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<h3>Job Description</h3>
Job DescriptionSalary: $18.20 
Schedule Breakdown:Every Day (Monday Sunday)
1st Shift: 6:45am 3:15pm
2nd Shift: 2:45pm 11:15pm
JOB SUMMARY
The Guest Services Associate (GSA) is responsible for the internal operation of the 123-room Ronald McDonald House at Stanford while on shift, maintaining a supportive, safe, and secure environment for families, staff, and volunteers. The GSA team provides guest services year-round. Under the direct supervision of the Guest Services Coordinator, the GSA directs the work of Team Volunteers, creates a welcoming atmosphere for guests, and ensures that services are delivered according to current policies and procedures. The GSA interacts with families and guests from diverse cultural and economic backgrounds within a semi-medical environment, properly badges them in, and connects them to the appropriate staff member.
 
Additionally, this role holds administrative responsibilities such as answering and transferring phone calls, processing staff and family packages and correspondence, greeting guests, checking in and out guest families, managing family access cards, logging maintenance orders, maintaining a clean main lobby, kitchen, laundry rooms, seating and dining areas, stocking and distributing household resources, and responding to all family questions and emergency situations.
 
The Guest Services Associate is a full-time or part-time, non-exempt role required to work some holidays and weekends. Full-time GSAs are expected to work five 8-hour shifts every week. Part-time GSAs are expected to work one to three 8-hour shifts every week. All GSAs are welcomed to pick up complete or partial open shifts.
 
DUTIES AND RESPONSIBILITIES
<ul>
<li> Connect with outgoing/incoming GSA at the beginning and end of each shift to relay important information.</li>
<li> Respond to all family questions and emergency situations with compassion, attentiveness, and exercising professional boundaries, ensuring all appropriate departments are informed and communication is clear. </li>
<li> Maintain a safe and secure communal living environment for families by safeguarding the main entrance, identifying guests, frequenting communal areas, and communicating any concerns to the appropriate staff member.</li>
<li> Connect families, guest, visitors, volunteers or donors with the appropriate staff member via phone, in-person or share the correct contact information.</li>
<li> Perform walk-throughs of the entire house, multiple times during shift to ensure tidiness and safety, fostering an atmosphere of availability and approachability. </li>
<li> Register and monitor Day Pass families, providing tours, towels, and other resources.</li>
<li> Log all maintenance issues observed during walk-throughs or requested by staff or families through our Family Registry System, ensuring all necessary information is provided and recorded.</li>
<li> Complete all family requests and deliveries, including fridges, freezers, cots, pack &amp; plays, breast pumps, and other linen items, to support families needs.</li>
<li> Accept, record, and distribute donations, ensuring donors are welcomed and appreciated for their support and their information is capture accurately.</li>
<li> Create, replace, and monitor family access cards.</li>
<li> Carry duty cell phone to ensure availability for families, guests and emergencies while not at the front desk. </li>
<li> Support the family care department with check-ins, check-outs, room changes, and the preparation of welcome folders/bags for incoming families.</li>
<li> Guide the work of Team Volunteers, utilizing them as an extension of the GSA team to restock storage spaces, tidy common areas, cover breaks, and attend to the family needs.</li>
<li> Receive, log and distribute all family and staff packages and correspondence, ensuring accurate record of date and time received, delivery company, appropriate storage.</li>
<li> Maintain a clean main lobby, kitchen, laundry rooms, seating, and dining areas by tiding them up, picking up trash, and wiping down surfaces. </li>
<li> Load, unload, and run family kitchen dishwashers at the end of the day.</li>
<li> Prepare, put out, and clean up daily continental breakfast, following safe food handling practices.</li>
<li> Count and put away daily dinner leftovers, following safe food handling practices.</li>
<li> Monitor, stock and distribute household resources including trash bags, toilet paper, laundry soap, cleaning cloths, diapers, toiletries, feminine pads, and other items to the laundry rooms, front desk and other storages.</li>
<li> Restock and monitor soda and water machines, as well as accept and organize soda deliveries using the first in, last out method.</li>
<li> Thoroughly disinfect fridges, freezers, cots, cribs, breast pumps, strollers, wheelchairs, and other items before to storing them or providing them to families. </li>
</ul>
QUALIFICATIONS AND PREREQUISITES:
Education and experience:
<ul>
<li> High School Diploma Required</li>
<li> 1 year of customer services experience</li>
</ul>
Knowledge, skills, abilities, and other:
<ul>
<li> Spanish-speaking, a plus</li>
<li> Compassionate and attentive customer service.</li>
<li> Good problem-solving and organizational skills.</li>
<li> Strong attention to detail.</li>
<li> Ability to work and adapt to a fast and slow-paced environment.</li>
<li> Good active listening.</li>
<li> Ability to handle difficult situations with confidence and compassion.</li>
<li> Service oriented.</li>
<li> Ability to set professional boundaries with families.</li>
<li> Ability to work as part of a large team, fostering a positive work environment.</li>
<li> Strong communication skills.</li>
<li> Interest in working with families and children.</li>
<li> Ability to work with diverse populations.</li>
<li> Computer literate in MS Office suite of products or similar. </li>
<li> Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.</li>
<li> Certified in Adult &amp; Pediatric CPR, First Aid and AED or ability to get certified.</li>
<li> Valid CA drivers license.</li>
<li> Must be able to lift 50 pounds.</li>
</ul>
 
Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned.

Guest Services Associate, Stanford

<h3>Job Description</h3>
Job DescriptionSalary: $25.00 per hour 
THE SAN MATEO COUNTY EVENT CENTER IS SEEKING EXPERIENCED CONCESSION COOKS TO WORK SPECIAL EVENTS
Working for the San Mateo County Event Center and Fair is an excellent opportunity to be part of a vibrant and exciting team. The Event Center and Fair (a 501c3 Non Profit) is a great place to use your administrative skills in a multifaceted and fun environment. You will have the chance to work with a diverse group of people and help create memorable experiences for guests. Working for the San Mateo County Event Center and Fair is a great way to gain experience and positively impact the community.
 
The San Mateo County Event Center is a public assembly facility which hosts a wide variety of events and produces the San Mateo County Fair and operates the Jockey Club, a satellite wagering facility for horseracing as well as a full-service catering and food service operation.
The concessions cook will produce visually appealing and good tasting foods to SMCEC standards. Preparation of meals may be exhibition style to order for customers. 
 
This position provides concession cook services during select events on an as needed basis. This is not a full-time position and this position does not have a regular work schedule. You will be offered shifts as they become available based on business needs.
 
Rate of pay: $25.00 per hour
 
Essential Functions/Responsibilities 
Essential and other important responsibilities and duties may include but are not limited to the following: 
 
<ul>
<li> Preparing food according to SMCEC guidelines &amp; recipes</li>
<li> Observe and test foods to determine if they have been cooked sufficiently, taking temperatures. Adjust seasoning to SMCEC guidelines &amp; recipes</li>
<li> Grilling, cooking, and frying foods. Grilling and garnishing hamburgers and other meats.</li>
<li> Planning and managing work orders to ensure all items of an order are finished and served at the same time.</li>
<li> Season and cook food according to recipes and experience.</li>
<li> Weigh, measure, and mix ingredients according to recipes, using various kitchen utensils and equipment.</li>
<li> Portion, arrange, and garnish food, and serve food to patrons.</li>
<li> Performing simple food preparation tasks, such as slicing up meats and vegetables.</li>
<li> Completing orders from steam tables, plating the food, and serving to the customers.</li>
<li> Stocking concession stand shelves.</li>
<li> Cleaning food preparation equipment and areas.</li>
<li> Regulate temperature of ovens, broilers, grills, and roasters.</li>
<li> Must follow all safety rules and actively prevent accidents.</li>
<li> Must comply with all ServSafe and HACCP programs and principles.</li>
<li> Must be able to correctly and safely use standards kitchen equipment. Chefs' knives; Convection ovens; Rotating rack ovens; Meat and cheese slicing machines, steamers, grills and broilers.</li>
<li> Knowledge of raw materials, production processes, quality control, costs, and other techniques for food preparation.</li>
<li> Perform additional duties as assigned.</li>
</ul>
Qualifications
<ul>
<li> Commitment to quality service, have a severely strong work ethic and be truly passionate about food. </li>
<li> Basic understanding of professional cooking skills, local and seasonal ingredients, and diverse cooking styles and cultures.</li>
<li> Understanding and knowledge of safety, sanitation and food handling procedures.</li>
<li> Strong customer service skills.</li>
<li> Ability to multi-task, manage time and work well under pressure.</li>
<li> Ability to build and maintain positive working relationships with management, co-workers, clients and customers using principles of good customer service.</li>
<li> Possess a positive attitude, work well independently and as part of a team.</li>
<li> Requires being responsible, reliable and dependable to fulfill job obligations.</li>
<li> Work long and irregular hours including evenings, weekends and holidays.</li>
</ul>
 
