<h3>Job Description</h3>
Job Description
We are seeking a dedicated and experienced&nbsp;Lead Help Desk Analyst&nbsp;to oversee and manage the delivery of technical support to end users. In this role, you will leverage your expertise in Microsoft technologies, Windows environments, and end-user support to ensure service excellence, adherence to SLAs, and proactive issue resolution. If you’re passionate about user support, technical problem-solving, and team leadership, this could be the ideal opportunity for you! 
Key Responsibilities End-User Support: Provide hands-on support and guidance to end users, troubleshooting and resolving technical issues related to Microsoft products, Windows operating systems, Intune, Microsoft Teams, and O365. Team Leadership: Function as the main point of contact for help desk operations, mentoring and supporting junior analysts to ensure timely and effective issue resolution. Service Management: Monitor and ensure adherence to&nbsp;SLAs (Service Level Agreements), prioritizing and escalating issues when needed to meet service expectations. Intune Device Management: Manage and support devices using Microsoft Intune, ensuring proper deployment, configuration, and security protocols are followed. Microsoft Teams and O365 Administration: Support collaboration platforms such as Microsoft Teams and O365 by managing licenses, troubleshooting connectivity issues, and assisting users in maximizing productivity. Documentation and Reporting: Create and maintain documentation for processes, troubleshooting guides, user manuals, and system configurations. Provide regular reports to leadership on help desk activities and trends. Systems Maintenance: Maintain and monitor Windows environments to ensure stability and performance, executing upgrades and patches as needed.
Qualifications and Skills Required: 3+ years of experience&nbsp;in an IT help desk or user support role, with at least 1 year in a leadership or senior analyst position. Strong expertise in&nbsp;Microsoft technologies, including&nbsp;Windows OS,&nbsp;Intune,&nbsp;Microsoft Teams, and&nbsp;O365&nbsp;administration. Familiarity with&nbsp;Service Level Agreements (SLAs)&nbsp;and demonstrated ability to meet or exceed service expectations. Proven troubleshooting and problem-solving skills in a dynamic work environment. Strong verbal and written communication skills, with the ability to guide end users and communicate technical concepts clearly. Valued Skills: Experience with IT ticketing systems, such as ServiceNow or Zendesk. Knowledge of Active Directory (AD) and Group Policy configurations. Certification in Microsoft technologies (e.g., MCSA, Microsoft Certified: Endpoint Administrator Associate) is a strong plus. Experience with hardware troubleshooting (desktops, laptops, mobile devices, printers, etc.).

Lead Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst III to join our team in Los Angeles, California. In this role, you will provide comprehensive IT support to ensure seamless technology operations across the firm. Your expertise will contribute to maintaining high standards of service, troubleshooting technical issues, and optimizing system functionality. Responsibilities: • Prepare and deploy desktop and laptop systems, including imaging, configuration, testing, and quality assurance. • Install, configure, and resolve issues related to hardware, software, operating systems, and networking components. • Deliver effective troubleshooting for wireless and wired network systems, communication tools, and telecom devices. • Collaborate with external vendors and service providers to address technical concerns, coordinate repairs, and request solutions. • Participate in system rollouts and updates, offering input on the design, configuration, and deployment of operating systems, hardware, and applications. • Maintain accurate records of equipment inventory, assignments, and retired devices. • Develop and update user-friendly documentation to assist staff with resolving common IT issues. • Provide after-hours and weekend support as part of a rotating on-call schedule.
• At least 3 years of experience in IT support or help desk roles.
• Proficiency with technologies such as Office 365 and Active Directory.
• Strong knowledge of computer hardware and desktop systems.
• Hands-on experience with deskside support and troubleshooting.
• Familiarity with iManage and other enterprise systems.
• Basic Security- Bit Locker, Crowdstrike
• Ability to work collaboratively with team members and external partners.
• Availability to participate in rotating on-call schedules for after-hours support.

Help Desk Analyst III

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst II to provide Tier 2 technical support at our site in Yountville, California. This contract position offers an exciting opportunity to work within a dynamic and guest-focused hospitality environment, addressing IT challenges and ensuring seamless technology operations. If you excel in troubleshooting, enjoy collaborating with teams, and thrive in a fast-paced setting, we encourage you to apply. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for a variety of devices, including PCs, printers, TVs, credit card readers, and mobile devices. • Diagnose and resolve hardware, software, and network issues to maintain uninterrupted operations. • Collaborate with onsite employees and escalate complex technical issues to senior IT leadership as needed. • Assist in improving guest-facing technologies and enhancing operational workflows. • Create and update documentation for IT systems, including troubleshooting guides and internal processes. • Manage the onboarding and offboarding of end-users, including training and application access setup. • Provide weekend and after-hours support to address critical business needs. • Ensure the proper functioning of Wi-Fi networks and audiovisual systems used within the hospitality environment. • Support IT security measures and protocols to safeguard company systems.• Minimum of 5 years of experience in IT infrastructure operations, including networks, servers, and storage devices. • Proficiency in troubleshooting Windows-based systems and mobile platforms. • Familiarity with networking protocols, firewalls, and wireless equipment. • Experience with device management systems and audiovisual technologies in hospitality settings. • Strong understanding of IT security practices and solutions. • Ability to prioritize tasks, manage deadlines, and work effectively under pressure. • Excellent communication skills to support team members and present IT concerns clearly. • Hands-on experience with tools such as Active Directory, Windows 10, service desk systems, and point-of-sale devices.

