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<h3>Job Description</h3>
Job Description
About Us:
We are a small, family-like technology consulting firm based in Atlanta and the northern greater Atlanta area. Our mission is to help small businesses thrive by managing their technology needs, allowing them to focus on their core operations. We pride ourselves on a relationship-based, team-oriented culture that is nimble, friendly, and client-focused. Our tight-knit team values support, independence, and a shared commitment to delivering exceptional service to our clients, many of whom are churches and faith-based organizations.
Position Overview:
We are seeking a dedicated IT Operations and Systems and Network Infrastructure Support Specialist to join our team. This full-time, remote role, with periodic client visits in the Atlanta area, will support our consultants, implement critical systems, and enhance our operational efficiency while delivering top-tier IT services to our clients. Reporting directly to the CEO, this position offers an exciting opportunity to shape processes and contribute to our client-focused mission in a dynamic, supportive environment.
Key Responsibilities:
<ul>
<li>
Provide technical support to IT consultants, troubleshooting issues related to servers, workstations, cloud applications, and network infrastructure.
</li>
<li>
Implement and manage a ticketing system to streamline client support requests and improve response times.
</li>
<li>
Develop and document processes and procedures to enhance company organization and operational efficiency.
</li>
<li>
Deliver hands-on IT consulting and support to small business clients in the Atlanta area, including network infrastructure maintenance (VLAN and firewall management).
</li>
<li>
Collaborate with our team to ensure high-quality service delivery and client satisfaction, with periodic travel to client sites as needed.
</li>
</ul>
What type of technical experience are we looking for?
Qualifications
<ul>
<li>
Required:
<ul>
<li>
Bachelor’s degree.
</li>
<li>
3-5 years or more of experience in IT support, systems administration, or related roles.
</li>
<li>
Proficiency in Windows Server Administration, Network Infrastructure (including VLAN, firewall, and wireless management), Office 365 administration, RMM systems, and ticketing systems.
</li>
<li>
Strong communication and problem-solving skills.
</li>
<li>
Ability to work as a team player with flexibility and a positive attitude.
</li>
</ul>
</li>
<li>
Preferred:
<ul>
<li>
Bachelor’s degree in Computer Science, Engineering, or a related field.
</li>
<li>
Familiarity with Azure infrastructure environments.
</li>
<li>
Experience administering PSA systems (e.g., Halo PSA).
</li>
<li>
Experience working with churches or faith-based organizations.
</li>
<li>
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco).
</li>
</ul>
</li>
</ul>
Challenges and Opportunities
This role requires flexibility to address diverse client issues as they arise, periodic travel to client sites in the Atlanta and northern greater Atlanta area, and the ability to work independently from a home office. Strong time management skills are essential, as the position offers significant autonomy with less structured oversight. You’ll have the opportunity to make a meaningful impact by shaping our processes and supporting our clients in a collaborative and rewarding team environment.
What We Offer
<ul>
<li>
Competitive salary.
</li>
<li>
401(k) and Paid Time Off.
</li>
<li>
The flexibility of remote work with the perk of joining a fantastic, family-like team.
</li>
<li>
Opportunities to grow professionally while making a difference for small businesses and faith-based organizations.
</li>
<li>
A supportive, relationship-based culture that values collaboration, independence, and a shared commitment to client success.
</li>
</ul>
Cultural Fit
We are a small, close-knit team of professionals who strive to live and foster a positive, supportive work environment. The ideal candidate will thrive in a collaborative, faith-friendly culture, bringing a positive attitude and a commitment to building strong relationships with colleagues and clients.
Company DescriptionOur growing firm helps businesses and churches in the Atlanta area with all their network and technology needs. We act as the IT department for companies that don't have a full time IT professional. Using a combination of a relationship driven approach as well as proactive maintenance and support, we help small businesses with their technology. We are "trusted advisors" to our clients and help them leverage technology to run efficiently and smoothly. 
<h3>Company Description</h3>
Our growing firm helps businesses and churches in the Atlanta area with all their network and technology needs. We act as the IT department for companies that don't have a full time IT professional. Using a combination of a relationship driven approach as well as proactive maintenance and support, we help small businesses with their technology. We are "trusted advisors" to our clients and help them leverage technology to run efficiently and smoothly.

