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Director Premium Billing and Member Enrollment (Director II) CalOptima Join Us - Where Your Talent Meets Opportunity. We're Better Together The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Director Premium Billing and Member Enrollment (Director II) and help shape the future of healthcare where you'll be an integral part of our Operations Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. CalOptima Health is looking for a strategic thinker with a proven track record of leading a high-performing team to establish and manage the Enrollment and Billing function related to Health Insurance Exchange/Marketplace/Covered California product operations. As the Director, you'll serve in a leadership role to define and scale up their own team, roadmap, implement, and manage operationalization of this capability at CalOptima Health, and drive closing the people, process, and technological gaps between current state and future state operations to support enrollment and billing capabilities for the Covered California line of business. This role will be critical in standing up and continuing to successfully execute seamless enrollment, accurate billing, and regulatory compliance for the product line expansion. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>45% - Leadership Functions
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Directs, hires and trains department managers and staff.</li>
<li>Reviews and develops the performance of department staff and sets monthly or quarterly goals.</li>
<li>Serves as the key point of contact and advisor for executive leadership when making strategic decisions impacting the operations of the Enrollment and Billing function at CalOptima Health.</li>
<li>Develops and executes the 12-18-month roadmap to operationalize Enrollment and Billing capabilities for Covered California line of business - integrating with existing Medi-Cal workflows (where applicable), defining new operational processes, and configuring existing and/or new systems to support Covered California line of business.</li>
<li>Builds out and leads Enrollment and Billing function at CalOptima Health (i.e., recruiting, coaching, and retaining team, setting up governance structure, collaborating cross-functionally with other CalOptima Health functions to identify teams' dependencies, etc.).</li>
<li>Oversees the timely and accurate completion of Covered California enrollment capabilities inclusive of ingestion and processing of 834 enrollment files, plan changes, cancellations, and grace-period management per Covered California rules. </li>
</ul>
</li>
<li>50% - Program Oversight
<ul>
<li>Implements and oversees end-to-end premium billing capability -including invoice generation, member payments, financial reconciliation (including subsidies) and refunds-ensuring regulatory compliance.</li>
<li>Reconciles membership and premium data with Covered California and internally at CalOptima Health to support regulatory requirements and data accuracy internally on a cyclical basis.</li>
<li>Manages the end-to-end enrollment and billing processing and reconciliation for the off-exchange population.</li>
<li>Oversees integration and management of the enrollment and billing capabilities that third party vendors and delegated health network are responsible and accountable for.</li>
<li>Leads vendor and technology selection for vended capabilities and oversees implementation and integration with the organization's processes and technologies.</li>
<li>Leads the development of processes and configuration of core admin system to support implementation and ongoing optimization of the premium billing capability at CalOptima - inclusive of partnering with CalOptima Health's Information Technology teams (and potentially vendor teams), overseeing system and data integrations, etc.</li>
<li>Develops and manages the annual departmental budget. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in business, health administration, finance, or related field PLUS 7 years in health-plan operations with at least 5 years in health insurance exchange/marketplace and/or commercial Individual and Family Plan (IFP) enrollment and billing required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>3 years of progressive management/leadership experience required.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Knowledge and prior experience at a health plan leading enrollment and billing functions for an exchange or commercial product. </li>
<li>Specific experience with Covered California.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 321 - $181,257 - $290,011 ($87.14 - $139.4282). 
<ul>
<li>The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office </li>
</ul>
 A <a href="https://apptrkr.com/get_redirect.php?id=6613595&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> 
<ul>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is October 13, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6613595" target="_blank">https://jobs.caloptima.org/jobs/director-premium-billing-and-member-enrollment-director-ii-505-city-parkway-west-california-united-states-eec0bbc1-1619-4a08-8efb-318193291fd1</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-41d7497581cd514e83ea35c74140e0da

Director Premium Billing and Member Enrollment (Director II)

