<h3>Job Description</h3>
Job DescriptionHelp Desk T2/Situation&nbsp;Manager Location:&nbsp;Remote Citizenship Required:&nbsp;Yes Clearance Type:&nbsp;Secret Positions Available:&nbsp;1 Salary Range: $80,000 - $100,000 At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk. Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills.&nbsp; We are seeking a highly motivated, customer-oriented Help Desk T2/Situation&nbsp;Manager&nbsp;to join our team. The selected candidate will support different agencies in the federal government. This is an important position that will have a large impact on an already successful organization.&nbsp;&nbsp; To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape. Required Support Includes but Is Not Limited To:
<ul>
<li>Experience with Ticketing Systems (e.g. ServiceNow, BMC Software, ManageEngine)&nbsp;</li>
<li>Experience with management and monitoring tools &nbsp;</li>
<li>Working knowledge of Windows environment (Active Directory, group policy, DNS-preferred)&nbsp;</li>
<li>Work with system administrators to configure deploy additional applications and desktops with security in mind &nbsp;</li>
<li>Maintain and upgrade knowledge library documentation for Clients (Service Desk and Users)&nbsp;&nbsp;</li>
<li>System health checks of desktops and other resources&nbsp;&nbsp;</li>
<li>Remote support of locally installed VDI solutions&nbsp;&nbsp;</li>
<li>US Citizen with an active Secret security clearance.</li>
</ul>
Primary Duties:
<ul>
<li>Supervise daily Tier 2 help desk operations at the assigned site&nbsp;and coordinate day-to-day technical support activities</li>
<li>Assist users in resolving connectivity and laptop issues&nbsp;&nbsp;</li>
<li>Familiar with Windows and MacOS preferred&nbsp;</li>
<li>Provide troubleshooting support to address issues, current or otherwise, within the VDI environment &nbsp;</li>
<li>Assist users with installing and upgrading Citrix software on end devices&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Provide support for applications running on virtual desktops&nbsp;</li>
</ul>
<ul>
<li>Provide Tier2 support when tickets are escalated from helpdesk &nbsp;</li>
</ul>
<ul>
<li>Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.&nbsp;</li>
</ul>
<ul>
<li>Respond to requests for technical assistance in person, via phone, chat or email&nbsp;</li>
</ul>
<ul>
<li>Running daily usage reports of concurrent users and resources (desktops)&nbsp;</li>
</ul>
Required Qualifications:
<ul>
<li>Associates degree in a technical discipline or 2 years of experience in lieu of a degree</li>
<li>1+ years of experience</li>
<li>Excellent oral and written communication skills &nbsp;</li>
</ul>
<ul>
<li>Excellent customer service skills &nbsp;</li>
</ul>
<ul>
<li>Strong coordination, organization, teaming, and communication abilities along with horizontal integration skills &nbsp;</li>
</ul>
<ul>
<li>Ability to manage multiple tasks simultaneously&nbsp;</li>
</ul>
<ul>
<li>Ability to work in a team environment and manage a team&nbsp;</li>
</ul>
Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes:
<ul>
<li>Flexible Work Schedule</li>
<li>Paid Time Off</li>
<li>Medical, Dental and Vision Insurance</li>
<li>Cloudshape will contribute to 401K plans without employee contributions.</li>
<li>Bonus Potential</li>
<li>Life Insurance and AD&amp;D Insurance</li>
<li>Short-Term and Long-Term Disability Insurance</li>
<li>Training Assistance</li>
<li>Employee Referral Program</li>
</ul>
Cloudshape is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of the job, please contact <a href="mailto:Fedelza.Lake@cloud-shape.com" target="_blank">Fedelza.Lake@cloud-shape.com</a>. U.S. Citizenship is required for most positions. E-Verify Right to Work Poster E-Verify Participation Poster EEOC Know Your Rights Poster
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Help Desk T2/Situation Manager

