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<h3>Job Description</h3>
Job Description
The &nbsp;Service Desk Analyst I&nbsp;will serve&nbsp;as the first point of contact for our Company and our customers’ day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client’s TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support.
Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems.
Responsibilities:
<ul>
<li>Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware</li>
<li>Respond to email messages, web inquiries, and or phone calls for customers seeking help</li>
<li>Logs all request into the Government tracking system (Service Now)</li>
<li>Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections</li>
<li>Troubleshoots hardware and software problems, assists users with desktop applications and provides user training</li>
<li>Utilizes support applications to track user requests from trouble ticket generation to resolution</li>
<li>Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner</li>
<li>Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems</li>
<li>Follow up with customers to ensure issue has been resolved</li>
<li>Gain feedback from customers about computer usage</li>
<li>Run reports to determine malfunctions that continue to occur</li>
</ul>
Knowledge and skills:
<ul>
<li>Strong customer service focus</li>
<li>Excellent listening skills</li>
<li>Working knowledge of basic hardware and software systems</li>
<li>Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.</li>
<li>Basic remote troubleshooting skills and the use of remote troubleshooting applications</li>
<li>Detail oriented and well organized</li>
<li>Ability to multitask</li>
<li>Self-motivated</li>
<li>Multilingual (Spanish, English) a plus</li>
</ul>
Education and work experience:
<ul>
<li>High School Diploma or equivalent</li>
<li>Certificate in Computer or IT related area of study or equivalent preferred</li>
<li>One to two years industry experience, support center or helpdesk preferred</li>
<li>MCSA (Microsoft Certified Systems Administrator) preferred</li>
<li>A+ Certification preferred</li>
</ul>
Clearance Requirement: Must pass a DHS/CBP background Investigation
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
About Patriot LLC:
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. #ZR
Company website: <a href="http://www.patriotllc.net/" target="_blank">http://www.patriotllc.net/</a>
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
Location: This position will be based at the customer site in San Antonio, TX
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
To request accommodations for the application process please contact <a href="mailto:jobs@patriotllc.net" target="_blank">jobs@patriotllc.net</a> or call 410-381-8015. 
About Patriot LLC:
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Company website: <a href="http://www.patriotllc.net/" target="_blank">http://www.patriotllc.net/</a>
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
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4DE9Xy3UnG

