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<h3>Job Description</h3>
Job Description
JOB DESCRIPTION
 
Job Title: Customer Service Representative
Department: Customer Support
Reports To: Support Operations Manager
FLSA Status: Non-Exempt
Compensation Base Range: $21.00 - $22.00per hour
 
WHO WE ARE: 
REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 150+ fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart. 
We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized multiple times when we were featured in the Inc. 5000 fastest growing private companies in 2018 and 2021 and then voted the best home strength product launch in 2022 by Garage Gym Experiment. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment. 
At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in our state-of-the-art headquarters with a bright, spacious, shared workspace; scenic views of the Rocky Mountains; and a kitchen always stocked with healthy snacks, protein powder, and coffee.  We offer a hybrid work environment with a minimum of three days in the office, but there's flexibility about which days and hours.
 
OUR CORE VALUES:
Think Like a Customer- We empathize with our customers; understand the 'why' behind every decision we make
Progress not Perfection- We don't let perfect get in the way of good; we are better today than we were yesterday
Positive Attitude- Be a glass half-full kind of person and remember to have fun
Teamwork without Ego- We put the team above ourselves; we only win together
Take Initiative- We drive momentum; if there is an opportunity to make us better, we want to hear it
 
WHAT'S IN IT FOR YOU:
Our commitment to quality and transparency applies not only to our products, but to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.
We offer an exceptional compensation package which includes:
DAY ONE BENEFITS!
<ul>
<li>Medical, Dental, Vision (100% premiums covered by REP for employee only coverage) </li>
<li>Health Savings Account (HSA) with employer contributions </li>
<li>Flexible Spending Account (FSA) options </li>
<li>LTD/STD, Life and AD&amp;D (100% premiums covered by REP)  </li>
<li>401k and Roth options with employer match up to 4% </li>
<li>Employee Assistance Program (EAP) </li>
</ul>
RECHARGE YOURSELF!
<ul>
<li>3 weeks of PTO accrued during your first year </li>
<li>48 hours of sick leave annually </li>
<li>7 paid company holidays with an additional floating holiday</li>
<li>Paid Parental leave after 6 months of employment    </li>
<li>Birthday - Paid day off </li>
</ul>
PUMPED-UP PERKS!
<ul>
<li>Unique bonus structure that rewards exceptional individual performance as well as company-wide performance </li>
<li>Quarterly funded company perks</li>
<li>Full access to employee gym </li>
<li>Employee discount on REP equipment and apparel </li>
<li>Daily snacks and drinks provided by REP (for onsite employees) </li>
<li>'Fitness' casual attire </li>
<li>Company and team building events  </li>
<li>Professional growth and development within the organization </li>
<li>LIFE-WORK balance </li>
</ul>
 
ABOUT THE ROLE: 
REP Fitness Customer Support Representatives are the front line for our customers. You'll be fielding questions from customers looking to make a purchase one minute, then problem solving a delivery mishap the next. In this role you're a utility tool, embodying your Shared Passion for Fitness while helping our customers along their home gym journey.  
**Your first 4-5 weeks of employment will be Monday-Friday 9am-5pm. Following this period, the scheduled shift options will be Monday-Friday 9am-5pm or Tuesday-Friday 9am-5pm, Saturday 8am-4pm depending on Saturday shift availability.
 
ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.   
<ul>
<li>Provide world class service to customers primarily through email, chat, and phone </li>
<li>Respond promptly to customer inquiries, issues, and take initiative to find solutions </li>
<li>Manage customer accounts, recording details of all actions taken </li>
<li>Communicate and coordinate with internal departments to ensure customer issues are processed as instructed by the customer, and as cost efficient as possible for the company </li>
</ul>
 
WHAT YOU WILL BRING: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. </li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</li>
<li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.</li>
<li>MS Office proficiency and the ability to learn new systems.</li>
</ul>
 
EDUCATION AND/OR EXPERIENCE:
<ul>
<li>Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one-year related experience and/or training; or equivalent combination of education and experience.</li>
<li>Experience with Shopify, NetSuite, Kustomer, and/or Air Call a plus.</li>
</ul>
 
