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<h3>Job Description</h3>
Job Description
 
BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties
· Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
· Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
· Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
· Offer current promotional items to all customers. 
· Offer credit card application and information to all customers.
Visual Communications 
· Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
· Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
· Ensure that all prices are displayed correctly for each product.
· Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
· Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Food and Beverage Handling 
· Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. 
· Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Cash Handling
· Accurately conduct all cash, debit, credit transactions on cash register (POS). 
· Preform simple math calculations. 
· Make sure all money is dropped in the safe according to company policy and procedures.
Maintenance/Cleanliness Duties
· Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
· Removes and disposes of trash and debris outside/inside. 
· Sweep and Mop floors.
· Clean station restrooms.
Miscellaneous
· Follows Shift Duties schedule for correlating shift.
· Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
· Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
· Performs all other duties assigned. 
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. 
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan &amp; Sons. While you are on the job, Hassan &amp; Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan &amp; Sons, Inc. Appearance &amp; Image Guide for additional information. 
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. 
WORKING ENVIRONMENT:
Gas station with food mart.

Customer Service Representative

<h3>Job Description</h3>
Job Description
???? Now Hiring: Outbound Customer Service Telemarketer (Office-Based) – Sun Valley, CA ???? ???? Department: Sales | Marketing | Cold Calling | Customer Engagement ???? Location: On-site | Sun Valley, CA ???? Schedule: Full-Time | 8-Hour Shifts | Wednesday–Sunday | 9:00 AM–6:00 PM ???? Pay: $20.00–$22.00/hr + Performance Bonuses | Paid Semi-Monthly
???? About the Role:
Are you a confident communicator who enjoys making connections and driving results? We’re looking for a high-energy Outbound Telemarketer to join our in-office sales and customer service team in Sun Valley, CA. Your main mission? Make outbound calls, engage with potential customers, and spark interest in our services.
This role is perfect for someone who thrives on hitting targets, loves talking to people, and wants to grow with a supportive and driven team.
???? What You’ll Do:
<ul>
<li>Make high-volume outbound calls to potential clients—no fear of cold calling!</li>
<li>Introduce and promote our services with enthusiasm and clarity.</li>
<li>Build quick rapport with prospects and convert interest into leads.</li>
<li>Overcome objections confidently and keep the conversation moving.</li>
<li>Accurately log calls, feedback, and leads in our CRM system.</li>
<li>Collaborate with the sales team to improve scripts and outreach strategies.</li>
<li>Consistently meet or exceed daily and weekly call goals.</li>
</ul>
???? What You Bring:
<ul>
<li>1+ year of outbound calling, telemarketing, or inside sales experience preferred.</li>
<li>Bilingual in English &amp; Spanish is a strong plus.</li>
<li>Strong phone presence and clear communication skills.</li>
<li>Positive, persistent, and motivated by performance targets.</li>
<li>Comfortable in a fast-paced, talk-heavy environment.</li>
<li>Familiarity with CRM or call-tracking software is helpful.</li>
</ul>
???? Work Environment:
<ul>
<li>Office-based in Sun Valley—this is not a remote position.</li>
<li>Friendly, professional, and team-driven atmosphere.</li>
<li>Ongoing coaching and support to help you succeed.</li>
<li>Opportunity to grow into other roles within the company.</li>
</ul>
???? Compensation &amp; Perks:
<ul>
<li>Hourly Pay: $20.00–$22.00 DOE</li>
<li>Performance Bonuses available based on lead generation and conversion.</li>
<li>Benefits Package:
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Life Insurance</li>
<li>401(k) Plan</li>
<li>PTO &amp; Sick Time (Accrual-Based)</li>
</ul>
</li>
</ul>
???? Requirements:
<ul>
<li>Must be able to commute to or relocate to Sun Valley, CA 91352.</li>
<li>Authorized to work in the United States.</li>
<li>Reliable attendance and punctuality are non-negotiable.</li>
</ul>
???? Ready to Launch Your Career?
If you’re looking to join a results-driven team and grow within a company that values effort and energy, apply now and let your voice be heard!