Tenure/status-track Assistant Professor in Education#440 Webster University's Doctor of Education (EdD) is a holistic andinterdisciplinary doctorate with an equity and justice focus. Theprogram has emphases in Educational Leadership, Special Education,and Transformative Learning in the Global Community. The program isgrowing in reputation, academic rigor, and enrollment numbers sinceits inception in 2015. This position will be subject to annual probationary reviewaccording to the guidelines set forth in Webster University'sFaculty Handbook. Job Description 
<ul>
<li>Teach graduate-level courses in EdD with a 3-3 teaching loadaccording to the flexible load policy, with an emphasis on eitherresearch or service. Research or service output needs to beassessed according to the flexible load policy. </li>
<li>Willingness to adapt to diverse modalities in teaching andadvising. Teach online, overseas, and Live Virtual. All courses are8-week long, online or Live Virtual that require digital literacycompetency on using Office 365, Canvas, Concourse, Zoom, andeducational apps. Some students reside overseas and require eveningand weekend hours for communication and mentorship. </li>
<li>Collaborate with the EdD Director, faculty, and colleagues forgrant applications, coursework development, research projects,presentations and publications. </li>
<li>Be a team-player and participate in all the student-centeredservices and activities hosted by the EdD program. </li>
<li>Assist the EdD Director with curriculum development &amp;differentiation, implementation, assessment, and review; as well asrecruitment, marketing, and hosting information sessions forprospective students. </li>
<li>Work closely with the EdD Director for program growth in othercountries and willingness to travel and work during break time,weekends, and evening hours. </li>
<li>Develop new materials and assessments and differentiate contentmaterials, as needed. </li>
<li>Service to department, school, university, community, andprofessional associations. Physical Demands Within the range of a typical office environment. Location: Webster Groves Campus-WEBG. Department: Graduate Department of Education-GDE. Requirements Minimum Qualifications : </li>
<li>An earned doctoral degree (PhD or EdD) in education-relateddisciplines (leadership, urban education, research methodology,technology or areas with market potential). </li>
<li>A minimum of three academic publications at the time ofapplication. </li>
<li>Knowledge in ontology, epistemology, axiology,intersectionality, and reflexivity in research. </li>
<li>Demonstrated academic credentials and scholarship in a varietyof educational research methods, as evidenced in publications inpeer-reviewed journals and books. </li>
<li>Operational knowledge with qualitative research, and criticalpedagogy. Preferred utilization of NVivo, Dedoose, or MAXQDA, andother qualitative data analytical software. </li>
<li>Research interest and experience in one of the following areas:anti-racist leadership in K-12 and higher education settings,technological transformations with Block Chain, VR/AR, Metaverse,and social media. </li>
<li>Experience with professional conference presentations asevidenced in presentations at a peer-reviewed conference such asAmerican Educational Research Association (AERA) convention and/orother reputable conference in the relevant discipline. Preferred Qualifications: </li>
<li>Hands-on knowledge of the utilization of JASP, SPSS, and R forapplications of statistical packages in quantitative andmixed-methods research. </li>
<li>Knowledge of survey research and the use of Qualtricsdesirable. </li>
<li>Experience supervising dissertation or doctoral portfoliocompletion. </li>
<li>Experience supervising overseas graduate students with diversebackgrounds. </li>
<li>Knowledge and experience with academic writing groups andmonitoring writing projects at the graduate level. </li>
<li>Professional membership with AERA, Carnegie Project on theEducation Doctorate (CPED), and/or other professionalorganizations. How to Apply: DO NOT apply via The Chronicle of Higher Education Jobs. Visit thisADP site to apply: <a href="https://apptrkr.com/4392264" target="_blank">https://recruiting.adp.com/srccar/public/RTI.home?r=5000938800606&amp;c=1180715&amp;d=ExternalCareerSite&amp;rb=jobelephant</a> (Search for "EdD”) Applicants should submit the following materials: </li>
<li>Professional Curriculum Vitae in PDF. </li>
<li>Cover Letter in PDF, including a shared link of the following:A video recording of a lecture (self-recorded with no students) ona research topic of your choice (15 minutes). MP4 formats cannot beuploaded into the application portal. </li>
<li>Three published writing samples in ONE PDF. </li>
<li>A Research Statement (max. 2000 words), A Teaching PhilosophyStatement (max. 2000 words) and aCommitment to Diversity Statement(max. 2000 words) all in ONE PDF. </li>
<li>A reference list with three referees' contact information(name, affiliation, email, phone) in PDF: Only shortlistedcandidates' referees will be contacted. Note: PDF file size should not exceed 1MB. *The School of Education is also hiring two Visiting AssistantProfessor positions, #439 and #514. Contact the Search Committee Chair, Dr. Yin Lam Lee-Johnson,<a href="mailto:yleejohnson31@webster.edu" target="_blank">yleejohnson31@webster.edu</a>,for further questions. jeid-16b2106cd96501459c2d404c41be43a5</li>
</ul>

