<h3>Job Description</h3>
Job Description
​​​​​​Quest Group Executive Search is on the hunt for a Service&nbsp;Supervisor for one of our highly respected fast growing client!
<ul>
<li>The Area Supervisor is responsible for overseeing the day-to-day operations and management of service technicians assigned to routes within a designated area.</li>
<li>This role involves managing multiple routes, ensuring efficient service delivery, and maintaining high levels of customer satisfaction.</li>
<li>The Area Supervisor will directly report to the Service Manager and work closely with Service Technicians to ensure that all work orders are completed accurately and promptly.</li>
</ul>
Key Responsibilities:
<ul>
<li>Oversee the operational performance of multiple routes and approximately 300 locations and all&nbsp; machines per location.</li>
<li>Manage and direct the activities of service technicians within the designated area.</li>
<li>Monitor and evaluate the performance of technicians, providing guidance, training, and feedback to improve service.</li>
<li>Ensure that late, priority, and/or complex work orders are addressed promptly.</li>
<li>Ensure compliance with all company policies, safety standards, and regulatory requirements.</li>
<li>Foster strong relationships with location owners and customers, ensuring high levels of satisfaction and addressing any concerns or issues promptly.</li>
<li>Collaborate with the Service Manager to implement strategies for operational improvement and efficiency.</li>
<li>Prepare and submit reports on area performance, including service completion rates, customer feedback, and technician productivity.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience in a supervisory or management role, preferably within the service or amusement industry.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to solve problems effectively and handle complex work orders.</li>
<li>Knowledge of maintenance procedures and equipment for coin-operated amusement machines is a plus.</li>
<li>Valid driver's license, Clean MVR, and ability to travel between locations as needed</li>
<li>Will have 6-10 direct reports (Techs)</li>
<li>Will need technical abilities as they will work along side the technicians</li>
<li>Company car and gas card</li>
<li>COAM or casino experience a huge plus!</li>
</ul>

Service Supervisor

<h3>Job Description</h3>
Job Description
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&amp;B)
Reports To: Restaurant Manager, Assistant Manager, Supervisor
Supervises: N/A
Summary of Position
Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s).
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Describes all items in the menu including beverages and specials.</li>
<li>Greets guest, take drink order and check I.D(s) for alcoholic beverage orders.</li>
<li>Takes guest order accurately.</li>
<li>Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on.</li>
<li>Removes used, finished drinking ware.</li>
<li>Checks with customers to ensure satisfaction.</li>
<li>Prepares itemized guest ticket for final processing.</li>
<li>Completes shift opening and closing side work as assigned.</li>
<li>Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager.</li>
<li>Performs par checks on supplies and reports any replenishment of supplies necessary.</li>
<li>Maintains a clean work area.</li>
<li>Assists Greeter/Cashier by seating guests when necessary.</li>
<li>Assists with bringing food to buffet line when necessary.</li>
<li>Assists other departments when necessary.</li>
<li>Any other duties as assigned.</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

H6630 RED HAT GRILLE SERVER

<h3>Job Description</h3>
Job Description
Overview
Job Title: Table Games Dual Rate Dealer (Experienced) - GO FOR YOUR OWN 
Salary: $11.79/hour + tips
Status: Part Time
Shift: Varies
Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Banquet Manager to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. 
 
Responsibilities
<ul>
<li>Deals accurately and procedurally correct.</li>
<li>Practices and supports Monarch’s courtesy guidelines at all time while promoting outstanding guest relations.</li>
<li>Handles customer transaction for "buy-ins" and "pay-offs".</li>
<li>Verifies fills and credits of the game.</li>
<li>Notifies Casino Games Supervisor of any irregularities in customer play and/or transactions during shift.</li>
<li>Takes losing bets and pay winning bets in accordance to house rules and procedures.</li>
<li>Protects the security of the game and handles money and chips.</li>
<li>Oversee daily operations of the Table Games Department.</li>
<li>Trains, coaches, and counsels Team Members proactively.</li>
<li>Ensures cards are dealt accurately and procedurally correct.</li>
<li>Practices and supports Monarch’s courtesy guidelines at all time while promoting outstanding guest relations.</li>
<li>Manages the administration of fills/credits, players ratings, keeps track of markers, and rundowns.</li>
</ul>
 
