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<h3>Job Description</h3>
Job Description 
Today, Radiate Hospitality is a company of 300 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.
Help us build something unique.
Managed by Radiate Hospitality, Hotel Keen is a 42-room hotel located in Palo Alto.
What We Look For...
We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests. 
 
The Key Responsibilities:
<ul>
<li>Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.</li>
<li>Build an authentic bond with guests and create a unique experience that they will want to come back for.</li>
<li>Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.</li>
<li>Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.</li>
<li>Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.</li>
<li>Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.</li>
<li>Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.</li>
<li>Listen to guest concerns, solve problems creatively and answer questions.</li>
<li>Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.</li>
<li>Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.</li>
</ul>
 
The Model Qualifications:
<ul>
<li>Previous front desk, reservations, and/or hospitality experience preferred</li>
<li>Excellent customer service skills.</li>
<li>Must be available to work the PM shift (3pm - 11pm)</li>
</ul>
 
Be Bold. Apply Now.
Like what you see? If interested, please apply now to be considered for this position.
Radiate Hospitality is an EOE M/F/D/V **
 Job Posted by ApplicantPro

Front Office Guest Service Concierge

<h3>Job Description</h3>
Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!Compensation:
$21 hourly
Responsibilities:
<ul>
<li>Complete additional bookkeeping, administrative, and accounting procedures as requested</li>
<li>Make sure every hotel guest has a pleasant stay</li>
<li>Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages</li>
<li>Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required</li>
<li>Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management</li>
</ul>
Qualifications:
<ul>
<li>Excellent customer service and communication skills are required</li>
<li>Requires a flexible schedule that allows for overnight shift hours</li>
<li>Some college is preferred but a high school diploma or equivalent is required</li>
<li>Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required</li>
<li>Computer proficiency is required; experience with accounting or reservation software is preferred</li>
</ul>
About Company 
Discover the newly renovated Fairfield by Marriott, featuring 86 inviting rooms in the heart of Hayward. We are eager to welcome passionate individuals to join our dedicated team and make a lasting impact on our guests’ experiences.

Night Auditor

<h3>Job Description</h3>
Job Description
We are seeking friendly, energetic, and service-oriented individuals who are passionate about fitness and boxing to join our team. It crucial that all of our coordinators are organized, efficient, helpful and well-versed in all of our fitness offerings and business. We want every aspect of the Form experience to be enjoyable and that starts with our Front Desk Coordinators because you will be the first face clients see when they enter one of our studios.
Responsibilities:
<ul>
<li>
Provide top notch customer service and hospitality to clients
</li>
<li>
Provide support to the Form instructors to ensure a successful class check-in process
</li>
<li>
Keep the studio tidy and clean
</li>
<li>
Have a positive attitude and take initiative
</li>
<li>
Become fluent in our CRM system and assist with the training and coaching of new hires for the front desk staff team
</li>
<li>
Maintain product knowledge for all studio retail operations
</li>
<li>
Maintain the distinct Form aesthetic, appearance, atmosphere and culture
</li>
</ul>
Requirements:
<ul>
<li>
Must have customer service experience
</li>
<li>
Must have a positive, can-do attitude
</li>
<li>
Must have the ability to prioritize and multi-task within a fast-paced environment
</li>
<li>
Must be willing to initiate tasks and perform duties without direction
</li>
<li>
Must have excellent communication skills and be able to work with a wide range of personalities
</li>
<li>
Must have outstanding customer service and problem-solving skills
</li>
<li>
Must have a friendly and professional phone and email etiquette
</li>
<li>
Must have superior organizational skills
</li>
<li>
Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
</li>
</ul>
Physical Requirements:
<ul>
<li>
Must be able to work in a fast paced environment
</li>
<li>
Must be able to kneel, bend, reach, climb and stand for long durations of time
</li>
<li>
Must be able to lift/carry a minimum of 30lbs
</li>
</ul>
Benefits:
<ul>
<li>
Complimentary classes outside of work hours
</li>
<li>
Competitive pay
</li>
<li>
Potential to grow and learn with an expanding company
</li>
</ul>
Company DescriptionForm Boxing offers 35 and 45-minute high-intensity boxing classes. The Form classes are all inspired by the boxing and kickboxing classes at our sister gym Empower, but we wanted to make the classes more friendly for all levels. We shortened the class, dimmed the lights, turned up the music, added individual bags, and placed a larger emphasis on intentions. 
<h3>Company Description</h3>
Form Boxing offers 35 and 45-minute high-intensity boxing classes. The Form classes are all inspired by the boxing and kickboxing classes at our sister gym Empower, but we wanted to make the classes more friendly for all levels. We shortened the class, dimmed the lights, turned up the music, added individual bags, and placed a larger emphasis on intentions.

