<h3>Job Description</h3>
Job DescriptionDescription:
At Signia Aerospace, the help desk analyst is responsible for handling all end user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.
Objectives of this role
· Provide user support across organizational operating systems
· Troubleshoot various computer software and hardware issues
· Document processes and maintaining service desk records
· Prepare, implement, and monitor computer patches and software updates
Responsibilities
· Field incoming help requests from end users
· Prioritize and schedule problem resolutions and escalate problems when required
· Apply diagnostic utilities to aid in troubleshooting
· Access software updates, drivers, knowledge bases, and frequently asked questions resources
on the Internet to aid in problem resolution
· Identify and learn appropriate software and hardware used and supported by the organization
· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing
hardware, implementing file backups, and configuring systems and applications
· Performing preventative maintenance, including checking and cleaning of workstations, printers,
and peripherals
· Test fixes to ensure problem has been adequately resolved
· Perform post-resolution follow-ups to help requests
· Create, adjust, and maintain user settings and permissions
· Write technical support documentation for knowledge base, software applications and end users
· Propose improvements to increase the IT value to the organization
· Participate in both corporate wide IT projects and facility localized projects
Requirements:
Required skills and qualifications
· Two or more years of experience in a helpdesk role or similar position
· Comprehensive knowledge desktop support and troubleshooting
· Proven skills in performance analysis
· In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
· Strong communication skills for training, assisting end users and interacting with leadership
· Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
· Associate’s degree (or equivalent) in computer science or related field
Preferred skills and qualifications
· Experience with VPN clients, MFA technologies and IT Ticketing Systems
· Experience with Windows Active Directory, O365 and Azure
· Experience with infrastructure equipment (switches, firewalls, peripherals)
· Experience with phone systems (VOIP), Video Surveillance and door security systems
· Professional certification a plus
· Familiar with CMMC and NIST security standards and certification processes a plus
Physical Demands and Work Environment:
· The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, talk and hear. The employee must be able to squat, stoop or kneel. The employee must occasionally lift and/or move items of light to moderate weight. The employee is regularly required to communicate in person and by telephone, read regular and small print, sit, use limited mobility in an office setting, use manual dexterity to type and enter data, and use sight to read and prepare documents and reports.
· While performing the duties of this job, the employee regularly works both indoors and outdoors and regularly drives a motor vehicle between work sites. The employee may work near moving mechanical equipment and have the potential threat of electric shock. The noise level in the work environment varies from quiet to loud.
· 30% travel maybe required during project-based activities
Job Type: Full-time
Pay: Determined on Experience
Benefits:
· Dental insurance
· Employee assistance program
· Flexible spending account
· Health insurance
· Health savings account
· Life insurance
· Paid time off
· Vision insurance
Schedule:
· 8 hour shift
· Day shift
· Monday to Friday
· Additional hours required as needed
· Weekend hours required as needed
Education:
· High school or equivalent (Required)
· Associate degree (or equivalent) in computer science or related
· Bachelor’s degree (or equivalent) in computer science or related field (preferred)
Experience:
· Equivalent: 2 years (Required)
 
“Equal Opportunity Employer/Protected Veteran/Disability”

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionMBS is hiring a Help Desk Analyst 3 in Columbus, OH. This position is full-time, temp to hire opportunity. FULL JOB DESCRIPTIONPRINCIPAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>The contractor must be a U.S. citizen or a green card holder.</li>
<li>Assign rights to applications.</li>
<li>Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.</li>
<li>Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.</li>
<li>Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.</li>
<li>Deletion and disabling of users.</li>
<li>Regularly scheduled cleanup of accounts.</li>
<li>Remediation of issues related to user accounts.</li>
<li>Management of secondary accounts and privileged access accounts.</li>
<li>Solid technical background with service desk and desktop support</li>
<li>Basic understanding of the operations of the Active Directory.</li>
<li>Basic understanding and operations of Outlook.</li>
<li>Should be able to impact day one of this project.</li>
<li>Basic endpoint deployment knowledge.</li>
<li>Configuration of new device procurements</li>
<li>Deliveries of new procurements</li>
<li>E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment</li>
<li>Basic understanding of and operation of ITSM</li>
</ul>
REQUIREMENTS
<ul>
<li>Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.</li>
<li>Candidates must provide relevant professional references</li>
<li>Focused, hands-on experience with the skills in the Job Description (2-4 years of experience)</li>
<li>Ability to read, analyze, and interpret professional and technical references and procedures.</li>
<li>Ability to write reports, business correspondence, and documentation for technical peers.</li>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li>
<li>Ability to work in fast-paced environment.</li>
<li>Ability to move or lift up to 50+ lbs.</li>
<li>Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.</li>
<li>Ability to utilize hand/eye coordination.</li>
<li>Capability to stand for prolonged periods of time</li>
<li>Communication skills.</li>
</ul>
WHY MBS?
<ul>
<li>Weekly Pay</li>
<li>Exclusive Access Opportunities to V.I.P. Vault</li>
<li>Day 1 Benefits</li>
<li>Various Bonus Opportunities</li>
<li>Eligibility for Employee of the Month Rewards</li>
</ul>
ABOUT THE KABLE GROUPFor over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Help Desk Analyst 3

