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<h3>Job Description</h3>
Job Description 
Job Summary
A Housekeeper/Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.
 
Education &amp; Experience
<ul>
<li>High School diploma or equivalent and/or experience in a hotel or a related field preferred.</li>
<li>This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.</li>
</ul>
 
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and employees in a friendly, service-oriented manner.</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards as required by scheduling, which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Thoroughly clean and restock the required number of guest rooms per shift.</li>
<li>Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.</li>
<li>Remove all trash and dirty linen from guest rooms.</li>
<li>Keep all hallways, public areas and closets clean, neat and vacuumed.</li>
<li>Prepare housekeeping cleaning cart for next day's use.</li>
<li>Clean room with the door closed always unless requested to do otherwise by the guest.</li>
<li>Report all missing items from room (i.e., irons/boards, hairdryers, etc.) to Housekeeping Supervisor/Manager.</li>
<li>Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.</li>
<li>Handle items for "Lost and Found" according to the standards.</li>
<li>Follow all procedures as outlined by the Housekeeping Manager.</li>
<li>Other duties as required.</li>
</ul>
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift)
 
Work Environment of Job 
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: N
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: N
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: N
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency : N
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: N
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: N
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: N
Associate is required to function in narrow aisles or passageways.
Frequency: N
Associate is exposed to infectious diseases.
Frequency: N
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency: N
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: F
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: O
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: F
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: F
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: F
Crawling: Moving about on hands and knees or hands and feet.
Frequency: F
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: F
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: F
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: F
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: O
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: O
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: C
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: F
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: 20-50LBS
 
Background Check
This job requires a valid drivers' license and motor vehicle background check.
This job requires a criminal background check.
 
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 Job Posted by ApplicantPro

Room Attendant

<h3>Job Description</h3>
Job Description
Do you enjoy providing exceptional customer service and ensuring guests have a memorable experience? If so, we have an exciting opportunity for you to join our team as a part-time Guest Services Associate at Cedar Glen Lodge in Tahoe Vista, CA. This position is perfect for someone who is passionate about hospitality and takes pride in delivering exceptional customer service. Your ability to handle guest requests and resolve any issues that may arise contributes to our reputation as a premier lodging destination in Tahoe Vista.
In addition to the exciting and dynamic nature of this role, you also receive competitive pay at a rate of $23.50 per hour.
If you are ready to embark on a fulfilling career in the hospitality industry and make a lasting impression on our guests, we invite you to apply for the Guest Services Associate position at Cedar Glen Lodge.
YOUR DAY
In this role as a Guest Services Associate, you are a friendly and outgoing individual who enjoys interacting with people, and you have a knack for problem-solving and assisting guests with their needs. You are the face of our hotel, greeting guests with a warm smile and providing them with exceptional customer service. We are willing to train the right person who has a passion for guest interaction and enjoys helping to resolve any small issues that may arise throughout the day.
YOUR HOURS
This part-time front desk position typically works Monday - Friday.
REQUIREMENTS
<ul>
<li>High school diploma</li>
<li>Computer literate</li>
<li>Excellent written and verbal communication skills</li>
<li>Friendly attitude</li>
<li>Reliable transportation</li>
</ul>
OUR MISSION
Welcome to Cedar Glen Lodge, where the tranquility of Lake Tahoe's breathtaking beauty meets the warmth of a welcoming workplace. Nestled on the pristine shores of the lake in California, our lodge offers not only an idyllic escape for guests but also a fulfilling haven for those seeking meaningful employment. Cedar Glen Lodge is more than just a workplace; it's a community that values both personal growth and connection to the local culture. Whether you're drawn to the direct guest interaction that defines our hospitality or the chance to develop valuable skills that transcend industries, Cedar Glen Lodge invites you to become part of an experience that captures the essence of Lake Tahoe's charm.
READY TO APPLY?
If you think this customer service job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
 Job Posted by ApplicantPro

Guest Services Associate

<h3>Job Description</h3>
Job Description
Now Hiring: Hotel General Manager
CUSA, LLC, one of the industry's most successful hotel management companies, is seeking a Hotel General Manager with Marriott Brand Experience for the 57-room Fairfield Inn Middletown, Ohio. The general manager should have previous Marriott Hotel general manager experience. When joining our team, you will join a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.
The Hotel General Manager would be responsible for the leadership and daily oversight of a Marriott-branded hotel, driving top-line revenue, bottom-line profitability, exceeding MPI, ARI, and RGI metrics, and maintaining guest service scores in Intent Recommend and Elite Appreciation. Recognizing Marriott Bonvoy members and enrolling new members, training the team for focus in priority areas of cleanliness, maintenance, and upkeep, and customer service with the GXP action plan.
Qualified candidates are encouraged to apply.