<h3>Job Description</h3>
Job Description
About Us:
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position: As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find!
Accountability
<ul>
<li>Welcoming travelers to the airport/city with a smile and friendly greeting.</li>
<li>Answering traveler questions about the ground transportation network.</li>
<li>Directing travelers to the staging zone for their chosen mode of ground transportation.</li>
<li>Using handheld electronic devices to verbally communicate, log, and research ground transportation information.</li>
<li>Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations.</li>
</ul>
Communication
<ul>
<li>Greet guests warmly and professionally, establishing a positive first impression.</li>
<li>Provide clear directions and information on all ground transportation options. </li>
<li>Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.</li>
</ul>
Family
<ul>
<li>Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.</li>
</ul>
Exceptional Service
<ul>
<li>Greet customers with a friendly and helpful attitude, assisting them with ground transportation options. </li>
<li>Keep surrounding area clean and free of debris, including trash cans.</li>
<li>Offer exceptional service by going the extra mile to assist customers with their needs.</li>
<li>Offer assistance with parking and pick up directions as needed.</li>
</ul>
Profitability
<ul>
<li>Maximize profitability by providing exceptional customer service.</li>
<li>Perform cleaning and clearing debris from areas and walkways.</li>
<li>Report any equipment malfunctions or maintenance needs for timely repairs.</li>
</ul>
About YOU:
The ideal candidate has a passion for logistics and people. Other attributes include:
<ul>
<li>High school diploma or equivalent.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in various weather conditions.</li>
</ul>
What We Can Offer You for All Your Hard Work:
<ul>
<li>Vacation/Sick for full-time and part-time employees</li>
<li>Holiday for full-time and part-time employees</li>
<li>Discount programs</li>
</ul>
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: <a href="mailto:Memberservices@aceparking.com" target="_blank">Memberservices@aceparking.com</a> describing the accommodation.

CUSTOMER SERVICE REPRESENTATIVE I

<h3>Job Description</h3>
Job Description
Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? 
Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. 
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.
Responsibilities and Duties of the Customer Service Representative:
<ol>
<li>Greet customers in a friendly, professional manner</li>
<li>Provide concierge services to pilots and customers including making reservations as required</li>
<li>Invoicing for services rendered to customers and pilots</li>
<li>Record customer preferences in Million Air internal system</li>
<li>Proactive preparation for all incoming aircraft</li>
<li>Provides timely feedback to the company regarding service failures or customer concerns</li>
<li>Partner with line service team to meet and exceed customer's service expectations</li>
<li>Keep hospitality bar stocked with snacks and beverages</li>
<li>Maintain neat work area at all times to include front desk, lobby, and all FBO amenities</li>
</ol>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
<ol>
<li>Customer focus- naturally outgoing/extroverted</li>
<li>Communicate with customers and employees in person, on phone, and through radio communications</li>
<li>Strong computer skills including Microsoft office products and point of sale programs</li>
<li>Basic mathematical knowledge</li>
<li>Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)</li>
<li>Bi-lingual preferred</li>
</ol>
Reporting Relationship
This position reports to the Customer Service Manager.
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
<ol>
<li>Must be able to lift 25 pounds</li>
<li>Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers</li>
<li>Possible exposure to hazardous noise levels, chemicals, fumes, and machinery</li>
</ol>
Position Type and Expected Hours of Work
This is a non-exempt position
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel
No travel is expected for this position.
 
Social Media
Disclosure of social media is a requirement. Please attach social medial link on your resume and/ or application.
 
Education, Experience, and Eligibility Qualifications
<ol>
<li>Customer service experience preferably in the service industry</li>
<li>High School Diploma or equivalent</li>
<li>Entry level position</li>
<li>Ability to work evenings weekends, and holidays</li>
<li>Acceptable driving record</li>
<li>Zero tolerance drug free employer includes pre-employment and random screening</li>
</ol>
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative
Location: Addison, TX (75001) 100% onsite
Industry: Customer Service / Call Center
Pay: $17 - $17.50 / hour
 
About Our Client:
Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team. This is a great opportunity to gain experience in a structured and fast-paced environment.
 
Job Description:
The Customer Service Representative will be responsible for managing incoming calls, handling general inquiries, and providing high-quality support to internal and external customers.
 