<h3>Job Description</h3>
Job Description
Job Description:
Position: Help Desk / Call Center Analyst
Overview: The Help Desk / Call Center Analyst provides call centerbased technical support by answering calls and emails, assisting users with logins, password resets, and application navigation, and escalating tickets to Tier 2 support when necessary. This role does not involve wiring, hardware setup, remote access, or equipment handling.
Role Description:
<ul>
<li>Receive telephone calls and emails from users experiencing issues or seeking guidance on using business applications.</li>
<li>Identify whether the problem is hardware-related (e.g., modem, printer, cables, telephone) or application-related, and log details in the tracking system.</li>
<li>Escalate issues according to defined procedures.</li>
<li>Assist users through step-by-step problem-solving processes.</li>
<li>Research issues using technical databases, reference materials, and collaboration with colleagues to identify solutions.</li>
<li>Make appropriate use of diagnostic aids and reference publications to resolve problems.</li>
<li>Assist in the coordination of changes, upgrades, and new product implementations to ensure system compatibility and performance.</li>
<li>Provide accurate and complete answers to general use and administrative environment questions in a timely manner.</li>
<li>Communicate accurate and useful status updates to stakeholders.</li>
<li>Track and report time spent on all work activities.</li>
<li>Follow established quality standards and best practices.</li>
<li>Collaborate effectively in a team environment.</li>
<li>Complete assigned tasks on schedule.</li>
</ul>
Required Skills:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Ability to follow troubleshooting procedures and escalate issues appropriately.</li>
<li>Basic understanding of computer hardware and business applications.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are seeking an Help Desk Analyst to join the company, a premier supplier, in Carson City, NV US While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &amp; Brightest Companies to Work For. Immediate interviews are available, apply today!
<ul>
<li>
Job description
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
MAIN RESPONSIBILITIES Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end user technologies, solutions, and services.
Ability to work with and manage contractor and supplier staff.
Prior help desk experience with a strong emphasis on application support is a requirement.
Experience working with cross-functional teams.
Experience with various operating systems and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support.
Minimum Qualifications
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
EDUCATION
Associate Degree or High School Diploma
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
</li>
</ul>
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>. 
<h3>Company Description</h3>
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>.

<h3>Job Description</h3>
Job Description
<ul>
<li>Respond to user inquiries via phone, email, or ticketing system.</li>
<li>Perform remote troubleshooting using diagnostic tools and guided questioning.</li>
<li>Resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software.</li>
<li>Escalate unresolved issues to higher-level support personnel.</li>
<li>Document issues and resolutions in the help desk system.</li>
<li>Assist with onboarding/offboarding tasks such as account setup, hardware provisioning, and access revocation.</li>
<li>Maintain inventory records and assist in asset tracking and reclamation.</li>
<li>Support software installations and updates under supervision.</li>
<li>Provide guidance on IT policies and procedures to end users.</li>
</ul>
 
 
 
 
<ul>
<li>1+ year of IT support experience</li>
<li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field </li>
<li>Certifications in IT (e.g., CompTIA A+) preferred.</li>
<li>Understanding of computer systems, mobile devices, and common software applications.</li>
<li>Experience with Windows OS and Microsoft Office Suite</li>
<li>Experience with ticketing systems </li>
<li>Exposure to remote desktop tools, Active Directory, and VPN </li>
<li>Strong communication and customer service skills.</li>
<li>Ability to follow instructions and work collaboratively in a team environment.</li>
<li>Patience and professionalism when dealing with non-technical users.</li>
</ul>

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst&nbsp;with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA.&nbsp;This position is&nbsp;full-time, Monday- Friday. The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application.&nbsp; The candidate will be responsible for assisting customers when they call into or walk into the customer service center.&nbsp; The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call.&nbsp; Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed level of support.&nbsp; Qualifications
<ul>
<li>Bachelor’s degree and 1 year of experience.</li>
</ul>
Required Skills
<ul>
<li>1+ years of experience with Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)</li>
<li>1+ years of experience with Incident/Request (Analysis, Documentation)</li>
<li>1+ years of experience with Mobile Device Management (Provision, Reset, Remote Wiping)</li>
<li>Effective written and oral communication skills</li>
</ul>
Desired Skills
<ul>
<li>ITIL Service Management</li>
<li>Technical Writing Experience</li>
<li>CRM/Ticketing/ACD Systems</li>
</ul>
 &nbsp;
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Tier I Help Desk Analyst

<h3>Job Description</h3>
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
 
Our Mission
“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
 
The Role
The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.
 