Hotel General Manager - Marriott Experience Required

<h3>Job Description</h3>
Job DescriptionDescription:
 The Fiber Splicing Supervisor oversees the daily operations of splicing crews, ensuring projects are completed safely, on time, and according to technical specifications. This role involves managing personnel, inspecting work quality, coordinating with other departments, and troubleshooting technical issues in the field. This is also a hands-on position, and candidate will be required to splice, test, and troubleshoot as needed at the direction of the OSP Construction Manager.
Requirements:
 Key Responsibilities: 
<ul>
<li>Supervise and coordinate the activities of fiber splicing crews, including scheduling and resource allocation. </li>
<li>Inspect completed work to ensure it meets industry standards and project specifications. </li>
<li>Provide technical guidance on splicing methods, testing procedures, and documentation. </li>
<li>Maintain compliance with safety standards and company policies. </li>
<li>Provide hands on troubleshooting of splicing and connectivity issues in both underground and aerial environments. </li>
<li>Maintain accurate records of splicing activities, test results, and daily progress in Espeed and other systems as needed. </li>
<li>Train and mentor new splicing technicians and ensure crew members stay current on best practices and safety protocols.</li>
<li>Manage the activities of other OSP construction crews and provide daily documentation as directed by the OSP Construction Manager.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; technical certifications in fiber optics preferred. </li>
<li>3–5 years of experience in fiber splicing, including supervisory or leadership roles. </li>
<li>Strong knowledge of OTDR, fusion splicing, and fiber testing procedures. </li>
<li>Excellent leadership, organizational, and communication skills. </li>
<li>Ability to interpret fiber schematics, construction drawings, and splice documentation. </li>
<li>Proficient with splicing tools, testing equipment, and safety procedures. </li>
<li>Valid driver’s license and willingness to travel as needed.</li>
<li>Knowledge of Coaxial splicing is a plus</li>
</ul>

OSP Splicing Supervisor

<h3>Job Description</h3>
Job Description TITLE: Front Desk Receptionist LOCATION: Washington DC /Hybrid MINIMUM EDUCATION: Bachelors degree in IT or related field or equivalent experience. REQUIRED EXPERIENCE: 3 years INTERVIEWS: Either Webcam or In Person Job Description: The client seeks for the Front Desk Receptionist. Complete Description: The Administrative Assistant will provide essential support to the executive team and ensure the efficient operations of the office. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks to facilitate smooth business operations. Duties: Schedule and coordinate appointments, meetings, and events for executives and team members. Handle conflicts and reschedule as necessary. Serve as the primary point of contact for internal and external communications. Maintain an organized and efficient office environment. Manage office supplies, equipment, and ensure that common areas are tidy and functional. Prepare, file, and retrieve corporate documents, records, and reports. Handle confidential information with discretion Provide administrative support to management, including preparing reports, presentations, and spreadsheets. Assist with special projects and company events as needed. Greet visitors and clients, handle inquiries, and ensure a professional and welcoming office atmosphere. Other duties as assigned Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Required Strong organizational and multitasking abilities. Required Excellent written and verbal communication skills. Required Ability to handle sensitive information with confidentiality. Required

