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SUMMARY
USA for UNHCR is seeking a highly motivated and experiencedPlanned Giving Officer (PGO) to join our dynamic PrivatePhilanthropy team. As a PGO, you will play a crucial role inbuilding and maintaining relationships with planned giving donorsand prospects to secure significant future financial support forUNHCR's humanitarian efforts worldwide. Reporting to the SeniorManager, Planned Giving, you will contribute to the organization'smission of providing life-saving assistance and protection torefugees and displaced persons around the globe.
The Planned Giving team at USA for UNHCR has an aggressive3-year plan to secure a significant number of hand-raisers(substantively interested prospects for planned giving) to grow theplanned giving program into a mature and predictable revenue streamfor UNHCR. The PGO manages a qualified portfolio of individualplanned gift donors/prospects, works in collaboration with the teamto meet the team hand-raiser goal, and contributes toward thePrivate Philanthropy team revenue goal through the stewardship andadministration of realized bequests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Moves individual planned giving donors and prospects throughthe stages of engagement through in-person visits, videoconferencing, and telephone calls.</li>
<li>Works collaboratively with the Major Gift team to provideservice and information to donors and prospects during blended giftopportunities.</li>
<li>Works in conjunction with Senior Manager, Planned Giving andDirector of Pipeline Development to identify potential planned giftdonors and secure interest in legacy giving in new and existingrelationships.</li>
<li>Updates CRM (currently Salesforce) with contact reports,engagement plans and tasks to ensure continuity of donor managementand accurate tracking toward goals.</li>
</ul>
<ul>
<li>Works with the Senior Associate, Legacy Giving to createdonor-centered stewardship communications and engagementopportunities for hand-raisers.</li>
<li>Identifies/secures opportunities to raise visibility of andsecure support for USA for UNHCR through increased relationshipswith wealth management and philanthropic advising firms, as well asbusiness and philanthropic leaders.</li>
<li>Take on other tasks as directed by the Senior Manager, PlannedGiving and  Senior Director, Private Philanthropy.</li>
</ul>
QUALIFICATIONS 
<ul>
<li>The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions.</li>
</ul>
EDUCATION and/or EXPERIENCE 
<ul>
<li>8 years of related experience; Bachelor’s degree.</li>
<li>In lieu of education/degree requirements a successful candidatewill
<ul>
<li>Understand how to collaborate effectively with a variety ofdifferent people and roles.</li>
<li>Be proactive and self-motivated with a strong mindset andwilling to take risks, while also having the ability to learn fromsetbacks.</li>
<li>Be relationship driven and adaptable to new situations.</li>
<li>Value diversity and take pride in cultivating an atmosphere ofinclusion and various perspectives.</li>
</ul>
</li>
<li>Demonstrates passion for U4U’s mission.</li>
<li>Knowledge of principles of frontline fundraising in plannedgiving, including donor motivations and the predominant financialvehicles used to make planned gifts (CGAs, IRAs, etc.)</li>
<li>Understanding of planned giving cultivation strategies and howthey differ from major giving strategies.</li>
<li>Excellent organization, communication, and interpersonalskills</li>
<li>Ability to synthesize complex programs and projects intoconcise, compelling proposals and donor communication assets.</li>
<li>Proven project management skills</li>
<li>Outstanding self-motivational skills</li>
<li>Proficiency in CRM (Salesforce preferred) and Microsoft Office(Outlook, Teams, Word, Excel, PowerPoint)</li>
<li>Knowledge of international humanitarian issues and/orexperience working in the refugee or development sector isdesirable.</li>
<li>Must be self-sufficient and self-motivated</li>
<li>Demonstrates sound judgement and strong decision-makingskills</li>
<li>Demonstrates emotional intelligence and integrity wheninteracting with employees, peers and donors</li>
<li>Must be able to work successfully, both individually and aspart of a team</li>
<li>Ability to inspire and motivate others</li>
<li>Ability to be diplomatic when making decisions and creatingsolutions</li>
<li>Some travel required – up to 40% in support of donoroutreach</li>
<li>Chartered Advisor in Philanthropy certification, CertifiedSpecialist in Planned Giving certification or Experience infinancial services sector preferred</li>
</ul>
WORK LOCATION  
Hybrid + New York, NY + May also involve travel to somelocations within the company’s region of operations and selectdonor locations. 
COMPENSATION 
$116,359 – $126,937
DISABILITY SPECIFICATIONS 
USA for UNHCR will make reasonable accommodations in compliancewith the Americans with Disabilities Act of 1990. 
USA for UNHCR is an Equal Opportunity Employer. Refugees andall other protected classes are encouraged to apply. 
Location
New York, NY (Hybrid)
Department
Planned Giving
Employment Type
Full-Time
Compensation
$116,359 – $126,937
Edit Job Description