Minimum Requirements
<ul>
<li> Any combination of education, experience and training that would provide the required knowledge and abilities to perform the responsibilities of this position. High school diploma or equivalent. </li>
</ul>
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to make repetitive hand movements in the performance of daily duties. Employee is occasionally required to sit, reach with hands and arms and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. May be exposed to grease, smoke, fumes, solvents, chemicals, heat and sharp objects. Must be able to speak, hear and see. Vision requirements are close vision, distance vision, peripheral vision and ability to adjust focus.

Concession Cook

<h3>Job Description</h3>
Job DescriptionSalary: $19 
Job Title: Night Auditor
 
Hotel/Department: Front Desk Operations
 
Reports to: Hotel Operations Manager
 
Job Overview: Responsible for the auditing of all charges and postings, correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the Morning Reports. Check-in/check-out hotel guests courteously and efficiently: process all payments according to hotel requirements. Provide information and assistance to guests and visitors.
 
Job Responsibilities: 
<ol>
<li> Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</li>
<li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li>
<li> Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li>
<li> Maintain positive guest relations at all times.</li>
<li> Resolve guest complaints, ensuring guest satisfaction.</li>
<li> Maintain complete knowledge of:</li>
<li>All hotel features/services, hours of operation.</li>
<li>All room types, numbers, layout, dcor, appointments, and location.</li>
<li>All room rates, special packages, and promotions.</li>
<li>Daily house count and expected arrivals/departures.</li>
<li>Room availability status for any given day.</li>
<li>Scheduled daily group activities.</li>
<li> Monitor and maintain cleanliness, sanitation, and organization of assigned work areas including but not limited to the front desk, lobby, breakfast area, and exterior of the property. </li>
<li> Pick up, count and maintain bank. Secure bank at all times.</li>
<li> Read the log book daily and record all pertinent information in the log book.</li>
<li> Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.</li>
<li> Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.</li>
<li> Fulfills guests needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.</li>
<li> Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.</li>
<li> Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.</li>
<li> Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.</li>
<li> Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.</li>
<li> Maintains front desk area in a clean and orderly fashion.</li>
<li> Possesses and maintains thorough knowledge of hotel and areas attractions.</li>
<li> Completes all necessary paperwork; maintains files and records.</li>
<li> Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.</li>
<li> Performs other duties as assigned by manager.</li>
</ol>
 
 
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following: 
<ul>
<li>Stand for long periods of time.</li>
<li>Calculate figures and amounts.</li>
<li>Understand and respond to a diverse population.</li>
</ul>
 
 
*This list is not finalized. Management reserves the right to add to or deduct from this list at any time without prior notice.

Night Auditor

<h3>Job Description</h3>
Job DescriptionSalary: 20 
Want to work in a company where you can meet people from all over the world? Be in an environment thats young, fun, and relaxed and in the Bay Area? Then Samesun San Francisco is the place for you. We are hiring for our front desk department. You will become a part of the Samesun Nation, a network of hostels throughout the US and Canada. We are a friendly, family-like group wanting to show our guests all the beauty and history of San Francisco and love to hire friendly, like-minded individuals.
Learn more about us at <a href="http://www.samesun.com" target="_blank">www.samesun.com</a>.
RESPONSIBILITIES include:
- Basic knowledge of customer service.
- Respond to guests issues and complaints in a friendly, timely manner.
- Checking in guests, answer emails and phone inquiries, data entry and payments of reservations.
- Work with housekeeping to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Monitor supplies and inventory, notify management when supplies are low.
- Work space must be kept clean and organized.
- Clean, sanitize and maintain common areas of the hostel (lobby and outdoor patio)
- Restock breakfast/housekeeping/general hostel inventory.
- Ability to problem solve and work independently.
- Ensure that the reception area is well kept and tidy.
- Must be able to lift 50 lbs.
- Extra duties may be assigned by the Manager.
COMPENSATION AND BENEFITS
 