<h3>Job Description</h3>
Job DescriptionTitle: Help Desk Tier I: 
Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis &amp; Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.
Location: Washington, DC (Hybrid) one week in the office/ one week out of the office. May require full-time on-site during training
Position: 1
Duration: Ongoing contract
Start Date: October 1, 2025
Clearance Required: Minimum of a DOD Secret clearance
Employment Type: Full-time
Salary: Please provide your salary requirement
Position Summary:
We are seeking a Help Desk Tier I technician to support a federal government Human Resources (HR) Help Desk. This position will provide help desk support for DoS HR systems and applications, including legacy systems and those that are currently, or will during the period of performance of this contract, undergoing development and modernization. 
Education/Experience: High school diploma. Entry-level with 1 year of experience in help desk environments. Position will require training and supervision. 
Key Responsibilities:
<ul>
<li>Incident intake and resolution, end-user troubleshooting, and user training coordination. </li>
<li>Responsible for access control management and user account provisioning, serving as the central point for administering system access and enforcing application-level security protocols. </li>
<li>This includes role-based access setup, permissions troubleshooting, and coordination with system owners and cybersecurity stakeholders to maintain compliance with DoS security policies. </li>
<li>Help desk activities shall align with and directly support the Department's HR IT modernization initiatives and ongoing operations and maintenance (O&amp;M) requirements.</li>
</ul>
Requirements: 
<ul>
<li>Monitor and initially assign Service Now tickets received via the Service Now help desk portal </li>
<li>Create and initially assign Service Now tickets received by the help desk via phone or email</li>
<li>Proficiency with Microsoft Office and Outlook software</li>
<li>Must have strong communication skills (verbal and written)</li>
<li>Organize tickets with little to no supervision</li>
<li>Have basic reporting skills </li>
<li>May run daily/weekly reports.</li>
<li>Prior experience with ticket triage and Service Now is preferred</li>
<li>Current or previous experience with Department of States GEMS </li>
</ul>
Benefits: All full-time employees are eligible to participate in our benefits programs:
<ul>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan</li>
<li>Paid time off (PTO) and holidays</li>
<li>Group Term Life and Accidental Death and Dismemberment Insurance</li>
<li>Voluntary Term Life Insurance</li>
<li>Short and Long-term disability insurance </li>
</ul>
Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at <a href="mailto:marie@knowledgemanagement.com" target="_blank">marie@knowledgemanagement.com</a>.

Help Desk Tier I

<h3>Job Description</h3>
Job DescriptionPosition: Automation Test EngineerLocation: Northlake, IL 60164 – onsite daily – locals preferredDuration: 3-6+ months - This is long term and is contract to hire Pay Rate: $38.00 -$45.00 per hour W2 Are you an engineer who loves hands-on work with smart, connected products? I am looking for an Automation Test Engineer to design and support automated test systems for IoT-enabled access and control products. This is NOT an IT software QA role — it’s a hardware and systems-focused engineering position in a manufacturing and R&amp;D environment, where you’ll work directly with embedded systems, sensors, and test automation equipment. You’ll play a critical role in bringing connected access technologies to life, ensuring every product that leaves our line performs flawlessly. If you’re passionate about automation, connected systems, and hands-on engineering — we’d love to talk. Overview of Responsibilities
<ul>
<li>Design, program, and maintain automated test equipment for IoT and electromechanical products</li>
<li>Develop test programs using LabVIEW, TestStand, Python, or C/C#</li>
<li>Troubleshoot hardware, firmware, and test system issues</li>
<li>Partner with product engineers to validate performance before release</li>
<li>Ensure reliability, accuracy, and repeatability of test systems</li>
</ul>
 Qualifications
<ul>
<li>Bachelor of Science degree in Electrical, Computer, or related Engineering field</li>
<li>3+ years in product testing or validation within manufacturing or R&amp;D</li>
<li>Hands-on experience with automated test systems and embedded devices</li>
<li>Knowledge of electronics, sensors, and communication protocols (UART, CAN, Wi-Fi, Bluetooth, etc.)</li>
<li>Strong problem-solving and analytical skills</li>
<li>Preferred: Experience testing IoT products, familiarity with Six Sigma or similar process disciplines</li>
</ul>
#inLS About us…Sterling Engineering, in business for 56 years …we offer FULL BENEFITS! As a Sterling Engineering W2 employee on contract, you receive a Full Employee Benefits Package that includes Paid Time Off, Paid Holidays, 3 Medical plans to choose from, Dental &amp; Vision plans, 401(k) with a match, and an Employee Stock Ownership (ESOP) plan. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Test Automation Engineer

