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Position: Drinking Water Technical Assistance Specialist
Title: Drinking Water Circuit Rider
Location: Massachusetts
Hours: Full-time. Exempt, 40 hours per week
Schedule:&nbsp; Monday – Friday; some flexible hours
The Mass Rural Water Association (MassRWA) is a nonprofit statewide membership organization. We are dedicated to supporting water and wastewater utilities through onsite technical support, training, and planning assistance. The Mass Rural Water Association was incorporated in 2005 and is a member of the National Rural Water Association.&nbsp;
Job Description:&nbsp;
Are you interested in helping to protect the nation’s &nbsp;Monday–Friday investment in rural and small municipal drinking water systems?&nbsp;
As a Circuit Rider with Mass Rural Water Association, you will play a pivotal role in delivering technical assistance and training to personnel within small drinking water systems throughout Massachusetts. Your responsibilities will include providing essential financial, managerial, and technical support to these communities. Your primary goal will be to empower utilities to efficiently provide safe drinking water while adhering to state and federal regulations.
You will become part of a dedicated team committed to making tangible improvements in rural communities. You will work in a supportive environment where your knowledge and skills are highly valued and appreciated.&nbsp;
&nbsp;Specific Responsibilities:
<ul>
<li>Travel throughout Massachusetts offering direct onsite assistance to small drinking water systems, supplemented by responsive phone and email support.</li>
<li>Timely completion of all required reports and documentation.</li>
<li>Participate in ongoing technical training programs.</li>
<li>Contribute to organizational marketing efforts through written materials.</li>
<li>Collaborate with multi-billion-dollarmanagement team to set and achieve association goals.&nbsp;</li>
<li>Provide emergency response support to water systems during disasters.</li>
<li>Maintain up-to-date knowledge of state and federal regulations governing water systems.</li>
<li>Foster professional relationships and communication with colleagues, regulators, and the public.</li>
<li>Demonstrate strong organizational and interpersonal skills, working autonomously or as part of a team.</li>
<li>Undertake additional tasks assigned by the management team to advance association objectives.</li>
</ul>
Skills:
<ul>
<li>Technical experience in water treatment and distribution is the preferred. We are willing to train a highly motivated individual ready to learn regulatory compliance issues and public water system operations and maintenance.&nbsp;</li>
<li>Ability to communicate effectively in person, in print, and electronically in a professional manner.</li>
<li>Capable of independent decision-making and advisory roles.</li>
<li>Willingness to obtain state professional license(s); Massachusetts Water Treatment and/or Distribution Operator Certification&nbsp;</li>
<li>Possession of a valid driver's license.&nbsp;</li>
</ul>
Physical Demands and Environment:
<ul>
<li>Extensive travel throughout Massachusetts.</li>
<li>Field Position- exposure to outdoor elements throughout all four seasons.&nbsp;</li>
<li>Establishment of a field office at home.</li>
<li>Attend a minimum of two multi-day events annually that require overnight stays and travel to other states.</li>
<li>Ability to work independently and collaboratively with a diverse team.</li>
</ul>
&nbsp;Application Process:
Applicants who enjoy helping others, take pride in their work, and take ownership of their career will thrive at MassRWA. The applicant must be hard working, self-motivated, energetic, and can multi-task in a fast-paced environment.&nbsp;
<ul>
<li>To apply, Please send your résumé, including detailed job history and references, to: <a href="mailto:info@massrwa.org" target="_blank">info@massrwa.org</a>&nbsp;</li>
</ul>
Mass Rural Water Association offers a competitive benefits package. This is a full-time, at-will position. Salary is commensurate with experience and qualifications.
Mass Rural Water Association is an equal-opportunity employer. Join us in our mission to provide clean, safe, and affordable drinking water to rural communities.

Mass Rural Water Association

Drinking Water Technical Assistance Specialist

Holy Cross Medical Center Is Now Hiring! Immediate Openings:&nbsp; • Senior Financial Analyst • Accounting Assistant • Care Coordinator • Patient Advocate Apply: HolyCrossMedicalCenter.org&nbsp; Or call: (575) 751-5731 &nbsp;

Medical Assistant, Surgical Technician, Registered Nurse (RN), Certified Coding Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Shift: Office Day (9am - 5pm) 
Days Off: Saturday, Sunday 
Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability 
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan 
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
 
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. 
As the region's leading provider of services to multiply-disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
 
JOB DEFINITION:
The COAT (Community Outreach and Advocacy Team) program is a multi-disciplinary team responsible for providing outreach, engagement, intensive case management and behavioral health services to adults involved in the criminal legal system. The primary responsibilities of the COAT Mental Health Therapist are to provide evidence based therapeutic services, conduct screening and intakes into the program, and support the team in crisis support and clinical risk assessment. 
 