Assistant Professor - Education

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
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Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job Description
The Fitness Equation is looking for a professional, performance-driven Membership Director.
 Responsibilities
<ul>
<li>Building, leading, and developing a team of skilled, successful Fitness Consultants (membership staff) in order to hit monthly goals set by executive management.</li>
<li>Overseeing and participating in Fitness Consultant appointments with members and membership related events to ensure the highest level of success.</li>
<li>Developing business relationships through prospecting in your personal network, TFE members, community surrounding the club, businesses and organizations and through leads provided by company.</li>
<li>Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals.</li>
<li>Obtaining signed agreements from new members in effort to meet and/or exceed all quotas.</li>
<li>Managing and maintaining all prospect information in database to 100% accuracy</li>
<li>Providing customer satisfaction and retention support as needed to maintain existing client relationships.</li>
<li>Providing management with accurate forecast, funnel and all additional required activity/sales metrics.</li>
<li>Up-selling existing customer base with add-on memberships and POS promotional packages such as FitEQ and SuperKidz training programs.</li>
<li>Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management.</li>
</ul>
 
Qualifications
<ul>
<li>High School diploma minimum; Associate or Bachelor degree in fitness, business, customer service, or related field preferred.</li>
<li>2+ years previous sales and account management experience; previous sales experience in the fitness industry preferred.</li>
<li>Must learn and utilize The Fitness Equation’s consultative sales process.</li>
<li>Must have a passion for fitness and working with people.</li>
<li>Must be well-organized and able to maintain accurate notes.</li>
<li>Must be a self-starter with a strong work ethic.</li>
</ul>
 
TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.