IT Operations, Systems and Network Infrastructure Support Specialist

<h3>Job Description</h3>
Job Description
General Description:
The Quality Field Technician is responsible for completing assigned quality-related duties to ensure customer, team member, and vendor satisfaction. The Quality Field Technician does this by providing on-shift coordinator, support, and focus for all quality-related issues on the manufacturing production floor, while learning, establishing, and maintaining basic quality systems related to manufacturing a high-quality product. The Quality Field Technician will also perform analytical testing and determine product conformance to specifications in real-time, aligned with Good Manufacturing Practices. The Quality Field Technician completes these functions in the support of the manufacture of extended shelf life (ESL) dairy-related products.
Job Responsibilities:
<ol>
<li>Responsible for achieving assigned goals in the area of production, safety, quality, performance, and cost.</li>
<li>Notifies others of mechanical malfunctions to increase productivity and equipment capabilities and begins to identify areas where operators can assist in resolving concerns.</li>
<li>Responsible for complying with GMP’s, SOP’s, corporate and/or plant policies, rules, and regulations.</li>
<li>Provides assistance and support to all areas related to quality as assigned by supervisor/lead.</li>
<li>Ensure proper focus is maintained on all quality checks performed by technicians; provide follow-up training, as needed. Perform finished pallet audits, end-of-shift product reviews, or other quality checks as needed to ensure quality standards are met</li>
<li>Tracks packaging/processing Key Quality Attributes (KQA’s), identifies problem areas and trends; response to production operator’s quality questions and concerns.</li>
<li>Communicates effectively between shifts and other departments, executes issue resolution, and escalates issues in a timely manner.</li>
<li>Communicates the disposition of product and assists Operations with compliance to standards.</li>
<li>Responsible for inventory accuracy of product in Quality Hold/retest status by performing routine cycle counts and reconciliations; assist with cycle counts for repro and waste product</li>
<li>Audit Operations’ paperwork, for required departments, for timely completion and accuracy</li>
<li>Participate in Internal Quality Audit process to improve plant quality systems and GMP compliance</li>
<li>Resource to Operations for auditing, updating, and documenting compliance to the Master Sanitation Schedule.</li>
<li>Demonstrate the ability to conduct titration testing, verify chemical concentrations, and verify CIP dilution samples as needed. </li>
<li>Demonstrate the ability to and conduct troubleshooting as needed </li>
<li>Perform finished product weight verifications and checks. Including the ability to perform volumetric checks. </li>
<li>Complete sensory analysis on finished products as required</li>
<li>Conduct investigative research on products or materials as assigned </li>
<li>Conduct ATP cleaning verification and line release process as needed per shift</li>
<li>Conduct Environmental Swabbing as requested by QA Management</li>
<li>Set up documentation and complete sample shipments. Utilize proper shipping methods. Cover breaks and lunches and other staffing needs as assigned by their supervisor/lead.</li>
<li>Compliant with all legal requirements concerning dairy processing and safety on their assigned shift and reports concerns to their supervisor/lead.</li>
<li>Works in a safe manner and reports safety concerns promptly to their supervisor/lead and takes corrective actions as necessary to ensure a safe environment.</li>
<li>Responsible for reporting food safety problems and initiating action and for supporting SQF by maintaining food safety and food quality.</li>
<li>Ensures work areas are sanitary and strictly adhere to sanitation practices</li>
</ol>
Essential Knowledge, Skills:
<ol>
<li>Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measure, to sufficiently handle job tasks.</li>
<li>Basic statistics and statistical process control knowledge.</li>
<li>Strong attention to detail.</li>
<li>Understand and respond appropriately to basic and complex, employee, vendor, and customer inquiries.</li>
<li>Read, write and communicate using the English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need).</li>
<li>Knowledge of the company's mission, purpose, goals, and your role in achieving each of them.</li>
<li>Ability to operate quality and facility equipment as required in assigned area.</li>
<li>Satisfactorily complete all company training requirements.</li>
<li>Ability to interpret company documents and literature and UPC/code information.</li>
<li>Microsoft Windows and software architecture experience</li>
</ol>
Education/Experience:
<ol>
<li>Minimum of GED or High School Diploma is required; Associates degree in chemistry, biology, food science, or ag-tech science preferred</li>
<li>6 months – 2 years of manufacturing/machine operation experience in dairy/food industry preferred</li>
<li>SQF or similar quality systems experience preferred</li>
</ol>
Performance Standards:
<ol>
<li>Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager prior to the occurrence.</li>
<li>Responsible for reporting to work in a condition to work.</li>
<li>Responsible for being well-groomed and dressed in a business-and position-appropriate attire at all times including ensuring compliance with GMP dress code standards.</li>
<li>Comply with performance criteria, standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook.</li>
<li>Maintain a safe work environment at all times and immediately report and take appropriate action to correct a safety concern.</li>
<li>Responsible for completing all assigned tasks and responsibilities as assigned.</li>
</ol>
Work Schedule:
<ol>
<li>Requires morning, afternoon, and overnight availability any day of the week based on the assigned shift.</li>
<li>Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor/Manager.</li>
<li>Hourly: Generally scheduled for 36-48 hours/week on a rotating schedule; more hours may be required based on the needs of the business.</li>
</ol>
Environmental Concerns:
<ol>
<li>Normally protected from weather and temperature changes possible exposure to hot cold wet, humid or windy weather conditions does exist.</li>
<li>May be subject to exposure to ingredients used in the manufacture of food products including allergens</li>
<li>May be subject to exposure to chemicals involved in the manufacture and sanitation of a food processing facility.</li>
</ol>
Physical Job Requirements:
<ol>
<li>Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building.</li>
<li>Able to wear all necessary personal protective equipment to perform job functions.</li>
<li>Stand and/or sit continuously and perform job functions for a full shift with meal break.</li>
<li>Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.</li>
<li>Visual acuity corrected to perform job functions.</li>
</ol>
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Byrne, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22.50 to $31.00.