The COAT model uses a modified assertive community treatment (ACT) approach with caseloads of 1:20, and companion-based services to ensure people are assessed, supported, and accompanied to services or appointments indicated. The team consists of behavioral health staff (including case managers, an SUD specialist and a certified Peer), a psychiatric prescriber, a psychiatric registered nurse, and an occupational therapist, all of whom will provide services with an intensive outreach and client-centered approach. The population served includes people who experience a combination of homelessness, substance use disorders, and severe and persistent mental illness. 
 
Services will be provided in Seattle and King County areas. Many services will be provided on the streets, in shelters and other service centers as assigned. This position requires close coordination and collaboration with other DESC programs and outside agencies. COAT works closely with the Law Enforcement Assisted Diversion (LEAD) program and the Public Defender's Association. 
 
MAJOR DUTIES AND RESPONSIBILITIES:
<ul>
<li>Conduct Medicaid compliant intakes and biopsychosocial assessments. </li>
<li>Provide evidence-based psychotherapy primarily utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavioral Therapy (DBT). </li>
<li>Provide outreach and engagement services as assigned, working closely with the Clinical Project Manager and other team members to develop strong rapport with the clients served. </li>
<li>Maintain a caseload of 10-20 clients. Complete a minimum of 40 billable client services per month. </li>
<li>Work closely with the client and other care team members to develop individualized treatment plans. </li>
<li>Provide and prioritize crisis intervention with clients as needed. This may include de-escalation, outreaching clients in hospital ED’s, and making referrals to Designated Crisis Responders (DCR). </li>
<li>Participate in daily team wide consultations, weekly clinical supervision, and consultation with COAT’s community partners. </li>
</ul>
 
OTHER DUTIES AND RESPONSIBILITIES:
<ul>
<li>Provide case management activities as needed. This includes providing and/or coordinating survival services with a focus on access to food, shelter and clothing; acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal legal system coordination, substance use treatment. </li>
<li>Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights are maintained. Provide other activities focused on stabilization and transition to other ongoing providers as appropriate. </li>
<li>Comply with the agency's clinical accountability policies and procedures; maintain timely and complete clinical records; participate in quality assurance reviews when assigned. </li>
<li>Comply with applicable program research and evaluation procedures. </li>
<li>Other duties as assigned. </li>
</ul>
LIVING CONDITIONS:
Support your clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients’ units, and documenting barriers to maintaining healthy living conditions. 
Requirements:
MINIMUM QUALIFICATIONS:
<ul>
<li>Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.</li>
<li>Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.</li>
<li>Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.</li>
<li>Interest or experience in working with clients who have difficulty engaging with traditional behavioral health programs. </li>
<li>An in-depth understanding of how to apply housing first and harm reduction principles. </li>
<li>Ability to communicate and work effectively with staff from various backgrounds. </li>
<li>Ability to work effectively with clients displaying a wide range of behaviors. </li>
<li>Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. </li>
</ul>
 
PREFERRED QUALIFICATIONS:
<ul>
<li>Bilingual in Spanish and English. </li>
<li>Bicultural background/experience and/or Qualified Minority Mental Health Specialist designation.</li>
<li>Experience working with adults who have experienced homelessness. </li>
<li>Experience working with adults who have experienced mental health and substance use issues.</li>
</ul>
Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employee will be working both indoors and outdoors in all types of weather.
 
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Mental Health Therapist

<h3>Job Description</h3>
Job DescriptionDescription:
The Communications Specialist serves as the voice of the organization, advancing the Bank’s interests and communicating it in the best possible light and method. Ensures appropriate distribution and accurate and timely communication of changes, activities and news to bank employees and clients. 
 
Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.
 
KEY RESPONSIBILITIES
<ul>
<li>Manages and directs employee and client communications</li>
<li>Oversees and optimizes bank Intranet usage</li>
<li>Develops and distributes weekly and monthly employee newsletters</li>
<li>Coordinates “Good Morning, CNB” live broadcasting</li>
<li>Assists with social media posts for each division</li>
</ul>
 
ATTITUDES
 
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
<ul>
<li>Respect – Demonstrate respect for each of your co-workers.</li>
<li>Client Focus – Considers what is most important to clients and co-workers in all communications to ensure the critical information is the priority, including the “why”.</li>
<li>Inclusion – display an empathetic approach to communications to promote a feeling of kindness and caring among co-workers and clients.</li>
</ul>
 
