction</li>
<li>Coordinate with housekeeping to ensure timely room readiness and cleanliness standards</li>
<li>Collaborate with the General Manager to implement policies, procedures, and service standards</li>
<li>Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports</li>
<li>Assist in managing room inventory and reservations, optimizing room occupancy and revenue</li>
<li>Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures</li>
<li>Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings</li>
<li>Support the GM in leading, motivating, and developing a high-performance team</li>
<li>Foster a positive work environment that promotes teamwork, collaboration, and employee engagement</li>
<li>Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards</li>
<li>Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience</li>
<li>Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.</li>
<li>Ensure all decisions are made in the best interest of the hotel and management</li>
<li>Ensure compliance with all local, state, and federal regulations</li>
<li>Perform any other duties as assigned by Executive team &amp; Ownership</li>
</ul>
Qualification Standards &amp; Company Requirements
<ul>
<li>High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)</li>
<li>Previous experience in front desk operations or guest services, with some supervisory experience (preferred)</li>
<li>Excellent customer service and communication skills</li>
<li>Strong problem-solving skills and ability to handle guest issues effectively</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Detail-oriented with strong organizational and multitasking skills</li>
<li>Ability to work under pressure and adapt to changing situations</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Proficient in Microsoft Office and hotel &amp; restaurant software(s)</li>
<li>Must have a flexible work schedule</li>
</ul>
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*
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a2VcLaaTLs

Overview:
Sunday River is a well-known resort nestled in the heart of Western Maine’s Mahoosuc Mountains, known for providing guests with unforgettable experiences. Our commitment to excellence and creating lasting memories has earned us a reputation as a premier destination. We are now seeking a dynamic Front Office Manager to lead our front desk and guest services teams at the Grand Summit Hotel and Snow Cap Inn.
As the Front Office Manager, you will play a vital role in ensuring the seamless operation of our front office services. Your primary responsibility will be overseeing the daily functions of the front desk agents, night audit team, valet attendants, bell persons, and ski check teams. Your leadership will be instrumental in creating an exceptional guest experience.
Responsibilities: Lead and motivate a team of front desk agents, night audit staff, valet attendants, bell persons, and ski check teams. Ensure the highest level of guest satisfaction by maintaining exceptional service standards. Manage check-in/check-out procedures, reservations, and room assignments. Collaborate with other hotel departments to address guest needs and concerns promptly. Oversee night audit operations to ensure accurate billing and reporting. Train and develop front office staff to deliver exceptional service and uphold our brand standards. Implement effective front office procedures and policies. Monitor guest feedback and take proactive steps to resolve any issues. Handle escalated guest concerns with professionalism and a commitment to problem resolution. Maintain and manage the property's front office budget. Conduct regular staff meetings to communicate goals, expectations, and performance feedback. Qualifications: Proven experience as a Front Office Manager or similar role in the hospitality industry. Strong leadership skills with the ability to motivate and mentor a diverse team. Exceptional communication and interpersonal skills. Detail-oriented with excellent organizational and time-management abilities. Proficiency in hotel management software and Microsoft Office Suite. A passion for delivering exceptional guest experiences. Energetic, upbeat, and positive attitude. Flexibility to work varying schedules, including weekends and holidays
Compensation
Competitive salary based on experience and qualifications, starting at $48K. Team Member Perks include: Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts Resort discounts on dining, retail, lodging, and spa End-of-season loyalty bonus Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.

