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Foreign Exchange Trading Specialist is sought. Duties include manage FX, IRD &amp; MM products for US clients &amp; European subs., increase # of accounts trading FX, IRD, Money markets &amp; AB commercial paper, develop trading ideas &amp; hedging strategies, generate markup &amp; sales credits, &amp; onboard clients on UCTTrader &amp; support booking process. Min Reqs: Master's deg in Accounting or Finance, + 2 yrs of exp. as Foreign Exchange Trading Specialist or Foreign Exchange Sales Analyst. Salary Range: $131,373.00- $135,000.00. Mail resumes to UniCredit Bank GmbH New York Branch, Attn. HR, 150 E. 42 St, NY, NY 10017, or via email to <a href="mailto:Nicole.Lim2@unicredit.eu" target="_blank">Nicole.Lim2@unicredit.eu</a>

Foreign Exchange Trading Specialist

Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. Job Description We are looking for an Onboarding Support Specialist to join our team! Reporting directly to our Onboarding Manager, in your role you will manage the final stages of the sales funnel, working with merchants to drive the deal through to activation and accelerate the onboarding process. You will manage the relationship with the merchant while creating &amp; executing a detailed onboarding plan, to set them up for success.This is a customer-facing role that involves a combination of remote and onsite merchant interactions This person must be based in either the Seattle, WA area or Portland, OR area. You will: 
<ul>
<li>Provide an incredible onboarding experience for merchants. You will be responsible for driving deals through to close for SMB's needing onboarding assistance. </li>
<li>Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite. </li>
<li>Perform against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline, accelerating the sales cycle and maximizing NPA to the company. </li>
<li>Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for driving success. </li>
<li>Serve as Square's ecosystem expert across all product suites and integrations which includes Square's various POS products and Square Online. </li>
</ul>
<ul>
<li>Perform Remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization, driving deals over the finish line with proposed timeline </li>
<li>Perform onsite merchant work, including training and hardware install. </li>
<li>Ensure Project management by working with our offshore team to complete the following tasks: Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard. </li>
<li>Attending internal stakeholder meetings, roadmap discussions, client optimization sessions, team, region, and departmental-wide syncs. </li>
</ul>
Qualifications You have:
<ul>
<li>3+ years experience in a customer-facing role, preferably in Implementation, Sales or Support; Restaurant or Retail experience a plus </li>
<li>Excellent time management, written &amp; verbal communication skills </li>
<li>Previous Project Management experience </li>
<li>Proficiency in Microsoft Excel, including experience with formulas and functions </li>
<li>An ability to learn quickly as new products are released </li>
<li>Training &amp; development experience is a plus </li>
<li>Must be open to 80% travel for on-site implementations </li>
</ul>
Additional Information Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on the candidate's work location and may be modified in the future. Zone A: USD $40.34 - USD $60.53 Zone B: USD $37.55 - USD $56.30 Zone C: USD $34.33 - USD $51.44 Zone D: USD $30.29 - USD $45.38 To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Full-time employee benefits include the following:
<ul>
<li>Healthcare coverage (Medical, Vision and Dental insurance) </li>
<li>Health Savings Account and Flexible Spending Account </li>
<li>Retirement Plans including company match </li>
<li>Employee Stock Purchase Program </li>
<li>Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance </li>
<li>Paid parental and caregiving leave </li>
<li>Paid time off (including 12 paid holidays) </li>
<li>Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) </li>
<li>Learning and Development resources </li>
<li>Paid Life insurance, AD&amp;D, and disability benefits </li>
</ul>
 These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. United States and Canada EEOC Statement We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate. Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Onboarding Implementation Specialist