Planned Giving Officer

National Center for Youth Law  
The National Center for Youth Law (NCYL) amplifies youth power,dismantles racism and other structural inequities, and builds justpolicies, practices, and culture in support of young people. Ourefforts advance justice through research, community collaboration,impact litigation, and policy advocacy that fundamentallytransforms our nation's approach to education, health, immigration,foster care, and youth justice. Our vision is a world in whichevery young person thrives and has a full and fair opportunity toachieve the future they envision for themselves.  
Development Team 
The Development Team’s mission is to ensure that NCYL has thefinancial resources needed to pursue its mission and vision, and touphold NCYL’s inclusive, youth-centered, strengths-based, andequity-focused values in all fundraising efforts and activities.NCYL’s Development Team is raising $20M+ annually from foundations,government agencies, corporations, law firms, and individuals. Weinspire NCYL supporters and educate them about NCYL’s values,impact, and work; we build community and nurture strongrelationships among NCYL board members, staff, alumni, andsupporters through fundraising efforts.
Position 
NCYL seeks an experienced fundraiser and grant writer to managea portfolio of foundation and government relationships. Working inclose partnership with program colleagues, executives and boardmembers, the Development Manager will cultivate, solicit, andsteward current and new foundation funders to increase financialsupport for NCYL’s core programs and for the organization atlarge. 
This is a temporary, full-time, exempt position. The temporaryemployee could be considered for a permanent role after evaluationof team needs and other conditions, including organizational fundsand employee performance. 
Essential Functions 
<ul>
<li>Manage foundation andgovernment grant proposals by drafting narratives, coordinatingbudgets, editing proposals and reports, and ensuring timelysubmission of high-quality applications  </li>
<li>Research, identify andcultivate new foundation and government funding opportunities tosupport NCYL’s mission </li>
<li>Coordinate and trackactions required to move foundation and government fundingprospects through all stages of the cultivationprocess  </li>
<li>Support Development Teamefforts to uphold and integrate organizational values of diversity,equity, and inclusion in all fundraising-relatedefforts  </li>
<li>Ensure that grants,reports and other written, funder-facing materials are accurate,compelling and of the highest quality and assist in crafting new,engaging content that communicates our impact and inspires andaligns NCYL staff and funders  </li>
<li>Skillfully collaboratewith NCYL’s Executive Director and Program Directors working acrossyouth rights issue areas, providing them with developmentexpertise, especially as it pertains to prospecting, funderstrategy and communications, funder meeting preparations, andproposal writing</li>
<li>Become familiar with theprogrammatic goals and activities of NCYL. </li>
</ul>
 Qualifications 
<ul>
<li>Minimum of three (3)years of full-time work experience in non-profit development orphilanthropy </li>
<li>Persuasive, compellingcommunication skills, especially in written form </li>
<li>Exceptional attention todetail and project management skills </li>
<li>Ability to workindependently and manage multiple priorities </li>
<li>Experience with MSOffice software suite (Excel, Word, and PowerPoint) or similarapplications </li>
<li>Experience successfullyapplying for and receiving significant private foundationgrants  </li>
<li>Familiarity withSalesforce a plus.  </li>
</ul>
Physical Requirements 
Prolonged periods sitting at a desk and working on a computer.This position may require some travel. 
Salary, Benefits, and Location 
This is a temporary, full-time, exempt position. Salary iscompetitive at $111,585.00 annually. A geographic salarydifferential may be applied if the candidate resides somewhereother than the Oakland, CA, Los Angeles, CA, New York City, orWashington, DC metro areas. This means that the salary would bereduced if the candidate resides in an area where the cost of laboris less than that of the San Francisco Bay Area. 
Temporary employees are not eligible for any NCYL benefits otherthan those required by law. If hired permanently, NCYL provides arobust benefits package including health, dental, vision, life,generous vacation and sick benefits, flexible spending account,employer contribution to a retirement plan, and short-term andlong-term disability insurance. 
Candidates must reside in, or be willing to relocate to,Arizona, California, Colorado, Hawaii, Illinois, Massachusetts,Maryland, Michigan, New York, Oregon, Virginia, Washington DC, orWisconsin. 
How to Apply 
Please submit a cover letter and resume at the link below.Please, no emails or calls. 
Apply at: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2386978" target="_blank">https://recruiting.paylocity.com/Recruiting/Jobs/Details/2386978</a> 
Applicants who meet the above criteria with livedexperiences within any of our practice areas, including Black,Indigenous, or other people of color, are strongly encouraged toapply.  
It is the policy of NCYL to provide equal employmentopportunities to all Applicants (including Employees) regardless ofrace, ethnicity, sex, sexual orientation, gender identity orexpression, pregnancy, breastfeeding, national origin, age,abilities/disabilities, neurotypicality, socioeconomic status,veteran status, marital status, prior convictions, or any otherprotected classifications under federal, state, or locallaw.