Qualifications
<ul>
<li>Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.</li>
<li>Previous dealing experience (at least 1 year) or completion of dealing school required.</li>
<li>Skilled in establishing and maintaining effective working relationships with staff and other departments.</li>
<li>Must possess excellent guest service and communication skills with the ability to deal with guests.</li>
<li>Ability to speak and write English.</li>
<li>Ability to communicate information through spoken words and sentences that others will understand.</li>
<li>Ability to read and understand information and instructions presented in writing.</li>
<li>Strong general mathematical skills.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
<li>Must have the ability to stand for duration of shift.</li>
<li>Must be able to bend, stoop and continuously use hands.</li>
<li>Successfully pass a pre-employment criminal background check and drug screen.</li>
</ul>
Full Time Team Members (30+ hours) will enjoy the following benefits and perks:
<ul>
<li>Paid time off.</li>
<li>6 Observed Holidays and Holiday Pay.</li>
<li>Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match.</li>
</ul>
Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
<ul>
<li>1 Free Hot Meal per shift and Unlimited Beverages</li>
<li>Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week</li>
<li>80% Subsidized Bus Transportation Options </li>
<li>Free Covered Parking</li>
<li>Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)</li>
<li>Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions</li>
<li>Career Development and Advancement Programs</li>
<li>Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)</li>
<li>Team Member Hotel, Retail and Spa Discounts</li>
</ul>
Save your gas and mileage on your car! Check out these convenient casino bus routes at <a href="http://www.casinoshuttle.com" target="_blank">www.casinoshuttle.com</a>. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Table Games Dealer - GO FOR YOUR OWN!

<h3>Job Description</h3>
Job Description
Position Title: Bakery Lead Cook 
Reports To: Pastry Chef
Supervises: Bakers
Summary of Position
Bakes breads, cakes, pastries, etc. for outlets as well as checking in on a daily basis with the Pastry Chef. Performs other duties as required.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Bakes breads, cakes, pastries, etc. For all outlets;</li>
<li>Checks on a daily basis with the Pastry Chef;</li>
<li>Maintains a clean and sanitized work area;</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures;</li>
<li>Performs other duties as required;</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
 Follow directives from pastry Chef on a daily bases.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School diplomas or general education degree (GED); Four years job-related experience and/or training; Equivalent combination of education and experience may be substituted; Mescalero Apache Tribal preference; Bicultural experience preferred; Must pass a drug screening and criminal background check.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6300 BAKERY LEAD COOK

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Front Desk Manager, the incumbent is responsible for various duties including, but not limited the following:
Essential Duties and Responsibilities:
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li>
<li>Greets both arriving and departing guests in a positive, upbeat manner.</li>
<li>Opens the door for both arriving and departing guests.</li>
<li>Provides guests with general information such as directions, promotional information, valet information, etc.</li>
<li>Obtains transportation for guests when requested.</li>
<li>Promotes positive guest/employee relations.</li>
<li>Other assignments as directed. </li>
</ul>
 
Qualifications
High School Diploma or equivalent preferred with one year of bell/door experience, or an equivalent combination of education and experience.
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

BELL PERSON - FT

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
<ul>
<li>Adhere to all Guest service standards for the position. Always maintain a positive professional image.</li>
<li>Answer and direct all incoming calls to the sales office and greet all clients that enter the sales office. Maintain clean, hospitable office environment for team and clients</li>
<li>Perform word processing tasks, spreadsheets, filing, and coping duties for Team as assigned. This could include creating/printing tickets, menu cards, gift certificates, etc.</li>
<li>Assist welcoming groups and assisting with directing guests when needed for events.</li>
<li>Act as guest service liaison, handle guest opportunities and resolve situations to ensure smooth operations and excellent customer service throughout the conference center.</li>
<li>Assist with inspecting meeting rooms prior to the Guest’s arrival ensuring the details from the Banquet Event Order are executed correctly.</li>
<li>Act as on-property liaison for group &amp; event contacts to coordinate with all departments and ensure group requests are accommodated</li>
<li>Interact with guests to obtain feedback on quality and service standards</li>
<li>Join Event Managers as they initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property</li>
<li>Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailed</li>
<li>Assist Sr. Catering &amp; Conference Services Manager to prepare and distribute daily, weekly and monthly reports as required. Includes daily BEO distribution and Change Log. Maintain accurate BEO Book</li>
<li>Service and detail conference center groups and/or internal events as assigned by Sr. Catering &amp; Conference Services Manager</li>
<li>Document all details and activities accurately in Delphi.</li>
<li>Perform all administrative duties as required to successfully assist the department. Complete group resumes or group information sheets &amp; post-con reports for each group as required</li>
<li>Foster excellent interdepartmental communication and rapport throughout the property</li>
<li>Maintain knowledge of all promotions throughout the property to engage and retain business</li>
<li>Maintain communication and rapport with guests to ensure the utmost quality customer satisfaction</li>
<li>Adhere to all department and property policies and procedures, including, but not limited to, standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation&nbsp;&nbsp;</li>
<li>Help ensure accountability for all compliance issues, regulations, laws, and health requirements as related to food and beverage operations</li>
<li>Perform all related duties as assigned by designated managers or Director of Sales</li>
</ul>
Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Catering & Sales Coordinator