BEHAVIORS
 
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
<ul>
<li>Leadership – Oversee and manage subject matter, medium, volume and content of communications. </li>
<li>Integrity – Abide by all company policies and procedures. Ensure communications follow the appropriate approval processes.</li>
<li>Collaboration – works with other members on the marketing team, departmental team leaders, divisional market presidents and executives on the execution of internal communications and client communications.</li>
<li>Volunteerism – Seek opportunities to volunteer in your community in a way that you are personally passionate about or inspired by.</li>
</ul>
 
COMPETENCIES
 
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
<ul>
<li>Accountability – Maintain personal responsibility for communications and projects.</li>
<li>Innovation – Bring new ideas and recommendations to discussions that focus on improving processes, information flow and efficiencies.</li>
<li>Professionalism – Practice good judgement related to all communications recommended and produced for co-workers, clients and social media outlets.</li>
</ul>
 
SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
 
Seek out marketing-based conferences and/or training opportunities to help progress the marketing initiatives of the department. Training Tracks are crafted to help link job impacts other areas of the bank, provide tools to have effective conversations, and be successful in your career. Annual, job-specific training opportunities are assigned and/or available for timely completion. Travel is sometimes required. Position for long-term growth.
 
Requirements:
QUALIFICATIONS, EDUCATION, &amp; EXPERIENCE
 
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A four-year degree in marketing, communications, or related field is required; three or more years of related experience is desired. A background screening will be conducted. 
<ul>
<li>LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.</li>
<li>TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn all Microsoft systems, Intranet administration, videography, basic design software and any other computer programs pertinent to performing job duties.</li>
<li>MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute response rates, ratios, and percentages and to interpret charts and bar graphs.</li>
<li>REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. </li>
<li>PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. </li>
</ul>
This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift X (e.g. 30) pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. 
 
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice. 
 
BENEFITS
<ul>
<li>Medical, Dental, Vision &amp; Life Insurance</li>
<li>401K with company match </li>
<li>Paid Time Off &amp; Recognized Holidays</li>
<li>Leave policies</li>
<li>Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity &amp; Pet)</li>
<li>Employee Assistance Program</li>
<li>Employee Health &amp; Wellness Program</li>
<li>Special Loan and Deposit Rates</li>
<li>Gradifi Student Loan Paydown Plan</li>
<li>Rewards &amp; Recognition Programs and much more!</li>
</ul>
Eligibility requirements apply.
 
CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
 
<a href="https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222fa&amp;ProductType=IntranetLicense&amp;SubType=PG" target="_blank">https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222…</a>

CNB Bank, Communications Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Health Savings Account (HSA)</li>
<li>Life &amp; Disability Insurance</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Urgent Care Front Desk Insurance &amp; Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week) Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter Most You're not just answering phones you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do 
<ul>
<li>Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture</li>
<li>Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand</li>
<li>Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue</li>
<li>Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters</li>
<li>Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare</li>
<li>Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency</li>
<li>Protect Patient Information: Maintain organized records while strictly following HIPAA regulations</li>
</ul>
 This Role is Perfect for You If: 
<ul>
<li>You have experience with insurance verification and medical billing (non-negotiable!).</li>
<li>You can explain complex insurance concepts to frustrated patients with empathy and clarity.</li>
<li>You're obsessively detail-oriented a single digit error in an insurance ID can cost thousands.</li>
<li>You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.</li>
<li>You're tech-savvy with medical billing software and EMR systems.</li>
<li>You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.</li>
<li>You maintain a positive attitude even when dealing with challenging financial conversations.</li>
</ul>
 What's In It For You: 
<ul>
<li>Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.</li>
<li>Receive specialized training in insurance verification and patient financial counseling.</li>
<li>Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.</li>
<li>Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.</li>
<li>Be part of healthcare innovation that's expanding nationwide.</li>
<li>Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor or move into clinic leadership and management as we continue expanding to 500+ locations.</li>
</ul>
 Perks &amp; Benefits: We take care of the people who take care of our patients. As a full-time team member, youll receive: Medical, Dental &amp; Vision Insurance (available after 30 days) Mental Health &amp; Prescription Coverage Health Savings Account (HSA) with employer contributions Short &amp; Long-Term Disability + Life Insurance 401(k) with Employer Match Paid Time Off starting at 152 hours/year Employee Assistance Program (free counseling sessions) Uniform Allowance + Verizon Discount + More We invest in your well-being so you can bring your best self to workevery shift, every patient. The Details: Location: Our state-of-the-art urgent care facility Schedule: Full-time with flexible shifts (some evenings/weekends) Requirements: High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. #JoinTheAFCTeam AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at <a href="mailto:recruiters@americanfamilycare.com" target="_blank">recruiters@americanfamilycare.com</a>. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

