NYC | Front Office Manager | Luxury Hotel

Job Description

Job Description

Luxury brand with 24 locations nationwide seeks a Front Office Manager to join their growing leadership team in New York's Meatpacking District. The Associate Guesthouse Leader is a visionary, responsible for the day-to-day operations of the Front Desk and Concierge. The ideal candidate is a seasoned and highly intelligent hospitality professional with outstanding management skills and extensive hands-on experience.

Are you someone who seeks the answer for every problem? Are you someone who won't take "no" for an answer when it means not achieving the goal? If so, we want to meet you!

JOB DUTIES:

• Live and breathe Our Vision, Values, and Beliefs every day
• Consistently deliver first-class service and a luxury experience
• Ensure the highest level of privacy, security, and safety for all associates and guests
• Demonstrate exceptional communication and complex problem-solving skills
• Proactively oversee the development and standards of all client service-related activity
• Support Guesthouse Leader with attracting, retaining, coaching, and developing a team of associates who dont know what cant be done

REQUIREMENTS

• 5 - 7 years of experience in the hospitality industry with 2 years of experience leading a front desk team
• Luxury hotel experience is strongly preferred
• A degree in hotel management is a plus
• Experience using Hotel Property Management systems, Opera experience preferred
• Available to work when needed, including weekends, holidays, and nights, and travel occasionally
• Multilingual candidates are desired
• Must be able to lift up to 50 pounds
• Must be able to work standing and walking for extended periods of time
• Must be authorized to work in the USA

BENEFITS:

• Competitive salary $80k - $105k+ (based on experience)
• Full medical benefits
• 401k with match
• PTO (accrued based on time)
• Employee discounts
• Health & wellness perks
• Lifestyle perks

EOE: We are an equal opportunity employer and do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.