<h3>Job Description</h3>
Job Description
Position Title: Bakery Cook 
Reports To: Pastry Chef
Supervises: N/A
Summary of Position
Bakes breads, cakes, pastries, etc. For all outlets. Adheres to all regulatory, departmental and casino policies and procedures. Performs other duties as required.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Bakes bread, cakes, pastries, etc. For all outlets;</li>
<li>Checks on a daily basis with Pastry Chef;</li>
<li>Maintains a clean and sanitized work area;</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures;</li>
<li>Performs other duties as required;</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
 There are no supervisory responsibilities with the position.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED; Four years job-related experience and/or training; Equivalent combination of education and experience may be substituted.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6080 BAKERY COOK

<h3>Job Description</h3>
Job DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.Kalispel HospitalityIt is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Summary of FunctionsThe EPIC Sports Bar Supervisor is responsible for leading and coordinating front-of-house activities to ensure the delivery of outstanding guest experiences. This role provides operational support to the Venue Manager and Assistant Manager and ensures consistent, high-level service aligned with Northern Quest Resort &amp; Casino standards.Essential Duties and Responsibilities.• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.• Follows established work procedures and expedites the scope and the flow of work.• Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages. • Communicates with the Team Members through written and oral instructions.• Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service.• Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc.• Assigns duties for opening and closing, and examines work for completion, neatness, and organization.• Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents• Promote positive customer relations through prompt, courteous and efficient service.• Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s).• Perform or assist team members in performing their duties and teach customer service skills.• Document operational and physical deficiencies and pass on to the Venue Manager or the appropriate department for correction. • Consistently fills out daily shift report detailing the events of your shift.• Submit requisitions for supplies and prepares inventories as requested.• Ensure control/protection of company assets.• Available and willing to work any changes in hours deemed necessary for Business Levels.• Responsible for maintaining a consistent, regular good attendance record.• May be required to be a panelist for the Internal Review Hearings.• Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance with Northern Quest's mission statement.• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.Supervisory ResponsibilitiesDirectly supervise Front of House Team Members. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. Education• High School diploma or GED.Experience• Previous Food and Beverage supervisory experience necessary.• Bartending abilities with emphasis on craft beer, mixology and wine service required• Experience with computer-based POS system preferred.Skills• Proficient in the use of Microsoft programs and other computer software.• Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications, and percentages).• Knowledge of procurement procedures and inventory systems.• Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals.• Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions.• Ability to maintain effective working relationships with department heads and employees.• Knowledge of a 24-hour, 7 day a week operation.• Skill in solving practical problems and dealing with situations where only limited standardization exists.• Excellent organizational, communication and interpersonal skills.• Skill in identifying and resolving administrative problems under pressure conditions.• Work nights, weekends and holidays as required.Other Requirements• Available and willing to work nights, weekends and holidays as required.• Ability to obtain and maintain a Tribal Work Permit.• Valid driver’s license (Must be in possession while operating a Tribal Vehicle).• Washington State Food Handler Certification – must obtain within 14 days of hire date.• Mandatory Alcohol Server Training (MAST) certification – must obtain within 60 days from employment.• Hepatitis A vaccination prior to first shiftPhysical Demands• Requires the ability to lift and/or move objects weighing up to 65 pounds. • Constantly requires the ability to give and receive detailed information through verbal communication.• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.• Constantly requires working with fingers rather than the whole hand or arm.• Constantly requires repetitive movement of the wrists, hands and/or fingers.• Often requires walking or moving about to accomplish tasks.• Occasionally requires standing and/or sitting for sustained periods of time.• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.Work EnvironmentWhile performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.Travel RequirementsLocal travel is occasionally required.

EPIC Sports Bar Supervisor

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
Under the supervision of the Recreation Manager, the incumbent oversees and assists with the daily responsibilities of the Pool front-line personnel.
Essential Duties and Responsibilities:

<ul>
<li>Must adhere to Seminole Tribe’s Policies and Procedures.</li>
<li>Supervises the pool &amp; spa area to ensure facilities are maintained in accordance with established policies.</li>
<li>Assists with employee evaluations and administers established training programs.</li>
<li>Ensures quality customer service.</li>
<li>Communicates/coordinates with Engineering on pool &amp; spa maintenance issues.</li>
<li>Manages the inventory and stock of supplies for the department.</li>
<li>Handles unique guest requests using extensive knowledge of the Resort Casino as well as surrounding areas.</li>
<li>Performs work of subordinates as needed.</li>
<li>Promotes positive public/employee relations at all times.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Performs all other related and compatible duties as assigned.</li>
</ul>
 
Qualifications
Qualifications:

High school diploma or GED as well as one (1) year of pool &amp; spa experience or an equivalent combination of experience and/or education is required.
Additional Requirements:
<ul>
<li>Possess well- developed customer service techniques and interpersonal skills to effectively communicate with pool guests.</li>
<li>Ability to work flexible schedules, including nights, weekends and holidays is required.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.</li>
<li>Excellent communication (verbal and written) skills.</li>
<li>Outstanding interpersonal and guest service skills.</li>
<li>Ability to lead and mentor a team.</li>
<li>Ability to interact with a diverse team of individuals.</li>
<li>Superior organizational and time management skills.</li>
</ul>
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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