Key Responsibilities:
<ul>
<li>Answer and respond to customer inquiries via phone and email</li>
<li>Provide accurate information and resolve customer issues in a timely manner</li>
<li>Document all customer interactions clearly and professionally</li>
<li>Collaborate with team members to ensure a seamless customer experience</li>
<li>Perform general administrative and support tasks as needed</li>
</ul>
Qualifications:
<ul>
<li>2+ years of customer service experience required</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to work independently and in a team setting</li>
<li>Reliable and detail-oriented</li>
<li>Proficient in basic computer skills</li>
</ul>
Additional Details:
<ul>
<li>Schedule: Monday–Friday, standard business hours</li>
<li>Employment Type: Open-ended contract</li>
<li>Work Environment: 100% onsite in Downtown Dallas</li>
</ul>
Perks:
<ul>
<li>Convenient Downtown location</li>
<li>Opportunity to build experience in a stable, professional setting</li>
<li>Supportive team environment</li>
<li>Benefits: Medical, Dental, Vision, 401K</li>
</ul>
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

<h3>Job Description</h3>
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Waukesha, WI, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. &nbsp; This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Waukesha,WI! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
<ul>
<li>Handle patient scheduling, appointments, multi-phone line</li>
<li>Gather new patient data; keep track of all patient referrals</li>
<li>Disseminate information to patients; act as a go-between for patients and physicians &nbsp;</li>
<li>Send and keep a log of all reports sent to doctors</li>
<li>Collect all payments; insurance verification</li>
<li>Collect/open mail; distribute mail to proper areas/people</li>
<li>Send benefits paperwork to billing companies</li>
<li>Handle all scheduling and ensuing communication</li>
<li>Answer phones, act as a patient liaison, answer any questions from potential or current patients</li>
<li>Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations</li>
<li>Collect new patient intake information; track all clinic referrals</li>
<li>Fax reports to physicians; keep a log of incoming reports</li>
<li>Verify Insurance and track insurance-covered visits; take copayments</li>
<li>Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company</li>
<li>Communicate with the office manager and clinicians about scheduling/patient arrival</li>
</ul>
Required Skills
<ul>
<li>High school diploma or equivalent</li>
<li>Valid driver's license and reliable transportation</li>
<li>Great communicator and multitasker, detail-oriented</li>
<li>Positive attitude, good work ethic, integrity and empathetic toward people that are in pain&nbsp;</li>
<li>H.S. graduate or GED certificate</li>
<li>Up-to-date DL and a dependable vehicle</li>
<li>Excellent at handling details, communicating and multitasking</li>
<li>Great demeanor, strong integrity and compassion</li>
</ul>

<h3>Job Description</h3>
Job Description
Value Added Distributors is looking for a driven, hardworking, and enthusiastic individual to join their team of experts in custom hose building at their Chambersburg, PA location. This is an excellent opportunity for an individual looking to develop their management skills as a Customer Service Associate helping to open a new location for our company.
This position is full-time and reports to the Regional Manager and is responsible for planning, organizing and directing multiple functional areas. This position is responsible for ensuring the delivery of products to internal and external customers. The Customer Service Representative will determine the various unit structures and allocate essential resources, along with participating in strategic planning for their respective region.
Essential Job Duties and Responsibilities:
<ul>
<li>Work with Sales Manager to design and implement a marketing strategy containing measurable goals.</li>
<li>Monitor customer accounts and review margins.</li>
<li>Monitor customer preferences to determine the focus of sales efforts.</li>
<li>Assembling orders and preparing goods for shipment, recording shipment data.</li>
<li>Data entry and database management.</li>
<li>Process customer Purchase Orders.</li>
<li>Create a culture of sense of urgency and disciplined adherence to support customer quality and delivery expectations while achieving profitability targets.</li>
<li>Manage the performance of branch operations.</li>
<li>Build effective working relationships with customers, direct reports, peers, managers, vendors, etc.</li>
<li>Embrace the Continuous Improvement activities and promotes employee empowerment, while working to achieve company goals and objectives.</li>
<li>Responsible either directly or indirectly for the procuring of materials, supplies or any other items necessary for the daily operation.</li>
<li>Ability to operate a new and developing branch and market.</li>
<li>Ability to achieve and exceed sales goals.</li>
</ul>
Qualifications:
<ul>
<li>Valid Driver's License and clean driving record.</li>
<li>Manufacturing knowledge (Fluid Power/Industrial Sales) is a plus.</li>
<li>Previous experience in the Value Added Sales model preferred.</li>
<li>Application and troubleshooting experience with fluid power and systems preferred.</li>
<li>Current sales affiliation in the market is a plus.</li>
</ul>
Keywords for Job Seekers
Customer Service jobs, Marketing, Customer Accounts, Assembling, Data Entry, Purchase Orders, Customers, Customer Service Representative, Fluid Power, Industrial Sales, Sales, Order Clerks, Administrative, Continuous improvement customer service jobs, Chambersburg, PA, Application and Troubleshooting, Manufacturing, procuring of materials, and database management
 