At-a-Glance: Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a Specialist, Account Onboarding! &nbsp; What You'll Do:&nbsp;
<ul>
<li>Responsible for reconciling all contract down payments in compliance with Organization contract standards; including working with the sale sites to resolve discrepancies, updating and adjusting systems to reflect accurate accounting, and processing refunds.</li>
<li>The Down Payment Specialist must follow through with sales sites and Consumer Finance Accounting staff daily using effective and timely communication. </li>
<li>Also responsible for resolving issues so that revenue reporting and commission payout are not adversely impacted, and maintaining a well-organized and efficient system for tracking and documenting exceptions and other work in progress.</li>
<li>Processing all contract rescission incompliance with contract standards.&nbsp; </li>
<li>Ensure the timely and accurate processing of rescissions to include notifying the resort and refund processing.&nbsp; </li>
<li>Calculate and submit proper loan and dues adjustments including reversing the transaction. </li>
<li>Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.&nbsp;&nbsp; </li>
<li>Essential Job Functions:&nbsp; </li>
<li>Responsibilities include, but are not limited to:&nbsp;
<ul>
<li>Reconcile all down payments received daily to comply with established guidelines. </li>
<li>Process all contract rescissions within contract standards and state regulations. </li>
<li>Research and clear all accounting general ledger reconciliation items within deadlines. </li>
<li>Calculate and submit proper loan and dues adjustments. </li>
<li>Communicate to and assist sales sites with all outstanding exception items. </li>
<li>Maintain a 24-hour turnaround time with responses to all emails and voicemails. </li>
<li>Process refunds for overpayments collected </li>
<li>Incorporate and maintain a well-organized and efficient system for tracking work in progress and archiving documents. </li>
</ul>
</li>
<li>Performs other duties as needed </li>
</ul>
 What You’ll Bring:&nbsp;
<ul>
<li>High school diploma or GED equivalent (some college preferred).. </li>
<li>Knowledge and skills:
<ul>
<li>Excellent verbal and written communication skills.&nbsp;</li>
<li>Ability to be detailed, accurate and thorough.&nbsp;</li>
<li>Ability to multitask and adapt to changes and a demanding work environment. </li>
<li>Must possess good time management and organizational skills. </li>
<li>Dedication to providing exceptional customer service.&nbsp;</li>
<li>Deadline conscious with strong drive and initiative. </li>
<li>Basic understanding of standard Accounting Principles. </li>
</ul>
</li>
<li>Technical Skills:
<ul>
<li>Intermediate PC skills and proficiency in MS World, Excel, PowerPoint and Outlook. </li>
</ul>
</li>
<li>Experience:
<ul>
<li>2 years general office experience. </li>
</ul>
</li>
</ul>
 Position Type: Contract &nbsp; Get in Touch: We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Henry at (862) 658-6474 to learn more. &nbsp; Who We Are: Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business. &nbsp; Connect with us on LinkedIn today and learn more about how HbM can change your career: <a href="https://www.linkedin.com/company/hired-by-matrix-inc/" target="_blank">https://www.linkedin.com/company/hired-by-matrix-inc/</a> &nbsp; Check out our Career Center: <a href="https://www.hiredbymatrix.com/find-work/open-positions/" target="_blank">https://www.hiredbymatrix.com/find-work/open-positions/</a> &nbsp; #HbM266

Specialist, Account Onboarding

About the Organization SafeStreets is ADT's Top Authorized Provider in the US. Throughout our longstanding partnership with ADT, the largest security provider in the industry, SafeStreets has installed over a million security systems nationwide. And we're not done yet! Our longevity and success are attributed to attracting and hiring quality talent and helping them develop a long-term career with the organization. We stand apart from the rest and exceed the norm because we cultivate meaningful relationships with our clients and employees. We are dedicated to training our team members and developing their full potential for a successful career. If you are self- motivated, have an entrepreneurial personality, are looking for a rewarding career with a stable and growing company, apply today to become a member of the SafeStreets Family! Description Recruiter Position Requirements EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Location UT - Lehi Category Rise Energy Full-Time/Part-Time Part-Time Shift Days About The Organization Hiring Manager Position Solar Onboarding Specialist Close Date Number of Openings 1 Hiring Manager(s) Open Date 4/7/2023 EmpID None Specified supervisorUID None Specified This position is currently accepting applications.

Solar Onboarding Specialist

<h3>Job Description</h3>
Job Description
We are seeking a Law Firm Technical Onboarding Specialist / Trainer for our client located in Center City, Philadelphia. A regional mid-sized law firm headquartered in Philadelphia, PA is seeking an individual with a Paralegal background familiar with most legal software programs. This person will be responsible for setting up and training for all new employees on the legal software used by the firm. This is a fun, fast-paced, and diverse opportunity requiring excellent technical and people skills. Ideal candidates will have a solid job history in a mid to larger-sized law firm with a strong understanding of legal software used by Attorneys, Paralegals, Legal Assistants, Billing Specialists, and Information Technology departments.
Company DescriptionWe are a full-service, direct hire, boutique staffing agency dedicated to providing comprehensive, efficient staffing solutions to Philadelphia area businesses as well as Pennsylvania, New Jersey and Delaware. We strive to build long-term, collaborative relationships with our clients and job seekers in order to optimize and streamline the hiring process. 
<h3>Company Description</h3>
We are a full-service, direct hire, boutique staffing agency dedicated to providing comprehensive, efficient staffing solutions to Philadelphia area businesses as well as Pennsylvania, New Jersey and Delaware.\r\n\r\nWe strive to build long-term, collaborative relationships with our clients and job seekers in order to optimize and streamline the hiring process.