Quality Field Technician - Nights (N2)

<h3>Job Description</h3>
Job Description
The System Training and Support Specialist is responsible for equipping employees with the knowledge and skills to effectively use of&nbsp;programs, systems, and custom applications. This role involves developing and delivering training programs, providing hands-on support, and acting as the primary resource for resolving system-related questions and issues. The ideal candidate will play a key role in enhancing user adoption, ensuring efficient utilization of technology, and supporting the continuous improvement of digital tools.
Key Responsibilities:
Training and Development:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, deliver, and manage training programs for new hires and existing employees to ensure proper use of the&nbsp;systems and applications.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop instructional materials, including user guides, video tutorials, and FAQs, tailored to various learning styles and user levels.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organize group training sessions, one-on-one coaching, and virtual workshops.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide ongoing refresher courses and training for system updates, new feature rollouts, or application launches.
&nbsp;User Support:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serve as the first point of contact for system and application-related inquiries from employees.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve issues related to software, applications, and user accounts.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate unresolved technical issues to the appropriate technical teams and follow up to ensure timely resolution.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain documentation of common issues, resolutions, and best practices for users.
System Expertise:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gain in-depth knowledge of all systems and applications used by the company, including custom-built tools.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with the Technology Solutions Manager and other departments to identify areas where employees need additional support or training.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Test and evaluate new software or updates to ensure they meet HPI’s needs.
Feedback and Improvement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collect and analyze feedback from employees regarding system usage and training effectiveness.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and recommend opportunities to improve systems, processes, or training materials.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with the Technology Solution Manager to implement changes based on user needs and technological advancements.
&nbsp;Qualifications:
&nbsp;Education and Experience: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Information Technology, Education, Business Administration, or a related field (or equivalent experience).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 2 years of experience in training, technical support, or a related role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with software training and support, including troubleshooting and resolving user issues.
&nbsp;Skills and Competencies:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in creating instructional materials using tools like PowerPoint, Scribe, video editing software, and knowledge base platforms.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with programs such as Microsoft 365, Oracle, Fohlio, Magaya, and other systems (preferred).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem-solving skills and attention to detail.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage multiple priorities and adapt to changing needs.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A proactive attitude and the ability to work independently and as part of a team.
Company DescriptionHospitality Purveyors Inc (HPI) is the exclusive design and procurement arm for all Sandals and Beaches Resorts International properties which are wholly-owned and managed resorts. 
<h3>Company Description</h3>
Hospitality Purveyors Inc (HPI) is the exclusive design and procurement arm for all Sandals and Beaches Resorts International properties which are wholly-owned and managed resorts.