Membership Director

<h3>Job Description</h3>
Job DescriptionDescriptionThe YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Executive Director, this position will drive new membership sales, maximize retention, lead and manage the front desk welcome center staff to improve member engagement. This position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. Key ResponsibilitiesEssential Functions and Duties: 1. Working with the Executive Director, plan all welcome center staffing based upon membership sales and revenue goals. &nbsp;2. Teach and train all staff members how to be a friendly and welcoming presence in the Y. &nbsp;3. Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. &nbsp;4. Meet and exceed monthly and annual membership sales goals. &nbsp;5. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis. &nbsp;6. Use Listen First skills to build relationships with members, program participants and prospects. &nbsp;7. Model the following Behaviors: &nbsp;a. Make eye contact with members as much as possible when talking to them. &nbsp;b. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. &nbsp;c. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them. &nbsp;d. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.&nbsp; 8. Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive. &nbsp;9. Follows up with all terminations and documents results in excel spreadsheet. &nbsp;10. Assist in grass roots marketing including handing out flyers, working tables at community events, and attending other special events as needed &nbsp;11. Perform program and camp registrations as well as membership sign-ups in Spirit, YConnect or electronic registration system. &nbsp;12. Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe. &nbsp;13. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. &nbsp;14. Attend all staff meetings (mandatory) and be able to work as a team player. &nbsp;15. Work some nights and weekends as assigned. &nbsp;16. Perform all other duties as assigned. Skills, Knowledge and ExpertiseJob Requirement 1. Able to multi-task (helping staff, helping members, answer phone, handle other duties) &nbsp;2. Strong computer skills. Able to be efficient, proficient and knowledgeable in customer services, and decision making. &nbsp;3. Able to learn information about each department to better serve potential members and current members or know where to find it. &nbsp;4. Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships. &nbsp;5. Able to communicate effectively with adults and children alike. #indbr BenefitsWhy work at the Y?&nbsp;The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: &nbsp;
<ul>
<li>Developing your leadership skills in a caring, challenging &amp; diverse working environment.&nbsp;</li>
<li>Exploring a wide range of opportunities as you learn new skills and functions.&nbsp;</li>
<li>Shaping the future of young children while making a difference each day for our communities and each other.&nbsp;</li>
<li>Engaging in YMCA career training programs and working alongside those who have the same passion.&nbsp;</li>
<li>A healthy work/life balance&nbsp;</li>
<li>Comprehensive benefits including:&nbsp;</li>
<li>FREE YMCA Membership for you.&nbsp;</li>
<li>Discount on Specialty Programs like Personal Training and Swimming Lessons.&nbsp;</li>
<li>Discounted or FREE family membership.&nbsp;</li>
<li>Robust Retirement Plan up to 10%. (see eligibility requirement)&nbsp;</li>
<li>Health, Dental, and Vision Benefit Package.&nbsp;</li>
<li>Vacation and Sick Time (PT receive sick time)&nbsp;</li>
</ul>
#indbr

Director - Membership

<h3>Job Description</h3>
Job DescriptionMembership Director
Intown Golf Club (IGC)
We are seeking a Membership Director — a dynamic, relationship-driven professional passionate about building community and connecting people through shared experiences. This is a high-impact, front-facing role responsible for developing and managing the club's membership base, cultivating meaningful relationships, and ensuring a vibrant and engaged member culture.
This role reports directly to the General Manager and works closely with the Corporate Membership and Marketing teams to ensure alignment with IGC's brand standards and growth goals.
What You'll Do
Recruit, Qualify, and Onboard New Members – Identify, engage, and convert prospective members through calls, tours, and events. Ensure all applicants align with the club's culture and membership criteria.
Drive Membership Growth – Collaborate with the marketing team to develop campaigns and host events that generate excitement and awareness, leading to new member acquisition and retention.
Foster Member Relationships – Maintain ongoing communication with prospective and existing members, ensuring personalized touchpoints that reinforce the club's community ethos.
Manage Membership Operations – Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience.
Collaborate Cross-Functionally – Partner with operations, marketing, and event teams to align membership initiatives with the overall club experience.
What We're Looking For
Sales &amp; Relationship Expertise – Proven track record of success in sales, business development, or membership management, ideally in hospitality, private clubs, or lifestyle brands.
Driven &amp; Organized Professional – A self-starter with a strong sense of urgency, exceptional communication skills, and attention to detail.
Strategic Thinker &amp; Connector – Understands how to build a strong member network and community culture through thoughtful engagement.
Hospitality Mindset – Passionate about creating warm, welcoming experiences for every prospective and current member.
Experience &amp; Education
<ul>
<li>
3+ years of experience in sales, membership, or client relationship management
</li>
<li>
Bachelor's degree or equivalent experience required
</li>
<li>
Proficient in CRM systems and sales tracking tools
</li>
<li>
Strong written and verbal communication skills
</li>
<li>
Background or passion for golf and hospitality preferred
</li>
</ul>
Why Join Intown Golf Club?
At IGC, you'll have the opportunity to help shape the culture and growth of one of the most innovative private social clubs in the country. You'll build lasting relationships, drive meaningful engagement, and be part of a passionate team redefining modern hospitality.
Compensation &amp; Benefits:
<ul>
<li>
Base salary + performance-based commission
</li>
<li>
Medical, dental, and vision insurance
</li>
<li>
Paid time off
</li>
<li>
Growth and leadership opportunities
</li>
</ul>

