Hotel Front Office Manager

Job Description

Job Description

Job Title: Hotel Front Office Manager

Location: Virginia Beach Oceanfront

Overview: The Front Office Manager is a pivotal leader responsible for ensuring outstanding guest experiences and smooth front desk operations. This role encompasses overseeing all front desk activities, including guest services, reservations, staff supervision and upholding operational standards while fostering a welcoming and efficient environment.

Key Responsibilities:

1. Guest Services: Ensure that all guests receive a warm and courteous welcome upon arrival, facilitating smooth check-ins and check-outs, and maintaining a strong presence in the lobby. Address any inquiries and concerns promptly and ensure all guest issues are resolved before departure.

2. Staff Supervision: Supervise, train and mentor front desk staff. Monitor and manage staffing levels to meet business needs. Schedule shifts, conduct performance evaluations, and foster a collaborative team environment.

3. Operational Efficiency: Manage the daily front desk operations, including inventory management, billing processes, and coordination with housekeeping and maintenance departments to ensure seamless service delivery. Maintain accurate records of room availability, guest accounts, and cash handling.

4. Reservation Management: Oversee the reservations process, ensuring accuracy and efficiency in room assignments, special requests, and guest preferences. Collaborate with the sales team to optimize occupancy rates.

5. Issue Resolution: Address guest concerns and issues promptly and professionally, finding effective solutions to ensure guest satisfaction and retention.

6. Financial Management: Ensure compliance with financial policies and procedures. Perform duties involving daily reports, commissions, credit card reversals, cash deposits and accounts receivables.

7. Compliance and Standards: Ensure adherence to set standards, policies and procedures, including health and safety regulations, data privacy and brand standards.

8. Innovation and Improvement: Continuously seek opportunities for process improvements and innovation to enhance guest experiences and operational efficiency.

Qualifications:

Proven experience in a supervisory role within the Hospitality industry

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in hotel management software and front office systems.

Ability and willingness to work varying shifts, weekdays, weekends, and holidays as needed.

Ability to handle high-pressure situations with grace and professionalism.

Commitment to providing exceptional guest service and fostering a positive work environment.

Hotel Experience only - offering a $1000 hiring bonus, restrictions apply