<h3>Job Description</h3>
Description:
WHO WE ARE: Healthy Kids is not just another childcare provider. We are Inc. 5,000's fastest-growing provider of Early Learning, Before and After School, and Summer Camp Programs with over 150 locations. We are a certified benefit corporation on a mission to reinvent accessible and affordable childcare for today’s families and create opportunities for our team to do what they love (and feel valued while doing it). Join our award-winning community and dive into a world of excitement, growth, and endless possibilities. Check out what it's like to work with us at <a href="https://www.healthykidsprograms.com/workwithus" target="_blank">https://www.healthykidsprograms.com/workwithus</a> .

We are looking for a full-time, skilled, meticulous, results-driven Onboarding Specialist. If you are passionate about facilitating the success of new employees and thrive in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity to join our team.

SCHEDULE: Monday to Friday 9am to 5pm.
LOCATION: HK Programs corporate office at 565 Union Ave, New Windsor, NY 12553.
COMPENSATION: $19.00 per hour + commensurate with experience and qualifications
BENEFITS PROVIDED: Medical, Dental and Vision insurance, 401k, 10 paid Holidays, 10 days PTO.

As an Onboarding Specialist, you'll play a pivotal role in facilitating the seamless integration of new candidates into our organization. Under the guidance of the Onboarding Manager, you will utilize your outstanding communication skills to guide prospective employees through our comprehensive onboarding process, ensuring their successful transition and integration. Your responsibilities will include maintaining regular communication with candidates via phone, text, and email, as well as providing administrative support to the HR department as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Serve as a point of contact for new hires, addressing their questions and concerns and streaming the onboarding process.</li>
<li>Ensure a smooth transition for new employees from “onboarding” status to a final “hired -on payroll status.”</li>
<li>Assist new hires with the timely completion of the necessary Paylocity onboarding tasks and training following all legal and administrative compliance when onboarding candidates: Extend preliminary offers, obtain accepted signed offers, send onboarding documents, schedule &amp; conduct virtual 1-9 verification meetings via Google meet, follow up with candidates regarding document submission, collect and review all necessary paperwork submitted by candidates to run an OCFS clearance and FAMS registration. launch already predetermined trainings for recently “hired -on payroll status” employees.</li>
<li>Update and maintain our internal Onboarding Progress Report.</li>
<li>Perform other duties as assigned.</li>
</ul>
Requirements:
REQUIRED SKILLS AND QUALIFICATIONS:
<ul>
<li>A minimum of a High School Diploma or relevant experience or studies that demonstrates qualifications to perform the requirements of this job, such as: human resources, administration, employee relations, customer service (providing information and resolving customer concerns), or a related administrative support function.</li>
<li>Strong organizational skills to follow our procedures to streamline the onboarding process efficiently.</li>
<li>Excellent communication and people skills to build rapport with new employees and establish a positive onboarding experience.</li>
<li>Attention to detail to coordinate and manage multiple onboarding processes simultaneously.</li>
<li>Adaptability and flexibility to accommodate the diverse needs and backgrounds of new employees.</li>
<li>Ability to work in a team and take initiative, maintain flexibility, and creatively solve problems.</li>
<li>Working knowledge of Microsoft Office products and Google docs.</li>
<li>Pleasant and professional etiquette while executing phone call, text, and email communications.</li>
<li>Proficiency using Paylocity HRIS systems is a plus (but training will be provided).</li>
<li>Ability to always maintain confidentiality.</li>
</ul>