Entry Level Helpdesk Specialist, San Antonio

<h3>Job Description</h3>
Job DescriptionShort Description: The DC Department of Corrections (DOC) is looking for a Sr Technical Project manager Complete Description: The DC Department of Corrections is looking for a technical project manager to lead the operation and maintenance of an offender management system. This role will be within the information technology team supporting the Department of Corrections. This will include all updates, testing, change management, and support of the current offender management system and upgraded offender management system. Responsibilities: 
<ul>
<li>Supports development of and applies structured program/ project management standards, approaches, methodologies, tools, and templates to enterprise transformation programs/projects working closely with the Lead Solutions Architect and key stakeholders.</li>
<li>Lead and manage the full project lifecycle, including scope definition, planning, execution, monitoring, and closure.</li>
<li>Solves complex problems with little direction by using knowledge of Government Operations functions.</li>
<li>Drives rigorous program / project planning activities including tactical planning and timeline development.</li>
<li>Integrates project plans and milestones within a defined scope into holistic master plan. identifying gaps and interdependencies.</li>
<li>Manage and monitor cross program or cross-project interdependencies, including integrations with external systems and partners.</li>
<li>Works with senior leadership and project teams to establish and monitor key performance indicators (KPls) of project success. Manages program/ project status reponing process for all in-scope programs/projects and creates senior leadership updates including dashboard and benefit realization reporting.</li>
<li>Proactively identify potential risks, issues, and barriers to execution; develop and implement mitigation strategies and contingency plans.</li>
<li>Facilitate Agile practices such as sprint planning, retrospectives, and stand-ups, ensuring continuous improvement and team alignment.</li>
<li>Collaborate with technical teams to ensure adherence to software development best practices, including version control, testing, and release management.</li>
<li>Foster a culture of accountability, transparency, and proactive problem-solving across project teams.</li>
<li>This position offers limited telework flexibility, subject to project needs and supervisory approval. Successful candidates must be available for on-site work, within a correctional facility.</li>
</ul>
 Qualifications: 
<ul>
<li>6 years experience (Journeyman Mid-Level) in technical project management, delivering complex IT solutions.</li>
<li>6 years of experience managing projects through the full software development life cycle (SDLC), including structured release and change management processes.</li>
<li>Proven experience supporting execution of complex technical projects and / or enterprise in IT transformations.</li>
<li>Demonstrated experience working with multiple levels of highly technical stakeholder (both internal and external).</li>
<li>Demonstrated experience successfully implementing at least one complex project within the last five years. Participated and made significant contributions to at least two additional project implementations within the past 6 years. </li>
<li>Hands-on experience with project management and collaboration tools (e.g., Jira, Azure DevOps, MS Project, Power BI, or equivalent) for dashboards, reporting, and issue tracking.</li>
<li>Strong working knowledge of Agile/SCRUM methodologies and experience facilitating Agile practices in hybrid or multi-team environments.</li>
<li>Exceptional problem-solving skills with the ability to anticipate and address risks or roadblocks proactively.</li>
<li>Excellent communication, organization, and documentation skills.</li>
<li>PMP, or Certified Scrum Master (CSM) certification preferred.</li>
</ul>
 Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills | Required/Desired | No. of Years | How many years of experience candidate has? Bachelors degree in Information Technology or related field or equivalent experience| Required | 10 years | Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. | Required | 6 years | Manages teams of contract Support Personnel at multiple locations.| Required | 6 years | Maintains and manages the client interface at the senior levels of the client organization.| Required | 6 years | Meets with customer and contractor personnel to formulate and review task plans and deliverable items.| Required | 6 years | Ensures conformance with program task schedules and costs | Required | 6 years | Demonstrated experience working with multiple levels of highly technical stakeholder (both internal and external). | Required | 6 years | Knowledge of Agile/SCRUM methodologies and experience facilitating Agile practices in hybrid or multi-team environments. | Required | 6 years | Progressive consulting leadership role, providing full lifecycle services in enterprise environment| Required | 6 years | Managing, coordinating, and establishing priorities for entire project lifecycle| Required | 6 years | Exp. with project mgt and collaboration tools (e.g., Jira, Azure DevOps, MS Project, Power BI, or equivalent) for dashboards, reports &amp; issue tracking| Required | 6 years | Demonstrated experience successfully implementing at least one complex project within the last five years. | Required | | Participated and made significant contributions to at least two additional project implementations within the past 6 years. | Required | | PMP Certification| Highly desired | | CSM Certification| Highly desired | | Background check: 
<ul>
<li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li>
</ul>

DOC Technical Project Manager

<h3>Job Description</h3>
Job Description
We are looking for a 100% remote Kinaxis Rapid Response technical resource who can participate in the design, development and analysis of their Kinaxis Rapid Response workbooks/applications. Below are some more details on the responsibilities.
Essential job functions:
1. Write new, or upgrade existing RR low code to implement new workbook design.
&nbsp;2. Complete RR workbook analysis and design.
3. Design RR workbook specifications and documentation.
4. Maintain current knowledge of new technologies and services.
5. Advise and consult co-workers on issues and improvement opportunities with RR.
6. Consult with end-users for program efficiency and future RR workbook developments.
7. Provide RR workbook development support.
8. Provide project/task time and cost estimates.
9. Plan and conduct RR workbook component/system tests.
10. Debug and troubleshoot existing RR workbooks.
11. Follows proper coding processes and protocols as set forth in the SMTC SDLC.
12. Maintain standards to assure RR application/workbook quality.
13. Maintain regular and predictable attendance.
If you are interested please send your resume for further discussion.
Please note knowledge of Kinaxis RapidResponse is essential.