<h3>Job Description</h3>
Job Description
To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.
Behavioral Assessment Link
 
POSITION SUMMARY:
 
The Membership Director is responsible for leading and overseeing membership acquisition, engagement, and retention strategies across both YMCA of Montclair branches. This position actively increases membership and supports the needs of current members to ensure high satisfaction and retention. The Membership Director manages day-to-day operations of the membership department, including staff leadership, customer service delivery, and membership growth initiatives, in alignment with the YMCA’s mission and strategic goals.
 
OUR CULTURE:
 
At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner to collaborate with others, identifying and meeting our community needs.
 
ESSENTIAL FUNCTIONS: 
 
Membership Growth and Retention
<ul>
<li>Develop and implement strategies to attract new members and retain existing ones to meet and exceed association goals.</li>
<li>Design and implement strategic initiatives to drive awareness in existing and new markets.</li>
<li>Develops annual membership budget including targeted growth areas and supporting strategies.</li>
<li>Monitors and evaluates membership performance, trends, and opportunities for growth.</li>
<li>Actively participates in the YMCA’s Annual Campaign and supports association-wide initiatives.</li>
</ul>
Staff Leadership and Development
<ul>
<li>Responsible for hiring, placement, supervision, and development of staff membership.</li>
<li>Provides coaching, training, and performance feedback to build a high-performing team.</li>
<li>Conduct regular staff meetings to ensure alignment, communication, and accountability.</li>
<li>Ensure staff maintain product knowledge and deliver high-quality member experience.</li>
</ul>
Operations and Service Delivery
<ul>
<li>Directs all day-to-day membership operations at both branches, ensuring effective delivery service and problem resolution.</li>
<li>Ensures successful opening and closing of both facilities during operational hours and special events.</li>
<li>Maintains knowledge of membership systems and technology, supporting staff and members in using these platforms.</li>
<li>Supports cross-departmental collaboration to enhance member experience and community impact.</li>
</ul>
Financial and Administrative Responsibilities
<ul>
<li>Develops and manages membership budget to ensure fiscal accountability.</li>
<li>Drives year-over-year membership growth and financial sustainability.</li>
<li>Ensures compliance with YMCA policies, procedures, and operational standards.</li>
</ul>
Safety and Risk Management
<ul>
<li>Ensures Membership standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.</li>
<li>Ensures all Membership staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.</li>
<li>Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.</li>
<li>Ensures safety and risk standards to enforce proper check-in procedures are followed for members and guests.</li>
<li>Monitoring youth activity in the facility.</li>
<li>Reporting any items that may provide a health or safety hazard to staff, members or guests to maintenance staff.</li>
<li>Immediately report any suspicious behavior and violations of policy and procedures to your supervisor.</li>
<li>Maintain proper records, including staff member certifications, staff member meetings, training and daily logs used for policy and procedure review so that information can be reviewed at any time.</li>
<li>Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants.</li>
<li>Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk.</li>
<li>Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk.</li>
<li>Respond quickly to policy and procedure violations using the Y’s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements.</li>
<li>Communicates to all employees and volunteers the Y’s commitment to protect our members from abuse.</li>
<li>Performs all other duties as assigned.</li>
</ul>
 
LEADERSHIP COMPETENCIES: 
<ul>
<li>Mission Advancement: Models and teaches the Y’s values, ensures a high level of service with a commitment to improving lives.</li>
<li>Collaboration: Builds relationships, fosters inclusive environments, and engages staff and members.</li>
<li>Operational Effectiveness: Develops plans, manages best practices, and ensures high-quality service delivery.</li>
<li>Personal Growth: Demonstrates adaptability, innovation, and continuous learning.</li>
</ul>
 