System Training & Support Specialist

<h3>Job Description</h3>
Immediate need for a talented Team Lead – Help Desk/Service Desk. This is a 12+ Months Contract opportunity with long-term potential and is located in Logan, UT (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-88640
 
Pay Range: $20 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:
 
<ul>
<li>Supervise and lead the IT service desk team, fostering collaboration and professional growth.</li>
<li>Act as the first escalation point for technical or service-related issues.</li>
<li>Run daily/weekly stand-up calls.</li>
<li>CSAT reviews, with feedback provided to management.</li>
<li>Ensure new Service Desk hires are formally on-boarded and trained related to Service Desk best practices and processes.</li>
<li>Monitor team performance metrics, ensuring alignment with SLAs and service goals.</li>
<li>Manage resource scheduling to maintain adequate support coverage during and after business hours.</li>
<li>Coordinate with Supervisor on staffing changes and schedules.</li>
<li>Participate in the creation of and delivery of new processes and documentation.</li>
<li>Maintain accurate records of incidents and resolutions to analyze trends and implement proactive measures.</li>
<li>Drive continuous improvement initiatives to enhance service desk operations and customer satisfaction.</li>
</ul>
 
Key Requirements and Technology Experience:
 
<ul>
<li>Skills-Technical Support, Team Leading/ Mentorship/Supervisor &amp; Troubleshooting 0365.</li>
<li>Proven experience in IT support or a service desk environment, with leadership responsibilities.</li>
<li>Strong leadership &amp; interpersonal skills with ability to motivate and mentor teams.</li>
<li>Excellent troubleshooting and problem-solving abilities.</li>
<li>Familiarity with Client ticketing systems, and ITIL best practices.</li>
<li>Effective communication skills, both verbal and written, interact with customers and internal teams.</li>
<li>Ability to handle multiple priorities and remain calm under pressure.</li>
<li>Relevant certifications such as ITIL.</li>
<li>Experience in managing remote teams</li>
</ul>
 
Our client is a leading Pest control Conglomerate Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Team Lead - Help Desk/Service Desk

<h3>Job Description</h3>
Job Description
Data AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData AnalystData Analyst

Data Analyst

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION: is not intended to cover every work assignment a position may have. Rather, they cover the broad responsibilities of the position.
 
SPECIFIC RESPONSIBILITIES:
 
· Assists IT Support Technicians with escalated situations and more complex issues.
· Creates and deploys images for computers; oversees computer lab replacement projects; builds custom images for lab area installs; verifies software license compliance.
· Communicates with vendors as needed to identify and resolve technical issues.
· Leads and provides end-user training in the proper use of deployed technology, helping ensure end users are aware of available technologies and how to obtain support for all information technology services.
· Assists with set up of video-conferencing equipment for meetings and events, demonstrates the operation of same.
· Installs, configures, patches, upgrades, and maintains computer operating systems and application software while ensuring compliance with defined requirements and compatibility with the network before release to users; analyzes computer and software needs for future expansions.
· Works collaboratively with staff to identify and implement standards for campus-specific technology support such as average response time, end-user satisfaction, and number of problems resolved within a given period; develops best practices and fosters a continuous improvement of support services.
· Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems; disposes of obsolete assets following established procedures.
· Assists with forecasting the established replacement cycle for upgrading desktop, laptop, printer, and related technologies; maintains proper hardware replacement planning information.
· Performs minor repairs and replaces parts on technology-related equipment; tracks and ensures compliance of equipment warranties and maintains related documentation for departmental workflow and warranty claims, as necessary.
· May function as lead for hardware and software procurement, licensing compliance and special projects that span multiple divisions or are University wide; provides input and recommendations on hardware specifications required to meet the computing needs of end users; obtains bids and quotes for software and other computer-related purchases.
· Creates and maintains a variety of documents including configuration information, installation proce- dures, standard user instructions.
· Participates in professional development activities and encourages these for the rest of the team.}
 