Primary Responsibilities
<ul>
<li>Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform</li>
<li>Manage and prioritize central ticketing queue to ensure timely resolution of issues</li>
<li>Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations</li>
<li>Walk Guest through problem solving process</li>
<li>Determine the best solution based on issues and details provided by Guests</li>
<li>Install, modify, and repair computer hardware and software</li>
<li>Facilitate and direct resolution with on site technicians or vendors as needed</li>
<li>Provide accurate information on IT products or services</li>
<li>Follow up and update Guest on status of issues</li>
<li>Maintain the highest level of guest service</li>
<li>Record events, problems and resolution in logs</li>
<li>Identify and escalate situations requiring urgent attention</li>
<li>Writing and editing technical documentation</li>
<li>Additional special projects as assigned</li>
</ul>
 
Skills and Abilities
<ul>
<li>Exceptional time management, facilitation, and organizational skills</li>
<li>Strong interpersonal skills and excellent verbal and written communication skills</li>
<li>Customer oriented and cool under pressure</li>
<li>Problem solving mindset</li>
<li>Experience with any system support ticketing platform</li>
<li>Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software</li>
<li>Experience with troubleshooting printers, scanner and various other peripherals</li>
<li>Knowledge of networking hardware including routers, switches and VPN appliances</li>
<li>Retail industry experience</li>
</ul>
 
Education and Experience
<ul>
<li>CompTIA A+ certification or ability to earn certification within 1 year of employment</li>
<li>Associate’s degree in a technology focused area</li>
<li>1-2 years in a customer service focused role</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment. Responsibilities: • Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications. • Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation. • Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns. • Support database administration tasks, ensuring data integrity and accessibility. • Maintain a strong understanding of Windows environments to address client needs effectively. • Collaborate with team members to provide seamless support across multiple client accounts. • Monitor and prioritize incoming support requests to meet service level agreements. • Conduct follow-ups with users to ensure satisfaction with resolved issues. • Document recurring technical problems and suggest improvements to reduce future incidents. • Stay updated on new technologies and tools to enhance support capabilities.• Minimum of 2 years of experience in a help desk or technical support role. • Proficiency in Active Directory and Microsoft Windows 10. • Strong problem-solving skills for basic troubleshooting of hardware, software, and network issues. • Familiarity with service desk ticketing systems and best practices for incident management. • Knowledge of database administration principles and processes. • Demonstrated expertise in Microsoft Office Suite applications. • Excellent communication and customer service skills to interact effectively with clients. • Ability to work independently in an overnight fully remote position.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team in West Des Moines, Iowa. In this long-term contract role, you will play a critical part in delivering technical support to end-users, ensuring smooth operation and prompt resolution of IT-related issues. Your expertise in troubleshooting and communication will contribute to maintaining high levels of customer satisfaction. Responsibilities: • Provide technical assistance for hardware, software, and mobile devices to business and IT users across multiple locations. • Resolve issues and update service tickets in alignment with established SLAs. • Document solutions and contribute to the team’s knowledge base to improve efficiency and future problem-solving. • Identify and escalate complex issues while recommending process improvements. • Communicate effectively with stakeholders about status updates, risks, and operational concerns. • Handle break/fix incidents and execute move/add/change requests with proper documentation. • Respond to inbound calls from users and perform Level 1 troubleshooting for technical issues. • Prioritize and escalate incidents and service requests based on urgency and impact. • Ensure positive customer experiences through effective resolution of technical problems.• High school diploma is required; a bachelor’s degree or equivalent combination of education and experience is preferred. • IT certifications such as CompTIA or Microsoft are considered an advantage. • At least 1-3 years of relevant IT experience is preferred. • Proficiency in troubleshooting PC hardware for laptops, desktops, and mobile devices. • Strong knowledge of Microsoft Windows operating systems, including Windows 10. • Experience with Active Directory and basic troubleshooting techniques. • Excellent analytical and problem-solving skills. • Strong communication abilities to interact effectively with users and team members.

<h3>Job Description</h3>
Job DescriptionTRC has partnered with our client in the food industry to hire a Help Desk Analyst to work off their corporate office!&nbsp;Onsite for training after training remote.&nbsp;TemporaryAtlanta, GA$19-21HR&nbsp;&nbsp;Responsibilities • Utilize ticketing system to communicate and thoroughly document issues and opportunities • Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively • Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms • Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles • Follow all Standard Operating Procedures • Advocate for the restaurants and own issues until completion • Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants • Support departmental goals such as Quality, Customer Satisfaction and other key metrics. • Adhere to published work schedule and maintain excellent attendance • Demonstrate relentless teamwork through collaboration on team projects and initiatives Qualifications&nbsp; • 1-3+ years' experience • Working knowledge of Microsoft Office • Ability to work independently with minimal supervise • Bachelor’s degree in information technology, Computer Information Systems, Business, Marketing Degree or related field • 1-3+ years Help Desk/Call Center experience • Customer service experience&nbsp;TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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