Development Manager (Temp-to-Hire)

Provide – JOB DESCRIPTION 
Director of Development 
Remote Work, Full-Time Position 
Please read the entire posting and follow the submissioninstructions. All requested items are required forconsideration.   
Provide is an equal opportunity employer. Black, Indigenous,People of color, women, LGBQIA+, Trans and Nonbinary people, andthose with disabilities are strongly encouraged to apply. Weprioritize applicants from our program states. These states areAlabama, Georgia, Kentucky, North and South Carolina, Florida,Mississippi, Louisiana, and Oklahoma. 
About Provide
Founded in 1992, Provide is a national remote-only organizationworking to ensure there is access to abortion. We envision anequitable sexual and reproductive health system that cares for thewhole person with dignity and respect, centering marginalizedcommunities where access to abortion care is restricted. 
Provide offers free professional development for healthcare andsocial service providers to give accurate, informed, andnon-judgmental referrals for abortion care. Through training andcustomized technical assistance, we partner with organizations tointegrate abortion referral practices into their standards of care.We see the potential for every person to play a role in ensuringaccessible abortion care. We focus on five of the most criticalsystems of care for people of reproductive age: substance use,domestic and sexual violence, HIV, primary care, and familyplanning. By centering client autonomy and addressing pregnancywithin the context of whole-person care, we help providersproactively and compassionately respond to their community’s needsaround abortion. 
Provide seeks a value-aligned, driven, strategic Director ofDevelopment who functions well in a remote work environment. TheDirector of Development will partner with the Executive Directorand other staff to attract the resources necessary to fuel themission of Provide. This individual will oversee and lead allaspects of development, including individual, major donors,institutional giving, and corporate sponsorshipinitiatives. 
Description
This full-time remote position is open to applicants in theUnited States only. 
Up to 30% travel is required for fundraising efforts, events,and all mandatory department and all-staffmeetings.   
Work responsibilities include, but are not limited to: 
Strategic Vision and Planning for Fund Development –40%  
Strategic Planning: Participate in ourstrategic planning processes to align fundraising efforts with theorganization's long-term goals and objectives. 
Fundraising Strategy: Develop and implementcomprehensive fundraising strategies to support the organization'sfinancial goals, including institutional and individual giving,major gifts, and corporate partnerships.
Strategic Leadership: Serve as a thoughtpartner on the organization's Strategic Leadership Team, a clusterof Provide employees, including the Executive Team, who worktogether to shape and model an equitable and inclusiveorganizational culture, ensure progress towards, and a strategicapproach to achieving Provide's internal and external goals,leading interdepartmental collaboration atProvide.   
Budgeting: In partnership with the ED and DDFA,lead revenue planning within the annual budget process and managethe Development department's yearly budget by monitoring adherenceto expenditure goals.  
Oversight and Execution of Institutional and IndividualGiving, Major Donor efforts, and corporate partnerships strategies–40%  
Donor Cultivation: Cultivate and stewardrelationships with institutional, individual, major donors, andcorporate sponsorship initiatives to maintain and expand financialsupport for the organization.
Grant Writing and Management: Identify grantopportunities, prepare grant proposals, and manage the grantapplication process, including reporting requirements andcompliance.
Event Planning: Organize fundraising events andcampaigns to engage supporters and raise funds for theorganization's mission.
Community Outreach:  Represent theorganization in the community, build partnerships with otherorganizations and stakeholders, and raise awareness about abortionaccess issues.
Data Analysis:  Analyze fundraising dataand performance metrics to evaluate the effectiveness offundraising strategies and make data-driven decisions.
Compliance:  Ensure compliance withrelevant laws, regulations, and ethical fundraising and financialmanagement standards.