OTHER DUTIES
 
· Attends various meetings and may serve on committees and task forces.
· Remains aware of rapidly changing technologies and trends in hardware and software support, troubleshooting and automation technologies.
· May install mounts, speakers or other technology that requires use of hand tools, ladders and safety practices when working near electricity and mounting from ceilings.
· May provide audio-visual support in classrooms and at events including classroom installations.
· Performs related duties as assigned.
 
SUPERVISORY RESPONSIBILITIES:
 
QUALIFICATION(S):
 
 
· An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience.
· Experience in an information systems environment similar in size and complexity to that of the University is preferred.
· Effective organizational skills to manage concurrent assignments, priorities, and projects in a demanding higher-education environment.
· Experience with higher education or classroom technology IT support.
· Ability to develop and maintain professional relationships with campus stakeholders, vendors, and co workers.
· Maintain a customer-focused attitude dedicated to helping the institution meet its strategic objectives.
 
CORE COMPETENCIES:
Knowledge, Skills, and Abilities:
Knowledge of:
· Extensive knowledge of desktop hardware, software, and peripherals.
· University or campus help desk functions, policies, and procedures (Service Now experience preferred)
· Advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment, and various network connections.
· Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures.
· Knowledge of tools used to build and deploy computer system images (KACE experience preferred)
· Tools, equipment, and safety practices used in maintenance and repair of computers and peripheral equipment.
· General knowledge of voice, video, storage, and data networks.
· Security best practices to ensure protection against potential threats such as viruses, malware, and spam.
· Effective customer service practices and etiquette
· Current trends and developments in computer and network technology.
· Documentation procedures and recordkeeping and report preparation techniques.
· Methods and practices of developing and providing user training.
· Proper English usage including grammar, spelling, and punctuation.
· Safety policies and work practices applicable to the work being performed.
· Principles and practices of employee work guidance and direction.
· Personnel Commission Rules, Administrative Regulations, Human Resources procedures.
 
Skills and Abilities to:
· Triage and direct high-volume work-ticket requests.
· Troubleshoot, diagnose, and resolve complex and sometimes ambiguous computer software and network connectivity problems and failures.
· Utilize diagnostic test procedures and equipment.
· Provide prompt and appropriate technical support service to both end users and support team members.
· Obtain accurate and complete information from end users, in person and by telephone, to identify needs and problems and develop responses and solutions.
· Maintain accurate inventory of computer hardware and software components.
· Write instructions in a manner that can be understood by end users with diverse levels of computer literacy.
· Prepare clear, concise, and accurate systems documentation and reports of work performed.
· Analyze problems, evaluate solutions, and recommend or adopt effective courses of action in accordance with established policies and procedures.
· Set priorities and exercise sound judgment within areas of responsibility.
· Understand, interpret, explain, and apply policies and procedures.
· Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
· Communicate effectively, both orally and in writing.
· Understand and follow written and oral instructions.
· Operate a computer and use standard business software applications.
· Establish and maintain effective working relationships with all those encountered in the course of work.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain insurability under the University's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance.
 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral
 
communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with University managers, staff, the public and others encountered in the course of work.
 
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs.
 
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
Distinguishing Characteristics
Lead IT Technician is distinguished from the IT Support Technician role by the former's responsibility providing and leading work direction and guidance to the IT Support Technicians in addition to performing duties emphasizing advanced user and system/network technical support.

Lead IT Technician

<h3>Job Description</h3>
Training &amp; Implementation Specialist
 
This job description indicates the major duties required, but does not include all the duties and qualifications required of an employee.
 