<h3>Job Description</h3>
Front Office Manager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. 
Job Summary
We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities &amp; Duties
<ul>
<li>­­­­­­­Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service</li>
<li>Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures</li>
<li>Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction</li>
<li>Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction</li>
<li>Address guest concerns and complaints professionally, escalating issues as necessary</li>
<li>Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures</li>
<li>Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively</li>
<li>Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities</li>
<li>Conduct regular performance evaluations and identify opportunities for training and development</li>
<li>Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction</li>
<li>Coordinate with housekeeping to ensure timely room readiness and cleanliness standards</li>
<li>Collaborate with the General Manager to implement policies, procedures, and service standards</li>
<li>Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports</li>
<li>Assist in managing room inventory and reservations, optimizing room occupancy and revenue</li>
<li>Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures</li>
<li>Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings</li>
<li>Support the GM in leading, motivating, and developing a high-performance team</li>
<li>Foster a positive work environment that promotes teamwork, collaboration, and employee engagement</li>
<li>Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards</li>
<li>Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience</li>
<li>Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.</li>
<li>Ensure all decisions are made in the best interest of the hotel and management</li>
<li>Ensure compliance with all local, state, and federal regulations</li>
<li>Perform any other duties as assigned by Executive team &amp; Ownership</li>
</ul>
Qualification Standards &amp; Company Requirements
<ul>
<li>High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)</li>
<li>Previous experience in front desk operations or guest services, with some supervisory experience (preferred)</li>
<li>Excellent customer service and communication skills</li>
<li>Strong problem-solving skills and ability to handle guest issues effectively</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Detail-oriented with strong organizational and multitasking skills</li>
<li>Ability to work under pressure and adapt to changing situations</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Proficient in Microsoft Office and hotel &amp; restaurant software(s)</li>
<li>Must have a flexible work schedule</li>
</ul>
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*
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jokdZ7WX0f

<h3>Job Description</h3>
Embark on an exciting journey in the hospitality industry at The Trade Hotel Milwaukee, now hiring a Hotel Front Office Manager!
As the official hotel of Deer District, it is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream Citys dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.
Core Benefits: - Paid Sick Time - Paid time off and Personal Days - Paid volunteer hours Earn money for community service! - Flexible schedules
Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels
Professional Development: - Dedicated training and development with opportunities for growth - Educational and professional certification assistance
Health and Wellness: - Health, Dental and Vision plans - Virtual telehealth services - Team Member Assistance Program with mental health resources - TeleDoc confidential counseling - Health and fitness monthly reimbursement program
Financial: - 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions - Same day pay option - Health Savings Account
How do I make an impact on my team? Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay. 
<ul>
<li>Supervise a dedicated front desk team</li>
<li>Assist in several accounting/financial functions as it relates from the front desk</li>
<li>Work to ensure product and service scores are maintained</li>
<li>Train in all areas of the propertys operation </li>
<li>Act as the Manager on Duty in the absence of the General Manager</li>
<li>Ensure safety and security of the property, staff and guests</li>
</ul>
What does success look like in this role?
<ul>
<li>Strong customer service skills to include problem-solving and complaint resolution</li>
<li>Strong interpersonal, relationship building and communication skills</li>
<li>Strong attention to detail and organized</li>
<li>Ability to work effectively and efficiently in a fast-paced setting </li>
<li>Reliability and honesty</li>
<li>Desire to contribute to a supportive and effective team</li>
<li>Flexibility to work 2nd shift</li>
</ul>
Who is NCG Hospitality?

NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton, Marriott and Hyatt hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY

<h3>Job Description</h3>
Description:
The Hampton Inn West Des Moines/Lake Drive is looking for a full-time, Front Office Manager to manage the front desk staff and provide excellent customer service to guests. 

$750 sign-on bonus paid out at 2, 4, and 6 months of employment!

The Job 
A typical day for the Front Office Manager includes hiring, training, and scheduling front desk staff. You would be checking in and checking out guests as they arrive and depart. The Front Office Manager acts as the Manager on Duty in the absence of the Assistant General Manager and General Manager. 