Front Desk Receptionist

<h3>Job Description</h3>
Job Description
<ul>
<li>We are hiring immediately for a full time FRONT DESK RECEPTIONIST position.</li>
<li>Location: Fresh and Ready - 1145 Arroyo Avenue, San Fernando, CA 91340. Note: online applications accepted only.</li>
<li>Schedule: Full time schedule; Monday through Friday. 8:00 am to 4:30 pm. More details upon interview.</li>
<li>Requirement: Prior customer service, production, packing, purchasing, accounting, quality assurance, and warehouse and logistics department experience is preferred. Fluent in English and Spanish. </li>
<li>Pay Range: $19.00 per hour to $21.00 per hour.</li>
<li>Additional Responsibilites: </li>
<li>Answer phones and transfer calls; Greet visitors and applicants, ensuring their comfort;</li>
<li>Assist HR with shoe cover distribution for department tours;</li>
<li>Perform additional administrative tasks that may be assigned by management and executive team. *Internal Employee Referral Bonus Available</li>
</ul>
We Make Applying Easy! Just text JOB to 75000 &amp; search for the requisition ID number 1423333 .
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: <a href="http://olivia.paradox.ai/moSkg" target="_blank">http://olivia.paradox.ai/moSkg</a>
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Job Summary
 Summary: Responsible for clerical functions and administrative support of food service programs. Essential Duties and Responsibilities: 
<ul>
<li>Answer telephones and direct inquiries in a professional and client centric manner.</li>
<li>Maintain confidential personnel files.</li>
<li>Assist management staff in preparing confidential employment and labor relations documents, including but not limited to proposed disciplinary notices.</li>
<li>Assist with staffing, including finding staff when employees call out on short notice.</li>
<li>Work effectively and maintain good working relationships with co-workers, school personnel, administrators, student's parents and Supervisor.</li>
<li>Complete and maintain accurate and up to date records of students eligible for free and reduced priced lunches if applicable.</li>
<li>Enter weekly cash sales and meal counts using computer.</li>
<li>Perform daily bank deposit reconciliation.</li>
<li>Process vendor invoices for payment - using computer, making sure addition is correct and checking item prices against bid specifications, making sure there is no discrepancy in pricing.</li>
<li>Perform monthly vendor statement reconciliation.</li>
<li>Prepare monthly state claim form for reimbursement.</li>
<li>Assist in preparation of end of month financial reports.</li>
<li>Attend in-service and/or safety meetings as required.</li>
<li>Maintain clean and safe work environment; ability to perform job safely.</li>
<li>Performs other duties as assigned.</li>
</ul>
Associates at Fresh &amp; Ready Foods are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 
Applications are accepted on an ongoing basis.
Fresh and Ready Foods maintains a drug-free workplace. 
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

FRONT DESK RECEPTIONIST (FULL TIME)

<h3>Job Description</h3>
Job Description
Homewood Suites- Sarasota/Lakewood Ranch- 305 N. Cattlemen Road, Sarasota, FL 34235 We are currently looking for Room Attendant to join our Housekeeping Team! Our beautifully appointed all -suite hotel (133 suites) – the Homewood Suites by Hilton, is off I-75, next door to Nathan Benderson Park, and favored by rowing teams, paddlers, and cyclists. The Mall at University Town Center is steps away offering a variety of shopping and dining options. Our suites have kitchens and plenty of space for our guests and their families. We enjoy meeting guests from all over the world. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
A Room Attendant will be responsible for maintaining the cleanliness of our guest rooms and suites.
We have Full Time and Part Time opportunities starting rate of pay $16 per hour. 
Role:
<ul>
<li>Clean rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service. This includes cleaning floors, vacuuming, changing linens, making beds, cleaning bathrooms.</li>
<li>Reporting discrepancies and maintenance problems to supervisor.</li>
<li>Providing excellent customer service by responding promptly to guest requests.</li>
<li>Working typical shifts that include weekends and holidays when required.</li>
<li>Shift hours are a follows: 8-9am to finish - approximately 8 hours - flexibility to work weekends and holidays</li>
</ul>
About Buffalo Lodging Associates: 
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
Previous experience in a hotel setting or open to training. Excellent customer service skills. Able to work alone or as part of a team. Ability to work on feet for extended periods. Can navigate a cart weighing up to 100 lbs., and lift, carry up to 25 lbs. And most importantly an engaging personality.
What We Offer You: 
At Buffalo Lodging, we are committed to keeping our most important assets – our associates– healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
<ul>
<li>Paid Weekly (Every Friday!)</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Competitive 401 (k) Retirement Savings Plan with Generous Employer Match</li>
<li>Paid Vacation and Sick Time</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Flexible Spending Account</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Hotel Discounts – for You, Your Friends and Family</li>
<li>Monthly Employee Appreciation Activities &amp; Events</li>
<li>Learning and Development Opportunities</li>
<li>Employee Referral Program</li>
</ul>
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job DescriptionCompany Description 
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.
For more details about America's Best, visitAmericasBest.com.
At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.&nbsp;The role provides prompt, courteous service to customers either on the phone or in person.
How would you like Sundays off? Yes, every Sunday we’re closed!
Job Description 
What would you do? – The Specifics
<ul>
<li>Ensures high quality customer service while following all safety protocols.</li>
<li>Ensures a smooth flow of customers through the store.</li>
<li>Answers, screens, and forwards incoming phone calls in accordance with National Vision&nbsp;protocol.</li>
<li>Processes and understands managed care plans while obtaining document information from the insurance company as needed.</li>
<li>Provides customers basic and accurate information.</li>
<li>Schedules and confirms appointments, follow-up visits and classes.</li>
<li>Files all patient records daily and pulls patient files for the next day's appointments.</li>
<li>Checks order status and notifies customers when orders are in or of any delays.</li>
<li>Keeps reception area tidy and presentable with all necessary materials.</li>
<li>Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.</li>
<li>Participates in regularly scheduled mandatory communication meetings.&nbsp;</li>
</ul>
Qualifications 
&nbsp;Are you the right fit? – The Suitable Talent
<ul>
<li>Fluent in reading and speaking both English and Spanish.</li>
<li>Experience as a Receptionist, Front Office Representative or similar role preferred but not required.</li>
<li>0-2 years related experience or training preferred.</li>
<li>Experience handling multiple phone lines preferred.</li>
<li>Strong customer service skills required.</li>
<li>Strong organizational skills required.</li>
</ul>
 Additional Information 
Taking Care of our People
We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.
Please see our website&nbsp;<a href="http://www.nationalvision.com&nbsp;to" target="_blank">www.nationalvision.com&nbsp;to</a> learn more.
We are an equal opportunity employer.&nbsp; We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Front Desk Receptionist - Bilingual Spanish