Kinaxis RapidResponse Technical Consultant

<h3>Job Description</h3>
Job DescriptionJob Title: OCONUS Construction Project Controls Engineer / Scheduler Company Overview: The PCE is integral to the successful construction of a large, multi-building compound. Our client's dedication to excellence in project controls—including scheduling, invoicing, and change management—ensures that they meet the expectations of their clients in government sectors. **Note: The pay rate listed is the base pay with the overseas premium included Key Responsibilities: 
<ul>
<li>Review project plans and specifications to understand the scope and requirements.</li>
<li>Develop and maintain the project schedule in collaboration with the project team and subcontractors.</li>
<li>Monitor and report on-site and off-site construction activities to produce accurate monthly schedule reports.</li>
<li>Prepare and submit timely monthly invoices, ensuring accurate accounting of costs related to materials and labor.</li>
<li>Document potential changes and coordinate with the project team to preserve all relevant correspondence and records.</li>
</ul>
 Required Skills and Qualifications: 
<ul>
<li>General knowledge of commercial and government construction contracting methods.</li>
<li>Proficiency in Primavera (P6) software and understanding of Critical Path Method (CPM).</li>
<li>Excellent communication skills for professional interaction with clients and team members.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Minimum high school diploma/GED; Bachelor's degree in construction management or engineering preferred, along with relevant project controls experience. </li>
<li>Current Department of Defense secret security clearance or higher is required</li>
<li>Previous international and government contracting experience is preferred</li>
</ul>
Some of the Benefits Include: 
<ul>
<li>Medical, Dental, and Vision insurance. </li>
<li>401k </li>
<li>4 weeks of PTO </li>
<li>Company focus on employee growth &amp; development </li>
<li>Completion bonus </li>
<li>Housing provided/paid for </li>
<li>Monthly incidentals </li>
</ul>

OCONUS Construction Project Controls Engineer / Scheduler

<h3>Job Description</h3>
Job DescriptionShort Description: Mainframe DB2 Systems Programmer 16+ Years of experience managing and maintaining DB2 databases on IBM System Z mainframes Complete Description: Responsibilities: 1. Leads the adoption or implementation of an advanced technology or platform. 2. Expert on the functionality or usage of a particular system, platform, or technology product. 3. Serves as a consultant to clients, guiding the efficient use or adoption of a particular IT product or platform. 4. Creates implementation, testing, and/or integration plans. 5. Demonstrates expertise in a particular IT platform or service, allowing for maximum IT investment. Position will be responsible for the planning, design, and implementation of standards, naming conventions, and ongoing deployment of a multi-data center DB2 environment, including disaster recovery, high availability, and data center relocation projects. Must have extensive experience with the installation, support, and roll-out of DB2 components, BMC Tools and Utilities, and related products. Must have complete familiarity with z/OS, TSO/ISPF and IBM utilities. Experience with SMP/E, Sysplex environments, and DB2 integration with WLM is desired. The position will provide technical support to application and data center staff. Additional desired skills are Oracle, SQL, z/VM, Linux and MVS systems, familiarity with the BMC Main View monitoring tool, is desired. Must have excellent communication and presentation skills. Position will require project leadership in support of data center projects and strategic initiatives. Minimum Education/ Certification Requirements: Bachelors degree in Information Technology or related field or equivalent experience Training or certification in a particular product or IT platform/service, as required Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills | Required/Desired | No. of Years | How many years of experience candidate has? 16+ yrs. leading advanced technology projects or service projects| Highly desired | | 16+ yrs. full system engineering lifecycle | Highly desired | | 16+ yrs. creating implementation/integration plans, test plans, and training materials| Desired | | 16+ yrs. hands-on experience in specific product or IT platform| Highly desired | | Bachelors degree | Nice to have | | Industry certification/training in specific IT product/platform or service | Nice to have | | Background check: 
<ul>
<li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li>
</ul>