Job Duties Include:
<ul>
<li>Hire, train, and manage front desk staff.</li>
<li>Schedule front desk staff according to business demands.</li>
<li>Act as the Manager on Duty in the absence of the Assistant General Manager and General Manager.</li>
<li>Greet and interact with guests in a warm, friendly and professional manner.</li>
<li>Use computer system to make reservations, check-in and check-out hotel guests, and process payments.</li>
<li>Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.</li>
<li>Answer and direct all external incoming telephone calls using professional telephone etiquette.</li>
<li>Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.</li>
<li>Ensure guest and hotel safety by knowing all safety, security and emergency procedures.</li>
<li>Respond to emergency situations calmly and effectively, according to hotel guidelines.</li>
<li>Post room service charges, settle tickets, complete employee financial and closes day procedures.</li>
<li>Fill in for Night Auditor, Breakfast Attendant, Housekeeping Supervisor, and Front Desk as needed. </li>
<li>Any additional tasks assigned by the Assistant General Manager or General Manager.</li>
</ul>
What would make me successful in this role?
<ul>
<li>Passion for hospitality</li>
<li>Motivated to enhance the guest experience</li>
<li>Ability to work with a team</li>
<li>Ability to work in a fast-paced environment</li>
<li>Attention to detail </li>
<li>Availability to work a flexible schedule: weekends, and holidays</li>
</ul>
Requirements:
<ul>
<li>Must be at least 18 years old</li>
<li>Attention to detail</li>
<li>Hotel experience preferred</li>
<li>Customer service experience preferred</li>
<li>Ability to work weekends and holidays</li>
</ul>

<h3>Job Description</h3>
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Compensation:
$30,000 - $35,000 yearly
Responsibilities:
<ul>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
<li>Generate occupancy reports and compile financial information for the general manager</li>
<li>Handle the front desk budget and order office supplies as needed</li>
<li>Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies</li>
<li>Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints</li>
</ul>
Qualifications:
<ul>
<li>Experience with MS office and bookkeeping skills desired</li>
<li>Have superb communication skills, management skills, and multitasking skills</li>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
<li>1 year of previous experience working in the hospitality industry</li>
<li>High school diploma or equivalent certification required (GED)</li>
</ul>
About Company
Renovated Historic building next to the T-Mobile Center and Power and Light. Holiday Inn Express Kansas City Downtown was designed for business and leisure travelers, this new hotel is conveniently located and accessible to I-70, I-35, I-29, and US 71. We share a backyard with the Central Business District of Kansas City and are adjacent to the T-Mobile Center. The attractions that are just steps away include Kansas City’s Power and Light District, Kansas City Convention Center, Kauffman Center for the Performing Arts, Crown Center (home to the international headquarters of Hallmark Cards), the Crossroads Art District, Union Station, and Country Club Plaza are a few of the many exciting places for you to discover while visiting this fine city.

<h3>Job Description</h3>
Benefits/Perks
<ul>
<li>Competitive wages</li>
<li>Career Growth Opportunities</li>
<li>Fun and Energetic Environment</li>
</ul>
Job Summary We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities:
<ul>
<li>Oversee the work of all employees and set clear objectives</li>
<li>Hire qualified personnel according to standards set forth by the company</li>
<li>Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency</li>
<li>Manage budgets and expenses, analyze and report on financial information</li>
<li>Develop and implement a strong marketing strategy to promote the hotels services</li>
<li>Communicate with customers when appropriate</li>
<li>Resolve issues that arise with maintenance, equipment, and renovations</li>
<li>Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies</li>
<li>Conduct regular inspections of the facility and uphold strict compliance with health and safety standards</li>
</ul>
Qualifications:
<ul>
<li>Proven experience as a Hotel Manager is preferred</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficiency in English; knowledge of additional languages is a plus</li>
<li>Well-versed in hotel management best practices and relevant laws/guidelines</li>
<li>Ability to resolve issues with a customer-focused orientation</li>
<li>An outgoing personality</li>
<li>Excellent communication skills</li>
<li>Strong organizational and time-management skills</li>
<li>Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred</li>
</ul>

<h3>Job Description</h3>
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front office manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Hilton experience preferred. 
Responsibilities:
<ul>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
<li>Hold responsibility for the front desk budget and order any necessary office supplies</li>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies</li>
<li>Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent certification required (GED)</li>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position</li>
<li>Experience with MS office and bookkeeping skills desired</li>
<li>Showcase exceptional multitasking, communication, and management skills</li>
</ul>
<ul>
<li>Hilton experience </li>
</ul>
About Company
As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center. A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access

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