<h3>Job Description</h3>
Job DescriptionBusiness Technology Integrators (BTI), a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience delivering innovative IT solutions to the Federal Government, is seeking an experienced Lead Developer to support the DISA TIBI program. The Lead Developer will be responsible for leading technical development efforts, mentoring junior developers, and applying expertise in User Interface (UI) design and/or Database Management Sub-systems (DBMS). This role requires a strong technical leader who can support mission-critical systems by providing advanced debugging, problem determination, and system tuning support.Key Responsibilities
<ul>
<li>
Provide leadership in software development, system design, and technical decision-making for the DISA TIBI program.
</li>
<li>
Apply expertise in User Interface (UI) development and/or Database Management Sub-systems (DBMS) to support mission-critical applications.
</li>
<li>
Provide mentorship, assistance, and training to junior developers, ensuring high-quality development practices and workforce capability growth.
</li>
<li>
Support application developers with debugging, problem determination, and system tuning.
</li>
<li>
Apply business systems analysis and design, data analysis, and data modeling techniques to ensure optimized system development.
</li>
<li>
Utilize DBMS tools, user interface technologies, and development frameworks to design, develop, and maintain applications.
</li>
<li>
Collaborate with program leadership, government stakeholders, and technical teams to deliver secure, reliable, and efficient IT solutions.
</li>
</ul>
Required Qualifications
<ul>
<li>
Active Secret Clearance (required).
</li>
<li>
Minimum 8 years of demonstrated experience as a developer or software engineer.
</li>
<li>
Active CompTIA Security+ certification (must be documented and current).
</li>
<li>
Core expertise in User Interface (UI) or Database Management Sub-systems (DBMS).
</li>
<li>
Experience providing assistance, mentorship, and training to junior team members.
</li>
<li>
Experience supporting developers with debugging, problem determination, and system tuning.
</li>
<li>
Experience applying one or more of the following:
<ul>
<li>
Business systems analysis and design
</li>
<li>
Data analysis and data modeling techniques
</li>
<li>
DBMS and User Interface tools
</li>
</ul>
</li>
<li>
Strong problem-solving skills with the ability to deliver solutions in a complex IT environment.
</li>
</ul>
Preferred Qualifications
<ul>
<li>
Experience supporting Defense Information Systems Agency (DISA) or other DoD programs.
</li>
<li>
Proficiency in modern programming languages, frameworks, and databases (e.g., Java, .NET, SQL, Oracle, React, Angular).
</li>
<li>
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
</li>
</ul>
Why Join BTI?
<ul>
<li>
Be part of a Service-Disabled Veteran-Owned Small Business with a reputation for excellence in delivering IT solutions to the Federal Government.
</li>
<li>
Lead technical efforts on a high-impact defense program supporting mission-critical national security operations.
</li>
<li>
Collaborate with top IT talent while mentoring the next generation of developers.
</li>
<li>
Competitive compensation and comprehensive benefits package.
</li>
</ul>
Apply today to join BTI as a Lead Developer and play a vital role in advancing the success of the DISA TIBI program.
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Lead Developer (Must have an Active Secret Clearance)

<h3>Job Description</h3>
Job DescriptionJob Summary: You will be part of a team designing, automating, and deploying services on behalf of our customers to AWS in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments.Key Responsibilities:
<ul>
<li>Work as a technical leader alongside customer business, development, and infrastructure teams.</li>
<li> Lead technical and design discussions with IT executives to help enterprises speed their adoption of new technologies and practices.</li>
<li> Architect and build highly scalable, cloud-native applications on the AWS platform using core developer services such as: API Gateway, Lambda, SQS, DynamoDB, and ECS, AKS</li>
<li> Event Driven application development</li>
<li> Amazon Connect, Connect Flows with Lambda Invokation.</li>
<li> Leverage new technology paradigms (e.g., serverless, containers, microservices).</li>
<li> Migrate monolithic applications to microservices architectures.</li>
<li> Advise on implementing AWS best practices.</li>
<li> Influence infrastructure architecture by sharing your application development expertise.&nbsp;</li>
<li> Willingness to travel to client locations and deliver professional services</li>
</ul>
Required Qualifications:
<ul>
<li>BS level technical degree or equilivient experience.&nbsp;</li>
<li> 8 + years of software development or application engineering with recent coding experience in two or more modern programing languages such as: Java, JavaScript, C/C++, C#, Swift, Node.js, Python, Go, or Ruby&nbsp;</li>
<li> Hands-on recent development experience and capability. You will be expected to write and review code.&nbsp;</li>
<li> 5+ years of experience as a technical specialist in Customer-facing roles.</li>
<li> Experience with Agile development methodologies.</li>
<li> Experience with Continuous Integration and Continuous Delivery (CI/CD).</li>
</ul>
Preferred Qualifications:
<ul>
<li>Cloud Certifications&nbsp;</li>
<li> Demonstrated success as a software developer, application architect, product manager, CTO, or consultant working with various platforms.</li>
<li> Architecting, designing and developing applications on the AWS platform.</li>
<li> Designing and building application using Container and serverless technologies.</li>
<li> Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability.</li>
<li> Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment.</li>
<li> Continuous Integration (CI) tools&nbsp;</li>
<li> Strong practical application development experience on Linux and Windows-based systems.</li>
<li> Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc.&nbsp;</li>
<li> Experience working directly with customers, partners or third-party developers</li>
</ul>
 
