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<h3>Job Description</h3>
Job DescriptionDescription:
This is a fully in-office position. 
 
We are looking for a friendly, detail-oriented Customer Service Representative to join our team at our Evergreen Central Branch. This individual will be the first point of contact for our clients—answering inquiries, coordinating appointments, and ensuring a seamless customer experience from first contact to service completion.
<ul>
<li>Serve as the primary point of contact for customers via phone, email, and in-person</li>
<li>Delegating lead flow to Sales Department</li>
<li>Schedule appointments and dispatch service technicians</li>
<li>Provide information about services, pricing, and timelines</li>
<li>Resolve customer concerns with professionalism and care</li>
<li>Maintain accurate records of customer interactions and service details</li>
<li>Process Payments and Statements</li>
<li>Handle administrative tasks such as data entry and billing support </li>
</ul>
Requirements:
<ul>
<li>Minimum of 2-years' Experience in a Professional Setting (Reception and/or CSR)</li>
<li>High Diploma (or Equivalent)</li>
<li>Proficient in Microsoft Office Applications (Outlook, Word, Excel, etc.)</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to multitask and stay organized in a fast-paced environment</li>
<li>Problem-solving mindset and positive attitude</li>
<li>Good Adaptability Skills (Able to Remain Calm During Stressful Customer/Employee Encounters)</li>
<li>Detail Orientated/Organized</li>
<li>Industry Knowledge is preferred but not required</li>
</ul>
Benefits
<ul>
<li>Competitive hourly pay</li>
<li>Paid time off and holidays</li>
<li>Health, dental, and vision insurance</li>
<li>Opportunities for growth within the company</li>
<li>Supportive team environment</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
FlavorCloud is hiring a Customer Support Leader to help us build a support function that doesn’t just resolve issues—it prevents them. We provide a managed cross-border shipping service for ecommerce brands, and our support team is a critical part of our operational success. 
In this role, you’ll be a hands-on expert contributor while also taking responsibility for team performance, process improvement, and operational readiness. You’ll dive deep into complex cases (customs holds, returns-to-sender, failed deliveries, Shopify integration issues), while also designing workflows that proactively flag and resolve issues before they become problems. 
You should have deep empathy, sharp logistics instincts, and a background in 3PL, shipping operations, or ecommerce fulfillment. And you’ll need to think beyond the support queue—this role is equal parts support expert, process owner, and operational problem-solver.
 
Location - India 
What You'll Do
Individual Contributor
<ul>
<li>Provide high-touch, technically sound support to ecommerce merchants via Zendesk. </li>
<li>Heavily utilize Shopify and carrier platforms (DHL, UPS, FedEx, Asendia, etc.).</li>
<li>Proactively monitor shipments and orders to flag and resolve issues—such as bad addresses, customs delays, RTS events, and fulfillment exceptions.</li>
<li>Work across PowerBI, Microsoft DevOps, and internal tools to surface patterns, troubleshoot workflows, and suggest improvements.</li>
<li>Personally handle complex and high-priority support cases that require cross-functional coordination or logistics-specific knowledge.</li>
<li>Contribute to internal SOPs, knowledge base articles, and customer-facing documentation.</li>
</ul>
Team Leadership &amp; Process
<ul>
<li>Lead by example, mentoring peers with humility and sharing your expertise to help the team grow.</li>
<li>Monitor key support metrics (CSAT, SLA adherence, resolution time, ticket trends) and provide insight to internal stakeholders.</li>
<li>Improve support workflows, escalation paths, and documentation to drive efficiency and consistency.</li>
<li>Build systems and playbooks for proactive support interventions—particularly across the order and shipping lifecycle.</li>
<li>Act as a key partner to Customer Success, Network Operations, Product, and Partnerships, ensuring front-line insights help shape cross-functional decisions.</li>
</ul>
Requirements:
<ul>
<li>4+ years in customer support.</li>
<li>2+ years in shipping ops or fulfillment logistics—ideally within a B2B ecommerce or managed services environment.</li>
<li>Proven track record as a top-performing IC—you enjoy solving problems directly, not just managing others who do.</li>
<li>Strong familiarity with ecommerce operations, especially order fulfillment, international shipping, and returns handling.</li>
<li>Comfortable with tools like Zendesk, Shopify, Microsoft DevOps, PowerBI, and carrier tracking systems.</li>
<li>Proactive mindset with strong process instincts—you look for patterns, dig into root causes, and design better systems.</li>
<li>Exceptionally low-ego and collaborative—you lead through service, not status.</li>
<li>Excellent communicator with strong organizational and analytical skills.</li>
<li>Available working hours that overlap with U.S. business time zones </li>
</ul>
 