CORE COMPETENCIES: 
<ul>
<li>Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm</li>
</ul>
<ul>
<li>Resourcefulness - Securing and deploying resources effectively and efficiently</li>
</ul>
<ul>
<li>Collaborates - building partnerships and working collaboratively with others to meet shared objectives </li>
</ul>
<ul>
<li>Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels</li>
</ul>
<ul>
<li>Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses</li>
</ul>
<ul>
<li>Communicates Effectively - developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li>
</ul>
<ul>
<li>Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li>
</ul>
<ul>
<li>Situational Adaptability - Knowing that every situation is and can be very different and knowing how to adapt to find a solution.</li>
</ul>
<ul>
<li>Instills Trust - Gaining confidence and trust of others through honesty, integrity, and authenticity.</li>
</ul>
 
PHYSICAL REQUIREMENTS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions.  The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. 
REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionEntry Level Customer Service Representative&amp; Please note that this is an on-site role, so a commute Monday through Friday is required.&amp; The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.&amp; The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.&amp; Customer Service Representative Duties:
<ul>
<li>Handle customer inquiries in-store</li>
<li>Provide accurate information on products and services to assist customers.</li>
<li>Resolve customer complaints and issues in a timely and effective manner.</li>
<li>Maintain a friendly and professional demeanor in all interactions.</li>
<li>Document customer interactions and transactions thoroughly.</li>
<li>Follow up with customers to ensure satisfactory resolution of their issues.</li>
<li>Identify and escalate issues to appropriate departments when necessary.</li>
<li>Assist customers with order placements, modifications, and cancellations.</li>
<li>Gather customer feedback to improve services and products.</li>
<li>Participate in training and workshops to enhance product knowledge.</li>
<li>Collaborate with team members to achieve service excellence.</li>
<li>Monitor and track customer inquiries and report patterns to management.</li>
<li>Maintain knowledge of the company's policies and procedures.</li>
<li>Support marketing promotions and communicate relevant information to customers.</li>
<li>Contribute to a positive team environment and assist colleagues when needed.</li>
</ul>
&amp; Customer Service Representative Requirements:
<ul>
<li>High school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Previous customer service or client-facing experience is advantageous.</li>
<li>Strong oral and written communication skills.</li>
<li>Proficiency in customer service software and tools.</li>
<li>Ability to multitask and prioritize effectively under pressure.</li>
<li>Basic understanding of business operations and customer needs.</li>
<li>Familiarity with CRM systems and practices.</li>
<li>Excellent organizational and time management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Comfortable working in a fast-paced environment.</li>
<li>Ability to work both independently and as part of a team.</li>
<li>Flexible schedule availability, including weekends and holidays.</li>
<li>Fluency in multiple languages is an advantage.</li>
<li>Willingness to embrace ongoing training and development.</li>
<li>Strong commitment to customer satisfaction and service excellence.</li>
<li>Positive attitude and resilience in handling challenging situations.</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries, assisting with applications and general product questions.
Location:
Woodcliff Lake, NJ
In-office working environment. (This is not a remote or hybrid position.)
Duties and Responsibilities:
<ul>
<li>Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.</li>
<li>Collects and enters orders for new or additional products and services.</li>
<li>Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.</li>
<li>Ensures that the appropriate actions are taken to resolve customers' problems and concerns.</li>
<li>Maintains customer accounts and records customer interactions with details of inquiries, complaints or comments.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent communication skills including active listening.</li>
<li>Service-oriented and able to resolve customer grievances.</li>
<li>Proficient computer skills with the ability to learn new software.</li>
<li>Typing, MS Office, and or Google Office Suite proficiency is a must.</li>
</ul>
Education and Experience:
<ul>
<li>High school diploma or equivalent.</li>
<li>Customer service experience required - preferably in an office setting.</li>
</ul>
Salary &amp; Benefits:
<ul>
<li>45k annually paid bi-weekly consistent with the company's payroll.</li>
<li>Medical, Dental, and Vision Insurance are available day of hire.</li>
<li>Paid time off and paid holidays - 2 weeks PTO and 1 week sick time the first year.</li>
<li>Clear succession path.</li>
<li>401k plan when eligible.</li>
</ul>
Schedule:
<ul>
<li>8:30 am-5:30 pm</li>
<li>1 hour lunch</li>
<li>Monday to Friday</li>
<li>No nights, no weekends</li>
</ul>
Please note: All staff must wear business attire, to include wearing suite and tie and clean shaven for males. Females must dress in business attire, to include suits, business dresses, etc.
Company DescriptionColonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial. 
<h3>Company Description</h3>
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial.