Front Desk Coordinator

<h3>Job Description</h3>
Job DescriptionSalary: $21 an hour 
 
Desk Clerk
ABOUT US
Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place? If so, please read on!
What are you passionate about?
At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.
Hope Solution's mission is toheal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.
Could our mission be your mission?
Learn more about us @hopesolutions.org
TEAM SNAPSHOT
We're adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients.
We'd like to learn more about youapply for the role! What's our team like?
Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.
A FEW OF US...
DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.
 
AlexChief Operating OfficerLives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.
 
ChristinaChief Financial OfficerResides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time.
 
BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling.
 
BillDirector of Properties and Support ServicesResides with his partner. Licensed Marriage and Family Therapist with 25+ years experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.
 
CaylaDirector of Evaluation and Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.
 
DebbieDirector of DevelopmentandExternal RelationsResides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications.
DominickDirector of Re-Entry Housing and ServicesA fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.
 
JasmineConsulting Director of Strategic InitiativesResides with her husband, three children, and three dogs. MS in Organizational Leadership and Innovation; co-convener of the Multi-faith ACTION Coalition and board member.
 
KristinaDirector of Human ResourcesResides with her spouse, child, and French Bulldogs. 20+ years in leadership, operations, and people management; Bachelor's in Business Administration, SHRM-SCP certified; enjoys family time, lifting weights, indoor cycling, hiking, and laughter.
 
MashalDirector of Housing &amp; Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member.
 
TanyaDirector of Rapid Re-Housing and NavigationResides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.
 
WHO WE ARE LOOKING FOR:
As an On-Call (Per Diem) Desk Clerk under the guidance of the Support Services Manager, you will play a pivotal role in maintaining smooth operations within an affordable housing facility. Your responsibilities will include welcoming residents and guests, managing check-ins and check-outs, handling inquiries, and providing exceptional customer service.
 
Additionally, you will assist in maintaining accurate records, coordinating with other staff members to ensure efficient communication, and promptly addressing any issues or concerns. Your attention to detail, friendly demeanor, and ability to multitask will contribute to creating a positive and welcoming environment for all residents and visitors.
 