OCTO DB2 Engineer

<h3>Job Description</h3>
Job Description
Location: Washington, DC
Work Arrangement: Hybrid
Duration: 12-month contract with possible extension
W-2 or 1099 No C2C, visa transfers, or sponsorship
The DNA Group is seeking a Mainframe DB2 Systems Programmer with extensive experience managing and maintaining DB2 databases on IBM System Z mainframes. This role is heavily focused on the planning, design, and implementation of standards, naming conventions, and multi–data center DB2 environments. You will lead database deployments, disaster recovery and high availability planning, and support major data center relocation initiatives. This position requires deep expertise with DB2, BMC tools, z/OS, and mainframe infrastructure, as well as strong communication and leadership capabilities.
• Lead the adoption and implementation of advanced DB2 technologies and platforms • Serve as a subject matter expert on DB2 functionality, performance, and system usage • Provide consultancy and technical guidance to clients and internal teams regarding efficient DB2 utilization • Create implementation plans, testing plans, integration plans, and deployment strategies • Design and implement DB2 standards, naming conventions, and multi–data center architecture • Oversee DB2 installation, support, roll-out, and configurations including BMC tools and utilities • Support disaster recovery, high availability, and data center relocation projects • Collaborate with application and data center teams to ensure robust DB2 system performance • Utilize z/OS, TSO/ISPF, IBM utilities, SMP/E, Sysplex, and WLM for DB2 integration and optimization • Provide leadership for data center projects and strategic mainframe modernization initiatives
Minimum Qualifications:
• Bachelor’s degree in Information Technology or a related field, or equivalent experience • Extensive experience with DB2 on IBM System Z mainframes • Strong understanding of z/OS, mainframe utilities, and DB2 integration frameworks • Experience providing technical leadership and guidance across systems teams • Excellent written and verbal communication skills
Required Experience:
• Technology Projects: 16+ years (Highly Desired) • Full System Engineering Lifecycle: 16+ years (Highly Desired) • Implementation, Integration, and Test Plans: 16+ years (Desired) • Hands-On Experience Platforms (DB2, BMC Tools, etc.): 16+ years (Highly Desired) • Bachelor’s Degree in IT or Related Field: (Nice to Have) • Industry Certification or Training in Relevant IT Platforms or Services: (Nice to Have)
This Job Is Ideal for Someone Who Is:
• Strategic -- able to design and lead multi–data center DB2 initiatives • Detail-oriented -- strong in structuring mainframe environments and standards • Collaborative -- works well with application, infrastructure, and data center teams • Proactive -- anticipates system risks and plans ahead for high availability and DR • Communicative -- able to present technical concepts clearly to technical and leadership teams • Problem-solving -- comfortable diagnosing mainframe issues and developing solutions • Mission-driven -- motivated to enhance enterprise mainframe stability and performance • Adaptable -- performs well in evolving enterprise environments with shifting priorities
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.

Database Engineer

<h3>Job Description</h3>
Job DescriptionJob Description: Short Description: The Client is looking for a Sr. Technical Project manager. Complete Description: The Client is looking for a technical project manager to lead the operation and maintenance of an offender management system. This role will be within the information technology team supporting the Client. This will include all updates, testing, change management, and support of the current offender management system and upgraded offender management system. Responsibilities: Supports development of and applies structured program/ project management standards, approaches, methodologies, tools, and templates to enterprise transformation programs/projects working closely with the Lead Solutions Architect and key stakeholders. Lead and manage the full project lifecycle, including scope definition, planning, execution, monitoring, and closure. Solves complex problems with little direction by using knowledge of Government Operations functions. Drives rigorous program / project planning activities including tactical planning and timeline development Integrates project plans and milestones within a defined scope into holistic master plan. identifying gaps and interdependencies. Manage and monitor cross program or cross-project interdependencies, including integrations with external systems and partners. Works with senior leadership and project teams to establish and monitor key performance indicators (KPls) of project success. Manages program/ project status reponing process for all in-scope programs/projects and creates senior leadership updates including dashboard and benefit realization reporting. Proactively identify potential risks, issues, and barriers to execution; develop and implement mitigation strategies and contingency plans. Facilitate Agile practices such as sprint planning, retrospectives, and stand-ups, ensuring continuous improvement and team alignment. Collaborate with technical teams to ensure adherence to software development best practices, including version control, testing, and release management. Foster a culture of accountability, transparency, and proactive problem-solving across project teams. This position offers limited telework flexibility, subject to project needs and supervisory approval. Successful candidates must be available for on-site work, within a correctional facility. Qualifications: 6 years experience (Journeyman Mid-Level) in technical project management, delivering complex IT solutions. 6 years of experience managing projects through the full software development life cycle (SDLC), including structured release and change management processes. Proven experience supporting execution of complex technical projects and / or enterprise in IT transformations. Demonstrated experience working with multiple levels of highly technical stakeholder (both internal and external). Demonstrated experience successfully implementing at least one complex project within the last five years. Participated and made significant contributions to at least two additional project implementations within the past 6 years. Hands-on experience with project management and collaboration tools (e.g., Jira, Azure DevOps, MS Project, Power BI, or equivalent) for dashboards, reporting, and issue tracking. Strong working knowledge of Agile/SCRUM methodologies and experience facilitating Agile practices in hybrid or multi-team environments. Exceptional problem-solving skills with the ability to anticipate and address risks or roadblocks proactively. Excellent communication, organization, and documentation skills. PMP, or Certified Scrum Master (CSM) certification preferred. Technical Skills: Bachelors degree in Information Technology or related field or equivalent experience. Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract Support Personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. Demonstrated experience working with multiple levels of highly technical stakeholder (both internal and external). Knowledge of Agile/SCRUM methodologies and experience facilitating Agile practices in hybrid or multi-team environments. Progressive consulting leadership role, providing full lifecycle services in enterprise environment. Managing, coordinating, and establishing priorities for entire project lifecycle. Exp. with project mgt and collaboration tools (e.g., Jira, Azure DevOps, MS Project, Power BI, or equivalent) for dashboards, reports &amp; issue tracking. Demonstrated experience successfully implementing at least one complex project within the last five years. Participated and made significant contributions to at least two additional project implementations within the past 6 years. PMP Certification CSM Certification