PERKS:
<ul>
<li>On-Demand Pay: Because why wait for payday when you can have your money when you need it?</li>
<li>Telehealth Benefits: Stay healthy and happy with access to virtual care</li>
<li>401(k) for eligible employees PLUS a 1% employer match: Yep, we're serious about your future too!</li>
<li>Paid Sick Time Off: Because everyone needs a break sometimes.</li>
<li>Career Development: Level up your skills and expertise on us!</li>
<li>Growth Opportunities: We’re growing and we need people to grow with us!</li>
<li>AFLAC Supplemental Plans: Because we believe in going above and beyond to take care of our team.</li>
<li>Did we mention certain applicants qualify for tuition assistance? Reach out to us for all the details!</li>
</ul>
But wait, there's more! For our full-time team members, we've got some extra perks:
<ul>
<li>Paid Holidays: Because who doesn't love a day off to celebrate?</li>
<li>Health, Dental, and Vision Insurance: Your health matters, and we've got you covered!</li>
<li>Life Insurance: Peace of mind for you and your loved ones.</li>
</ul>


Healthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit
discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or
local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion,
termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids
Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more
information, visit: healthykidsprograms.com.

Onboarding Specialist

<h3>Job Description</h3>
Report To: Onboarding Operations Manager
 At GrayHawk Health, we partner with payors, health care systems, and physician practices to deliver coordinated evidence-based models of care into the homes of our older adult patient population to radically reduce costs and drive superior health outcomes. Our powerful resolve to assist each patient compels us to take on their sufferings as our own, challenging our limitations so that we may Empower all People to Live Well!
Position Summary:
NOTE: This position is a temporary role with a duration of approximately three (3) to six (6) months.
The temporary Onboarding Specialist is a community-invested, clinically focused professionally responsible for the outreach and onboarding of new patients onto GrayHawk Health's programs. The Onboarding Specialist is tasked with increasing participation in new programs through education, promoting, encouraging, and disseminating information while using creative recruiting efforts during telephonic outreach. During the initial contact, the Contractor Onboarding Specialist ensures that the potential patient has a full understanding of the services being offered and the benefits of those services.
The temporary Onboarding Specialist is highly motivated and committed to helping patients by connecting them to services that improve health outcomes. The Onboarding Specialist can clearly and concisely explain the program or service being offered and answer all questions so the patient or responsible party can make a well-informed decision about the acceptance of services or participation in a program offered through their health plan in conjunction with GrayHawk Health. Our organization is designed to improve health outcomes by ensuring that seniors have the necessary clinical and social support enabling them to thrive in place in the community.
Duties include but are not limited to:
<ul>
<li>Provide initial telephonic outreach to patients, carefully articulating GrayHawk Health's mission for patient empowerment and betterment.</li>
</ul>
<ul>
<li>Effectively communicate GrayHawk Health's full offering of clinical and social services. </li>
</ul>
<ul>
<li>Perform duties in support of GrayHawk Health's focus on ensuring that the highest quality of patient engagement is successfully provided for each patient touchpoint.</li>
</ul>
<ul>
<li>Coordinate with the clinical team to set up in-home and telehealth appointments.</li>
</ul>
Accountabilities/Criteria:
<ul>
<li>Daily telephonic outreach to 75 – 100 patient referrals per day</li>
</ul>
<ul>
<li>Education of patients on program benefits and patient responsibilities while enrolled in the program</li>
<li>Documents consent and schedules appointments in HER</li>
<li>Follows health plan requirements and protocols</li>
<li>Maintains a positive demeanor and good customer service with patients</li>
<li>Responsible for maintaining a high patient appointment success rate</li>
</ul>
Benefits
Not eligible

<h3>Job Description</h3>
Salary: 
Core Group Resources is growing and we're looking for an Onboarding Specialist to join our team! We are an industry-leading recruitment firm focused on helping others reach their full potential. If you're looking for a challenging and rewarding career, in a fun and supportive environment, read on...

The Onboarding Specialist assists the Onboarding Process of the Core Group Contractor base. This position is the primary point of contact for contractors after they have been approved for mobilization by our clients. They continually deliver first-in-class service to our Contractors.  