<ul>
<li>Discover your inner Racker: Racker Life</li>
</ul>
Sponsorship
<ul>
<li>This role is not sponsorship eligible</li>
<li>Candidates need to be legally allowed to work in the US for any employer.</li>
</ul>
Travel
<ul>
<li>As per business requirements</li>
</ul>
“Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $ 161,000/year in our lowest geographic market up to $ 275,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.” Information&nbsp;on benefits&nbsp;offered is&nbsp;here. About Rackspace TechnologyWe are the multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.&nbsp;&nbsp;More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI - VM1#US-Remote&nbsp;&nbsp; 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloud Software Architect

<h3>Job Description</h3>
Job DescriptionSr. Project Manager ROLE We need an experienced Senior Project Manager at NAVSEA’s Safety and Regulatory Compliance Directorate (SEA 09) in support of the Navy Modernization (NM) Program. SEA 09P is responsible for developing and maintaining the Navy Modernization Process (NMP), policies, and supporting information systems that govern the planning, engineering, and execution of modernization across the surface fleet. This contract supports SEA 09P in advancing modernization process standardization, continuous improvement, and integration with the Navy’s digital engineering and IT systems. In this role, you will manage project planning and execution across modernization and IT integration efforts, ensuring alignment between modernization process development, engineering change management, and digital systems implementation. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package. Apply today! RESPONSIBILITIES
<ul>
<li>Leads execution of Navy Modernization Process (NMP) development and improvement efforts to ensure standardization and alignment with NAVSEA policies and modernization governance</li>
<li>Manages task planning, resource allocation, and milestone tracking across modernization, process development, and IT integration workstreams</li>
<li>Oversees the development, documentation, and implementation of modernization policies, procedures, and process improvements supporting configuration management and engineering change control</li>
<li>Coordinates between SEA 09, ship modernization stakeholders, and Fleet organizations to ensure modernization processes are efficiently implemented and continuously improved</li>
<li>Facilitates process reviews, data validation, and quality control of modernization documentation, workflows, and IT-enabled tools</li>
<li>Provides project-level oversight for integration of IT systems supporting the modernization process, including databases, applications, and web-based tools</li>
<li>Ensures alignment between process requirements and system functionality by collaborating closely with systems engineers, software developers, and database administrators</li>
<li>Develops and maintains project-level schedules, tracking milestones, dependencies, and deliverable status using integrated scheduling tools</li>
<li>Prepares technical and management reports summarizing project status, risks, and performance metrics for submission to the Senior Program Manager and Government stakeholders</li>
<li>Supports development and implementation of training materials, guides, and process documentation to support modernization stakeholders</li>
<li>Identifies risks and issues affecting modernization or IT integration activities and develops mitigation plans in coordination with program management and technical leads</li>
<li>Ensures all modernization and IT-related deliverables meet contractual quality standards and comply with the Quality Management System (QMS) and CMMI Level III principles</li>
<li>Leads project-level meetings, Integrated Product Teams (IPTs), and working groups to coordinate modernization and IT systems engineering activities and ensure timely issue resolution</li>
</ul>
 REQUIRED SKILLS/EXPERIENCE
<ul>
<li>Fifteen (15) or more years of experience in Project Management</li>
<li>Demonstrated experience with and application of ISO 9001 - QMS Principles and Practices, CMMI Level III Principles and Practices, and Engineering Change Management</li>
<li>Demonstrated experience in facilitation of collaborative teaming</li>
<li>Demonstrated experience in facilitation of internal communications</li>
<li>Demonstrated experience in milestone management and project execution</li>
<li>Demonstrated experience in Personnel Management</li>
</ul>
 REQUIRED EDUCATION / CERTIFICATIONS
<ul>
<li>Bachelor’s degree in engineering or business management field of study</li>
<li>Project Management Professional (PMP) Certification</li>
</ul>
 PREFERRED SKILLS/EXPERIENCE
<ul>
<li>Master’s degree in engineering management or business management field of study</li>
<li>Fifteen (15) or more years of experience with DOD/Navy Program Management</li>
<li>Experience with DoD/DoN Procedures and Policies (DoD 5000 process)</li>
</ul>
 LOCATION
<ul>
<li>Washington Navy Yard, DC 20226</li>
</ul>
 CLEARANCE
<ul>
<li>US Citizenship</li>
</ul>
 CLIENT
<ul>
<li>Naval Sea Systems Command Safety and Regulatory Compliance Directorate’s (NAVSEA 09)</li>
</ul>
 TRAVEL
<ul>
<li>No travel required.</li>
</ul>
 WORK HOURS
<ul>
<li>Full time = 40 hours a week, 8 hours a day</li>
</ul>
 EMPLOYMENT CLASSIFICATION
<ul>
<li>W2 Classification</li>
</ul>
 RELOCATION
<ul>
<li>Not eligible for relocation benefits.</li>
</ul>
 West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time. &nbsp;
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Senior Project Manager

