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job_organization_name

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<h3>Job Description</h3>
Category : Customer Service/Support 
&nbsp;

&nbsp;
About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You
&nbsp;
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;&nbsp;
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
&nbsp;
At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
&nbsp;
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
&nbsp;
Qualifications:
&nbsp;
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
&nbsp;
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented:&nbsp;Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Work from Home Requirements:
<ul>
<li>Internet Requirements:
<ul>
<li>Minimum subscribed download rate equal or exceeds 25.0 Mbps</li>
<li>Minimum subscribed upload rate equal or exceeds 10.0 Mbps</li>
<li>ISP must have no packet loss and ping under 30ms</li>
<li>Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN&nbsp;</li>
<li>Proof of internet details required</li>
</ul>
</li>
<li>Clean and quiet workspace</li>
</ul>
&nbsp;
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
EOE/Disability/Vets

Remote -Technology Technical Support Representative

<h3>Job Description</h3>
Job Description
Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a friendly and dedicated Technical Support Representatives to assist customers in technical installations and operations of our high-quality and innovative products. 
We're number one in automotive aftermarket performance, and it's our people that make it all happen. Come join us for all the fun, hard work and triumph! 
Main responsibilities 
<ul>
<li>Respond to all customer contact or inquiries (including phone calls, voice-mail, e-mail, text, etc.) with professional courtesy on the same day as received. Provide telephone support to resolve installation and product performance issues.</li>
<li>Determine whether a customer inquiry should be handled by the technical support group, customer service group per company guidelines, or if assistance is needed from engineering, installation or sales team. Refer calls accordingly. Keep customers updated of status of the issue.</li>
<li>Follow up and track the progress of each call until it is resolved, even if the issue has been referred to another team member or department.</li>
<li>Ensure that all required and pertinent information to investigate the issue is acquired from the customer during the initial contact.</li>
<li>Thoroughly investigate each claim per established procedure to determine its validity is correct. Enlist assistance and expertise from other team members and/or departments as needed.</li>
<li>Record all information regarding the customer and the issue in our CRM. This includes discussions with customer, attempted contacts of customer, all internal discussions regarding the issue, and final resolution.</li>
<li>Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, correct address and appropriate freight amount.</li>
</ul>
Requirements
<ul>
<li>Minimum of one year's experience in an in-house automotive technical support service environment, including phone support. Or a combination of 1+ year's experience in an in-house service environment + mechanical and technical knowledge of gasoline and/or diesel engines including knowledge of automotive electrical circuitry.</li>
<li>Solid work ethic. Ability to maintain concentration while on the phone for 6-8 hours per day.</li>
<li>Possess outstanding diagnostic and problem-solving skills. Experience working with vehicle diagnostic trouble codes and how to diagnose them to correct an issue.</li>
<li>Ability to handle and prioritize multiple calls and tasks simultaneously.</li>
<li>Ability to work in a team-oriented environment and adapt to new ideas/practices quickly.</li>
</ul>
Visa sponsorship is not available for this position.
Hourly pay$23—$26 USD
Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities.
Benefits
<ul>
<li>Medical, dental and vision insurance</li>
<li>Company-paid basic life, AD&amp;D and long-term disability insurance</li>
<li>Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families</li>
<li>401(k) and 401(k) matching</li>
<li>Vacation, Paid Time Off and Sick Leave</li>
</ul>
Perks
<ul>
<li>A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members</li>
<li>Open door policy, promote from within</li>
<li>Veteran-friendly</li>
<li>Employee Service and Recognition Program</li>
<li>Food Truck Fridays</li>
<li>Employee Referral Program</li>
<li>Education Assistance Program</li>
<li>Friends &amp; Family discount on our top-line power-enhancing products</li>
<li>Employee discount programs that help you save on family entertainment and thousands of items</li>
<li>And much more!</li>
</ul>
Company Description
Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks' expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival.
To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power.
 Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Address: 546 Duggan Avenue, Azusa, CA 91702

Technical Support Representative (Automotive)

<h3>Job Description</h3>
Job Description
Job Description
<ul>
<li>The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.</li>
<li>Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser &amp; phone application).</li>
<li>This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.</li>
</ul>
Main Position Details:
Start: 11/03
Pay: $19.00/Hr
Schedule: Monday - Friday 8:00am-6:00pm
Additional Skills &amp; Qualifications
<ul>
<li>High school diploma / GED required</li>
<li>2+ years of customer service experience</li>
<li>2+ years of trouble shooting or technical experience</li>
<li>Health insurance experience strongly preferred</li>
<li>Experience walking someone through an insurance benefits portal and how to navigate preferred</li>
</ul>
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Member Technical Support Representative