The Onboarding Specialist is a valued contributor in the Operations department, assisting with logistics and operational projects, company outreach, and other special projects as assigned.  
Primary Activities: 
<ul>
<li>Working with our new contractors to get all the required documentation.  </li>
<li>Coordinating background checks and drug screenings.  </li>
<li>Assisting with Contractor logistics as needed  </li>
<li>Contribute as needed for Contractor Travel and Logistics  </li>
<li>Available for afterhours call rotation for Contractor Travel and Logistics as needed. </li>
<li>Developing and implementing standard operating procedures related to compliance.  </li>
</ul>

Supplemental Activities: 
<ul>
<li>Cross-train with Logistics Specialist.  </li>
<li>Cross-train with Case Coordinator.  </li>
<li>Special Projects as assigned. </li>
</ul>

Why Core Group:
<ul>
<li>Supportive Team Culture</li>
<li>Environment of Open Communication</li>
<li>Generous Holiday &amp; PTO Schedule</li>
<li>Competitive Compensation</li>
<li>Being a Part of Something Significant</li>
<li>In Office - not remote.</li>
</ul>

Our Core Values:
<ul>
<li>God-Centered</li>
<li>Resilient</li>
<li>Optimistic</li>
<li>Work Ethic</li>
<li>Teamwork</li>
<li>Honesty</li>
</ul>
If all of this sounds like something you'd enjoy, we'd love to meet you! Apply!

<h3>Job Description</h3>
Salary: $15.00 to $18.00 DOE
Onboarding Specialist - Smithfield
Full-time ONSITE
Must be able to commute to and from Smithfield, NC
***Please note that while the designated work location for this position is in Smithfield, initial training will be conducted at our Raleigh, NC Onboarding Center. ***

CriminalRecordCheck.com (CRC) is an accredited provider of background screening services.  Our risk management solutions are important tools for making critical decisions in today's business environment.  Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.

CRC Values: ICARe – Integrity. Communication. Accuracy. Results…everyday! 

We are currently looking to hire an Onboarding Specialist as a member Smithfield team.  
Although customer service experience is a plus, we are willing to train the best candidate for this position. 
The position is hourly, full-time, 40 hours week, 8 hours a day, Monday-Friday, 8:00 am to 5:00 pm with one hour for lunch.
Summary
The Onboarding Specialist is responsible for delivering exceptional customer service to clients, while staying knowledgeable and up to date on current onboarding practices.  

Essential Functions:
<ul>
<li>Provide excellent customer service, answer routine questions of clients / candidates, and maintain center for operational readiness to receive donors/applicants</li>
<li>Administer Drug Screenings: The position will require certification for DOT/Non-DOT Drug Collections.  Candidate should be comfortable dealing with applicant/donors and handling bodily fluids. </li>
<li>Manage inbound / outbound calls and voice messages. </li>
<li>Must adhere to industry/company guidelines regarding health/safety protocols. </li>
<li>Commitment to accuracy, privacy, and confidentiality in dealing with highly sensitive Personal Identity Information</li>
<li>Focused on details while being able to multi-task.</li>
<li>Complete assigned administrative task via internal system queues, applicant scheduling and status of orders.</li>
<li>Professional and patient while being able to explain to client/applicant’s procedures and process.</li>
<li>Willingness to go onsite to client locations within NC when needed is a plus. (advanced notice provided and mileage reimbursed)</li>
<li>Be able to work independently and within a multi office team setting.</li>
<li>Other duties as assigned.</li>
</ul>

Knowledge, Skills &amp; Abilities:
<ul>
<li>Exceptional Customer Service skills</li>
<li>Professional and Excellent written and verbal communication skills</li>
<li>Ability to work independently, and as well as a part of a team.</li>
<li>Strong time management skills, ability to meet strict deadlines.</li>
<li>Organized, logical, and able to follow directions.</li>
<li>Phone etiquette with the ability to initiate and receive calls and faxes.</li>
<li>Ability to handle all assignments with discretion and confidentiality.</li>
<li>Proficiency in navigating metric-based work environment is essential for success.</li>
</ul>

Requirements:
<ul>
<li> High School Degree or GED Required.</li>
<li> Preferred experience in background investigations.</li>
<li>FCRA Certification a plus.</li>
</ul>

Benefits (effective after 90-day introductory period):
<ul>
<li>Competitive benefits package offered</li>
<li> 40 hours week, 8 hours a day, Monday-Friday, with a one hour for lunch.</li>
<li> 10 days PTO.</li>
<li> 8 Paid Holidays </li>
<li> Company paid certifications.</li>
<li> All business equipment provided by com along with IT support, and leadership involvement and guidance.  </li>
</ul>

JOIN CriminalRecordCheck.com!