Help Desk Analyst II

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry. Responsibilities: • Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction. • Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools. • Offer comprehensive support for hardware, software, and network-related concerns. • Collaborate with IT teams to resolve escalated issues efficiently and effectively. • Maintain accurate documentation of service requests and resolutions within ticketing systems. • Educate and guide end-users on technology adoption and best practices. • Ensure IT support services align with organizational standards and industry best practices. • Utilize Active Directory to manage user accounts and permissions. • Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.• Significant experience in a Level 3 Help Desk or equivalent technical support role. • Advanced proficiency with Microsoft Office 365 and SharePoint applications. • Strong knowledge of Active Directory for user account management. • Familiarity with Windows 10 operating system and troubleshooting techniques. • Ability to handle service desk tickets effectively and maintain detailed records. • Exceptional customer service and communication skills, with a detail-oriented approach and relevant experience. • Proven ability to resolve technical issues under pressure in a fast-paced environment. • Availability to work on-site, five days a week in Richmond, Virginia.

<h3>Job Description</h3>
Job Description
We are looking for an experienced Help Desk Analyst II to join our team in Denver, Colorado. In this role, you will provide critical IT support to a fast-paced and collaborative team environment, ensuring smooth operations for approximately 1,900 associates. This is a long-term contract opportunity that requires a hands-on approach to troubleshooting, problem-solving, and customer service.
 
Responsibilities:
• Address and resolve incoming IT support tickets using Freshservice, ensuring timely and effective solutions.
• Facilitate "Express Lane" support sessions to assist employees with urgent technical issues.
• Diagnose and troubleshoot hardware and software problems across Windows and iOS platforms.
• Coordinate with vendors to handle hardware shipments and returns, such as empty box requests.
• Manage employee onboarding and offboarding processes, including PC refreshes and exit procedures.
• Install software and resolve issues related to error codes and compatibility.
• Provide support for ongoing hardware refresh initiatives to optimize system performance.
• Collaborate with a team of five to handle a daily workload of 80–120 tickets, maintaining a communicative and cooperative work environment.
• Occasionally travel for training and regional support as required, ensuring seamless IT operations across locations.
• At least 3 years of experience in Tier I or Tier II IT support roles. • Proficiency in troubleshooting Microsoft Windows 10 and basic hardware/software issues. • Strong familiarity with service desk ticketing systems, preferably Freshservice. • Excellent communication and interpersonal skills to interact effectively with associates and vendors. • Ability to work both independently and collaboratively in a team-oriented environment. • Experience managing IT processes related to employee onboarding and offboarding. • Demonstrated ability to handle multiple tasks and prioritize in a fast-paced setting. • Knowledge of hardware refresh processes and software installations.

<h3>Job Description</h3>
Job DescriptionWe are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position is ideal for an efficient and approachable individual who thrives on providing exceptional technical support to end users. The role combines hardware and software troubleshooting, with opportunities for growth within the organization. Responsibilities: • Provide technical support for both hardware and software issues, ensuring a balanced focus on resolving problems with Mac and Windows operating systems. • Utilize Smart Deploy to manage imaging processes and ensure systems are properly configured. • Support a user base of 400–600 end users by addressing service desk tickets promptly and efficiently. • Troubleshoot and resolve issues related to Active Directory and Microsoft Windows 10 environments. • Collaborate with the Help Desk team to maintain high standards of customer service and uphold the company’s commitment to excellence. • Independently adhere to established policies and procedures, ensuring consistency and reliability in support. • Assist with basic troubleshooting tasks and escalate complex issues when necessary. • Maintain thorough documentation of technical issues and resolutions to ensure knowledge sharing within the team. • Contribute to the growth and development of the Help Desk by identifying opportunities for process improvements.• Minimum of 5 years of experience in a Help Desk role, demonstrating advanced technical skills. • Proficiency in hardware and software troubleshooting, with a 50/50 focus on each. • Familiarity with imaging systems such as Smart Deploy. • Strong knowledge of Active Directory and Microsoft Windows 10. • Ability to support both Mac and Windows operating systems in a diverse environment. • Excellent interpersonal skills with a friendly and detail-oriented demeanor. • Capacity to work independently while adhering to company policies. • Experience handling service desk tickets and providing timely resolutions.

