<h3>Job Description</h3>
Job Description
The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor.&nbsp; Responsibilities&nbsp;
<ul>
<li>Greet clients warmly over the phone, provide expert guidance and build lasting relationships.</li>
<li>Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.</li>
<li>Educate clients on our services, assist with client onboarding, and mark a real impact on client success.</li>
<li>Communicate with different departments to answer client inquiries.&nbsp;</li>
<li>Maintain accurate records of client interactions in the company database.</li>
</ul>
Qualifications
<ul>
<li>Customer service pro with strong communication skills.</li>
<li>Problem-solver who thrives in a fast-paced environment.</li>
<li>Detail-oriented with the ability to multi-task.</li>
<li>Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)</li>
<li>Call center experience is a bonus but not required.</li>
<li>Bilingual candidates&nbsp;in Spanish &amp; English (written and verbal) preferred.</li>
</ul>
We Bring:
<ul>
<li>$20 Hourly</li>
<li>Performance Incentives</li>
<li>PTO</li>
<li>Health, Dental, and Life Benefits</li>
<li>401K&nbsp;Matching</li>
<li>Abundant professional development opportunities at a growing and thriving alternative Finance company!&nbsp;</li>
</ul>
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Customer Service Representative

Job Description