CriminalRecordCheck.com is an accredited provider of background screening services.  Our risk management solutions are important tools for making critical decisions in today's business environment.  Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidates must be eligible to work in the US and a resident of North Carolina.

<h3>Job Description</h3>
This is an on-site role in Austin, TX 
The Onboarding/Implementation Specialist is responsible for coordinating all post-sale onboarding activities via webinars for each new customer account procured by National Credit Center sales teams. This includes, but is not limited to, coordination and execution of the new account onboarding, training, and launch of all NCC products. The primary goal for individuals in this role is to ensure that each new customer is onboarded in a timely manner and utilizing all products within the National Credit Center product offerings. 
What You'll Do:
<ul>
<li>New Client onboarding and training </li>
<li>Implement processes that streamline install turn times to maximize installed monthly New Account Revenue (NAR) </li>
<li>Provide daily focus on promoting National Credit Center services usage by all new customer accounts within their first 90 days. Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of National Credit Center’s services. </li>
<li>Provide first line of contact and support to all clients and users according to company policy for new client acquisition. </li>
<li>Responsible for identifying opportunities to increase new account revenue share and collaborating with Sales and account management teams for potential cross-selling opportunities with National Credit Center products. </li>
<li>Conduct thorough training via webinars for all new customers to ensure they understand how to perform their required function using the company’s products/services and, in all instances, focus on value adds to ensure that the company maximizes overall usage potential and product suite integration.</li>
<li>Ability to demonstrate knowledge of soft pull / digital products and communicate with other companies to assist in website installation and placement of digital products</li>
</ul>
What you'll have:
<ul>
<li>2+ years of Software Implementation and/or account management experience </li>
<li>Minimum 1-year Automotive industry experience preferred</li>
<li>Must be able to communicate verbally and in writing, in person and by telephone, and make effective presentations to diverse audiences, including management and employees.</li>
<li>Demonstrated success in the ability to identify cross-sell opportunities within the current client base</li>
<li>Proven ability to manage a pipeline of customers with deadlines </li>
</ul>
Compensation: $22/hr.  Benefits: Medical, Dental, Vision, 401k and unlimited PTO
Interview Process: 1) Recruiter Phone Screen 2) Hiring Manager Video Interview 3) Cross-Functional Partner Video Interview 4) Offer   
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Client Onboarding Specialist

