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<h3>Job Description</h3>
Job Description
Job Title: Technical Support Specialist Job Type: Full-Time Hours: 40 hours/week | Monday – Friday, 5:00 AM – 4:00 PM Pacific Time Pay Rate: $17/hr Overtime: Occasional opportunities for overtime available About the Role We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position. Key Responsibilities
<ul>
<li>Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner</li>
<li>Process orders, returns, exchanges, and warranty claims accurately using internal systems</li>
<li>Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary</li>
<li>Provide accurate information about products, services, and company policies</li>
<li>Maintain and update customer records in CRM or ERP systems</li>
<li>Track and follow up on open issues to ensure timely resolution and customer satisfaction</li>
<li>Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs</li>
<li>Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction</li>
</ul>
 Qualifications
<ul>
<li>High school diploma or equivalent required</li>
<li>1–3 years of experience in customer service or a similar client-facing role preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Basic computer proficiency and comfort with using internal systems</li>
<li>Ability to multitask and remain calm under pressure</li>
<li>Must be self-motivated, detail-oriented, and a team player</li>
</ul>
 Schedule &amp; Work Environment
<ul>
<li>Hours of Operation: Monday to Friday, 5:00 AM – 4:00 PM Pacific Time</li>
<li>Work Week: 40 hours, with occasional opportunities for overtime</li>
</ul>
 Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we’d love to hear from you!

Technical Support Specialist

<h3>Job Description</h3>
Job Description

Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234
Compensation: $65,000 - $70,000 annually Job Type: Full-time Pay Frequency: Annually
 Job Overview: We are seeking a highly motivated and experienced Technical Support Representative (Network &amp; VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our company's VoIP and network solutions.
 About Vivant: Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.
We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If you're highly organized, detail-oriented, and goal-driven—you'll fit right in at Vivant.

A Day in the Life as a Technical Support Representative (Network &amp; VoIP):
<ul>
<li>Diagnose and resolve SIP, RTP, and PBX-related voice issues</li>
<li>Manage customer and reseller tickets through our support system</li>
<li>Escalate complex faults to upstream carriers as needed</li>
<li>Deliver timely and accurate solutions to customers</li>
<li>Assist with moves, adds, and changes for customer systems</li>
<li>Document procedures for internal knowledge sharing</li>
<li>Support clients and partners during new VoIP solution deployments</li>
<li>Mentor and coach team members to improve service quality</li>
</ul>

Requirements:
<ul>
<li>At least 2 years of hands-on experience supporting VoIP (SIP and RTP)</li>
<li>Familiarity with protocol analyzers and interpreting results</li>
<li>Solid understanding of network basics and general telecom troubleshooting</li>
<li>Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)</li>
<li>Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)</li>
<li>Bonus if you have experience with:
<ul>
<li>Working in an ISP/MSP or managed VoIP environment</li>
<li>Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)</li>
<li>Completion of SIP School</li>
<li>IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)</li>
</ul>
</li>
</ul>

What We're Looking For:
<ul>
<li>A motivated self-starter with excellent written and spoken English</li>
<li>Customer-focused problem solver and team player</li>
<li>High attention to detail and integrity</li>
<li>Able to work independently and as part of a team</li>
<li>Someone who strives to be “so good they can’t be ignored”</li>
</ul>
 If you're an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you! Join Vivant and take your career to the next level!
 We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.

Alternate Job Titles &amp; Keywords: Alternate Titles:
<ul>
<li>VoIP Support Technician</li>
<li>Network Support Specialist</li>
<li>Telecom Support Engineer</li>
<li>Technical Support Analyst (VoIP)</li>
<li>VoIP and Network Specialist</li>
</ul>
Keywords: VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs

Technical Support Representative (Network & VoIP)

<h3>Job Description</h3>
Why Choose Us?
Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125+ countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation.
 
Be a part of the team that is a leader in the food service industry. Free ice cream every day might be enticing but Taylor company is much more than ice cream! Taylor Company encourages employees to be the best they can be. Our business offers our employees the tools to learn and advance in their careers. With on site training and succession plans, Taylor sets up employees for success.
Competitive salary with bonus opportunity, plus full benefits package including medical, dental, and vision insurance; Short Term and Long Term Disability, tuition reimbursement, parental leave, 401k match, and other optional benefit coverages.
 
Position Overview
The Technical Service Representative provides technical phone support to Taylor distributors, customers, and internal colleagues for all Taylor equipment, including freezers, grills, and RAM systems. This role requires strong communication skills, mechanical aptitude, and the ability to troubleshoot electrical and refrigeration systems while delivering a high level of customer service.
 
Key Responsibilities
<ul>
<li>Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance.</li>
<li>Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication.</li>
<li>Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues.</li>
<li>Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts.</li>
<li>Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions.</li>
<li>Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques </li>
<li>Apply knowledge of commonly used concepts, practices, and procedures within the field service environment.</li>
<li>Use Windows-based software applications and related computer systems to document and support service activities.</li>
<li>Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Requirements
 
Qualifications
Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems.
Basic working knowledge of electronics and standard diagnostic tools.
Strong interpersonal and communication skills, both verbal and written.
Ability to manage conflict professionally and maintain a customer-focused approach.
Familiarity with field service operations and service support processes.
Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment.