Job Title: Training &amp; Implementation Specialist
 
Company Overview
Our company provides innovative EMR software solutions for behavioral and mental health facilities, helping treatment centers streamline operations, improve patient care, and meet compliance requirements.
Position Summary
The Training &amp; Implementation Specialist is responsible for delivering comprehensive software training and implementation services to new clients following the completion of system configuration. This role serves as the primary educational contact during the critical go-live phase, ensuring all stakeholders are properly trained on role-specific functionalities and confident in using our EMR platform. The specialist orchestrates intensive one-week implementation programs that transform configured systems into fully operational workflows.
Key Responsibilities Training Coordination &amp; Delivery
<ul>
<li>Coordinate and schedule comprehensive one-week implementation programs for new clients</li>
<li>Send training invitations to all corresponding roles and stakeholders for role-specific sessions</li>
<li>Conduct multiple daily training sessions throughout the implementation week</li>
<li>Lead kickoff meetings to set expectations and implementation goals</li>
<li>Facilitate closing meetings with engaging activities and swag distribution</li>
<li>Deliver role-specific training tailored to different user types (clinicians, administrators, billing staff, etc.)</li>
</ul>
Implementation Management
<ul>
<li>Serve as primary point of contact during the training and go-live phase</li>
<li>Develop and maintain training schedules that accommodate client availability</li>
<li>Coordinate with internal teams to ensure seamless handoff from Onboarding Specialists</li>
<li>Monitor training progress and adjust delivery methods as needed</li>
<li>Ensure all users achieve proficiency benchmarks before go-live</li>
</ul>
Client Success &amp; Support
<ul>
<li>Provide exceptional customer experience during the critical implementation phase</li>
<li>Address training-related questions and concerns in real-time</li>
<li>Create positive, engaging learning environments that build user confidence</li>
<li>Document training completion and user readiness assessments</li>
<li>Facilitate smooth transition to ongoing support and customer success teams</li>
</ul>
Documentation &amp; Follow-up
<ul>
<li>Maintain accurate records of training sessions and attendance</li>
<li>Update project management systems with implementation progress</li>
<li>Provide post-training recap materials and resources</li>
<li>Create customized training materials when standard offerings don't meet specific client needs</li>
</ul>
Qualifications Required
<ul>
<li>3+ years experience in software training, implementation, or customer education</li>
<li>Strong presentation and facilitation skills with ability to engage diverse audiences</li>
<li>Experience training healthcare professionals or clinical staff</li>
<li>Excellent project coordination and scheduling abilities</li>
<li>Ability to learn complex software platforms quickly and teach others effectively</li>
<li>Superior communication skills with both technical and non-technical audiences</li>
<li>Experience with virtual training platforms and tools</li>
</ul>
Preferred
<ul>
<li>Bachelor's Degree in Education, Healthcare Administration, or related field</li>
<li>Experience with EMR/EHR systems in behavioral health or mental health settings</li>
<li>Background in clinical or healthcare environments</li>
<li>Previous experience in SaaS implementation or customer onboarding</li>
<li>Training certification or instructional design experience</li>
<li>Familiarity with adult learning principles and methodologies</li>
</ul>
Key Competencies
<ul>
<li>Training Excellence: Delivers engaging, effective training that ensures user adoption and proficiency</li>
<li>Customer Focus: Creates positive implementation experiences that build long-term client relationships</li>
<li>Adaptability: Adjusts training approaches based on client learning styles and organizational culture</li>
<li>Organization: Manages complex multi-stakeholder schedules and coordinates successful week-long implementations</li>
<li>Problem-solving: Quickly identifies and addresses training obstacles or user challenges</li>
<li>Patience &amp; Empathy: Understands that software adoption can be challenging and provides supportive guidance</li>
<li>Energy &amp; Enthusiasm: Maintains high energy throughout intensive training weeks and motivates user engagement</li>
</ul>
Major Business/Professional Contacts
<ul>
<li>Direct interaction with clinical staff, administrators, and end-users at behavioral health facilities</li>
<li>Collaboration with internal Onboarding Specialists, Customer Success Managers, and Support teams</li>
<li>Coordination with facility IT staff and key decision makers</li>
<li>Potential interaction with third-party integration partners during training</li>
</ul>
Working and Environmental Conditions
<ul>
<li>Requires in office presence four days per week with one designated work-from-home day</li>
<li>Up to 50% travel required for on-site training and implementation weeks at client facilities</li>
<li>Intensive training schedules requiring flexibility and stamina during implementation weeks</li>
<li>Must demonstrate high ethical standards when handling confidential client and patient information</li>
<li>May require occasional evening or weekend work to accommodate client schedules</li>
</ul>
What Makes This Role Rewarding
This position offers the opportunity to directly impact client success by transforming software configurations into confident, competent user communities. You'll see immediate results from your training efforts and play a crucial role in helping behavioral health facilities improve their operations and patient care capabilities. The role combines education, customer success, and implementation expertise in a dynamic, travel-inclusive environment.