- Starting hourly wage is $20
-Free and/or discounted stays at any of our other locations in California and across Canada. Locations include Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, and Montreal.
- Periodic opportunities for promotion.
Expected start date: Immediately.
Job Types: Part-Time, and Permanent
HOURS: 24 hours a week. Looking to fill our evening shift T-Th.
Benefits:
<ul>
<li>Casual dress</li>
<li>Company events</li>
<li>Location discounts</li>
<li>Promotion opportunities </li>
</ul>
Flexible Language Requirement:
<ul>
<li>Spanish not required but a plus.</li>
</ul>
Schedule:
<ul>
<li>8-hour shifts</li>
<li>Evening shift</li>
<li>Weekend availability a must</li>
</ul>
Supplemental pay types:
<ul>
<li>Paid overtime.</li>
</ul>
 
Experience:
<ul>
<li>Hotel &amp; Accommodations Guest Services Staff: 1 year (preferred)</li>
<li>Customer service: 1 year (preferred)</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionSalary: $24-30 / hr DOE 
Serenity Aesthetics &amp; Wellness is a premier medical spa located in the heart of San Francisco, between the Financial District and Union Square. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our clients. Our team of professionals is passionate about helping clients feel and look their best, and we take pride in maintaining the highest standards of care and customer service.
 
Position Overview:
We are seeking a personable, highly organized, and sales-driven Front Desk Associate to join our team. The ideal candidate will have excellent customer service skills, an interest/background in Medical Aesthetics, and the ability to multitask in a fast-paced environment. This role is central to ensuring a seamless client experience while driving growth through effective communication, service recommendations, and the promotion of our products and services.
 
Responsibilities
 
<ul>
<li>Client Interaction:
<ul>
<li>Greet and welcome clients in a professional and friendly manner.</li>
<li>Handle check-ins/outs, schedule follow-up appointments, and manage payment transactions accurately.</li>
<li>Respond to inquires about treatments and products.</li>
<li>Address minor client concerns with professionalism and escalate major issues to management as needed.</li>
</ul>
</li>
<li>Administrative Duties:
<ul>
<li>Maintain accurate patient records and ensure all necessary paperwork is completed.</li>
<li>Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.</li>
<li>Assist with data entry and other administrative tasks as needed.</li>
</ul>
</li>
<li>Facility Maintenance:
<ul>
<li>Perform opening and closing duties, as required, for the MedSpa.</li>
<li>Ensure lounge areas are tidy and welcoming for clients.</li>
</ul>
</li>
</ul>
 
Qualifications
 
<ul>
<li>2-3 years (preferred) in a customer-facing role</li>
<li>Knowledge of medical aesthetics and skincare is highly desired.</li>
<li>Exceptional customer service and communication skills.</li>
<li>Ability to multitask and stay organized in a fast-paced, team-oriented environment.</li>
<li>Reliable, punctual, and proactive with strong problem-solving skills.</li>
<li>Tech-savvy with proficiency in email, scheduling software, and mobile devices.</li>
</ul>
**Experience with MDWare or Zenoti software is a plus.
 
Availability
 
<ul>
<li>Flexible schedule with the ability to work some Saturdays.</li>
</ul>
 
What We Offer
 
<ul>
<li>A supportive and dynamic work environment.</li>
<li>Opportunities for growth and development within the company.</li>
<li>Comprehensive training to ensure your success in the role.</li>
</ul>

Front Desk Associate

<h3>Job Description</h3>
Job DescriptionSalary: $19.18 
JOB SUMMARY
RMHCBA is seeking an individual who is charismatic, a self-starter, problem solver, people person, and highly organized to join our Mission Bay team as a Guest Services Associate at UCSF Benioff Childrens Hospital Mission Bay. This role is responsible for supporting the Family Room, making sure all materials are complete and ready, support in the coordination distributing lunches and dinners, assist, and attend to in-hospital families, and cleaning/restocking family lounges, laundry rooms at the end of every shift. This position is also responsible for maintaining a supportive, safe, clean and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a medical environment.
 