Development Team Supervision and Cross-DepartmentalThought Partnership – 20%

Team Leadership: Provide leadership anddirection to the Individual Giving Manager and DevelopmentSpecialist, including setting goals, directing work plans, managingconflict, and fostering a collaborative and supportive workenvironment.
Communication: Communicate effectively withinternal and external stakeholders, including board members, staff,donors, and the public, to articulate the organization's mission,impact, and funding needs.
Professional Development: Stay informed aboutdevelopments in fundraising best practices, nonprofit management,and abortion access issues through ongoing training, education, andprofessional development opportunities.
Qualifications
Proven Experience: Minimum of 5-7 years ofexperience in fundraising, development, or related fields withinthe nonprofit sector, with a track record of successfully meetingfundraising targets and cultivating donor relationships. Priorityis given to proven experience in the reproductivehealth/rights/justice landscape or an adjacent system (DV/SA, HIV,or Substance use)
Fundraising Expertise:  In-depth knowledgeof fundraising strategies and techniques, including Institutional,individual, and Major donor, grants, corporate sponsorships, andevent planning, with the ability to develop and lead an annualfundraising plan and calendar. Additional consideration will begiven to candidates with proven experience building a corporatesponsorship plan.  
Grant Writing Skills: Strong grant writing andproposal development skills, with experience researching fundingopportunities, writing compelling grant applications, and managingthe grant application process from start to finish.
Leadership Abilities: Demonstrated leadershipexperience, including the ability to lead and motivate a team,manage conflict, set strategic goals, and manage workplans. 
Communication Skills: Excellent verbal andwritten communication skills, with the ability to articulate theorganization's mission, impact, and funding needs to a diverserange of stakeholders, including Institutional, Individual, andMajor donors, corporate partners, and the Board ofDirectors. 
Cultural Competencies: Proven ability tointegrate principles of equity not only into fundraising strategiesand donor engagement practices, fostering an inclusive andculturally competent approach to donor relations, but also withinteam supervision, strategic planning, internal collaboration, andpolicy building. 
Analytical Skills: The ability to analyzefundraising data and metrics to evaluate the effectiveness offundraising strategies to identify trends and make data-drivendecisions to optimize fundraising efforts and forecastrevenue. 
Strategic Thinking: Strategic mindset with theability to participate in strategic planning processes, alignfundraising efforts with organizational goals and objectives, andadapt fundraising strategies in response to changing priorities andopportunities.
Team Player: Collaborative approach toleadership with the ability to work as part of a highlycollaborative organizational culture, building partnerships withother departments and stakeholders, and contributing to a positiveand supportive work environment.
Passion for the Mission: Genuine commitment tothe organization's mission and values, and a passion forreproductive rights and abortion access issues, and the ability toinspire others to support the organization's cause.
Salary and Benefits
The Director of Development position is full-time, with a salaryof $98,000.  
An important note about equitable pay and the posted salary: Itis well-researched and documented that the salary negotiationprocess is uncomfortable at best and inequitable at worst. Provideis committed to fairly and equitably compensating our team membersfrom day one. Therefore, the posted salary and benefits package isour best offer. We have done considerable research to ensure thesalary offered for this position is within the industry range forthe skill set and experience we seek. It’s important to understandthat there will be no salary negotiations should we extend an offerof employment. We live by this practice as a demonstration to otherorganizations that equitable, transparent, and upfrontconversations about salary attract well-qualifiedtalent.  
Provide offers a generous benefits package beginning on day one,which currently includes:  
<ul>
<li>Group health, dental, and vision insurance with Blue Cross BlueShield of Massachusetts</li>
<li>Unlimited Paid Time Off – We highly encourage you to take timeoff to rest and prioritize wellness</li>
<li>Plus 16 paid Provide holidays</li>
<li>Plus, Additional wellness days</li>
<li>Plus, One week off in the Spring</li>
<li>Plus, One week off in the Summer</li>
<li>Plus, one week off in the Fall</li>
<li>Plus, two weeks off in the winter</li>
<li>Plus, sabbatical leave after five years</li>
<li>12 weeks of paid parental leave</li>
<li>Employer paid long and short-term disability</li>
<li>Employer paid basic life insurance</li>
<li>403b retirement plan with 3% employer contributions after six(6) months of employment.</li>
<li>Child and pet care stipends during Provide travel</li>
<li>Employee Assistance Program</li>
<li>$75 monthly stipend for phone</li>
<li>$75 monthly internet</li>
<li>$1500 plus time off for professional development</li>
<li>MacBook Air, keyboard, mouse, monitor, and necessary adaptorsto stock your workspace</li>
<li>$350 Productive Workspace allowance during the first year, $150each year after</li>
</ul>
Location
Provide staff are remote workers, and we do not have a physicallocation. This remote position is only for applicants based in theUnited States who can work with others on a remote team.

About the Hiring Process
Selected candidates can expect one 60-minute screening and twoone-hour-long ‘deep dive’ panel interviews with various Providestaff. Final candidates will be asked to submit a technicalexercise relevant to the position. Specific instructions will beprovided to finalist candidates. Final candidates will becompensated $200 for time spent on the technical exercise.
  
Timeline
<ul>
<li>Screening interviews will be on a rolling basis beginning onMay 7th, with the final interview and technical presentations to becompleted by June 14th.</li>
<li>Provide will extend an offer no later than June 17th</li>
<li>The start date is July 8th.</li>
</ul>

How to Apply
To apply, please follow the link to our online applicationportal. Please submit your resume, letter of interest, a grantwriting example, and a list of your fundraising successes. Allitems are required to be considered for the position. Pleasecombine all items into one PDF packet for uploading. We realizesome grant information may be confidential; therefore, we willaccept minor redactions to honor that confidentiality. 
No phone calls, please. Interested candidates are encouraged toapply immediately. All applicants will receive a statusnotification as they move through the process.  
Equal Opportunity Employer
Provide is committed to providing an environment of mutualrespect where equal employment opportunities are available to allapplicants without regard to race, color, religion, sex, pregnancy,national origin, age, physical and mental ability, marital status,sexual orientation, gender identity, gender expression, geneticinformation, military and veteran status, and any othercharacteristic protected by applicable law. Provide believes thatdiversity and inclusion among our team are critical to our successas an organization, and we seek to recruit, develop, and retain themost talented people from a diverse candidate pool.