Technical Project Manager

<h3>Job Description</h3>
Job Description
We are currently seeking a ServiceNow Architect for a long term contract to perm position located in Washington, DC. Candidates will work a hybrid schedule, onsite 2-3 days a month. Candidates must be local starting day1.
 We are looking for a ServiceNow Architect&nbsp;to lead the delivery and future state solution of a large-scale ServiceNow initiative. Scope includes supporting the ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules. This will include operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way — not just the fast way. &nbsp; Duties and Responsibilities:
<ul>
<li>Own ServiceNow platform architecture, roadmap, and design standards.</li>
<li>Lead alignment across applications, infrastructure, and services.</li>
<li>Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools).</li>
<li>Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.</li>
<li>Guide product owners, developers, and admins; approve solution designs.</li>
<li>Ensure performance, scalability, and upgrade readiness.</li>
<li>Build dashboards that show operational value and outcomes (not just activity).</li>
<li>Reduce technical debt; streamline change/incident/problem workflows.</li>
</ul>
&nbsp; Qualifications: Education and Years of Experience:&nbsp;Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. &nbsp; Required Skills/Certifications:
<ul>
<li>ServiceNow Certified System Administrator (CSA)</li>
<li>Minimum 7+ years of ServiceNow experience.</li>
<li>3+ years acting as a ServiceNow Architect or Design Authority.</li>
<li>Deep expertise in:</li>
<li></li>
<li>ITSM (Incident/Problem/Change/Request)</li>
<li>ITOM</li>
<li>ITAM</li>
<li>Security operations</li>
<li>Strategic portfolio management</li>
<li>IntegrationHub &amp; Flow Designer</li>
<li>Strong understanding of non-functional requirements: performance, security, upgradeability, and release management.</li>
<li>Proven experience leading cross-functional delivery teams. </li>
<li>Preferred Experience</li>
<li></li>
<li>ServiceNow support for a large enterprise or public-sector environment</li>
<li>Platform automation: Automated Test Framework (ATF), pipelines, CI/CD</li>
<li>Service Mapping, ITOM, Performance Analytics </li>
<li>Preferred (any of the following):</li>
<li></li>
<li>Certified Implementation Specialist (CIS) — ITSM / Discovery / CMDB / CSDM</li>
<li>Certified Application Developer (CAD)</li>
<li>Certified Technical Architect (CTA) – highly preferred</li>
<li>ITIL v4 Foundation or higher.</li>
</ul>

ServiceNow Architect

<h3>Job Description</h3>
Job Description
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
Our Cloud Infrastructure team is growing! This team ensures the security and resiliency of Appian's Cloud offering, enabling Appian teams to deploy and operate secure, cloud-native services and resources. As a Manager of Software Development within this team, you will provide technical leadership in a specific technology area while actively contributing to the development of high-quality software. You will spend the majority of your time hands-on, designing, coding, and reviewing, while also mentoring engineers to grow their skills and managing key HR responsibilities. By fostering a collaborative environment and removing obstacles, you will help developers write and test code efficiently before pushing changes to source control, aligning technical efforts with business goals.
This role is based at our ​h​eadquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. 
In this role, you will:
<ul>
<li>Design, build, and operate secure, cloud-native platforms leveraging deep expertise in AWS core services (e.g., EKS, VPC, IAM, EC2, S3, RDS).</li>
<li>Apply Infrastructure as Code (IaC) principles using modern tooling such as Terraform, Crossplane, or similar to automate platform delivery.</li>
<li>Drive adoption of modern CI/CD pipelines and promote an "automation-first" mindset across teams.</li>
<li>Provide deep technical guidance in cloud infrastructure, performing code reviews and offering actionable technical feedback.</li>
<li>Manage and mentor up to 6 direct reports, guiding their career development and fostering a culture of learning and growth.</li>
<li>Perform HR management tasks for direct reports, including performance reviews, timesheet approvals, and compensation discussions.</li>
</ul>
Basic qualifications:
<ul>
<li>B.S. in Computer Science, Engineering, or a related field; advanced degree preferred.</li>
<li>10+ years in software development or cloud infrastructure engineering.</li>
<li>1+ years of experience mentoring or managing a technical team.</li>
<li>Proven experience building, scaling, and managing containerized, cloud-native platforms, with strong AWS expertise.</li>
</ul>
Tools and Resources 
<ul>
<li>Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. </li>
<li>Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.</li>
<li>Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.</li>
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About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
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Manager, Software Development (Cloud Services)