Law Firm Technical Onboarding Specialist / Trainer

About the job Onboarding Customer Support Specialist Job Summary A Blueface onboarding &amp; customer support specialist will have outstanding customer service skills and a focus on problem resolution. You will be responsible to engage with both direct and wholesale clients to assist in the Onboarding of their account to one of the many Blueface platforms, provide the relevant training and provide exceptional ongoing support by phone and email throughout the customers lifetime with Blueface. Job Description Scheduled Hours: 12 - 9 pm EST / 11 am - 8 pm CST / 10 am - 7 pm MST / 9 am - 6 pm PST 
<ul>
<li>(Based on candidate geography) </li>
</ul>
Core Responsibilities
<ul>
<li>Coordinate with end users and customers ensuring their new system installation process and activities are clear, concise and above all smooth from start to finish while adhering to contract terms. </li>
<li>Communicate with customers by telephone or by email and resolve all onboarding and technical support issues as necessary. </li>
<li>Proactively identify issues that may prevent an onboarding order from advancing to installation and escalate matters to the appropriate party for resolution assistance. </li>
<li>Assist with onboarding account management functions including, but not limited to, number porting, billing, set up of special call features and such other duties as may arise from time to time. </li>
<li>Build and Configure Customer accounts </li>
<li>Provide remote training sessions to New and Existing Customers/Partners. </li>
<li>Provide Technical Support, Problem diagnostics and resolution </li>
<li>Escalate unresolved issues to designated departments for further investigation and remediation managing customer expectations until the issue is resolved </li>
<li>Provide positive and customer centric support at all times, listen attentively to customers needs and driving to resolution of issues at all times </li>
<li>Ensure a team-focused approach is maintained at all times, coordinating with all operations functions to ensure customers receive the highest possible standard of service and support </li>
<li>Recommend improvements in products, services, or billing methods and procedures to prevent future problems </li>
<li>Other activities and tasks as required by your direct manager from time to time and ad-hoc responsibilities as required for the continued development of Blueface. </li>
</ul>
Preferred Requirements for Role (if applicable) Ex: (Certifications, industry experience, areas of expertise)
<ul>
<li>Proven track record of operating in a dynamic, demanding and customer centric environment </li>
<li>Highly motivated and hard-working with ability to think clearly under pressure </li>
<li>Good analytical problem-solving skills </li>
<li>The capacity to work well individually and within a team, across multiple locations and parties </li>
<li>Strong communication (written and verbal) and interpersonal skills </li>
<li>Outstanding listening and questioning skills </li>
<li>Attention to detail </li>
<li>Previous experience with IP &amp; Telephony </li>
<li>Additional languages is a plus </li>
<li>Zendesk experience is a bonus </li>
<li>Experience working with global teams </li>
<li>Demonstrated experience troubleshooting customer escalations in a ticket based workflow while achieving SLA requirements </li>
<li>Working knowledge of Microsoft computer applications, email and internet, along with knowledge of Microsoft Office Suite tools such as Microsoft Excel, Word, PowerPoint etc. Additional knowledge of the Google Cloud Suite is an advantage for collaboration. </li>
</ul>
Years of Experience Requires to performance role (Estimate- can be a range):
<ul>
<li>1+ years experience in Technical Support, Help Desk Support or Customer Service </li>
</ul>