Director of Development

<h3>Job Description</h3>
Description:
Advanced Dermatology, P.C. is seeking a seasoned Director to come on board as our Call Center Director in our Commack, NY office. 
*This opportunity is not remote, must be willing to commute to Commack, NY*

The Call Center Director implements and reviews policies and operating structure of the contact center. Directs the entire operations of the organization's contact center facility. Monitors the interactions to ensure that the expectations of the customers are met. Sets standards and guidelines for customer interactions. In addition, Call Center Director analyzes operations of the contact center and oversees any efficiency improvements. Creates functional strategies and specific objectives. Develops budgets, policies, and procedures to support the functional infrastructure. 

Key Roles &amp; Responsibilities
<ul>
<li>Devise ways to optimize procedures that employees are expected to follow during and in between calls.</li>
<li>Prepare, analyze, and maintain call center statistical data to determine areas of deficiencies and develop method to improve the delivery of excellent member service.</li>
<li>Prepare monthly and annual progress reports, and employee performance evaluations. </li>
<li>Report trends of incoming calls, backlogs, system errors and malfunctions. </li>
<li>Actively manage incoming calls, call routing, agent availability, etc. to endure low wait times and proper handling of calls.</li>
<li>Increase productivity of managers and representatives alike (coach, hold accountable and recognize/reward KPIs)</li>
<li>Assist in developing and implementing future contact center vision and strategy.</li>
<li>Reviews trends for phone volume, staffing levels, and customer satisfaction to determine where process improvement may be made.</li>
<li>Continuously monitor call center dashboard and assign calls and agents as needed to maintain flow. </li>
<li>Review quality performance measurements and provide input for coaching performance/action plans as applicable.</li>
<li>Ensure all complaints are resolved in a timely manner</li>
<li>Assist with the development of staff training for call center staff.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree or equivalent years of experience required.</li>
<li>Minimum 5 years in a contact center environment; senior management role. </li>
<li>Demonstrated ability to work in a fast-paced environment.</li>
<li>Experience analyzing customer service metrics.</li>
<li>Knowledge of call center performance evaluation procedure.</li>
<li>Extensive knowledge using online call center phone and tracking systems.</li>
<li>Solid understanding of reporting and budgeting procedures.</li>
<li>Experience managing leaders/supervisors.</li>
<li>Strong listening skills; attention to detail and decision-making skills.</li>
<li>Previous experience in the healthcare field preferred but not required.</li>
<li>Superior problem-solving abilities.</li>
</ul>

Call Center Director

<h3>Job Description</h3>
The Director Call Center reports to the Vice President Operations and is responsible for overseeing all layers within the Customer Service department.  The Director Call Center is responsible for ensuring that Marpai Call Center meets all objectives and key results (OKRs).  The Director is responsible for ensuring call center advocates meet all turnaround times and ensure our members receive exemplary service. 
WHAT YOU WILL BE DOING:  The Director Call Center will:
<ul>
<li>Create and accomplish contact center goals and strategic initiatives to support Marpai's vision and goals.</li>
<li>Improve processes and workflows to meet the demands of members and clients.</li>
<li>Set state and achieve immediate and long-term efficiencies in workflow, policies, technology, and staff development.</li>
<li>Collaborate and engage with internal teams sharing the voice of the customers.</li>
<li>Maintain expertise in client plan setup, technology workflow, and department processes.</li>
<li>Ensure team leaders and staff receive ongoing mentorship and training.</li>
<li>Strategically contribute to and manage company initiatives and transitions as needed in support of overall project needs.</li>
<li>Represent the department in inter-divisional meetings and projects and company-wide initiatives.</li>
<li>Communicate changes, policy decisions, and client expectations to department staff.</li>
<li>Meet with staff regularly to plan workloads, process improvements, and resolve issues.</li>
<li>Works closely with VP Operations to cascade information upward and downward.</li>
</ul>
WHAT DO YOU NEED
<ul>
<li>BA/BS degree in a related field or equivalent education, training, or experience required.</li>
<li>10+ years of management experience in operations and/or customer service roles.</li>
<li>Extensive knowledge of Contact Center concepts and telecommunications technology.</li>
<li>Strong analytical skills to identify and evaluate business solutions.</li>
<li>Extensive knowledge of health care, claims, and benefits industries.</li>
<li>Proactive and strategic; seeks continuous improvement; displays excellent communication, relationship-building skills, and diplomacy.</li>
<li>High-impact leader with the ability to work effectively and cultivate relationships at all levels, both internally and externally.</li>
<li>Ability to mentor, train, and motivate Client Service Team</li>
</ul>
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DZJj5vk9I6