QUALIFICATIONS:
<ul>
<li>Bachelor’s degree or equivalent experience required.</li>
<li>Minimum 5 years of management and leadership experience.</li>
<li>Strong customer service, communication, and organizational skills.</li>
<li>Proficiency in Microsoft Office Suite and membership management systems.</li>
<li>Current CPR and First Aid certification or ability to obtain within 30 days of hire.</li>
<li>Ability to work a flexible, non-traditional schedule including early mornings, evenings, and weekends.</li>
<li>Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.</li>
</ul>
 
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.</li>
<li>While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.</li>
<li>The employee frequently is required to see, observe, and hear members, and make sound judgments and decisions.</li>
<li>Ability to sit and reach and must be able to move around the work environment.</li>
<li>Must have flexibility and the ability to adapt to changing circumstances.</li>
<li>Ability to lift and move a minimum of 30 pounds.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>Ability to work in a variety of environments, specifically those subject to extreme</li>
<li>humidity/dampness, heat and cold.</li>
<li>The noise level in the work environment is usually moderate to high.</li>
<li>This position requires reliable transportation and willingness to travel, if needed.</li>
<li>This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. </li>
</ul>
 
COMPANY BENEFITS:
 
Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals.
 
 
ANNUAL SALARY: $58,000 – $60,000
 
WORK SCHEDULE: This position requires flexible availability, including evenings, weekends, and some holidays.

<h3>Job Description</h3>
Job DescriptionDescription:
As a Senior Membership Director at AFC Fitness, you will play a pivotal role in driving our sales success and leading membership growth initiatives across one of our premier locations. You will not only contribute as a high-performing sales leader but also oversee sales strategy, team performance, and revenue management. This position requires a proven track record of leadership and sales execution. In addition to managing day-to-day membership sales functions, you will be responsible for:
<ul>
<li>Developing and implementing sales strategies to meet and exceed revenue targets.</li>
<li>Leading, coaching, and motivating a sales team to consistently achieve performance goals.</li>
<li>Managing budgets, forecasting membership revenue, and tracking key performance metrics.</li>
<li>Building strong partnerships through marketing and community outreach to generate new business opportunities.</li>
<li>Collaborating with senior leadership (General Manager &amp; COO) to shape and execute long-term growth initiatives.</li>
<li>Ensuring operational alignment between sales, marketing, and member experience to maximize retention and satisfaction.</li>
</ul>
Qualifications: Applicants must have:
<ul>
<li>At least 3–5 years of sales leadership experience, ideally in a high-volume sales environment.</li>
<li>Excellent communication skills (written and oral).</li>
<li>Demonstrated success in managing and developing sales teams.</li>
<li>Marketing and community outreach experience.</li>
<li>Strong financial acumen, including budget management and forecasting.</li>
<li>Fitness industry experience is strongly preferred.</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Competitive base salary</li>
<li>Substantial commissions and performance-based bonuses</li>
<li>Comprehensive benefits package, including Health, Vision, Dental, and Life Insurance </li>
<li>Paid time off</li>
<li>Full-time role with opportunities for advancement. </li>
</ul>
If you are seeking a challenging, rewarding leadership role with a company that values excellence for both its customers and employees—and offers clear opportunities for growth—we encourage you to forward your resume today. 
 
Requirements:
 
<ul>
<li>Minimum 3 years of sales experience (with leadership responsibilities preferred).</li>
<li>Strong interpersonal skills with a customer-first mindset.</li>
<li>Availability to work a flexible schedule based on business needs.</li>
<li>Proven ability to drive both individual and team success.</li>
</ul>
 Travel requirement:
<ul>
<li>No travel</li>
</ul>

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