Strongly Preferred
<ul>
<li>Familiarity with how Shopify and 3PLs interact from both a support and operational standpoint.</li>
<li>Experience in or supporting cross-border shipping, international logistics, or customs compliance.</li>
<li>Exposure to carrier systems, SLAs, customs events, and fulfillment exceptions.</li>
<li>Experience creating or contributing to proactive support strategies in a managed service model.</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionLogistics Customer Service RepresentativeLHH Recruitment Solutions is working with a supply chain customers in Chandler. This organization is in search of a logistics Customer Service Rep to join their team. This job is Monday-Friday 7am-4pm, fully onsite.
In this fully onsite role, you’ll be responsible for scheduling and coordinating domestic freight for a major technology client. You’ll act as a key liaison between the client, carriers, and internal teams to ensure timely, accurate, and cost-effective logistics solutions.
Key Responsibilities:
<ul>
<li>Schedule and manage domestic freight shipments, ensuring timely pick-up and delivery</li>
<li>Coordinate both LTL (Less-Than-Truckload) and OTL (Over-The-Road Truckload) freight shipments</li>
<li>Serve as the main point of contact for a large tech client, providing high-level customer service</li>
<li>Communicate with carriers and internal stakeholders to track shipments and resolve issues</li>
<li>Maintain accurate shipping records and documentation</li>
<li>Monitor and troubleshoot delays, proactively finding solutions</li>
<li>Ensure compliance with company policies and transportation regulations</li>
</ul>
Requirements:
<ul>
<li>2+ year of logistics, freight, or transportation coordination experience preferred</li>
<li>Experience handling LTL and OTL shipments strongly preferred</li>
<li>Strong communication and problem-solving skills</li>
<li>Comfortable working in a fast-paced, detail-driven environment</li>
<li>Proficiency in Microsoft Office and logistics software/systems</li>
<li>High school diploma or equivalent</li>
</ul>
If you are interested, please apply now! Pay Details: $23.00 to $26.00 per hour Search managed by: Cassandra Nienow Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Logistics Customer Service

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. 
 
Supervisory Responsibilities:
• None
 
Duties/Responsibilities:
• Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
• Collects and enters orders for new or additional products or services as needed.
• Fields customer questions and complaints
• Ensures that appropriate actions are taken to resolve customers’ issues and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned. 
 
Requirements:
Required Skills/Abilities: 
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Strong emotional intelligence
• Ability to solve problems autonomously
 
Education and Experience:
• High school diploma or equivalent.
• Customer service experience required.
 
Physical Requirements: 
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

<h3>Job Description</h3>
Job DescriptionDescription:
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation &amp; repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. 
Job Responsibilities
<ul>
<li>Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</li>
<li>Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</li>
<li>Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</li>
<li>Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. </li>
<li>Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.</li>
</ul>
Great Reasons to Work at Vortex
<ul>
<li>Hourly salary based on experience: $22.00 - $29.00</li>
<li>Career Advancement opportunities</li>
<li>Positive Work Environment</li>
<li>Recognitions and Rewards</li>
<li>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</li>
</ul>
Work Environment
<ul>
<li>Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.</li>
<li>Position requires you to be available to work in the office, not remotely</li>
<li>Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. </li>
<li>Must have the ability to walk short distances and sit for prolonged periods of time.</li>
<li>Noise level is moderate in an office environment. </li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent; AA/BA preferred.</li>
<li>One (1) – three (3) years of customer service experience, or administrative background preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Attention to detail and accuracy in data entry.</li>
<li>Ability to work in a fast-paced environment and able to prioritize tasks.</li>
<li>Patience, empathy, and a customer-centric mindset.</li>
<li>Ability to work effectively in a team and handle high-stress situations with professionalism.</li>
<li>Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Customer Service Associate Job Description
 