Director Call Center

<h3>Job Description</h3>
Our Clients is immediately seeking a hands-on and analytical Call Center Director (Director of Sales and Customer Service) to fill a critical role within our company. The Call Center Director will be working on increasing sales, reducing costs, increasing team's efficiency, and improving customer experience. The position will manage the day to day activities of the Inside Sales, Outbound Sales, and Customer Service teams in a fast paced, target driven sales environment. This is a very hands-on position, and an excellent opportunity for a smart, analytical, solutions-oriented team player who is eager to take on a leadership role.
About Our Clients
A Direct Marketing company dedicated to aligning itself with products that help people live well. Their goal is to team with the most renowned experts and leading-edge innovators to market and create products based on actual scientific research and successful clinical studies. They refuse to make anything unless it’s the best it can be because they believe that the quality of each and every product they make should improve the quality of each and every life it touches.
RESPONSIBILITIES:
<ul>
<li>Provide leadership that promotes teamwork, employee respect, empowerment, and open communication. Recommend, implement and coordinate "best practices" and policies that maximize employee development, training and performance.</li>
<li>Accomplishes performance objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.</li>
<li>Comprehensive management, including achieving targeted sales and customer service goals</li>
<li>Managing performance standards and conducting staff evaluations.</li>
<li>Working closely with executive management team to ensure effective inter-departmental communication </li>
<li>Improve the operational systems, processes and policies in our call center -- specifically, support better management reporting, information flow and management, business process and organizational planning.</li>
<li>Gain insights from data by developing reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met.</li>
<li>Ensure compliance with the company’s policies while maintaining the highest level of customer satisfaction.</li>
</ul>
 REQUIREMENTS:
<ul>
<li>5+ years of experience and proven success developing and managing a high-performance call center/customer service team(s), preferably within an environment with a large volume of incoming calls</li>
<li>Bachelor’s degree in related field is preferred</li>
<li>Extensive experience with call center infrastructure.</li>
<li>Experience working within CRM, ERP or similar systems. Prior experience with IT-related projects like system upgrade or new implementation is a plus.</li>
<li>Strong analytical skills and experience organizing, analyzing and transforming data into actionable information. Strong Excel skills are required.</li>
<li>Must demonstrate leadership, judgment, and ability to resolve complex situations with employees.</li>
<li>A team player with proven ability to wear multiple hats and thrive in fast-paced environment.</li>
<li>Strong project management skills.</li>
<li>Good written and verbal communication skills strong interpersonal skills </li>
<li>Must be knowledgeable in KPI Metrics, Quality Assurance, and Compliance</li>
<li>THE ABILITY TO WORK FLEXIBLE HOURS AND WEEKENDS AS NECESSARY</li>
</ul>
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<h3>Job Description</h3>
Company Overview: 
<ul>
<li>This is an exterior remodeling company servicing the Northwest</li>
</ul>

What is Being Offered: 
<ul>
<li>Flexible compensation, base + bonus</li>
<li>Full benefits</li>
<li>PTO &amp; 401K with match</li>
<li>Relocation assistance</li>
</ul>

What The Position is About:
<ul>
<li>Oversee the call center staff including the call center manager, supervisors, and agents</li>
<li>Create and manage department KPIs and metrics, and develop the service and sales practices that are required to meet company standards</li>
<li>Forecast department staffing needs and manage staffing levels, with a strong focus on developing and retaining talent</li>
<li>Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements </li>
<li>Identify and implement strategies opportunities to optimize efficiency, productivity, and sales</li>
<li>Develop and manage relationships with external business partners</li>
<li>Develop and manage the department budget</li>
<li>Analyze P&amp;L statements</li>
</ul>

The Right Candidate Will Have:
<ul>
<li>5+ years of high-level call center experience within the home improvement industry</li>
<li>Experience managing a team of 12+ people</li>
<li>Prior training experience</li>
<li>The ability to hold others accountable while fostering a collaborative and supportive environment</li>
</ul>