Supervisory Responsibility: None
 
WHAT WILL YOU DO:
Resident Support:
<ul>
<li>Maintain familiarity with all residents of El Portal Place.</li>
<li>Collaborate closely with all supportive staff connected to residents to support residents to overcome issues that may place them at risk for eviction, including but not limited to: behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.</li>
<li>Encourage all residents to take advantage of the services and programs available to them.</li>
<li>Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents' cultural needs.</li>
</ul>
Facility &amp; Visitor Management:
<ul>
<li>Keep an accurate log of all visitors to the building by recording names and assuring visitors sign in and out.</li>
<li>Answer telephones and take accurate messages.</li>
<li>Convey accurate information to team members and/or appropriate authorities, as necessary.</li>
<li>Conduct patrols of the building according to a schedule outlined by the Facilities Manager and other supervisory staff.</li>
<li>Ensure that doors and gates are closed and locked.</li>
<li>Respond to emergency situations by calling the appropriate emergency service (i.e., police, fire department, ambulance, paramedics).</li>
<li>Enforce building policies and house rules.</li>
<li>Keep lobby areas clean and neat.</li>
<li>Monitor parking areas and enforce the policy.</li>
<li>Inform the Support Services Manager, team members, and/or on-call Property Manager of any unusual activity in a timely manner.</li>
<li>Enforce the complex's no-loitering policy.</li>
<li>Manage resident complaints and issues.</li>
<li>Perform other related duties that the Support Services Manager and other supervisory staff may request.</li>
</ul>
Cultural Responsiveness:
<ul>
<li>Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.</li>
<li>Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.</li>
<li>Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.</li>
</ul>
Organizational/Administrative Responsibilities:
<ul>
<li>Professionally represent Hope Solutions in all circumstances.</li>
<li>Comply with policies, procedures, standards of practice, and outcome requirements for the program.</li>
<li>Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients behalf, and assuring consumer safety.</li>
<li>Comply with all local, state, and federal regulations as well as with Hope Solutions policies and procedures.</li>
<li>Maintain knowledge of and compliance with Fair Housing regulations.</li>
<li>Update the Facilities Manager, Director of Property &amp; Support Services, and the Finance department on financial matters regarding monies received and spent for maintenance, repair/rehabilitation, insurance claims, and reports.</li>
<li>Attend all required meetings, including but not limited to Solutions staff meetings, Team meetings, consumer case conferences, and required training.</li>
<li>Attend program development meetings as required.</li>
<li>Interface and integrate efficiently with Hope Solutions management, service providers, and residents.</li>
<li>Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.</li>
<li>On-call, after-hours, and backup work will be required.</li>
<li>Other duties as assigned.</li>
</ul>
Position Qualifications:
<ul>
<li>Knowledge of and belief in Housing First philosophy and strategies.</li>
<li>Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.</li>
<li>Experience with and/or interest in handling light maintenance skills is strongly preferred.</li>
<li>AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management.</li>
<li>Bi-lingual in English/Spanish is a plus.</li>
<li>Outstanding written and verbal communication skills.</li>
<li>Computer proficiency in the use of Microsoft and database applications.</li>
<li>Must have an operational vehicle, auto insurance, valid California drivers license, and be willing to drive for work.</li>
<li>Must pass LiveScan screening and TB test.</li>
<li>Salary contingent upon skill and experience.</li>
</ul>
Physical Qualifications:
<ul>
<li>Must be able to walk, climb stairs, and enter/exit the facility to manage the premises.</li>
<li>Must be able to work in a desk setting for up to 8 hours at a time to manage resident and visitor traffic in and out of the premises.</li>
<li>Office setting activities are required, such as reading the fine print on documents and/or visitor identification, monitoring security cameras, typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine.</li>
<li>Occasionally must be able to lift and carry objects weighing up to 25 pounds, including files, holiday gifts, and food donations.</li>
<li>Ability to drive an automobile and transport oneself, including driving at night. </li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Flexible, dynamic work environment</li>
<li>100% premium paid for employee Kaiser health and dental care.</li>
<li>Matched 403b retirement savings.</li>
<li>11 paid holidays, plus 3 floating holidays.</li>
<li>Ability to accrue 2-4 weeks' vacation depending on tenure.</li>
<li>Life insurance and Employee Assistance Program.</li>
</ul>
We are an equal-opportunity employer. If you're a good fit, we want to meet you!
* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Desk Clerk

<h3>Job Description</h3>
Job DescriptionSalary: $25.00 per hour 
THE SAN MATEO COUNTY EVENT CENTER IS SEEKING EXPERIENCED CONCESSION COOKS TO WORK SPECIAL EVENTS
Working for the San Mateo County Event Center and Fair is an excellent opportunity to be part of a vibrant and exciting team. The Event Center and Fair (a 501c3 Non Profit) is a great place to use your administrative skills in a multifaceted and fun environment. You will have the chance to work with a diverse group of people and help create memorable experiences for guests. Working for the San Mateo County Event Center and Fair is a great way to gain experience and positively impact the community.
 