Medical Receptionist

<h3>Job Description</h3>
Job Description
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable employees with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description but may be reasonably considered to be incidental in the performing of their duties.
Job Title: Certified Peer Support Specialist (CPSS)
Reports To: Qualified Professional
Education Requirements: 
Peer Support must be delivered by individuals who have the life experience of being diagnosed with a serious mental illness or substance use disorder and must be North Carolina Certified Peer Support Specialists who: 
a) Self identify as an individual with life experience of being diagnosed with a serious mental illness or substance use disorder which meets Federal Definitions; and 
b) Are well established in their own recovery 2; and 
c) Are currently in recovery and are stable, and 
d) Have a high school diploma or GED equivalency, 
e) **MUST HAVE CURRENT Peer Support Specialist certification** and;
e) Are supervised by a Qualified Professional (QP), and 
f) Are not a family member of the individual who receives peer support services.
Main Function: 
The CPSS provides structured, scheduled services that promote recovery, self-determination, self-advocacy, engagement in self-care and wellness and enhancement of community living skills of beneficiaries. PSS services are directly provided by Certified Peer Support Specialists (CPSS) who have self-identified as a person(s) in recovery from a mental health or substance use disorder. PSS can be provided in combination with other approved mental health or substance use services or as an independent service. The CPSS supports local care management efforts through a combination of activities with various public and private agencies, development of processes and agreements to address critical community needs of members, and fostering relationships and promotes whole person, integrated care by planning, coordinating, tracking, and monitoring care to members to achieve the key goals of the person centered plan.
General Duties/Responsibilities:
Knowledge of peer support principles, values, and ethics.
Ability to share lived experience to support, encourage and enhance a beneficiary’s treatment and recovery.
Possess recovery-oriented skills and knowledge to provide peer support services. 
Ability to collaborate with the program QP to assess their own strengths and areas of growth and develop a supervision plan.
Ability to collaborate with a beneficiary to explore and identify barriers to accessing community resources or treatment providers. 
Ability to model and mentor recovery values, attitudes, beliefs, and personal actions to encourage wellness and resilience for beneficiaries served and to promote a recovery environment in the community, residence, and workplace. 
Ability to explore with a beneficiary served, the importance and creation of a wellness identity through open sharing and challenging viewpoints. 
Ability to promote a beneficiary’s opportunity for personal growth by identifying teachable moments for building relationship skills to empower the beneficiary and enhance personal responsibility.
Ability to model and share decisions-making tools to enhance a beneficiary’s healthy decision-making process. 
Ability to provide examples of healthy social interactions and facilitate familiarity with, and connection to, the local community. 
Ability to recognize and appropriately respond to conditions that constitute an emergency to include both physical and behavioral health crisis utilizing the emergency response procedure of employer. 
Ability to provide support to the beneficiary in navigating systems (medical, social services, or legal). 
Ability to promote self-advocacy by facilitating each beneficiary’s learning about his or her human and legal rights and supporting the beneficiary while exercising those rights to support the empowerment of the beneficiary. 
Collaborate with Integrated Care Teams and Community Resources: 
Attend all required meetings related to care planning and provider engagement
In conjunction with the care management team, engage in various skill-building activities such as learning how to obtain and maintain stable housing, manage finances, increase employment readiness skills, interact with others in private and public settings, maintain healthy non-violent relationships, engage in safe, non-medical ways to control modifiable risk factors that impact his or her health (e.g. smoking, drug and alcohol use, obesity, etc.), learn skills to increase motivation and actively address health conditions such as diabetes, heart disease, COPD, etc.
Notify QP of any new service needs identified during service monitoring. Participate treatment team meetings.
Develop in-depth knowledge of various community systems and provide consultation
Engage with Providers and with Integrated Care Teams and Community Resources: 
Collaborate and consult with Integrated Care Teams and Community Resources to enhance and expand available resources.
Build partnerships with public and private mental health agencies, child serving agencies, DSS, DJJ, and community partners, to develop programs and resources to increase family involvement in care delivery.
Assist with self-help, advocacy, pre-crisis support, and supporting the member with speaking with employers, landlords and others regarding reasonable accommodations for his or her psychiatric and/or physical health conditions.
Link members to appropriate community-based services to ensure that they are actively engaged in the service, including supports related to housing, employment, and nutrition.
<ol>
<li>Caseload Maintenance:</li>
</ol>
<ul>
<li>Maintain accurate caseloads and tracking tools to ensure correspondence is being mailed to identified members within the necessary timeframes.</li>
</ul>
<ol>
<li>Maintain Documentation:</li>
</ol>
<ul>
<li>Maintain medical record compliance/quality.</li>
<li>Ensure timely documentation of activities as required by department policy and procedures.</li>
</ul>
<ol>
<li>Compliance:</li>
</ol>
<ul>
<li>Comply with organizational and departmental Policies, Procedures, Processes, Workflows</li>
</ul>
<ol>
<li>Other Duties as assigned including but not limited to:</li>
</ol>
<ul>
<li>Establishes a caring, therapeutic relationship with member.</li>
<li>Demonstrates understanding of members rights and ensures member’s rights are protected.</li>
<li>Must meet applicable Liability Insurance Requirements if reimbursement is requested.</li>
<li>Maintain a valid North Carolina Driver’s License, acceptable criminal record and Health Registry Check that adhere to standard of employment.</li>
<li>Demonstrates knowledge of policies and procedures defined in the employee handbook.</li>
<li>Demonstrate professional work ethics.</li>
<li>Complete training requirements. Attends all training sessions as required by the agency.</li>
<li>Participates in activities to promote personal growth and development.</li>
<li>All other duties as deemed necessary.</li>
</ul>
Knowledge &amp; Skills must be proficient in the following areas and required in daily operations:
<ul>
<li>Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans</li>
<li>Knowledge of community specific financial planning resources</li>
<li>Knowledge of and skilled in the use of Motivational Interviewing techniques</li>
<li>Strong interpersonal and written/verbal communication skills</li>
<li>Conflict management and resolution skills</li>
<li>High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.</li>
<li>Strong problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers.</li>
<li>Detail oriented</li>
<li>Ability to organize multiple tasks and priorities</li>
<li>Ability to change the focus of activities to meet changing priorities</li>
<li>Proficiency in Microsoft Office products (such as Word, Excel, Google, etc.) is required</li>
<li>Must demonstrate flexibility and adaptability.</li>
</ul>