<h3>Job Description</h3>
Job DescriptionBPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation. Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities.&nbsp; Our shared entrepreneurial spirit drives us to see and do things differently.&nbsp; Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.&nbsp;&nbsp;What you get:&nbsp;Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.&nbsp;Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.Balance &amp; flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.&nbsp;Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University. Who is successful at BPM:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Caring people who put others first&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-starters who embody the BPM entrepreneurial spirit&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Authentic individuals with a diverse point of view&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lifelong learners with a drive to excel&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resilient people who rise to the occasion&nbsp; Role Summary:We are seeking a strategic and hands-on Systems Implementation Manager to lead the implementation of new platforms and processes directly related to the operations of our firm. This role is critical to ensuring seamless technology transitions and ongoing optimization across the firm. This role will also provide strategic leadership and direction for the Salesforce team, overseeing both project execution and the professional development of team members. --- Key Responsibilities: Software Implementation· Lead the full lifecycle of software implementations, from planning and vendor coordination to deployment and post-launch support· Collaborate with internal stakeholders to gather requirements, define timelines, and ensure alignment with business goals· Manage cross-functional teams and external vendors to deliver on project milestones· Identify implementation risks early and develop mitigation strategies. Resolve escalated issues with urgency and precision Project Management· Coordinate with the Project Management Office to set timelines, budgets, and resources using firm tools (Monday) and standardized templates and workflows.· Translate business requirements into scalable workflows and system configurations that improve operational efficiency· Partner with cross-functional teams including Finance, IT, Tax, Audit, and Consulting to ensure alignment and adoption.· Lead the execution of Salesforce-related projects, ensuring timely delivery and cross-functional collaboration. Leadership &amp; Collaboration· Communicate effectively with director-level and senior leadership to align on priorities, timelines, and requirements· Drive adoption through training, documentation, and communication plans. Act as a change agent to foster a culture of innovation and continuous improvement.· Manage, support, and provide strategic oversight for the Salesforce team by delivering regular feedback, facilitating growth planning, and aligning team initiatives with organizational goals· Facilitate communication between the Salesforce team and other departments to optimize platform usage and integration. Required Qualifications:· 5+ years of experience in project management and system implementation, preferably within accounting or professional services firms· Strong understanding of ERP systems (e.g., NetSuite, Workday), CRM platforms (Salesforce), and accounting workflows· Excellent communication and stakeholder management skills· Ability to coordinate cross-functional teams and vendors· Large-scale software implementation experience· Demonstrated capability in constructively questioning established practices Preferred Qualifications:· Familiarity with accounting industry tech stacks and practices.· Strong leadership skills with experience mentoring a team· Working knowledge of Salesforce as a data source and CRM platform· Experience in professional services or accounting firms· Ability to quickly learn and adapt to new software tools and systems· Strategic thinker with a hands-on approach.· Comfortable navigating ambiguity and building processes from scratch.· Strong analytical and problem-solving skills.· Passion for technology and operational excellence.· Ability to influence and drive change across diverse teams. Key Competencies:· Exceptional communication skills across technical and executive audiences· Strong collaboration and interpersonal skills· Proactive problem-solving and adaptability· Organizational skills to manage multiple priorities and timelines Resources &amp; Support:· Input into project budgeting decisions, in collaboration with operational leadership· Direct access to internal Salesforce team members and external Salesforce representatives· Support from cross-functional teams and executive sponsorsThe salary range provided is intended for candidates in the San Francisco Bay Area who meet the minimum requirements of the position.&nbsp; Candidates who do not reside in the San Francisco Bay Area, do not meet the minimum requirements, or exceed the requirements are encouraged to apply and a recruiter will provide you with a range specific to your location. #LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Systems Implementation Manager