Department: Operations
Reports To: Store Manager
FLSA Status: Non-Exempt
 
STATEMENT OF JOB: Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.
Essential Functions:
Note: These requirements constitute some of the essential functions of this position and are the MINIMUM physical and mental requirements for all store positions:
<ul>
<li>Smile, speak to, and respond to customers.</li>
<li>Stand and/or walk up to eight (8) or ten (10) hours per day depending on shift assignment.</li>
<li>Read, write, hear and understand the English language.</li>
<li>Perform the four basic arithmetic operations in order to make change, complete end of shift reports and account for a variety of inventory products.</li>
<li>Have sufficient vision to check identification, process transactions, read measurements, and fill out paperwork</li>
<li>Read and understand instructions for operating cash registers, fuel pump controls, money order machines and other equipment.</li>
<li>Lift up to 50 pounds carrying cases of milk, soda, beer and juice containers, etc. in a safe manner at least once per shift.</li>
<li>Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves and coolers.</li>
<li>React to a fire by lifting and transporting a fire extinguisher to the fire area.</li>
<li>Bend and remove metal plates and underground tank caps in order to check fuel levels.</li>
<li>Climb a ladder to clean windows and retrieve materials.</li>
<li>Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.</li>
<li>Sweep parking lot and clean outside grounds and equipment.</li>
<li>Enter and work in a cooler at a temperature of 34 degrees up to 30 minutes at a time.</li>
<li>Utilize a hand truck, flat cart, mop, broom, degreaser, and various cleaning solvents.</li>
</ul>
Responsibilities and Duties
<ul>
<li>Observes work schedule as posted, unless a change is approved by Store Manager.</li>
<li>Adheres to all City, County, State and Federal laws.</li>
<li>Operates shift within company guidelines to achieve sales and profits and maintain standards.</li>
<li>Performs all duties in a safe, reliable manner.</li>
<li>Completes an incident report for all employee/customer accidents or property damage on the premises.</li>
<li>Completes shift change checklist according to guidelines.</li>
<li>Records information as warranted in the store communication log</li>
<li>Stays familiar with company manuals, bulletins, and other communications.</li>
<li>Advises Stores Manager of any situations having an adverse effect on store operating performance.</li>
<li>Recruits prospective employees.</li>
<li>Prepares a shift change report at the completion of shift in accordance with company guidelines.</li>
<li>Properly records all hours worked and signs timecard verifying all hours worked.</li>
<li>Assures proper sale and accounting of all merchandise purchased during shift.</li>
</ul>
Customer Service
<ul>
<li>Gives all customers prompt and courteous service.</li>
<li>Maintains personal appearance according to guidelines in Employee Handbook.</li>
<li>Wears company uniform and name badge while on duty.</li>
<li>Greets all customers with a smile and friendly acknowledgment.</li>
<li>Rings merchandise promptly, counts back change, offers receipt.</li>
<li>Assists customers who need help.</li>
<li>Reminds customers of specials, when appropriate.</li>
<li>Expresses appreciation to all customers.</li>
<li>Handles customer complaints according to company guidelines.</li>
</ul>
Inventory and Cash Control
<ul>
<li>Responsible for controlling cash and inventory on their shift according to company guidelines.</li>
<li>Protects company assets at all times.</li>
<li>Brings to the attention of Store Manager any damaged or spoiled merchandise discovered on their shift.</li>
</ul>
Merchandising
<ul>
<li>Keeps coolers, store shelves and displays fully stocked and fronted at all times.</li>
<li>Ensures the fast food area is clean and supplies are fully stocked at all times.</li>
<li>Keeps check-out counter clean and free of clutter.</li>
<li>Uses correct pricing for all merchandise.</li>
</ul>
Maintenance
<ul>
<li>Keeps store/floor clean at all times.</li>
<li>Checks all refrigeration units for proper temperature.</li>
<li>Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.</li>
<li>Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.</li>
</ul>
Food Service Operations
<ul>
<li>Ensures that the standards of any operations within the store are met, including additional training that is required</li>
<li>Investigates and resolves food quality and service complaints.</li>
<li>Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.</li>
<li>Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift.</li>
</ul>
Additional
<ul>
<li>May be asked to perform specific tasks as assigned by Store Manager. These tasks may include daily store</li>
</ul>
bookkeeping; merchandise ordering and receiving, and opening or closing the store at the posted time.
Physical Demands
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to</li>
</ul>
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
Work Environment
<ul>
<li>The work environment characteristics described here are representative of those an employee</li>
</ul>
encounters while performing the essential function of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
Requirements:
Qualifications To perform this job successfully, an individual must be able to perform the ESSENTIAL FUNCTIONS and DUTIES AND RESPONSIBILITIES satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the ESSENTIAL FUNCTIONS.