The San Mateo County Event Center is a public assembly facility which hosts a wide variety of events and produces the San Mateo County Fair and operates the Jockey Club, a satellite wagering facility for horseracing as well as a full-service catering and food service operation.
The concessions cook will produce visually appealing and good tasting foods to SMCEC standards. Preparation of meals may be exhibition style to order for customers. 
 
This position provides concession cook services during select events on an as needed basis. This is not a full-time position and this position does not have a regular work schedule. You will be offered shifts as they become available based on business needs.
 
Rate of pay: $25.00 per hour
 
Essential Functions/Responsibilities 
Essential and other important responsibilities and duties may include but are not limited to the following: 
 
<ul>
<li> Preparing food according to SMCEC guidelines &amp; recipes</li>
<li> Observe and test foods to determine if they have been cooked sufficiently, taking temperatures. Adjust seasoning to SMCEC guidelines &amp; recipes</li>
<li> Grilling, cooking, and frying foods. Grilling and garnishing hamburgers and other meats.</li>
<li> Planning and managing work orders to ensure all items of an order are finished and served at the same time.</li>
<li> Season and cook food according to recipes and experience.</li>
<li> Weigh, measure, and mix ingredients according to recipes, using various kitchen utensils and equipment.</li>
<li> Portion, arrange, and garnish food, and serve food to patrons.</li>
<li> Performing simple food preparation tasks, such as slicing up meats and vegetables.</li>
<li> Completing orders from steam tables, plating the food, and serving to the customers.</li>
<li> Stocking concession stand shelves.</li>
<li> Cleaning food preparation equipment and areas.</li>
<li> Regulate temperature of ovens, broilers, grills, and roasters.</li>
<li> Must follow all safety rules and actively prevent accidents.</li>
<li> Must comply with all ServSafe and HACCP programs and principles.</li>
<li> Must be able to correctly and safely use standards kitchen equipment. Chefs' knives; Convection ovens; Rotating rack ovens; Meat and cheese slicing machines, steamers, grills and broilers.</li>
<li> Knowledge of raw materials, production processes, quality control, costs, and other techniques for food preparation.</li>
<li> Perform additional duties as assigned.</li>
</ul>
Qualifications
<ul>
<li> Commitment to quality service, have a severely strong work ethic and be truly passionate about food. </li>
<li> Basic understanding of professional cooking skills, local and seasonal ingredients, and diverse cooking styles and cultures.</li>
<li> Understanding and knowledge of safety, sanitation and food handling procedures.</li>
<li> Strong customer service skills.</li>
<li> Ability to multi-task, manage time and work well under pressure.</li>
<li> Ability to build and maintain positive working relationships with management, co-workers, clients and customers using principles of good customer service.</li>
<li> Possess a positive attitude, work well independently and as part of a team.</li>
<li> Requires being responsible, reliable and dependable to fulfill job obligations.</li>
<li> Work long and irregular hours including evenings, weekends and holidays.</li>
</ul>
 
Minimum Requirements
<ul>
<li> Any combination of education, experience and training that would provide the required knowledge and abilities to perform the responsibilities of this position. High school diploma or equivalent. </li>
</ul>
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to make repetitive hand movements in the performance of daily duties. Employee is occasionally required to sit, reach with hands and arms and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. May be exposed to grease, smoke, fumes, solvents, chemicals, heat and sharp objects. Must be able to speak, hear and see. Vision requirements are close vision, distance vision, peripheral vision and ability to adjust focus.

Concession Cook

<h3>Job Description</h3>
Job DescriptionSalary: $19 
Job Title: Night Auditor
 
Hotel/Department: Front Desk Operations
 
Reports to: Hotel Operations Manager
 
Job Overview: Responsible for the auditing of all charges and postings, correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the Morning Reports. Check-in/check-out hotel guests courteously and efficiently: process all payments according to hotel requirements. Provide information and assistance to guests and visitors.
 