<h3>Job Description</h3>
Job Description
 
About BTC Bank
BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future. 
Work Location: This position will be based at our Cameron, MO location
Hours: 40 hours per week, including Saturday rotation
Job Purpose: Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
Duties and Responsibilities:
<ul>
<li>Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.</li>
<li>Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits. </li>
<li>Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. </li>
<li>Relate customer requests for service charge rebates to the assistant vice president and vice president of operations. </li>
<li>Process necessary paperwork to rebate customer service charges. </li>
<li>Verify information on ATM/debit card applications to the information in customer database. </li>
<li>Send exceptions to personal banking counselors for corrections. </li>
<li>Update the system with messages regarding ATM/debit cards and service charge rebates. </li>
<li>Balance customer checkbooks. </li>
<li>Perform customer requested research, including printing statement and check copies. </li>
<li>Input, maintain and/or delete ATM and debit cards within system. </li>
<li>Transfer funds to cover customer overdrafts as directed by bank operations. </li>
<li>Notify the research and adjustment coordinator of required adjustments as reported by customers.</li>
<li>Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank. </li>
<li>Distribute to customers and properly log all “hold statements” and check orders held by the bank.</li>
<li>Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant.</li>
<li>Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition. </li>
<li>Monitor the “bad address” report and attempt to track down customers and obtain updated information. </li>
<li>Assist the operations processing specialist by verifying the accuracy of document images. </li>
<li>Open, set timers and close the safe deposit vault utilizing dual control. </li>
<li>Conduct call-backs to external check printing companies to verify customer information. </li>
<li>Process lockbox payments, including deposit preparation and daily report transmission. </li>
<li>Contact customers to obtain necessary signatures on items with missing or irregular signatures.</li>
<li>Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence. </li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous cash handling experience preferred.</li>
<li>Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.</li>
<li>Excellent computer proficiency (MS Office – Word, Excel and Outlook).</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li>
</ul>
Physical Requirements:
<ul>
<li>This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary.</li>
<li>Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. </li>
<li>Ability to maintain regular, punctual attendance.</li>
<li>Must be able to communicate effectively with others. </li>
</ul>
To learn more about BTC Bank visit <a href="http://www.btcbank.bank" target="_blank">www.btcbank.bank</a>! 
EOE/Veterans/Disabled

<h3>Job Description</h3>
Job DescriptionLocated in Appleton, WI Salary: $18.00 - $20.00 /HR Hours: Monday-Friday 8:30am-5:00pm Pay: $18.00 - $20.00 /HR Duties: 
<ul>
<li>Utilize systems information effectively while entering all customer parts orders </li>
<li>Receive and handle customer requests and complaints via phone and email</li>
<li>Inform customers of parts prices, shipping date, anticipated delays, and any additional information needed by customer</li>
<li>Check inventory and schedule shipment of customer orders</li>
<li>Call customers when necessary to advise of shipment delays or to obtain additional information </li>
<li>Check and confirm prices for customers</li>
<li>Confers with production, sales, shipping, and warehouse to expedite or trace missing/ delayed shipments </li>
<li>Prepare various reports for management </li>
</ul>
 Qualifications: 
<ul>
<li>Experience working in Microsoft Office Word, Excel, E-mail, and Windows</li>
<li>Customer service experience </li>
<li>Attention to detail</li>
<li>Listen and remain open to others' ideas</li>
<li>Time management skills </li>
</ul>
 What does Express offer to you?​ 
<ul>
<li>Weekly paychecks!</li>
<li>Vision Insurance</li>
<li>Medical Plan</li>
<li>Dental Plan</li>
<li>401(K) Retirement Savings Plan</li>
<li>Life Insurance</li>
<li>Referral Bonuses (Earn up to $125 for each person you refer to Express!)</li>
</ul>
 Why Express Employment Professionals, Appleton WI? 
<ul>
<li>Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!</li>
<li>We provide our associates with excellent comprehensive and competitive benefits!</li>
<li>When you apply to us, you apply to 100+ companies in the Fox Valley!</li>
<li>Over 170 people were hired to a permanent position in 2024.</li>
</ul>
 Apply now: Call - (920) 624-6100 to schedule a phone interview. Address - 1033 W College Ave STE 100 Appleton, WI 54914 Email - <a href="mailto:jobs.appletonwi@expresspros.com" target="_blank">jobs.appletonwi@expresspros.com</a> 'Like' our Appleton Facebook page for more up to date job opportunities. #2021OS Express Office: Appleton 1033 West College Avenue Suite 100 Appleton, WI 54914