Certified Peer Support Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Health Savings Account (HSA)</li>
<li>Life &amp; Disability Insurance</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Urgent Care Front Desk Insurance &amp; Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week) Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter Most You're not just answering phones you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do 
<ul>
<li>Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture</li>
<li>Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand</li>
<li>Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue</li>
<li>Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters</li>
<li>Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare</li>
<li>Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency</li>
<li>Protect Patient Information: Maintain organized records while strictly following HIPAA regulations</li>
</ul>
This Role is Perfect for You If: 
<ul>
<li>You have experience with insurance verification and medical billing (non-negotiable!).</li>
<li>You can explain complex insurance concepts to frustrated patients with empathy and clarity.</li>
<li>You're obsessively detail-oriented a single digit error in an insurance ID can cost thousands.</li>
<li>You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.</li>
<li>You're tech-savvy with medical billing software and EMR systems.</li>
<li>You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.</li>
<li>You maintain a positive attitude even when dealing with challenging financial conversations.</li>
</ul>
What's In It For You: 
<ul>
<li>Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.</li>
<li>Receive specialized training in insurance verification and patient financial counseling.</li>
<li>Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.</li>
<li>Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.</li>
<li>Be part of healthcare innovation that's expanding nationwide.</li>
<li>Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor or move into clinic leadership and management as we continue expanding to 500+ locations.</li>
</ul>
Perks &amp; Benefits: We take care of the people who take care of our patients. As a full-time team member, youll receive: 
<ul>
<li>Medical, Dental &amp; Vision Insurance (available after 30 days)</li>
<li>Mental Health &amp; Prescription Coverage</li>
<li>Health Savings Account (HSA) with employer contributions</li>
<li>Short &amp; Long-Term Disability + Life Insurance</li>
<li>401(k) with Employer Match</li>
<li>Paid Time Off starting at 152 hours/year</li>
<li>Employee Assistance Program (free counseling sessions)</li>
<li>Uniform Allowance + Verizon Discount + More</li>
</ul>
The Details: 
<ul>
<li>Location: Our state-of-the-art urgent care facility</li>
<li>Schedule: Full-time with flexible shifts (some evenings/weekends)</li>
<li>Requirements:
<ul>
<li>High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus</li>
<li>Current CPR or Basic Life Support (BLS) certification is required for this role.</li>
</ul>
</li>
</ul>
We invest in your well-being so you can bring your best self to workevery shift, every patient. Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. #JoinTheAFCTeam AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at <a href="mailto:recruiters@americanfamilycare.com" target="_blank">recruiters@americanfamilycare.com</a>. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $20.00 to $24.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

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