<h3>Job Description</h3>
Recruitment Onboarding Specialist |Mainstream Fiber

About Mainstream Fiber:
At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the cornerstone of success.
About the Role:
The role of Recruitment Onboarding Specialist is responsible for sourcing, evaluating, and onboarding talent. Responsible for developing and executing recruitment strategies, including online job boards, networking events, and industry referrals. Additionally, the administrator conducts candidate screening and evaluation processes, coordinates onboarding activities for new hires, and manages offboarding procedures for departing employees. Building and maintaining relationships within the industry, providing excellent candidate experiences, and tracking recruitment metrics are also key responsibilities.
Why should you join our Team:
<ul>
<li>Permanent, Full-time Position </li>
<li>Pay Range: Based on experience.</li>
<li>1st Shift</li>
<li>Access to Company Benefits:
<ol>
<li>Paid Time Off</li>
<li>10 Paid Holidays</li>
<li>Medical Insurance</li>
<li>Dental and Vision Insurance</li>
<li>Health Savings Account (HSA)</li>
<li>Company Funded Life Insurance </li>
<li>401(k) Retirement Savings Plan</li>
<li>FMLA</li>
<li>Unpaid Company Leave</li>
</ol>
</li>
</ul>
Job Perks:
<ul>
<li>Competitive Compensation</li>
<li>Comprehensive company paid training provided. </li>
<li>Company-provided uniforms </li>
<li>Boot allowance for Outside Plant Employees</li>
<li>Newly Updated Equipment and Vehicles </li>
<li>Internal career advancement opportunities</li>
<li>Exclusive employee discounts on company services</li>
<li>Life Mart discounts for various products and services</li>
<li>Pay Active (Daily/weekly Pay Opportunities)</li>
<li>Wisely Pay Cards</li>
<li>New Hire and Annual provided Company Merch</li>
<li>Annual Company Events</li>
</ul>
Key Responsibilities:
<ul>
<li>Talent Sourcing and Acquisition:
<ol>
<li>Develop and execute recruitment strategies.</li>
<li>Utilize various sourcing methods such as online job boards, social media, networking events, and industry referrals to identify and engage potential candidates.</li>
<li>Build and maintain a pipeline of qualified talent to meet current and future staffing needs for MSFN.</li>
</ol>
</li>
<li>Candidate Screening and Evaluation:
<ol>
<li>Conduct pre-screening interviews to assess candidate qualifications, technical skills, and experience in relevant positions.</li>
<li>Collaborate with hiring managers and project leaders to understand specific job requirements and candidate preferences.</li>
<li>Coordinate technical assessments and skills testing as needed to evaluate candidate proficiency.</li>
</ol>
</li>
<li>Relationship Building and Networking:
<ol>
<li>Develop and nurture relationships with industry professionals, subcontractors, technical schools, and trade organizations to expand the candidate pool.</li>
<li>Promote the organization as an employer of choice in the telecommunications sector through active participation in industry events, job fairs, and networking meetings.</li>
<li>Build brand awareness and attract top talent through effective networking and relationship-building efforts.</li>
</ol>
</li>
<li>Onboarding:
<ol>
<li>Facilitate the onboarding process for new hires, including preparing offer letters, collecting new hire paperwork, and conducting orientation sessions.</li>
<li>Ensure all necessary paperwork is completed accurately and submitted in a timely manner.</li>
<li>Coordinate hiring managers and department heads to schedule onboarding activities.</li>
</ol>
</li>
<li>Candidate Engagement and Experience:
<ol>
<li>Serve as the primary point of contact for candidates, providing timely communication, feedback, and support throughout the recruitment process.</li>
<li>Manage candidate expectations and ensure a positive recruitment experience from initial contact through onboarding.</li>
<li>Facilitate interview scheduling, feedback collection, and offer negotiations in collaboration with hiring managers.</li>
</ol>
</li>
<li>Metric and Reporting Assistance:
<ol>
<li>Track recruitment metrics and key performance indicators (KPIs) to evaluate the effectiveness of recruitment efforts.</li>
<li>Generate regular reports on recruitment activity, candidate pipeline status, and time-to-fill metrics to inform decision-making and resource allocation.</li>
<li>Provide insights and recommendations based on recruitment data to improve recruitment strategies and processes.</li>
</ol>
</li>
<li>Perform other related duties as required and assigned.</li>
</ul>
Key Qualifications:
<ul>
<li>2-3 years previous experience in recruitment, talent acquisition, or HR, with a demonstrated track record of successfully filling positions at various levels.</li>
<li>Familiarity with various sourcing techniques, such as job boards, social media, professional networks, and applicant tracking systems.</li>
<li>Proficiency in conducting effective interviews, assessing candidate qualifications, and evaluating cultural fit.</li>
<li>Strong written and verbal communication skills to effectively interact with candidates, hiring managers, and team members.</li>
<li>Excellent organizational and time-management skills to handle multiple open positions and meet deadlines.</li>
<li>Familiarity with relevant employment laws and regulations, ensuring a fair and compliant recruitment process.</li>
</ul>
Post-Application Details:
After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this particular role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.