<h3>Job Description</h3>
Job Description
We are hiring a Customer Service Representative in Cleveland, OH. The Customer Service Associate is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.
Customer Service Associate Qualifications:
<ul>
<li>Superior verbal &amp; written communication skill-sets</li>
<li>Work with a sense of urgency; demonstrate timely and thoroughly execution</li>
<li>Upbeat &amp; outgoing mindset with positive energy</li>
<li>Interacts successfully with individuals and also teams</li>
<li>Maintains fruitful customer connections</li>
<li>Prior customer service or sales experience</li>
<li>Interacts successfully along with all amounts of management as well as staff members</li>
<li>Ability to work effectively independently and within a team to perform all tasks as assigned</li>
<li>High school diploma or equivalent</li>
<li>1 year prior sales coordination or customer support experience</li>
<li>SAP experience is a plus</li>
<li>Flexible with an ability to handle multiple tasks when priorities shift</li>
</ul>
Customer Service Associate Tasks &amp; Duties:
<ul>
<li>Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email</li>
<li>Enter, track, monitor and coordinate customer materials.</li>
<li>Complete sales transactions and new account registrations</li>
<li>Manage time with customer efficiently and effectively</li>
<li>Provide timely communication, leadership, and continuous feedback towards process improvement.</li>
<li>Specific customer purchase order processing</li>
<li>Analyze customer needs and provide appropriate solutions</li>
<li>Handle customer inquiries, complaints, and escalations in a professional manner</li>
<li>Maintain accurate and detailed records of customer interactions</li>
</ul>
Customer Service Associate Benefits:
<ul>
<li>Flexible scheduling and competitive compensation</li>
<li>PTO</li>
</ul>
Application process: Please submit a resumé to apply.
The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.

<h3>Job Description</h3>
Job Description
Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
Customer Service Representatives receive and respond to calls from customers based on designated department, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
Responsibilities of Position:
<ul>
<li>Answer phones promptly and courteously utilizing company procedures.</li>
<li>Receive and respond professionally and courteously to all customer inquiries.</li>
<li>Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.</li>
<li>Identify customer’s reason for cancelling service and attempt to retain customers.</li>
<li>Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.</li>
<li>Ensure customer concerns are understood and clearly explain resolution to the customer.</li>
<li>Process customer payments and assists customers with RumpkePay.</li>
<li>Work in conjunction with other departments to resolve customer issues.</li>
<li>Log and record information on customer accounts.</li>
<li>Create work orders/interactions, as required.</li>
<li>Work special data entry projects with accuracy and complete in time to meet deadlines.</li>
<li>Resolve customer account issues and adjust accounts accordingly with verification from management, when required.</li>
<li>Process online data entry for accounts based on designated department. </li>
<li>Other duties as assigned. </li>
</ul>
Skills &amp; Abilities Needed for Position:
<ul>
<li>Excellent verbal &amp; written communication skills.</li>
<li>Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.</li>
<li>Consistently presents and maintains a professional appearance and demeanor.</li>
<li>Ability to handle a heavy call volume in a professional and efficient manner.</li>
<li>Must be organized and detail oriented with the ability to multi-task.</li>
<li>Proven analytical/problem solving skills for the customer and the company.</li>
<li>Excellent customer service and data entry skills.</li>
<li>Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards.</li>
<li>Ability to identify the root cause of issues, make decisions, and provide solutions .</li>
<li>Ability to react well under pressure and treat others with respect.</li>
<li>Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.</li>
</ul>
Additional Working Conditions/Aspects:
<ul>
<li>Ability to work overtime, weekends, and/or holidays.</li>
<li>Legally eligible to work in the United States.</li>
<li>Valid driver’s license (if applicable).</li>
<li>Must successfully complete pre-employment testing.</li>
<li>Must be able to read and speak the English language.</li>
</ul>
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. 
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

<h3>Job Description</h3>
Job Description
 
BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties
· Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
· Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
· Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
· Offer current promotional items to all customers. 
· Offer credit card application and information to all customers.
Visual Communications 
· Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
· Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
· Ensure that all prices are displayed correctly for each product.
· Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
· Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Food and Beverage Handling 
· Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. 
· Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Cash Handling
· Accurately conduct all cash, debit, credit transactions on cash register (POS). 
· Preform simple math calculations. 
· Make sure all money is dropped in the safe according to company policy and procedures.
Maintenance/Cleanliness Duties
· Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
· Removes and disposes of trash and debris outside/inside. 
· Sweep and Mop floors.
· Clean station restrooms.
Miscellaneous
· Follows Shift Duties schedule for correlating shift.
· Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
· Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
· Performs all other duties assigned. 
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. 
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan &amp; Sons. While you are on the job, Hassan &amp; Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan &amp; Sons, Inc. Appearance &amp; Image Guide for additional information. 
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. 
WORKING ENVIRONMENT:
Gas station with food mart.