Job Responsibilities: 
<ol>
<li> Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</li>
<li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li>
<li> Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li>
<li> Maintain positive guest relations at all times.</li>
<li> Resolve guest complaints, ensuring guest satisfaction.</li>
<li> Maintain complete knowledge of:</li>
<li>All hotel features/services, hours of operation.</li>
<li>All room types, numbers, layout, dcor, appointments, and location.</li>
<li>All room rates, special packages, and promotions.</li>
<li>Daily house count and expected arrivals/departures.</li>
<li>Room availability status for any given day.</li>
<li>Scheduled daily group activities.</li>
<li> Monitor and maintain cleanliness, sanitation, and organization of assigned work areas including but not limited to the front desk, lobby, breakfast area, and exterior of the property. </li>
<li> Pick up, count and maintain bank. Secure bank at all times.</li>
<li> Read the log book daily and record all pertinent information in the log book.</li>
<li> Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.</li>
<li> Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.</li>
<li> Fulfills guests needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.</li>
<li> Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.</li>
<li> Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.</li>
<li> Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.</li>
<li> Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.</li>
<li> Maintains front desk area in a clean and orderly fashion.</li>
<li> Possesses and maintains thorough knowledge of hotel and areas attractions.</li>
<li> Completes all necessary paperwork; maintains files and records.</li>
<li> Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.</li>
<li> Performs other duties as assigned by manager.</li>
</ol>
 
 
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following: 
<ul>
<li>Stand for long periods of time.</li>
<li>Calculate figures and amounts.</li>
<li>Understand and respond to a diverse population.</li>
</ul>
 
 
*This list is not finalized. Management reserves the right to add to or deduct from this list at any time without prior notice.

<h3>Job Description</h3>
Job DescriptionSalary: 20 
Want to work in a company where you can meet people from all over the world? Be in an environment thats young, fun, and relaxed and in the Bay Area? Then Samesun San Francisco is the place for you. We are hiring for our front desk department. You will become a part of the Samesun Nation, a network of hostels throughout the US and Canada. We are a friendly, family-like group wanting to show our guests all the beauty and history of San Francisco and love to hire friendly, like-minded individuals.
Learn more about us at <a href="http://www.samesun.com" target="_blank">www.samesun.com</a>.
RESPONSIBILITIES include:
- Basic knowledge of customer service.
- Respond to guests issues and complaints in a friendly, timely manner.
- Checking in guests, answer emails and phone inquiries, data entry and payments of reservations.
- Work with housekeeping to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Monitor supplies and inventory, notify management when supplies are low.
- Work space must be kept clean and organized.
- Clean, sanitize and maintain common areas of the hostel (lobby and outdoor patio)
- Restock breakfast/housekeeping/general hostel inventory.
- Ability to problem solve and work independently.
- Ensure that the reception area is well kept and tidy.
- Must be able to lift 50 lbs.
- Extra duties may be assigned by the Manager.
COMPENSATION AND BENEFITS
 
- Starting hourly wage is $20
-Free and/or discounted stays at any of our other locations in California and across Canada. Locations include Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, and Montreal.
- Periodic opportunities for promotion.
Expected start date: Immediately.
Job Types: Part-Time, and Permanent
HOURS: 24 hours a week. Looking to fill our evening shift T-Th.
Benefits:
<ul>
<li>Casual dress</li>
<li>Company events</li>
<li>Location discounts</li>
<li>Promotion opportunities </li>
</ul>
Flexible Language Requirement:
<ul>
<li>Spanish not required but a plus.</li>
</ul>
Schedule:
<ul>
<li>8-hour shifts</li>
<li>Evening shift</li>
<li>Weekend availability a must</li>
</ul>
Supplemental pay types:
<ul>
<li>Paid overtime.</li>
</ul>
 
Experience:
<ul>
<li>Hotel &amp; Accommodations Guest Services Staff: 1 year (preferred)</li>
<li>Customer service: 1 year (preferred)</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionSalary: $24-30 / hr DOE 
Serenity Aesthetics &amp; Wellness is a premier medical spa located in the heart of San Francisco, between the Financial District and Union Square. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our clients. Our team of professionals is passionate about helping clients feel and look their best, and we take pride in maintaining the highest standards of care and customer service.
 