Alleva EMR Training Implementation Specialist

<h3>Job Description</h3>
Team Project Coordinator
Location: Lexington, SC
Job Type: Full-Time (On-Site)
Company: Medical Services of America
 
At Medical Services of America (MSA), we understand that delivering exceptional care starts behind the scenes—with systems, coordination, and the people who keep everything running smoothly. That’s why we’re looking for a detail-driven, proactive Team Project Coordinator to join our corporate team in Lexington, SC.
 
This full-time, on-site role supports our home health and hospice operations across all locations, making it an essential part of how we deliver compassionate, high-quality care to patients across the region.
 
Why Join MSA?
Because this isn’t just a behind-the-scenes job—it’s a chance to make a meaningful impact across an entire organization. You’ll work with mission-driven teams, contribute to smarter systems, and help make sure our patients receive the care they deserve.
 
We offer:
<ul>
<li>Competitive pay</li>
<li>Generous paid time off (starting in your first year)</li>
<li>Comprehensive medical, dental, and vision insurance</li>
<li>Company-paid life insurance, with optional supplemental coverage</li>
<li>401(k) with a strong company match</li>
<li>Real opportunities for growth and advancement</li>
<li>A team culture built on support, trust, and purpose</li>
</ul>
 
What You’ll Do
As a Team Project Coordinator, you’ll be the go-to person for keeping complex processes and projects on track—from managing supply workflows to coordinating calls, running reports, and supporting system improvements.
You’ll work closely with clinical leaders, educators, and agency staff to make sure everything runs efficiently behind the scenes—so that frontline teams can focus on what matters most: patient care.
 
Here’s what your day-to-day might include:
<ul>
<li>Coordinating and tracking special projects across home health and hospice services</li>
<li>Scheduling and attending core team calls, taking minutes, and ensuring timely follow-up on key action items</li>
<li>Reviewing, approving, and managing supply orders—including helping agencies stay within budget and finding alternatives when needed</li>
<li>Working directly with vendors to resolve backorders, shipping delays, and product issues</li>
<li>Collaborating with the education team and VP of Clinical Services to support audits, research, and compliance follow-up</li>
<li>Running and distributing reports—identifying trends, flagging issues, and offering solutions</li>
<li>Assisting with EMR system updates related to supplies, including resolving item and billing issues</li>
<li>Supporting the company’s Quality Assurance and Performance Improvement (QAPI) initiatives</li>
<li>Maintaining software access and permissions for supply users across agency locations</li>
</ul>
 
What You’ll Bring
<ul>
<li>High school diploma or GED (required)</li>
<li>Strong Microsoft Office skills (Word, Excel, PowerPoint)</li>
<li>Detail-oriented mindset and the ability to juggle multiple projects</li>
<li>Clear communication skills and a collaborative attitude</li>
<li>Ability to stay organized and meet deadlines—even under pressure</li>
<li>Experience in healthcare, EMR systems, or supply management is a plus</li>
</ul>
 
If you're organized, driven, and ready to play a key role in helping care teams deliver exceptional service—we’d love to hear from you.
 
Apply today and be part of something bigger at Medical Services of America.
 
MSA is proud to be an Equal Opportunity Employer.