This role requires working directly with hospital and food partners, volunteers and families, which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. The preferred candidate is a multifaceted operator creative, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity.
 
This is a part-time, non-exempt position reporting to the Associate Director, Family Services. Two position available, with the following shift:
Monday Friday,10 am 3pm 
Monday Friday, 2pm 7pm 
 
This role requires working holidays.
DUTIES AND RESPONSIBILITIES
<ul>
<li>Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information.</li>
</ul>
<ul>
<li>Supports the Family Room at UCSF Mission Bay by staffing the center and providing services to in-hospital families.</li>
</ul>
<ul>
<li>Stock and distribute resources including snack bags, laundry soap, toiletries, and other items to storage.</li>
</ul>
<ul>
<li>Accept, set-up, and distribute lunches and dinners.</li>
</ul>
<ul>
<li>Supports and provides back up in communication with UCSF housing coordinators to assign guest rooms.</li>
</ul>
<ul>
<li>Supports communication with community and hospital partners to coordinate family holiday events and gift giveaways.</li>
</ul>
<ul>
<li>Communicate with Programs Coordinators/Hospital Staff when family shares their concerns or has questions.</li>
</ul>
<ul>
<li>Supports infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates, family room, family lounges, and family laundry areas. </li>
</ul>
<ul>
<li>Monitor inventory of items, and cleaning supplies</li>
</ul>
<ul>
<li>Submitted work orders with UCSF forFamily Room and related items.</li>
</ul>
QUALIFICATIONS AND PREREQUISITE
Education and Experience:
<ul>
<li>High School Diploma</li>
</ul>
<ul>
<li>1 year of customer experience or in a related field</li>
</ul>
<ul>
<li>2-3 years of relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, medical environment, and understanding of non-profit community</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Compassionate and attentive customer service.</li>
</ul>
<ul>
<li>Demonstrated ability to problem-solve and organizational skills.</li>
</ul>
<ul>
<li>Excellent attention to detail.</li>
</ul>
<ul>
<li>Demonstrated active listening.</li>
</ul>
<ul>
<li>Ability to handle difficult situations with confidence and compassion.</li>
</ul>
<ul>
<li>Ability to deescalate difficult situations</li>
</ul>
<ul>
<li>Service oriented with a good sense of humor.</li>
<li>Ability to set up professional boundaries. </li>
<li>Experience working with volunteer groups or personal volunteer experience.</li>
<li>Demonstrated ability to communicate clearly through different mediums.</li>
<li>Ability to work with diverse populations.</li>
<li>Computer literate in MS Office suite of products or similar.</li>
<li>Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.</li>
<li>Certified in Adult &amp; Pediatric CPT, First Aid, and AED or ability to get certified.</li>
<li>Valid CA drivers license.</li>
<li>Must be able to lift 50 pounds.</li>
</ul>
 
Job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

Guest Service Associate, Mission Bay

<h3>Job Description</h3>
Job DescriptionSalary: 22-25 
Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Office Coordinator/Admin Professional for our growing general and cosmetic dermatology office in San Francisco. The right candidate will be able to provide an excellent patient experience, address patient concerns in a polished and professional manner, and streamline patient visits and office flow by anticipating the needs of the office. This is a customer service role that requires someone who excels at speaking to people, coordinating appointments, insurance information and managing patient expectations. You will be responsiblefor multiple providers' clinic schedule, calendaring, reporting processes andteam support.
 