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education &amp; Experience
<ul>
<li>High School diploma or equivalent required; College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li>
<li>Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing</li>
<li>Ability to read, comprehend and write simple instructions and/or short correspondence and memos</li>
<li>Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations</li>
<li>An operational knowledge of Microsoft Office suite</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays</li>
<li>Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)</li>
<li>• Ability to participate in the creation of an enjoyable work environment</li>
</ul>
 
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation.</li>
<li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li>
<li>Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates.</li>
<li>As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members</li>
<li>Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.</li>
<li>Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job Description
The Lancaster City Center Branch is searching for a dynamic addition to the team, interested in working weekdays 12:30-8:30 and every other weekend
Our Welcome Desk Associates are our "go to" people who help our members and employees, providing information on the branch, services, and programs, on the phone and in person. If you enjoy being around people and engaging people in the community, this is the position for you!
Employees enjoy FREE use of the facilities at all branches, including our outdoor pools, gym, and wellness center. Program discounts include FREE use of Child Watch up to 3 hours per day or Camp/School-Aged Child Care for your own children while you're working when available, and discounts on programs and lessons. Full-time and Regular Part-time Employees accrue PTO after their first month and receive free membership for their family!
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
<ol>
<li>Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.</li>
<li>Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.</li>
<li>Must be familiar with the program brochure, website, and YMCA social media pages to become educated about the Y programs and services to sell them effectively.</li>
<li>Help resolve problems and concerns for potential members, members, and staff in a positive and professional manner.</li>
<li>Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.</li>
<li>Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.</li>
<li>Accurate receipting of memberships, program participant information, and revenue in computer.</li>
<li>Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.</li>
<li>Responsible for accurate daily shift closing and following shift change procedures.</li>
<li>Ensure security of the building by monitoring building as well as following procedures to Open- Close the Member Service Desk area and the main building (depending on the shift).</li>
<li>Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.</li>
<li>Conduct tours of the YMCA for new and prospective members using the tour sheet provided.</li>
<li>Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.</li>
<li>Be knowledgeable in emergency procedures in case of fire or injury.</li>
<li>Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.</li>
<li>Participate in orientation and staff development trainings as required.</li>
<li>Help with other tasks as assigned, including bulk mailings, membership promotions, open houses, and other assignments for the good of the YMCA.</li>
</ol>
LEADERSHIP COMPETENCIES:
<ul>
<li>Communication &amp; Influence</li>
<li>Engaging Community</li>
<li>Emotional Maturity</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High school diploma or GED certification</li>
<li>Proficient computer skills</li>
<li>Bi-lingual English/Spanish ability is a plus</li>
<li>Six months experience in service-oriented or sales environment required</li>
<li>Skills in problem-solving, relationship building and communications</li>
<li>Ability to work calmly under all conditions</li>
<li>Use independent initiative and thinking</li>
<li>Work well in a team setting</li>
<li>Ability to multi-task</li>
<li>Adult and Pediatric CPR, first aid, and AED</li>
<li>Complete Listen First training within one year of employment</li>
</ul>
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.</li>
<li>The employee frequently is required to sit and reach, and must be able to move around the work environment.</li>
<li>The employee may have to complete a job where repetitive motions are required.</li>
<li>Employee must be able to communicate effectively by speaking and listening.</li>
<li>The employee must occasionally lift and/or move up to 10 pounds.</li>
</ul>
Requirements
QUALIFICATIONS:
<ul>
<li>High school diploma or GED certification</li>
<li>Proficient computer skills</li>
<li>Previous experience in service-oriented or sales environment required</li>
<li>Skills in problem-solving, relationship building, and communications</li>
<li>Ability to work calmly under all conditions</li>
<li>Use independent initiative and thinking</li>
<li>Work well in a team setting</li>
<li>Ability to multi-task</li>
</ul>
 
Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.

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