Recruitment Onboarding Specialist

<h3>Job Description</h3>
POSITION SUMMARY:
Under general supervision from the Human Resources Manager, the Onboarding Specialist is a pivotal role in ensuring compliance with pre-placement screening with balancing new hire experience to support and reinforce our workplace culture and Core Values. This role is the primary point of contact for candidates during pre-placement onboarding and requires strong collaboration and communication with other functional HR, operational areas and candidates. Time management and organizational skills are important to ensure timely communication and that goals are met for a smooth onboarding experience of all involved.
ESSENTIAL JOB FUNCTIONS:
The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:
<ul>
<li>Collaborate with recruiters and candidates to communicate and track progress of pre-placement screening activities that need to be completed by candidates.</li>
<li>Verify documentation and ensure all necessary pre-placement screenings are completed, and that successful candidates are cleared to start per established processes.</li>
<li>Appropriately escalate potential candidate start delays in a timely manner to reduce negative impact to appropriate work units.</li>
<li>Collaborate with HR team members and other stakeholders to identify opportunities for streamlining and enhancing the onboarding process.</li>
<li>Support HR projects, and provide training and education on HR onboarding processes, as needed.</li>
<li>Other duties as assigned.</li>
</ul>
REQUIRED QUALIFICATIONS: The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.
<ul>
<li>High School Diploma, GED or equivalent; undergraduate degree (e.g. Associate's or Bachelor's) preferred.</li>
<li>Intermediate to advanced phone and communication skills; able to effectively develop relationships via the telephone and in-person providing clear and concise information both verbally and written with the focus to serve the needs of HR processes and candidates in a manner that is efficient and productive</li>
<li>Skill in establishing and maintaining positive and effective working relationships with interdepartmental staff, and others contacted in the course of work</li>
<li>Ability to effectively prioritize and manage multiple tasks in a fast-paced environment; able to adhere to strict deadlines</li>
<li>Strong understanding of HR processes and best practices.</li>
<li>Proficiency in Microsoft Office and HRIS software.</li>
<li>Previous experience working on projects with goals and timelines, customer service providing complex services, or credentialing required.</li>
<li>Reliable Transportation and ability to adhere to regular attendance.</li>
</ul>
Native Preference. Northern Valley Indian Health provides Native Preference in hiring practices for qualified Native applicants, in accordance with its policy. NVIH is also an Equal Opportunity and At Will Employer.

HR Onboarding Specialist

<h3>Job Description</h3>
The Surety Division of Bankers Insurance Company offers unsurpassed service and quality to our agents. We are one of the largest providers of the Bail Bond industry and one of the fastest-growing providers of Contract and Commercial Bonds to businesses. Our knowledgeable and experienced staff of professionals share a vision of providing agents with superior customer service. Agents are full partners in our business. We grow, we succeed, and we profit together.
Our Core Values Include
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
<ul>
<li>Acting with the highest level of honesty, trust, character and transparency.</li>
<li>Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.</li>
<li>Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.</li>
<li>Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.</li>
<li>Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.</li>
</ul>
Job Summary:
We are seeking a Customer Success Specialist who will serve as a trusted advisor to our customers, providing them with exceptional support, guidance, and resources to achieve their business objectives. The ideal candidate will be responsible for ensuring seamless onboarding processes, maintaining strong customer relationships, and managing various operational tasks related to account reconciliation and communication with agents.
Responsibilities:
<ul>
<li>Act as the primary point of contact and trusted advisor for customers, offering guidance, support, and knowledge resources to help them achieve their business goals.</li>
<li>Execute onboarding processes efficiently to establish a strong foundation for customer relationships and ensure a smooth transition into our services.</li>
<li>Manage the successful exoneration of forfeited bonds, including reconciling agents' reports and maintaining communication with agents regarding their accounts receivable.</li>
<li>Engage with customers proactively to understand their needs, address any issues or concerns, and ensure a positive customer experience.</li>
<li>Collaborate with internal teams to resolve customer problems, escalate issues as needed, and drive solutions that meet customer expectations.</li>
<li>Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.</li>
<li>Continuously improve processes and procedures to enhance the overall customer experience and drive customer success.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; Bachelor's degree preferred.</li>
<li>Minimum of 3 years of experience in customer service, preferably in a B2B or financial services environment.</li>
<li>Strong problem-solving skills and the ability to think critically to address customer needs and challenges.</li>
<li>Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and internal teams.</li>
<li>Proficiency in office productivity software (e.g., Microsoft Office Suite) and CRM systems.</li>
<li>Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.</li>
<li>A proactive and customer-focused mindset with a passion for delivering exceptional service.</li>
</ul>
If you are passionate about customer success, have a track record of delivering excellent service, and thrive in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity!
The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.