Job Responsibilities:
<ul>
<li>Greet and check-in/outpatients with a smile.</li>
<li>Answer telephones in a cheerful and professional manner by the second ring.</li>
<li>Convert client interest calls/internet leads to booked appointments and services.</li>
<li>Achieve sales and medical to cosmetic conversion goals</li>
<li>Efficiently schedule appointments for optimal provider schedule and patient experience.</li>
<li>Take messages and document for patients using electronic medical records.</li>
<li>Successfully address common patient concerns and information requests.</li>
<li>Collect proper health insurance information including patient demographics, insurance card info, and copays.</li>
<li>Confirm patient insurance authorizations, referrals, active coverage prior to appointment.</li>
<li>Discuss products and services with excitement and confidence, building packages for clients.</li>
<li>Take card payments on Square for products and services.</li>
<li>Manage provider and management meeting calendars as needed.</li>
<li>Coordinate with vendors and representatives in a professional manner.</li>
<li>Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.</li>
<li>Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)</li>
</ul>
 Qualifications:
<ul>
<li>Bachelor's degree or two years high-level customer service experience</li>
<li>Desire at least 1 year of related medical office experience. </li>
<li>Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.</li>
<li>Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Responsible money handling practices.</li>
<li>Strong time management skills and rational reasoning to prioritize tasks is key.</li>
<li>Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.</li>
</ul>
 Compensation: $22-$25 DOE
Quarterly team bonus
Medical, vision and dental benefits after 60 days
401k
PTO
Complimentary and discounted services after training period

Front Desk/Medical Receptionist

<h3>Job Description</h3>
Job DescriptionSalary: $17 
Job Title: Front Desk Agent
 
Hotel/Department: Front Desk Operations
 
Reports to: Hotel Operations Manager
 
Job Overview: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
 
Job Responsibilities: 
<ol>
<li> Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</li>
<li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li>
<li> Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li>
<li> Maintain positive guest relations at all times.</li>
<li> Resolve guest complaints, ensuring guest satisfaction.</li>
<li> Maintain complete knowledge of:</li>
<li>All hotel features/services, hours of operation.</li>
<li>All room types, numbers, layout, dcor, appointments, and location.</li>
<li>All room rates, special packages, and promotions.</li>
<li>Daily house count and expected arrivals/departures.</li>
<li>Room availability status for any given day.</li>
<li>Scheduled daily group activities.</li>
<li> Monitor and maintain cleanliness, sanitation, and organization of assigned work areas including but not limited to the front desk, lobby, breakfast area, and exterior of the property. </li>
<li> Pick up, count and maintain bank. Secure bank at all times.</li>
<li> Read the log book daily and record all pertinent information in the log book.</li>
<li> Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.</li>
<li> Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.</li>
<li> Fulfills guests needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.</li>
<li> Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.</li>
<li> Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.</li>
<li> Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.</li>
<li> Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.</li>
<li> Maintains front desk area in a clean and orderly fashion.</li>
<li> Possesses and maintains thorough knowledge of hotel and areas attractions.</li>
<li> Completes all necessary paperwork; maintains files and records.</li>
<li> Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.</li>
<li> Performs other duties as assigned by manager.</li>
</ol>
 
 
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following: 
<ul>
<li>Stand for long periods of time.</li>
<li>Calculate figures and amounts.</li>
<li>Understand and respond to a diverse population.</li>
</ul>
 
 
*This list is not finalized. Management reserves the right to add to or deduct from this list at any time without prior notice.

<h3>Job Description</h3>
Job Description Concierge / Resident Services Coordinator US-CA-Menlo Park Job ID: 2025-5520 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Middle Plaza Overview 
Rental Discount Available! Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 36,000 apartment units. OPPORTUNITY: CONCIERGE / RESIDENT SERVICES COORDINATOR– MENLO PARK, CA
Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 508-unit community, Jasper Towers! This is a great career opportunity in an ideal location!
Essential Functions:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for greeting prospects, guests and visitors as they arrive to our community
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide a personalized experience, with emphasis on care and convenience for our future and current residents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify, communicate and implement opportunities to improve resident happiness and service.
 QUALIFICATIONS • Must have experience in customer experience with ability to pass fair housing exam.
• Yardi experience is a plus.
• Must have relevant experience. • Ability to effectively communicate both written and verbal. • Experience with file audits, customer service and resident engagement a must! • Ability to work independently without direct supervision. • Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD. • Current driver's license and auto insurance. • Able to work weekends and overtime as job requires.
Salary is $30.00-$32.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.&nbsp; Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.
PLEASE APPLY ONLINE AT:
SARES REGIS CAREERS WEBSITE EQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.
PM21
 
Compensation details: 30-32 Hourly Wage
 
PIb995697c404b-25405-37930031

Concierge / Resident Services Coordinator

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

207 Travel & Tourism Jobs in Daly City, CA, USA