<h3>Job Description</h3>
Job DescriptionCompany Overview
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 42 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
Position Summary:
As the Systems Administrator you will be responsible for the health, stability, and security of the company's server environment. This includes designing, building, maintaining, and troubleshooting server hardware and software across multiple locations, as well as managing and auditing all user access to server resources. You will also provide crucial 2nd-Level support and assist in training our Help Desk team.
Key Responsibilities:
<ul>
<li>Server Management: Design, install, maintain, and troubleshoot all server software, spanning both on-premise and SaaS solutions across multiple company locations.</li>
<li>Core Systems: Maintain and update Windows Server and Active Directory roles, including managing Group Policy.</li>
<li>User Access &amp; Security: Manage the full user account lifecycle and strictly manage/audit user access to server resources according to established security procedures.</li>
<li>Hardware &amp; Documentation: Maintain and troubleshoot server and storage hardware. Create and maintain detailed procedures and troubleshooting documentation for all server systems and changes.</li>
<li>Support &amp; Projects: Provide 2nd-Level Help Desk Support and train Help Desk staff on new systems. Effectively manage and prioritize assigned projects, maintaining accurate records of system changes and outages.</li>
</ul>
Qualifications:
<ul>
<li>Experience: Minimum of 2 years of experience at a Junior Systems Administrator level.</li>
<li>Core Knowledge: Strong, proven knowledge of Windows Servers, Active Directory, and Group Policy.</li>
<li>Hardware &amp; Networking: Knowledge of server and storage hardware, drivers, and firmware. Strong foundational knowledge of network fundamentals (DNS, DHCP).</li>
<li>Virtualization &amp; Backup: Experience with server virtualization technologies (e.g., VMWare, XenServer). Basic knowledge of backup systems and best practices.</li>
<li>Certifications: Relevant industry certifications are required to demonstrate proficiency.</li>
<li>Physical: Must be willing and able to lift up to 50 lbs (for handling hardware).</li>
</ul>
Personal Attributes:
<ul>
<li>Communication: Great verbal and written communication skills (English) are essential for effective collaboration with technical and creative teams.</li>
<li>Problem-Solver: Highly organized and able to develop structured plans to resolve complex technical problems.</li>
<li>Flexibility: Willingness to perform occasional after-hours/weekend work, especially during peak periods, due to the nature of the position.</li>
</ul>
Legal Disclaimer: 
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.

Systems Administrator

<h3>Job Description</h3>
Job Description
Role: Enterprise Architect Exp in Kafka: 10 &amp; Above Location: McLean, VA Skills: Kafka, Salesforce Community Cloud, Application Integration Architecture
Job Summary The Kafka Architect will be responsible for designing, implementing, and managing scalable, high-performance data streaming solutions using the Apache Kafka ecosystem, with a strong focus on Confluent Platform and Confluent Cloud. The role demands deep expertise in real-time data processing, event-driven architecture, and integration with modern cloud and data platforms. 10 years of experience and above in Kafka architecture and implementation. Deep expertise in Apache, Kafka confluent, Platform Confluent, Cloud Kafka Connect, Kafka Streams, ksqlDB, Zookeeper, KRaft Experience with cloud platforms (AWS, GCP, Azure) and CICD pipelines. Strong understanding of data integration tools (e.g., Snowflake, Databricks, Hadoop). Familiarity with scripting (Shell, Python) and infrastructure-as-code (Terraform). Financial services or credit union domain experience is highly preferred. Architect and implement enterprise-grade Kafka solutions using Confluent Platform cloud. Design and manage Kafka clusters, brokers, topics, and partitions for optimal performance and reliability. Lead migration efforts from legacy messaging systems (e.g., IBM MQ, TIBCO) to Kafka. Develop and optimize Kafka Streams, ksqlDB, Kafka Connect, and Flink-based pipelines. Ensure high availability, disaster recovery, and security (RBAC, ACLs) of Kafka infrastructure. Collaborate with data engineering, DevOps, and application teams to integrate Kafka into broader enterprise systems. Monitor and troubleshoot Kafka environments using tools like Grafana, Prometheus, and Confluent Control Center.

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