<h3>Job Description</h3>
Job Description
Job Description
<ul>
<li>The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.</li>
<li>Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser &amp; phone application).</li>
<li>This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.</li>
</ul>
Main Position Details:
Start: 11/03
Pay: $19.00/Hr
Schedule: Monday - Friday 8:00am-6:00pm
Additional Skills &amp; Qualifications
<ul>
<li>High school diploma / GED required</li>
<li>2+ years of customer service experience</li>
<li>2+ years of trouble shooting or technical background</li>
<li>Health insurance experience strongly preferred</li>
<li>Experience walking someone through an insurance benefits portal and how to navigate preferred</li>
</ul>
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Customer Support Representative - Home Office (HQ) or Hybrid (HQ and Remote work)
Up to $3,000 incentive for joining our company!
Responsibilities:
<ul>
<li>Communicate effectively and empathetically with our agents and clients</li>
<li>Analyze callers’ questions and provide knowledge based resolutions</li>
<li>Ability to work in an above average paced environment</li>
<li>Record keeping skills and attention to detail are a must</li>
</ul>
 We are looking for:
<ul>
<li>Positive, can-do attitude</li>
<li>Excellent communication skills</li>
<li>Strong troubleshooting skills</li>
<li>Job ownership</li>
</ul>
 Benefits:
<ul>
<li>Up to $3,000 incentive for joining our company!</li>
<li>Company paid continuing education</li>
<li>Low-cost medical/dental</li>
<li>Company paid Life Insurance, Long and Short-term disability insurance</li>
<li>401K with generous company match plus profit sharing</li>
<li>2 weeks paid vacation, 1 week sick, plus 3 personal days</li>
</ul>
&nbsp;
Why we are different: “Good people doing good work” has always been the key to our company’s success. As a privately held, family-owned company in business for over 58 years, we treat our associates as members of our family. Good, old-fashioned hard work, going above and beyond, and standing out above your peers take precedence over seniority. If you are ready to make a difference, apply today!
Company DescriptionAbout Londen Insurance Group Lincoln Heritage Life Insurance, serves some 1,000,000 policies and is the national leader in the Final Expense Market and we are looking for dedicated, hard-working, customer focused individuals to join our growing team. If you have a passion for helping people, enjoy fast paced environments, and are ready to start building a career with a stable, growing company-one that recognizes and rewards hard work and dedication, we want to talk to you! 
<h3>Company Description</h3>
About Londen Insurance Group\r\n\r\nLincoln Heritage Life Insurance, serves some 1,000,000 policies and is the national leader in the Final Expense Market and we are looking for dedicated, hard-working, customer focused individuals to join our growing team. If you have a passion for helping people, enjoy fast paced environments, and are ready to start building a career with a stable, growing company-one that recognizes and rewards hard work and dedication, we want to talk to you!

Technical Customer Support Representative

<h3>Job Description</h3>
Job Description
Job Description
<ul>
<li>The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.</li>
<li>Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser &amp; phone application).</li>
<li>This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.</li>
</ul>
Main Position Details:
Start: 11/03
Pay: $19.00/Hr
Schedule: Monday - Friday 8:00am-8:00pm
Additional Skills &amp; Qualifications
<ul>
<li>High school diploma / GED required</li>
<li>2+ years of customer service experience</li>
<li>2+ years of trouble shooting or technical background</li>
<li>Health insurance experience strongly preferred</li>
<li>Experience walking someone through an insurance benefits portal and how to navigate preferred</li>
</ul>
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.

Job Summary:

We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>

Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Technical Support Representative - 1178898

<h3>Job Description</h3>
Job DescriptionA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an in-office position located in Jacksonville, FL. Local candidates only. Multiple shifts available- 1st shift, 2nd shift, 3rd shift, Overnights.&nbsp; Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office.&nbsp; Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.&nbsp; Essential Duties and Responsibilities:
<ul>
<li>Exceed customer expectations at every opportunity.</li>
<li>Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails).&nbsp;</li>
<li>Manage customer communications received via multiple sources – phone, email, text, &amp; social sites from potential or existing customers and respond to any questions or concerns.</li>
<li>Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered. &nbsp;</li>
<li>Complete change of service requests and make updates to accounts per customer requests.&nbsp;</li>
<li>Respond to inquiries on order status, billing questions, service availability, new product offerings, etc.</li>
<li>Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help.</li>
<li>Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.</li>
<li>Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken &amp; details of how issue was resolved.&nbsp;</li>
<li>Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete.</li>
<li>Respond to escalated calls from customers and service techs during installation or service calls.</li>
<li>Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction.</li>
<li>Ensure that service-impacting events are worked timely to minimize service outages.</li>
<li>Provide customers with updates on the progress of the work orders and/or trouble tickets.</li>
<li>Follow-up with potential customers to convert leads to orders or to finalize orders.</li>
<li>Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems.&nbsp;</li>
<li>Use communication channels to inform the team of important issues and information which will help improve team performance.</li>
<li>Effectively communicate IQ Fiber’s product and service offering.</li>
<li>Navigate through multiple systems.</li>
<li>Perform other duties as assigned.</li>
</ul>
 Qualifications and Skills:
<ul>
<li>A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results.</li>
<li>2 years of customer service experience, 1 year in a contact center setting.</li>
<li>6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred.</li>
<li>Previous telecommunications experience a plus.</li>
<li>Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.</li>
<li>Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results.</li>
<li>Willing to learn, adapt and evolve with the team and company and develop new skills quickly.</li>
<li>Ability to learn and grasp new concepts and work through problems in a logical manner.</li>
<li>Positive attitude with a passion for helping customers and the ability to connect with people.</li>
<li>Commitment to owning customer issues from start to finish.</li>
<li>Excellent customer service skills, including positive phone demeanor.</li>
<li>Strong follow-up skills, accuracy, and attention to detail.</li>
<li>Strong technical aptitude with excellent end-user interaction skills</li>
<li>Capable of answering technical questions from technical and non-technical users.</li>
<li>Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems.</li>
<li>Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus.</li>
<li>Strong computer skills and the ability to navigate through multiple screens.</li>
<li>Exceptional knowledge of Microsoft Office applications.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Must be able to pass criminal background check.</li>
<li>Flexibility to work mandatory overtime to meet business needs.</li>
<li>High integrity and a strong work ethic are a must.</li>
<li>Attention to detail and ability to think creatively and strategically is a must.</li>
<li>Excellent organization and time management skills.</li>
<li>Ability to interact and communicate effectively with other team members.</li>
<li>High school diploma or equivalent (higher education preferred) </li>
</ul>
 Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. &nbsp;
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