Onboarding Customer Support Specialist

** Customer Onboarding Support Specialist** 
**Job Category****:** Sales **Requisition Number****:** CUSTO10055 Showing 1 location **Job Details** 
**Description** 
**What You Will Do** 
The Customer Onboarding &amp; Support Specialist delivers training of the General Contractors platform and assists the customer with submitting projects ensuring an understanding of the platform functionality and workflow. This technical savvy individual will also provide technical and functionality support ensuring that the value proposition of the platform is continuously recognized by the customer. 
**Your Day to Day Essential Duties** 
* Consult with customer champion to assess customer needs. Create a tailored training plan to introduce the customer to solutions provided by our website that meet those needs. 
* Provide Technical Support and document all support cases in the Customer Relationship Management Software (Salesforce.com). 
* o Identify technical issues and escalate them to the appropriate team. 
* Host customer training sessions in one on one settings as well as large group sessions. Facilitated virtually through online meeting software and conference call. Very rarely will these training sessions be face to face in the office of the customer. 
* Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment. Plotting actions to correct if needed. 
* As new functionality and product updates are released for the product, contact and train customer. 
* Perform quality assurance checks to ensure that all setup work has been completed accurately. 
* This job description in no way implies that the duties listed here are the only ones that team members can be required to perform 
**What You Bring to the Team** 
* Bachelors Degree OR Associates degree with 2 years of training experience OR HS Diploma with 4 years of training experience OR six (6) months of successful experience in a ConstructConnect General Contractor team OR twelve (12) months of successful experience in a ConstructConnect role. 
* Perpetually exhibits the ConstructConnect values. 
* Intermediate technical troubleshooting skills 
* Virtual training experience, preferred 
* Construction industry experience is a preferred 
* Provide superb customer service to each client 
* Carries an innovative mindset on how to enhance each clients experience 
* Ability to thrive in an ever-changing environment 
* Good prioritization and time management skills. 
**Physical Demands and Work Environment:** 
* Must be able to remain in a stationary position 50% of the working day 
* Needs to occasionally move about the office to communicate with staff and attend meetings 
* Constantly operates a computer 
* Frequently communicates verbally with peers and management 
* Must be able to analyze detail close-up 
**Qualifications** 
**Skills** 
**Behaviors** 
**:** 
**Motivations** 
**:** 
**Education** 
**Experience** 
**Licenses &amp; Certifications** 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Onboarding Support Specialist

**Customer Support Specialist (Onboarding)** 
at Insurify Cambridge, MA * Experience in Customer Support via phone, email and chat 
* Excellent communication skills 
* Phenomenal phone skills 
* Well-organized and self-driven 
**Benefits** 
* Employee stock options 
* 401K plan 
* Great healthcare plan 
* Unlimited vacation and sick time 
* Free snacks and beverages every day in office 
* Team lunches and outings 
* Friendly office culture 
*We are proud to be* ***an Equal Employment Opportunity and Affirmative Action employer.*** **Voluntary Self-Identification** 
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. 
As set forth in Insurifys Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. 
Gender Gender Gender 
Please identify your race Please identify your race Please identify your race 
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: 
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. 
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. 
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 
Veteran Status Veteran Status Veteran Status 
Form CC-305 
OMB Control Number 1250-0005 
Expires 05/31/2023 
**Voluntary Self-Identification of Disability** 
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. 
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at . 
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. 
Disabilities include, but are not limited to: 
* Autism 
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS 
* Blind or low vision 
* Cancer 
* Cardiovascular or heart disease 
* Celiac disease 
* Cerebral palsy 
* Deaf or hard of hearing 
* Depression or anxiety 
* Diabetes 
* Epilepsy 
* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome 
* Intellectual disability 
* Missing limbs or partially missing limbs 
* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) 
* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression 
Disability Status Disability Status Disability Status 
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . 
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Customer Support Specialist (Onboarding)