Value Added Distributors offers competitive pay, dental, health and vision insurance, paid vacation and holidays, plus a 401k plan with employer matching.
An Equal Opportunity Employer
 
As part of the hiring process, Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include, but is not limited to, verification of employment history, education, criminal history, and other relevant information. For positions that require driving as part of the job responsibilities, a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the company's driving standards. A valid driver's license and a clean driving record are required for such roles. By submitting your application, you acknowledge and consent to these background check procedures as part of Value Added Distributors' hiring process, in accordance with applicable laws and regulations.
Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal, state, and local laws, including the Fair Credit Reporting Act (FCRA).

<h3>Job Description</h3>
Job Description
Job Title:Gate Attendant
Customer Service
Location:Englewood, Co 
Pay:$20/Hr 
 
Company Overview: 
A1 Organics is Colorado’s leader in organic recycling solutions, dedicated to diverting organic materials from landfills and creating high-quality compost and soil amendment products. We value sustainability, safety, integrity, and excellent customer service. 
 
Position Summary: 
The Gate Attendant – Customer Service role is the first point of contact for customers, vendors, and drivers entering the facility. This position is responsible for greeting and directing incoming traffic, verifying load contents, entering data into scale systems, collecting payments (if required), and providing excellent customer service while ensuring compliance with company and regulatory standards. 
 
Key Responsibilities: 
<ul>
<li>Greet all incoming customers, truck drivers, and vendors in a professional and friendly manner. </li>
<li>Inspect incoming loads to ensure they meet acceptable materials guidelines (e.g., no contamination, correct organics, etc.). </li>
<li>Operate scale systems (if applicable) and record accurate load data. </li>
<li>Maintain detailed records of load entries, payments, and customer activity. </li>
<li>Communicate with the operations team to direct traffic and ensure safe unloading.</li>
<li> Educate customers on acceptable materials and proper disposal/recycling procedures. </li>
<li>Collect payments, issue receipts, and balance daily transactions (if required). </li>
<li>Enforce site safety rules and company policies.</li>
<li>Keep gatehouse area clean, organized, and stocked with necessary supplies. </li>
<li>Report any customer issues, safety concerns, or equipment malfunctions to the supervisor promptly. </li>
<li>Assist with basic administrative tasks as needed. </li>
</ul>
 
Qualifications: 
<ul>
<li>High school diploma or equivalent (GED). </li>
<li>Previous customer service, gate attendant, or scale house experience preferred. </li>
<li>Strong communication skills and a friendly, professional demeanor. </li>
<li>Basic computer proficiency and ability to learn weighing/data entry systems. </li>
<li>Ability to work outdoors in various weather conditions. </li>
<li>Reliable transportation and punctuality. </li>
<li>Must be able to sit, stand, and walk for extended periods and lift up to 30 lbs occasionally. </li>
<li>Bilingual (English/Spanish) is a plus but not required. </li>
</ul>
 
Work Schedule: 
Full-time Monday–Saturday availability may be required Overtime may be available 
 
Work Environment: 
This job is performed at the facility gatehouse and outdoors. Exposure to dust, organic materials, and weather conditions is expected.

<h3>Job Description</h3>
Job Description
The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor.&nbsp; Responsibilities&nbsp;
<ul>
<li>Greet clients warmly over the phone, provide expert guidance and build lasting relationships.</li>
<li>Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.</li>
<li>Educate clients on our services, assist with client onboarding, and mark a real impact on client success.</li>
<li>Communicate with different departments to answer client inquiries.&nbsp;</li>
<li>Maintain accurate records of client interactions in the company database.</li>
</ul>
Qualifications
<ul>
<li>Customer service pro with strong communication skills.</li>
<li>Problem-solver who thrives in a fast-paced environment.</li>
<li>Detail-oriented with the ability to multi-task.</li>
<li>Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)</li>
<li>Call center experience is a bonus but not required.</li>
<li>Bilingual candidates&nbsp;in Spanish &amp; English (written and verbal) preferred.</li>
</ul>
We Bring:
<ul>
<li>$20 Hourly</li>
<li>Performance Incentives</li>
<li>PTO</li>
<li>Health, Dental, and Life Benefits</li>
<li>401K&nbsp;Matching</li>
<li>Abundant professional development opportunities at a growing and thriving alternative Finance company!&nbsp;</li>
</ul>
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<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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