Position Overview:
We are seeking a personable, highly organized, and sales-driven Front Desk Associate to join our team. The ideal candidate will have excellent customer service skills, an interest/background in Medical Aesthetics, and the ability to multitask in a fast-paced environment. This role is central to ensuring a seamless client experience while driving growth through effective communication, service recommendations, and the promotion of our products and services.
 
Responsibilities
 
<ul>
<li>Client Interaction:
<ul>
<li>Greet and welcome clients in a professional and friendly manner.</li>
<li>Handle check-ins/outs, schedule follow-up appointments, and manage payment transactions accurately.</li>
<li>Respond to inquires about treatments and products.</li>
<li>Address minor client concerns with professionalism and escalate major issues to management as needed.</li>
</ul>
</li>
<li>Administrative Duties:
<ul>
<li>Maintain accurate patient records and ensure all necessary paperwork is completed.</li>
<li>Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.</li>
<li>Assist with data entry and other administrative tasks as needed.</li>
</ul>
</li>
<li>Facility Maintenance:
<ul>
<li>Perform opening and closing duties, as required, for the MedSpa.</li>
<li>Ensure lounge areas are tidy and welcoming for clients.</li>
</ul>
</li>
</ul>
 
Qualifications
 
<ul>
<li>2-3 years (preferred) in a customer-facing role</li>
<li>Knowledge of medical aesthetics and skincare is highly desired.</li>
<li>Exceptional customer service and communication skills.</li>
<li>Ability to multitask and stay organized in a fast-paced, team-oriented environment.</li>
<li>Reliable, punctual, and proactive with strong problem-solving skills.</li>
<li>Tech-savvy with proficiency in email, scheduling software, and mobile devices.</li>
</ul>
**Experience with MDWare or Zenoti software is a plus.
 
Availability
 
<ul>
<li>Flexible schedule with the ability to work some Saturdays.</li>
</ul>
 
What We Offer
 
<ul>
<li>A supportive and dynamic work environment.</li>
<li>Opportunities for growth and development within the company.</li>
<li>Comprehensive training to ensure your success in the role.</li>
</ul>

Front Desk Associate

<h3>Job Description</h3>
Job DescriptionSalary: $19.18 
JOB SUMMARY
RMHCBA is seeking an individual who is charismatic, a self-starter, problem solver, people person, and highly organized to join our Mission Bay team as a Guest Services Associate at UCSF Benioff Childrens Hospital Mission Bay. This role is responsible for supporting the Family Room, making sure all materials are complete and ready, support in the coordination distributing lunches and dinners, assist, and attend to in-hospital families, and cleaning/restocking family lounges, laundry rooms at the end of every shift. This position is also responsible for maintaining a supportive, safe, clean and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a medical environment.
 
This role requires working directly with hospital and food partners, volunteers and families, which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. The preferred candidate is a multifaceted operator creative, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity.
 
This is a part-time, non-exempt position reporting to the Associate Director, Family Services. Two position available, with the following shift:
Monday Friday,10 am 3pm 
Monday Friday, 2pm 7pm 
 