Team Project Coordinator

<h3>Job Description</h3>
Job Description
QA ArchitectQA ArchitectQA ArchitectQA ArchitectQA ArchitectQA ArchitectQA ArchitectQA ArchitectQA Architect

QA Architect

<h3>Job Description</h3>
Job DescriptionSalary: $110,000 to $130,000 
The System Design Engineer will serve as the systems and mechanical lead for developing complex, electro-mechanical products for the consumer health and medical device markets. This individual is responsible for all aspects of product life cycle management in the area of product development, from inception through engineering design and manufacture and works in concert with Simbex Project Owners and Project Engineers to deliver novel product solutions within constraints of budget, schedule, and established quality processes and methodologies.
 RESPONSIBILITIES:
<ul>
<li>Develop conceptual and detailed designs by analyzing product requirements and performance requirements</li>
<li>Create system and mechanical design architecture plans through use of block diagrams, sketches, development timeline outlines with key technical milestones</li>
<li>Collaborate with senior system design engineers and project engineers to give technical guidance for project level decisions as well as estimating development and manufacturing times and costs for input to project plans</li>
<li>In collaboration with senior systems engineers, foresee and present high risk development items from product requirements and appropriately de risk items early in development through use of breadboards, proof of concept units, and bench prototypes</li>
<li>Use 3d modeling, simulation and other engineering tools to create mechanical design packages according to requirements</li>
<li>Perform diverse and complex design, fabrication, modification, and evaluation of mechanical or electromechanical components, subsystems, and systems by applying engineering principles and developing new or unique analysis tools as required</li>
<li>Provide technical information affecting long range product engineering planning by researching manufacturing or processing techniques, materials, properties, and process advantages and limitations</li>
<li>Advise project teams and customers and implement most efficient method of component manufacturing depending on project goals</li>
<li>Responsible for the creation of component and subsystem design verification plans and test methods, and test results, as well as performing testing</li>
<li>Investigates pertinent design factors such as human factors and ergonomics, ease of manufacture, availability of materials and equipment, interchangeability, strength-weight efficiency, contractual requirements, cost efficiency, and implements recommendations</li>
<li>Reviews drawings and layouts to ensure clarity, completeness, functionality, and conformity to standards, procedures, and specifications.</li>
<li>Engage and manage outside vendors for prototyping, gathering manufacturability feedback and cost and lead-time estimates</li>
<li>Ensures internal project documents are complete, current, and stored according to Simbexs Quality Management System</li>
<li>Concisely and accurately communicates development progress and results to internal and external customers (both written and verbal)</li>
</ul>
 REQUIRED QUALIFICATIONS
<ul>
<li>Bachelors degree (BS) in mechanical, electro-mechanical, or a related technical discipline with 4+ years of medical device and/or combination product development experience</li>
<li>Demonstrable experience in solving a wide range of difficult problems in imaginative and practical ways, and evaluation of alternative solutions that require coordination across multiple teams</li>
<li>Demonstrated experience bringing an electromechanical product or assembly through its entire lifecycle from initial concept to finished good manufacturing</li>
<li>Ability to work with vague project and product requirements from various sources and distill into implementable feature</li>
<li>Strong ability to develop high quality, easy to understand, specifications, analyses, and related design documentation</li>
<li>Familiarity with design for electromechanical regulatory standards such as UL, CE</li>
<li>Experience with effectively creating risk analysis docs such as FMEAs and hazard analyses.</li>
<li>Solidworks CAD proficiency with experience in advanced part modeling and surfacing techniques</li>
<li>Strong experience with design for prototype, low, med, and high volume manufacturing across various processes including injection mold, urethane casting, metal casting, sheet metal, etc.</li>
<li>Ability to create high quality system and mechanical specifications and drawings including use of GD&amp;T, appropriate tolerances per manufacturing capability, applicable notes, detailed system level BOMs</li>
<li>Experience with materials selection, basic pneumatics, fluids, and thermal analysis</li>
<li>High level of clear and concise communication to effectively present complex topics to external customers, project management and other engineers</li>
<li>Strong organizational skills and attention to detail</li>
<li>A commitment to our core values of innovation, passion, agility, openness, integrity and social responsibility</li>
</ul>
 PREFERRED QUALIFICATIONS
<ul>
<li>Experience with electromechanical medical device design and documentation</li>
<li>Familiarity with design for IEC 60601</li>
<li>Ideation, industrial design, concept development and sketching experience</li>
<li>Understanding of systems engineering practices such as requirements management, risk analyses, design trade-off and cost-benefit analysis</li>
</ul>

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