<h3>Job Description</h3>
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. 
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of St Louis™, a DH Pace Company, Inc. is seeking to hire a Customer Service Representative in St. Louis, MO! We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!
Position Overview:
<ul>
<li>Answer and direct incoming calls appropriately using a pleasant, professional demeanor.</li>
<li>Work with the customer to understand their need and schedule appropriate service. </li>
<li>Perform a wide variety administrative and office support activities for the department/division by utilizing various software platforms. </li>
<li>Data entry to include creating, reviewing, and comparing job ticket information.</li>
<li>Additional responsibilities as assigned.</li>
<li>Schedule: Multiple shifts available between 8:00am and 7:00pm, Monday - Friday, with some Saturdays included</li>
</ul>
Qualifications:
<ul>
<li>One (1) year of customer service experience, or administrative work preferred</li>
<li>Must have proven experience in a fast-paced environment, a strong attention to detail and extraordinary written and verbal communication skills.</li>
<li>Eager to train motivated individuals! </li>
<li>Previous experience in customer service, receptionist, retail, administrative assistant, or billing offers great transferable skills for this position!</li>
</ul>
Our benefit offerings include:
<ul>
<li>Medical, dental, and vision options: Available on the 1st day of the month following your start date!</li>
<li>Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!</li>
<li>Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day</li>
<li>Floating Holidays: Up to 2 floating holidays per year</li>
<li>Competitive compensation: Including annual performance evaluations!</li>
<li>401k retirement plan: Including an employer match!</li>
<li>Company paid: Life insurance, short-term disability, &amp; long-term disability</li>
<li>and more!</li>
</ul>
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

<h3>Job Description</h3>
Job Description&nbsp; &nbsp; Customer Service Representative&nbsp; Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.&nbsp; Who We Are&nbsp; Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them! &nbsp; Location:&nbsp;Must live in&nbsp;Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia &nbsp; What We Offer:&nbsp;
<ul>
<li>Competitive salary - starting at $17/hour</li>
<li>Medical Benefits -available after 90 days!</li>
<li>Retirement Savings Plan</li>
<li>Vacation Pay</li>
<li>Paid training&nbsp;</li>
<li>Incentive programs&nbsp;</li>
<li>Advancement Opportunities&nbsp;&nbsp;&nbsp;</li>
</ul>
 Responsibilities:&nbsp;
<ul>
<li>Answer all incoming calls, as the initial point of contact&nbsp;</li>
<li>Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home&nbsp;</li>
<li>Provide a sense of calm and exhibit empathy for customers, so they feel comfortable&nbsp;</li>
<li>Conduct service-related, follow-up calls to check in on past customers and assess their current needs&nbsp;</li>
<li>Help the field team by taking detailed notes from customer calls and entering them into our system&nbsp;</li>
<li>Contribute to our company’s culture by being upbeat and hard-working&nbsp;</li>
</ul>
 Requirements:&nbsp;
<ul>
<li>High School Diploma/GED is required&nbsp;</li>
<li>Self-starter, reliable, flexibility with hours&nbsp;</li>
<li>High level of accuracy and efficiency&nbsp;</li>
<li>Exceptional verbal and written communication skills&nbsp;</li>
<li>Courteous, professional manner, strong customer service skills&nbsp;</li>
<li>Computer literacy and strong typing skills&nbsp;(30+ WPM),experience with Microsoft Office</li>
<li>Excellent multitasking and follow-up skills, with high attention to detail&nbsp;</li>
<li>Excellent interpersonal communication skills on a professional and technical level&nbsp;&nbsp;</li>
<li>Able to work both independently and as part of a team&nbsp;</li>
<li>Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.</li>
</ul>
Work Schedule:
<ul>
<li>This entry-level work-from-home job works a&nbsp;flexible schedule&nbsp;depending on business needs.</li>
</ul>
 We are an equal opportunity employer&nbsp; &nbsp;
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