**Customer Onboarding Support Specialist** 
* Carlsbad, CA 
* Full-Time 
* Sales 
* Customer Onboarding Support Specialist 
Ezoic is a Google Certified Publishing Partner that helps digital publishers improve revenue, traffic, SEO, website speed, infrastructure, regulatory compliance, and more. We are a venture-backed startup that has seen unprecedented growth, and we're only getting started! 
If you're looking to join an exciting, fast-paced team, then the Onboarding Specialist position is a great fit for you! Our Onboarding team helps streamline the process of getting started on Ezoic's platform by walking them through the set up and ensuring a great experience. 
**About the role:** 
* Working directly with the Sales Team during the sales process to onboard new publishers on the platform 
* Walking publishers through the onboarding process 
* Troubleshooting and solving issues related to onboarding and set up 
* Educating publishers on Ezoic's technology and how it fits their needs &amp; goals 
* Fielding &amp; answering any questions related to the setup from publishers using our internal ticketing system 
* Working to constantly improve the efficiency of onboarding clients 
* Contributing to Ezoic's ongoing development in various functions including product development, marketing, operations, support, partnerships and more 
**About you:** 
* Self-starter who is naturally curious and excited to learn 
* Analytical problem solver 
* Team player 
* Open &amp; honest communicator 
* Thrives off of routine 
* Stoked about having an impact on a growing, fast-paced company! 
**Desired Skills / Experience:** 
* Demonstrated over-achievement and success in prior roles 
* Technically adept; experienced with web technologies 
* Motivated &amp; organized 
* Curious about learning new technologies 
* Exceptional communication abilities, both written and verbal 
* Obvious passion for customer-facing roles 
**Working at Ezoic:** 
Here @ Ezoic we have a work-hard play-hard mentality. We trust our employees to get their jobs done, and provide them with unlimited PTO, flexible working schedules, encouraged volunteerism, and complete autonomy in their role. Pre-covid, our open concept office facilitated communication and socialization across departments, provided catered meals twice a week, beer and kombucha on tap, a working gym with a Peloton bike, and video games galore! Please note that this is not a remote role, you are required to be on-site at our Carlsbad, CA headquarters. 
Our company follows Holacracy, an organizational structure where everyone has the ability to be involved in business decisions and team strategy regardless of tenure. 
We want people to feel like they can be themselves, be innovative and creative, and be excited to be an integral part of a fast-paced, growing team! 
Benefits include salary, commission, 401k matching plan, health insurance, and being part of an awesome company! 
#ZR

Saisystems Health is looking for a Client Onboarding Specialist to join our team! The ideal candidate will be a master at increasing product adoption and enabling customers’ success through in-depth product understanding. They greet new customers in onboarding calls, often with a CSM present, offer product tours, assist in setup, and aid in implementation. Onboarding is a crucial point in the customer journey. In many cases, it determines whether a customer stays or leaves. The customer onboarding specialist is, therefore, a vital part of the Customer Success team. Be part of one of the BEST PLACES TO WORK as our Onboarding Specialist for Health clients! 
Company Description 
Saisystems Health, a Saisystems International, Inc. division, is a healthcare solutions and services company with over 35 years of experience in managed service solutions and telemedicine software for the long-term post-acute care (LTPAC) industry. We continuously strive to bring stability and growth even in challenging times and beyond, and remain the top choice partner for telemedicine and practice management. Our company is proud to be certified as a Minority/Woman-Owned enterprise and we have been honored as the Best Place to Work in Connecticut by Hartford Business Journal (2018-2023), as well as recognized by the Connecticut Technology Council and US Pan Asian American Chamber of Commerce for our services. 
Qualifications 
Bachelor's degree in Business, Healthcare Administration, or related field 
5+ years of experience in client onboarding, account management, or client success in healthcare. Customer success courses / training are good to have. 
High emotional intelligence and empathy skills. 
Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues. 
Demonstrated ability in managing multiple projects and priorities in a fast-paced environment 
Strong problem-solving and analytical skills, with the ability to identify and manage risks 
Highly organized, detail-oriented, and focused on delivering results 
Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship. 
Advanced IT&amp;C knowledge and capabilities and ability to learn new software tools on the job 
Sound understanding of RCM (Revenue Cycle Management) 
Experience with electronic health records (EHR) and healthcare technology is a plus 
Passionate about delivering an exceptional client experience and dedicated to client success 
Job Responsibilities: 
Conduct onboarding meetings, product tours, company presentations, and product demos. 
Understand customer context and goals and providing product information to best serve those goals. 
Educate healthcare customers and optimizing their product setup for the quickest path to success. 
Eliminate roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding. 
Continuously assess and improve onboarding processes and client experiences 
Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base. 
Orchestrate the onboarding process for both net new clients, as well as upsells, between the client, Customer Success, and Implementation/Training teams. 
Assist customer support with customer issues and requests. 
Provide materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently. 
Saisystems Health offers competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team as an Onboarding Specialist and contribute to the success of our organization by ensuring a seamless onboarding experience for new clients. Apply now! 
Job Type: Full-time 
Pay: $85,000.00 - $90,000.00 per year 
Benefits: 
401(k) 
401(k) matching 
Dental insurance 
Flexible schedule 
Health insurance 
Paid time off 
Vision insurance 
Shift: 
8 hour shift 
Experience: 
Customer support: 5 years (Required) 
EHR systems: 3 years (Required) 
Project implementation: 3 years (Required) 
Healthcare IT: 3 years (Required) 
Ability to Relocate: 
Shelton, CT 06484: Relocate before starting work (Required) 
Work Location: In person
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