Technical Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
&nbsp;&nbsp;
Why Join Our Team?
We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us: &nbsp;
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve. &nbsp;
Join a team that values your well-being, invests in your future, and celebrates shared success.
Provides technical support to customers who call or email with questions about Maple Systems’ products.
Principal Duties and Responsibilities
<ul>
<li>Answer customer questions via email and phone about the operation of company products</li>
<li>Assist customers who are having issues getting company products to work in their applications.</li>
<li>Document technical issues with Maple Systems’ products and evaluate customer solutions.</li>
<li>Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.</li>
<li>Write technical “how-to” documents, create sample projects, and create instructional videos to explain our products’ features and functions.</li>
<li>Provide pre- and post-sales support to the sales team when customers need more technical information.</li>
<li>Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.</li>
<li>Create Support Tickets for customers in our ERP system for you and other team members to address.</li>
<li>Training customers on our products.</li>
<li>Evaluate new products and product training materials.</li>
<li>Perform other duties as assigned.</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Related experience at a help desk for a technical product a plus.</li>
<li>Exceptional problem-solving skills required.</li>
<li>Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs.</li>
<li>Organized professional with ability to prioritize and multitask.</li>
<li>Knowledge of Microsoft Word, Excel, and Outlook</li>
<li>Excellent written and verbal communication skills</li>
<li>Experience in customer service-related activities</li>
</ul>
Supervisory Responsibility: This position does not supervise others.
Education/Experience: Two to five years related experience and/or training in technical software/hardware products.
Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
&nbsp;Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
Math Ability: Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. No remote work at this time. Our company and facility is setup to ensure employee health &amp; safety.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods of time.
&nbsp;The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
Requirements:
 
 
Compensation details: 22-27 Hourly Wage
 
PI5d4cf8183746-25405-36611661

Technical Support Representative - Industrial Automation

<h3>Job Description</h3>
Job Description
3bFab LLC is the US/LATAM branch office of a global leader in 3D printing solutions, including industrial 3D printers and resins for the dental, jewelry, and manufacturing industries. Our brands include NovaFab, PowerResins, and 3bFab. We pride ourselves on delivering high-performance, user-friendly technology and providing exceptional customer support.
We are a dynamic and agile startup with a collaborative team culture, driven by innovation, growth, and impact. Join a company where your work will directly contribute to shaping the future of digital manufacturing.
<a href="http://www.novafab.com" target="_blank">www.novafab.com</a>
<a href="http://www.powerresins.com" target="_blank">www.powerresins.com</a>
<a href="http://www.3bfab.com" target="_blank">www.3bfab.com</a>
Our Work Environment Includes:
<ul>
<li>Modern and well-equipped office and workshop</li>
<li>Hands-on access to cutting-edge 3D printing technology</li>
<li>Growth opportunities and career development</li>
<li>Supportive and team-driven culture</li>
<li>Travel opportunities for trade shows and client visits</li>
</ul>
Job Description: We are looking for a highly motivated and technically capable Technical Support Representative to join our team. You will serve as a front-line support contact for our customers using 3D printers in the dental and jewelry industries. Your work will involve hands-on troubleshooting, hardware repair, sample printing, and customer training. This is an on-site role based in our Miami, FL office.
Key Responsibilities:
<ul>
<li>Operate, maintain, and troubleshoot our dental and jewelry 3D printers and resins</li>
<li>Diagnose and resolve technical issues (hardware and software)</li>
<li>Perform printer repairs, including motherboard replacements, calibrations, and hardware part installations</li>
<li>Make sample prints for customer demonstrations</li>
<li>Provide technical support via phone, email, and remote desktop tools</li>
<li>Use and troubleshoot CAD and slicing software (e.g., Chitubox, Rhino, Blender, DentaSoft)</li>
<li>Keep accurate records of customer issues and resolutions in our CRM system</li>
<li>Collaborate with the R&amp;D and Sales team on technical feedback and improvements</li>
<li>Assist with onboarding and training new customers</li>
<li>Use desktop and intraoral scanners for testing workflows</li>
<li>Visit client offices for technical support or installation as needed</li>
<li>Attend industry trade shows and provide on-site event support</li>
<li>Package and ship demo/sample kits when required</li>
</ul>
Qualifications:
<ul>
<li>Technical mindset with hands-on troubleshooting skills</li>
<li>Prior experience with 3D printing (especially resin-based systems) is preferred</li>
<li>Familiarity with slicing software, CAD/CAM programs, and digital design tools</li>
<li>Strong communication and customer service skills</li>
<li>Mechanically inclined and able to perform small hardware repairs</li>
<li>Organized and able to keep clear documentation and internal records</li>
<li>Reliable, accountable, and committed to delivering quality support</li>
<li>Ability to work independently and collaboratively in a fast-paced environment</li>
<li>Spanish and/or Portuguese fluency is a plus</li>
<li>Clean and professional work habits</li>
<li>Willingness to learn and grow with the company</li>
<li>Respectful, patient, and positive team player</li>
<li>Valid Driver's License (required)</li>
</ul>

54,397 technical support representative Jobs