Job Description
Job DescriptionWe are looking for a Customer Service Representative to support customers by answering questions, addressing account and billing concerns, and providing a positive service experience. This role is based in Memphis, Tennessee, and is a Long-term Contract position for someone who can communicate clearly, stay organized, and handle a steady flow of customer interactions. The ideal candidate is comfortable working in a call center environment, documenting conversations accurately, and following through to help bring issues to resolution.
Responsibilities:
• Respond to incoming and outbound customer contacts to provide accurate information about products, services, and account-related questions.
• Investigate service and billing concerns, complete appropriate adjustments when needed, and guide customers through available resolution options.
• Process support activities such as refunds, exchanges, or other account updates in accordance with established procedures.
• Escalate complex or unresolved issues to the appropriate internal teams and monitor progress when follow-up is required.
• Maintain detailed records of customer interactions, including the nature of the issue, actions taken, and final outcomes.
• Deliver clear and attentive communication in every interaction while balancing efficiency, accuracy, and customer satisfaction.• High school diploma or equivalent preferred.
• 0-2 years of experience in customer service, call center support, or a similar client-facing role.
• Strong verbal and written communication skills with the ability to interact effectively and professionally.
• Solid attention to detail and the ability to enter and document customer information accurately.
• Comfortable working independently, managing time effectively, and handling multiple tasks in a fast-paced setting.
• Basic proficiency with Microsoft Outlook, data entry tools, and other common computer applications.