<h3>Job Description</h3>
Job Description
Lighting Director – Project Based
 
Empowering beauty through quality and care.&nbsp; As a trusted manufacturer and supplier of beauty, cosmetics, and personal care products, we offer an exciting opportunity for an experienced Lighting Director to design, coordinate, and execute the lighting to create a specific mood and enhance visibility.
Requires proven experience with professional&nbsp;face &amp; headshot lighting&nbsp;techniques.&nbsp; Deep understanding of how lighting affects facial features, skin tone, and overall composition in close-up photography.&nbsp; This role requires collaboration with other creative personnel, strong technical knowledge of lighting equipment and electrical systems, and a creative eye for visual storytelling.&nbsp;
Core responsibilities:

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and planning:&nbsp;Develop lighting plans and designs based on storyboards and production goals. This includes selecting specific lights, gels, gobos, and other effects.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical execution:&nbsp;Supervise the setup, focusing, and programming of all lighting equipment, including intelligent fixtures, consoles, and special effects.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team management:&nbsp;Lead and manage, delegating tasks and ensuring all technical aspects are performed correctly and safely.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaboration:&nbsp;Work closely with other team members to ensure the lighting supports the overall artistic vision and mood of the production.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Budget and logistics:&nbsp;Along with the head of Creative, manage the lighting budget, coordinate the rental or purchase of equipment, and ensure all technical requirements are met within the allocated funds.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Safety and maintenance:&nbsp;Ensure all lighting equipment is properly maintained, functioning correctly, and used in compliance with health and safety regulations.&nbsp;
Key skills and qualifications:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical skills:&nbsp;Proficiency with lighting consoles, DMX control systems, and lighting design software. Knowledge of electrical systems and troubleshooting is essential.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Creative skills:&nbsp;A strong understanding of color theory, mood-setting, and visual storytelling is crucial.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interpersonal essential skills:&nbsp;Excellent leadership, communication, and collaboration skills are necessary for working effectively with a large production team.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience:&nbsp;Prior experience as a lighting technician.
For consideration for this project-based role, please send your resume and sample portfolio.&nbsp;
Company DescriptionAmerican International Industries is the leading manufacturer and distributor of innovative, quality beauty and skin care products for men and women. With fifty-plus years of industry experience, we understand what it takes to be successful in the competitive and ever-changing world of beauty. Headquartered in Los Angeles, California, we are at the heart of beauty and fashion. Our continued access to the latest trends has given way to fresh and innovative products. Our corporate headquarters occupy approximately 250,000 square feet and are comprised of executive and administrative offices, warehousing and on-site manufacturing and distribution facilities. Our product lines include Andrea, Ardell, Body Drench, Checi, China Glaze, Clean + Easy, Clubman, EzFlow, Fright Night, Gena, GiGi, ibd, 'N Rage, ProLinc, SuperNail, Surgi-Care, Tres Flores, and Youthair to name a few. With over 60 brands, our niche products reach all segments of retail, beauty-supply, grocery, boutique and specialty markets in over 180 co 
<h3>Company Description</h3>
American International Industries is the leading manufacturer and distributor of innovative, quality beauty and skin care products for men and women. With fifty-plus years of industry experience, we understand what it takes to be successful in the competitive and ever-changing world of beauty.\r\n\r\nHeadquartered in Los Angeles, California, we are at the heart of beauty and fashion. Our continued access to the latest trends has given way to fresh and innovative products. Our corporate headquarters occupy approximately 250,000 square feet and are comprised of executive and administrative offices, warehousing and on-site manufacturing and distribution facilities.\r\n\r\nOur product lines include Andrea, Ardell, Body Drench, Checi, China Glaze, Clean + Easy, Clubman, EzFlow, Fright Night, Gena, GiGi, ibd, 'N Rage, ProLinc, SuperNail, Surgi-Care, Tres Flores, and Youthair to name a few. With over 60 brands, our niche products reach all segments of retail, beauty-supply, grocery, boutique and specialty markets in over 180 co

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