Customer Onboarding Specialist

<h3>Job Description</h3>
Are you passionate about guiding clients through a transformative change in their business processes? Join us as a Customer Onboarding Specialist at EvenUp! In this pivotal role, you will play a vital part in ensuring our clients enjoy a seamless and successful transition to an enhanced way of working. Your mission is to collaborate closely with our Customer Success Managers and Legal Operations teams during this critical phase, ensuring that clients not only embrace but also adeptly adapt to these innovative approaches. With your expert guidance, EvenUp customers will experience a smooth transition, unlocking their potential to deliver valuable outcomes for their organizations.
What you’ll do:
<ul>
<li>
Onboarding Excellence: Lead clients through a tailored onboarding journey during their initial months with EvenUp, ensuring a seamless and successful trial experience.
</li>
<li>
Partnership with Internal Teams: Collaborate closely with Customer Success Managers and our Legal Operations teams to ensure a cohesive and comprehensive client experience, while also gathering, documenting, and implementing clients' firm preferences to enhance their journey.
</li>
<li>
Client Engagement: Proactively engage with clients to understand their unique needs, challenges, and expectations during the trial period.
</li>
<li>
Knowledge Transfer: Provide prescriptive guidance and ensure clients are well-informed about EvenUp's features, functionality, and best practices to empower them for success.
</li>
<li>
Smooth Transition: Facilitate the successful transition from trial to subscription by ensuring clients fully leverage EvenUp's capabilities and find quick time to value.
</li>
<li>
Feedback Loop: Collect client feedback and insights during onboarding to drive continuous improvements in our services and processes.
</li>
<li>
Documentation: Maintain clear and comprehensive records of client preferences and requirements to ensure smooth handoffs.
</li>
<li>
Resource Development: Create and curate onboarding resources, documentation, and training materials to support clients.
</li>
<li>
Performance Metrics Monitoring: Collaborate with Customer Success Managers to track and report on client onboarding efforts and trial conversion rates.
</li>
</ul>
What we look for:
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Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus
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Proven experience in customer onboarding, client services, or a related role
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Excellent communication and interpersonal skills
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Strong organizational and project management abilities
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Proactive problem-solving and creative thinking
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Ability to work collaboratively within cross-functional teams
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Familiarity with SaaS or service-oriented business models
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Experience in Legal Tech or working with Legal Professionals is a plus
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Ability to travel within the United States up to 25% is required
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</ul>
Benefits &amp; Perks:
Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, we offer:
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Choice of medical, dental, and vision insurance plans for you and your family
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Flexible paid time off and 10+ holidays per year
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A stipend to upgrade your home office for fully-remote roles
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401k for US-based employees
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</ul>
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About EvenUp:
EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year. Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds. Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.
EvenUp operates across a variety of personal injury cases, including motor vehicle accidents and negligence claims. Our ML-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time. As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.
We are one of the fastest growing startups ($0 to $10M in ARR in &lt;2 years) and are funded by some of the best investors in the world, including Signalfire, Bain, and Bessemer, who led our recent $50M Series B.

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