Call Center Director - B2C

<h3>Job Description</h3>
The Ed Napleton Automotive Group is looking for our next Business Development Director. Located at *Napleton Clermont Chrysler Dodge Jeep Ram. The Business Development Director is responsible for hiring, training, managing, and motivating the Business Development Representatives who contact potential buyers with the goal of scheduling appointments for the buyers to meet with our sales representatives. 
About Us 
Napleton Auto Group was established in 1931 and continues to expand to this day. We are a family owned and run organization that understands our employees are our greatest asset. We strive to build an inclusive culture that gives everyone the opportunity to succeed and have fun while doing it! 
Business Development Director Responsibilities: 
<ul>
<li>
Develop and execute outbound internet and phone campaigns 
</li>
<li>
Maintain daily, weekly, and monthly sales forecast 
</li>
<li>
Manage and track all lead sources 
</li>
<li>
Ensure all leads are followed up with in a timely manner 
</li>
<li>
Manage day-to-day business of the business development center 
</li>
<li>
Collect and analyze business metrics - including but not limited to, closing ratios for both phone and internet leads 
</li>
<li>
Provide training and ongoing support to the Business Development Representatives to help the team understand and achieve the dealership’s goals 
</li>
<li>
Work closely with executive and department managers 
</li>
<li>
Review lead source performance and productivity 
</li>
<li>
Report on lead source performance 
</li>
<li>
Report on Business Development Representative performance  
</li>
<li>
Lead by example, showing a willingness to engage in every aspect of the Business Development Representative role, including but not limited to responding to internet leads, taking inbound, making outbound calls, and setting appointments 
</li>
</ul>
Business Development Director Requirements: 
<ul>
<li>
Effective communication, organization, time management, computer, and basic math skills 
</li>
<li>
Team player with positive energy and an eagerness to improve 
</li>
<li>
Competitive and self-motivated attitude that thrives on goals 
</li>
<li>
Previous leadership experience 
</li>
<li>
Previous Business Development management experience  
</li>
<li>
Previous automotive industry experience  
</li>
</ul>
What We Offer:  
<ul>
<li>
Aggressive compensation plans 
</li>
<li>
Family Owned and Operated – 90+ years in business! 
</li>
<li>
Medical, Dental, and Vision Insurance 
</li>
<li>
401K and additional benefits 
</li>
<li>
Free College tuition for employees and family at Strayer University 
</li>
<li>
Accrued Vacation Time 
</li>
<li>
Discounts on products, services, and vehicles 
</li>
<li>
Growth Opportunities 
</li>
</ul>

Dealership Call Center Director

<h3>Job Description</h3>
Delta Dental of New Jersey, located in Parsippany NJ, an acknowledged leader providing our communities with dental insurance programs of the highest quality, is currently seeking a leader of our call center operations. This position requires an experienced and dynamic professional who can assume the role of Director of Call Center Operations. The successful candidate will be instrumental in helping to develop a modern call center, overseeing management of the call Center Operations Department of a 40+ dedicated call center agents team within a union environment and 5 supervisors. This position will also oversee quality assurance, agent training, workforce management and telephony applications. The primary focus of this position is to optimize efficiency, enhance customer experience, and drive strategic initiatives to elevate the overall performance of the call center.
The Leader, Call Center Operations is responsible for ensuring an exemplary, frontline customer experience for our customers (members, providers, DDWI and brokers) that meets or exceeds SLA’s and metrics. This position will routinely interface and partner strategically with internal stakeholders, external vendor partners to ensure that our customers receive a seamless and white glove experience in every transaction and that internal customers have current, comprehensive, and consistent information to support their customers. The Leader, Call Center Operations works with internal partners to obtain, track, and manage meaningful data, and create efficient workflows. This position coaches and leads a call center team of supervisors to grow, develop and lead frontline associates to optimum performance, and to create a bench of prepared successors. Additionally, this leader is responsible for the achievement of short and long-term goals and process improvements to achieve service levels and continuously enhance the functionality and cost effectiveness of the department.
This leader will be characterized by an authentic, down-to-earth style with no inclination toward high ego or office politics. He/she will bring high integrity and high energy, and will operate in a collaborative, team-oriented way.

We offer a competitive compensation package including medical, dental, Rx and vision, matching 401k, enhanced tuition reimbursement, long and short term disability, life insurance, and ample time away from work to support strong work-life balance. Come join an organization that recognizes the value of our employees, and get your smile on.