This role requires working holidays.
DUTIES AND RESPONSIBILITIES
<ul>
<li>Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information.</li>
</ul>
<ul>
<li>Supports the Family Room at UCSF Mission Bay by staffing the center and providing services to in-hospital families.</li>
</ul>
<ul>
<li>Stock and distribute resources including snack bags, laundry soap, toiletries, and other items to storage.</li>
</ul>
<ul>
<li>Accept, set-up, and distribute lunches and dinners.</li>
</ul>
<ul>
<li>Supports and provides back up in communication with UCSF housing coordinators to assign guest rooms.</li>
</ul>
<ul>
<li>Supports communication with community and hospital partners to coordinate family holiday events and gift giveaways.</li>
</ul>
<ul>
<li>Communicate with Programs Coordinators/Hospital Staff when family shares their concerns or has questions.</li>
</ul>
<ul>
<li>Supports infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates, family room, family lounges, and family laundry areas. </li>
</ul>
<ul>
<li>Monitor inventory of items, and cleaning supplies</li>
</ul>
<ul>
<li>Submitted work orders with UCSF forFamily Room and related items.</li>
</ul>
QUALIFICATIONS AND PREREQUISITE
Education and Experience:
<ul>
<li>High School Diploma</li>
</ul>
<ul>
<li>1 year of customer experience or in a related field</li>
</ul>
<ul>
<li>2-3 years of relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, medical environment, and understanding of non-profit community</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Compassionate and attentive customer service.</li>
</ul>
<ul>
<li>Demonstrated ability to problem-solve and organizational skills.</li>
</ul>
<ul>
<li>Excellent attention to detail.</li>
</ul>
<ul>
<li>Demonstrated active listening.</li>
</ul>
<ul>
<li>Ability to handle difficult situations with confidence and compassion.</li>
</ul>
<ul>
<li>Ability to deescalate difficult situations</li>
</ul>
<ul>
<li>Service oriented with a good sense of humor.</li>
<li>Ability to set up professional boundaries. </li>
<li>Experience working with volunteer groups or personal volunteer experience.</li>
<li>Demonstrated ability to communicate clearly through different mediums.</li>
<li>Ability to work with diverse populations.</li>
<li>Computer literate in MS Office suite of products or similar.</li>
<li>Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.</li>
<li>Certified in Adult &amp; Pediatric CPT, First Aid, and AED or ability to get certified.</li>
<li>Valid CA drivers license.</li>
<li>Must be able to lift 50 pounds.</li>
</ul>
 
Job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

Guest Service Associate, Mission Bay

<h3>Job Description</h3>
Job DescriptionSalary: 22-25 
Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Office Coordinator/Admin Professional for our growing general and cosmetic dermatology office in San Francisco. The right candidate will be able to provide an excellent patient experience, address patient concerns in a polished and professional manner, and streamline patient visits and office flow by anticipating the needs of the office. This is a customer service role that requires someone who excels at speaking to people, coordinating appointments, insurance information and managing patient expectations. You will be responsiblefor multiple providers' clinic schedule, calendaring, reporting processes andteam support.
 
Job Responsibilities:
<ul>
<li>Greet and check-in/outpatients with a smile.</li>
<li>Answer telephones in a cheerful and professional manner by the second ring.</li>
<li>Convert client interest calls/internet leads to booked appointments and services.</li>
<li>Achieve sales and medical to cosmetic conversion goals</li>
<li>Efficiently schedule appointments for optimal provider schedule and patient experience.</li>
<li>Take messages and document for patients using electronic medical records.</li>
<li>Successfully address common patient concerns and information requests.</li>
<li>Collect proper health insurance information including patient demographics, insurance card info, and copays.</li>
<li>Confirm patient insurance authorizations, referrals, active coverage prior to appointment.</li>
<li>Discuss products and services with excitement and confidence, building packages for clients.</li>
<li>Take card payments on Square for products and services.</li>
<li>Manage provider and management meeting calendars as needed.</li>
<li>Coordinate with vendors and representatives in a professional manner.</li>
<li>Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.</li>
<li>Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)</li>
</ul>
 Qualifications:
<ul>
<li>Bachelor's degree or two years high-level customer service experience</li>
<li>Desire at least 1 year of related medical office experience. </li>
<li>Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.</li>
<li>Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Responsible money handling practices.</li>
<li>Strong time management skills and rational reasoning to prioritize tasks is key.</li>
<li>Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.</li>
</ul>
 Compensation: $22-$25 DOE
Quarterly team bonus
Medical, vision and dental benefits after 60 days
401k
PTO
Complimentary and discounted services after training period

236 Travel & Tourism Jobs in Berkeley, CA, USA