Senior Help Desk Analyst

<h3>Job Description</h3>
Job Description
Olivia Quinlan from Robert Half is hiring for a skilled Help Desk Analyst II to join our team in Brockport, New York. This role involves providing technical support to over 2,600 users across 200+ locations, ensuring smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will excel in delivering detailed and timely assistance to end users while maintaining the integrity of IT systems.
• At least 2 years of desktop support experience in a Microsoft network environment.
• Proficiency in Microsoft Windows and Office 365.
• Familiarity with Active Directory and Office 365 administration.
• Strong communication skills and a customer-focused approach to problem-solving.
• Reliable transportation to travel to remote sites for on-site support.
• Basic knowledge of network troubleshooting and hardware repair.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract position where you will play a critical role in providing technical support for a variety of systems and applications. The ideal candidate will have hands-on experience in supporting virtual desktops and hardware, with a strong commitment to ensuring seamless IT operations. Responsibilities: • Provide technical support for virtual desktops, including Citrix-based environments and related tools such as Citrix Director and Unidesk layer applications. • Troubleshoot and resolve issues with hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners. • Utilize Epicor ticketing system to manage and track IT service requests, with training provided if necessary. • Assist end-users with Microsoft Windows 10 operating systems and related desktop applications. • Maintain and sanitize workspaces and equipment in compliance with health and safety guidelines. • Support and troubleshoot court-specific applications, ensuring all systems function efficiently. • Collaborate with team members to address IT-related inquiries and escalate issues as needed. • Provide excellent customer service by maintaining clear communication and timely issue resolution. • Conduct temperature checks and follow health protocols when visiting court buildings, as required. • Monitor and respond to IT call center requests during operating hours, Monday through Friday.• Minimum of 3 years of experience in a technical support or help desk role. • Proficiency in supporting Microsoft Windows 10 operating systems. • Familiarity with virtual desktop environments, particularly Citrix-based systems. • Experience with hardware troubleshooting, including Wyse thin clients, HP printers, and Fujitsu scanners. • Strong understanding of IT ticketing systems, with Epicor experience being a plus. • Ability to quickly learn and support specialized applications used within the organization. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills for effective end-user support.

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst II to join our team in Orem, Utah. In this Contract-to-permanent position, you will handle advanced technical support tasks, ensuring efficient resolution of escalated issues and maintaining the overall functionality of IT systems. This role offers an excellent opportunity to contribute to a dynamic IT environment while developing your expertise in system troubleshooting and user support. Responsibilities: • Provide advanced technical assistance for hardware, software, and network-related issues escalated from Level 1 support. • Manage and prioritize support tickets using a help desk system, ensuring timely updates and resolutions. • Collaborate with Level 3 support teams or external vendors to address unresolved technical challenges. • Perform routine system maintenance, including updates, patches, and configurations to optimize performance. • Develop and maintain technical documentation, user guides, and FAQs to support knowledge sharing and self-service. • Mentor Level 1 support staff by offering guidance on troubleshooting techniques and best practices. • Ensure compliance with IT security policies during all support and maintenance activities. • Utilize remote support tools to assist end-users effectively, minimizing downtime. • Contribute to the continuous improvement of help desk processes and workflows. • Monitor system performance and proactively identify potential issues to prevent disruptions.• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience. • At least 2-4 years of experience in a help desk or technical support role, with a minimum of 1 year in Level 2 support. • Proficiency in Windows 10 and macOS operating systems. • Hands-on experience with Active Directory and Microsoft 365. • Solid understanding of networking concepts such as IP configurations and DNS. • Skilled in using ticketing systems like ServiceNow or Zendesk. • Ability to troubleshoot and resolve basic to complex IT issues efficiently. • Strong communication skills to interact effectively with users and team members.

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst III to join our team in Portage, Michigan, on a Contract-to-Permanent basis. This role involves providing advanced technical support to end users, resolving complex hardware and software issues, and ensuring seamless network and server operations. The ideal candidate will have a strong background in IT systems, excellent customer service skills, and expertise in troubleshooting and project coordination. Responsibilities: • Provide Level 3 technical support to address advanced hardware, software, and network issues. • Respond to and resolve service desk tickets in a timely and efficient manner. • Perform troubleshooting and maintenance for Windows-based systems, including server and virtualization environments. • Assist in the management and coordination of IT infrastructure projects to ensure smooth implementation. • Monitor and maintain Active Directory and Windows Server environments. • Collaborate with customers to understand their needs and deliver excellent service. • Conduct triage processes to identify and prioritize technical support needs. • Implement cybersecurity best practices to safeguard IT systems. • Evaluate and upgrade hardware and software to enhance system performance. • Support automation and AI-related initiatives within the organization.• Proven experience in customer service within a technical support environment. • Strong knowledge of Windows 10, Windows Server, and related IT systems. • Familiarity with Active Directory and virtualization technologies. • Ability to troubleshoot networking issues and perform basic network diagnostics. • CompTIA Network+ certification or equivalent experience is preferred. • Previous exposure to project management or coordination is highly desirable. • Experience with cybersecurity principles and practices is a plus. • Strong analytical and problem-solving skills with attention to detail.

1,488 Help Desk Analyst Jobs