Essential Functions &amp; Responsibilities
<ol>
<li>Leadership and Strategic Planning:</li>
</ol>
<ol>
<li>Develop and implement strategic plans to optimize call center performance and align with organizational goals and SLA of key accounts.</li>
<li>Provide visionary leadership to the call center team, fostering a culture of excellence, innovation, and continuous improvement.</li>
<li>Collaborate with executive leadership to align call center strategies with overall business objectives.</li>
<li>Execute the strategy, oversee, and manage departmental processes, ensuring they are in compliance with all contracted service levels and are performed in an accurate, timely manner with the highest quality standards while optimizing resources and cost</li>
</ol>
<ol>
<li>Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li>
</ol>
<ol>
<li>Operational Excellence:</li>
</ol>
<ol>
<li>Lead supervisory team to oversee day-to-day operations, ensuring seamless and efficient call center activities.</li>
<li>Utilizing data, implement and enhance operational processes, workflows, and technologies to improve productivity and customer satisfaction.</li>
<li>Monitor and analyze key performance indicators (KPIs) to identify trends, address issues, and drive performance improvements to success</li>
<li>Develop and initiate ongoing workforce planning strategies to meet the business needs</li>
</ol>
<ol>
<li>Issue Resolution</li>
</ol>
<ol>
<li>Possess an advanced understanding of all client requirements and convey expectations clearly to team members, changes, and requirements to management. Will develop, revise, and implement internal processes that meet all obligations.</li>
</ol>
<ol>
<li>Team Management:</li>
</ol>
<ol>
<li>Lead, mentor, and develop supervisory team promoting a positive and collaborative work environment aligned to Delta Dental of NJ Core Values.</li>
<li>Provide constructive feedback and support professional growth, development, and engagement.</li>
<li>Foster a strong sense of teamwork and cohesion among team members.</li>
</ol>
<ol>
<li>Technology Integration:</li>
</ol>
<ol>
<li>Stay abreast of emerging technologies and trends in call center solutions, recommending and implementing innovative tools to enhance efficiency and customer service resulting in an exemplary customer experience.</li>
<li>Collaborate with the IT department to ensure seamless integration and optimal functionality of call center systems.</li>
</ol>
<ol>
<li>Quality Assurance:</li>
</ol>
<ol>
<li>Regularly review and enforce quality assurance processes to maintain high standards of customer service leading to meeting/exceeding SLA’s and metrics</li>
<li>Implement training programs to enhance the skills and knowledge of call center agents and supervisors.</li>
</ol>
<ol>
<li>Customer Experience Enhancement:
<ol>
<li>Champion initiatives that prioritize and enhance the overall customer experience.</li>
<li>Work closely with Marketing and Sales teams to address customer feedback and improve satisfaction levels.</li>
</ol>
</li>
</ol>
<ol>
<li>Executing for Results</li>
</ol>

• Able to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
• Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations.
• Often seeks data and input from others to foresee possible unintended circumstances from decisions
• A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always considering what is best for the organization.

Essential Qualifications

DDNJ Competencies 

Leadership
Accountability
Communication
Customer Focus
Conflict Management
Strategic Decision Making &amp; Planning
Problem Solving-Analysis
Managerial Courage
Result-Driven Execution
Change Management

Knowledge, Skills &amp; Abilities
Technical and Functional 

<ul>
<li>Ability to exceed customer expectations and provide best in class customer experience</li>
<li>Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software</li>
<li>Demonstrated success in leading a team, including influencing, negotiating, motivating and fostering a cohesive, collaborative high functioning team</li>
<li>Excellent technical skills, including MS Office Suite, and the ability to learn new systems and software</li>
<li>Strong business acumen &amp; ability to think and execute responsibilities strategically</li>
<li>Excellent time management and organization/planning skills</li>
<li>Strong attention to detail and analytical orientation </li>
<li>Ability to handle multiple priorities/tasks simultaneously and with composure</li>
<li>Excellent judgment skills and ability to identify and execute business-based decisions</li>
<li>Ability to handle and resolve stressful interactions with composure</li>
<li>Excellent listening and communication skills, both verbal and written</li>
</ul>
Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Ability to sit and perform extensive close keyboard and PC work </li>
<li>Ability to walk, talk or hear</li>
<li>Occasionally required to stand and reach with hands and arms</li>
</ul>

Working Environment

<ul>
<li>Ability to meet deadlines and attendance standards. </li>
<li>The noise level in the work environment is usually moderate.</li>
<li>This classification will be required to sign a confidentiality agreement.</li>
</ul>
Experience, Education and Certifications Required 

Experience Required

<ul>
<li>At least 6-10 years’ experience managing similar operations in the health insurance industry. Dental, vision experience preferred.</li>
<li>Insurance and claims knowledge preferred</li>
<li>Expertise in contact center applications including IMS, CRM and telephony</li>
<li>Skilled in managing projects and business process optimization initiatives</li>
</ul>

Required Educational Level 

<ul>
<li>Bachelor’s degree preferred; related business experience in lieu of formal education will be considered</li>
</ul>

Director, Call Center Operations

<h3>Job Description</h3>
Benefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Career Advancement Opportunities</li>
<li>Great Work Environment</li>
</ul>
Job Summary We are seeking an experienced IT Manager to join our team!
As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs.
Responsibilities
<ul>
<li>Manage all aspects of 24x7 call center activities</li>
<li>Provide direct support and guidance to staff on all call center aspects</li>
<li>Assist with training for staff on assistance best practices</li>
<li>Oversee communication between staff and callers, as necessary</li>
<li>Supervise work performance, provide status reports for ongoing issues</li>
<li>Maintain quality of service</li>
</ul>
Qualifications
<ul>
<li>Be a U.S. citizen and speak fluent English.</li>
<li>Hold a minimum of a Bachelors degree from an accredited college or university in business management, mental health, or a related field.</li>
<li>Have a minimum of five years of management or supervisory experience overseeing call center operations.</li>
<li>Must be able to pass security clearance back ground check</li>
<li>Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle.</li>
</ul>

Flexible work from home options available.

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