Customer Service Associate

<h3>Job Description</h3>
Job DescriptionDescription:
What can you expect as an Automotive Customer Service Advisor?
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehcile's needs. Our best will inquire about the customer and the vehcile's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:
<ul>
<li>Efficient teams delivering timely inspections</li>
<li>The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehciles' manufacturer reccomendations</li>
<li>Thorough technicians that deliver quality inspection reports</li>
<li>Steady flow of customers</li>
</ul>
What you will do:
<ul>
<li>Greet the customer and acknowledge their request</li>
<li>Check-In the customer and verify information</li>
<li>Be an expert on all sales processes and initiatives</li>
<li>Process phone calls in a professional manner. Encourage the customer to come in for service work.</li>
<li>Be comfortable selling to our customers our product offerings</li>
<li>Document, verbally communicate and sell the recommendations</li>
<li>Write estimates and order parts for services as needed.</li>
<li>Be able to create and bill out all sales orders.</li>
<li>Work towards achieving any company-set goals or objectives, including individual sales goals.</li>
<li>Keep pace with customers, balancing multiple priorities and using good judgement to manage time.</li>
<li>Build relationships with customers by communicating the status of their vehicle, promise time.</li>
</ul>
Benefits include:
<ul>
<li>Competitive pay (based on experience)</li>
<li>Matching 401K</li>
<li>On-the-job training with Award Winning Online Training Platform: Jiffy Lube University</li>
<li>We promote from within a commitment we are passionate about</li>
<li>No late evenings</li>
<li>Tuition reimbursement</li>
<li>Paid vacation and holidays</li>
<li>Medical insurance</li>
</ul>
Requirements:
What are the Job Qualifications?
<ul>
<li>Driver's License</li>
<li>Ability to Stand on your feet for 10+ hours</li>
<li>Ability to speak English</li>
<li>Bi-lingual is a plus!</li>
<li>Previous sales experience is a plus - automotive is preferred</li>
</ul>

Customer Service Advisor

<h3>Job Description</h3>
Job DescriptionDescription:
Are you looking to join a winning team?
We are looking for a customer-oriented service representative to join us.
Our customer service representatives (CSRs) are customer and solution focused whilst genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to listen and find solutions to meet our customer’s needs by putting themselves in their customers’ shoes and advocate for them. Customer feedback is priceless to our company and CSRs help us gather and utilize to be better. Problem-solving comes naturally to customer care specialists. Our goal is to ensure we excel in customer service to all our customers and clients, respond efficiently to customer enquiries, and maintain high customer satisfaction. The role involves supporting our partners in the field to ensure our customers are truly experience the great delivery experience.
WHAT WE BELIEVE IN
Our business and daily operation is based on eight core values which drives superior customer service. THIS IS OUR DNA!
Putting our customers 1st, Embrace Feedback, Earn Trust, Own it, Learn and Innovate, Show Pride, Be Authentic and Match Our Client’s Passion and Commitment.
Requirements
YOUR DAILY IMPACT
· Manage large amounts of incoming calls
· Identify and assess customers’ needs to exceed satisfaction
· Take the extra mile to engage customers and clients
· Provide accurate, valid, and complete information by using the right methods/tools
· Build sustainable relationships and trust with customers and clients by open and interactive communication
· Meet personal/customer service team call goals
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
· Document customer interactions
· Follow company procedures, guidelines, and policies
· Daily reports and communication via email
· Display our DNA values
 Requirements:Requirements
Requirements
Proven customer support experience or experience as a client service representative
·Track record of exceeding goals
·Strong phone communication and listening skills
·Familiarity with variety of software including email, Microsoft Excel and Gsuite
·Customer focused and ability to pivot to different types of personalities
·Excellent communication and presentation skills
·Ability to multi-task, prioritize, and manage time effectively
·High school degree
Bilingual (English/Spanish preferred not essential)
Experience:
Customer Service: 3 years (Preferred)
Dispatching: 1 years (Preferred not essential)

Dispatch Customer Service

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Customer Service Associate
Department: Store Operations
Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a
crucial role because they create the first and last impression with customers in their store every day. The Customer
Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks
including food preparation, cash register duties, customer service, cleaning and all other related functions. The
Customer Service Associate ensures an exceptional customer experience by providing world class customer service and
fosters a cohesive, collaborative, team-oriented relationship with all team members.
Essential Functions:
-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in
a timely and efficient manner. Engage each customer genuinely and thank them for their business.
-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all
cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions
including gas/fuel, retail sales, and food service items.
-Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other
age restricted products.
-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
and beverages are available at all times.
-Follow Friendly Express uniform, appearance, and dress code policies.
-Adhere to the execution of established safety and security policies and procedures
-Ensure the proper execution of all assigned store level marketing programs.
-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
-Maintain a clean customer-ready store inside and outside.
-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning
restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure
freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
-Keep store looking neat and attractive.
-Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report
all theft and any suspected shoplifting.
-Check in external and internal vendors according to standards and procedures.
-Follow all company policies, procedures, and quality standards.
-Assume other duties and responsibilities as assigned to accommodate store operational needs.
-Represent the Friendly Express brand by exemplifying Friendly Express core values.
Requirements:
-Must be at least 18 years of age to be considered for this position.
-Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
50 pounds.
-Basic language and mathematical skills.
-Ability to read and comprehend simple instructions, short correspondence, and memos.
-Willingness to work weekends, nights, and holidays as scheduled.
-Must be able to reliably report to work on time, as scheduled.

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