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Programmer Analyst III Lubbock 41415BR High Performance Computing Center Position Description The Programmer Analyst III's role is to develop, test, analyze, and maintain software applications in support of business requirements. Major/Essential Functions 
<ul>
<li>Research, design, document, and modify software specifications throughout the production life cycle.</li>
<li>Supervise and/or lead the development of new systems, directing changes to existing systems and controlling the interfaces between the systems, initiating complex feasibility studies and making recommendations of the action to be taken.</li>
<li>Perform systems analysis, develops, and reviews programming code defined in project plans to meet design specifications, customer requirements, and/or applies vendor supplied upgrades.</li>
<li>Design, development, documentation, analysis, creation, testing, or modification of computer systems or programs, including prototypes, based on user or system design specifications.</li>
<li>Completes application modifications to enhance functionality, adapt to technology changes, and correct application errors.</li>
<li>Supervises and/or leads programming projects and initiatives, as assigned by management.</li>
<li>Completes other programming tasks, as assigned by management.</li>
<li>Adheres to all appropriate institutional policies (including IT Ops) and other relevant internal department policies.</li>
</ul>
 Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed. Preferred Qualifications Bachelor's degree in Computer Science or a related degree field with coursework in computer science, management information systems, or information technology. 3 years of experience as a computer programmer, software engineer, or other related role. Requires analytical design skills, including process description, logic problem diagnostics, and problem-solving; programming languages; and application and database design and development concepts and standards. Employer will accept a bachelor's degree equivalency based on a combination of education and experience. Special Instructions to Applicant Minimum Hire Rate To apply, visit <a href="https://apptrkr.com/6317620" target="_blank">workattexastech.com</a> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-fdd102af9ca93b4bb658a7316bbd73f5

Programmer Analyst III

About the Role:
As an Executive Strategist and Vice President, Executive Strategists Team (EST), you will lead the team of Executive Strategists across key Public Sector and Healthcare verticals— healthcare, federal, education, state and local government. This role is instrumental in shaping CrowdStrike’s Public Sector vision, delivering thought leadership to customers and partners, and enabling collaboration across the company. Reporting directly to the VP, Public Sector/Healthcare, you will help drive strategy, foster customer engagement, and amplify CrowdStrike’s presence as a leading cybersecurity thought leader.
You will oversee a team of experienced strategists who act as trusted advisors to customers, providing insights into evolving threat landscapes, cybersecurity trends, and industry best practices. This role requires a blend of strategic leadership, exceptional communication skills, and deep expertise in cybersecurity to influence outcomes.
Am I an Executive Strategist?
<ul>
<li>
Are you passionate about cybersecurity and protecting organizations, communities and businesses?
</li>
<li>
Are you self-motivated and looking for an opportunity to advance client cybersecurity programs, accelerate your skills and experience through life-long learning, engaged discussions and cyber strategy development?
</li>
<li>
Do you have experience leading security teams in large public sector and healthcare organizations?
</li>
<li>
Are you capable of articulating complex problems through easy-to-understand solutions drawing upon your experience?
</li>
<li>
Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?
</li>
</ul>
What You’ll Do:
<ul>
<li>
Team Leadership: Build, mentor, and manage a high-performing team of Executive Strategists, ensuring alignment with corporate goals and fostering professional growth within the team.
</li>
<li>
Strategic Support: Use stakeholders’ feedback to inform necessary improvements and adjustments to technology. Provide recommendations for continuous improvement.
</li>
<li>
Customer Engagement: Collaborate with key customers, prospects, and partners to understand their needs, deliver tailored cybersecurity solutions, and support long-term relationships. Support current customers and new customers by sharing CrowdStrike’s long-range strategic vision and positioning CrowdStrike as the leading thought leader for Cybersecurity with customers, partners, analysts and media.
</li>
<li>
Thought Leadership: Represent CrowdStrike at industry events, conferences, and panels, delivering impactful keynotes and driving CrowdStrike’s reputation.
</li>
<li>
Collaboration: Partner with internal teams like Sales, Marketing, Product, Legal, and Corporate Affairs, to align strategies and drive business outcomes. Advise on the most effective implementation of security platforms.&nbsp; Coach, train and mentor across the organization with humility and compassion.
</li>
<li>
Industry Advocacy: Stay informed about cybersecurity trends, the competitive landscape, and emerging threats, and provide thought leadership through blogs, articles, and media engagements.
</li>
<li>
Strategic Planning: Develop and execute engagement plans for the Executive Strategists team, aligning with corporate priorities and theater/regional needs.
</li>
<li>
Metrics and Reporting: Define critical success factors (CSFs) and key performance indicators (KPIs) for the team, monitor progress, and present regular updates to senior leadership on outcomes and opportunities.
</li>
</ul>
What You'll Need:
Successful candidates must possess the following qualifications:
<ul>
<li>
Executive Leadership Experience: 15+ years in cybersecurity or IT leadership roles - CISO, CIO, or equivalent, with demonstrated ability to lead remote teams.
</li>
<li>
Strategic Expertise: Proven ability to develop and implement Public Sector strategies that influence market perception and drive business growth.
</li>
<li>
Cybersecurity Proficiency: Deep knowledge of cybersecurity technologies, threat landscapes, and modern protection strategies across various industries.
</li>
<li>
Public Speaking &amp; Advocacy: Extensive experience in public speaking - keynotes, panel discussions, and media engagements.
</li>
<li>
Relationship Management: Proven ability to build and maintain relationships with senior leaders, C-level executives, and key stakeholders across industries.
</li>
<li>
Collaboration: Experience working with internal teams to align strategy, enhance customer outcomes, and promote cross-departmental collaboration.
</li>
</ul>
Requirements:
<ul>
<li>
20+ years of experience in IT or cybersecurity roles
</li>
<li>
15+ years in executive leadership - CIO/CISO or equivalent in the Public Sector.
</li>
<li>
Demonstrated ability to lead teams in a remote-first environment.
</li>
<li>
Extensive knowledge of cybersecurity domains like Endpoint Security, Cloud Security, SIEM/Log Management, Identity Security, and Incident Response.
</li>
<li>
Ability to travel frequently.
</li>
<li>
Demonstrated thought leadership experience, both in presentations and written articles.
</li>
<li>
Exceptional written and verbal communication skills, with a history of producing high-quality deliverables.
</li>
<li>
This role is only open to US citizens.
</li>
</ul>
Education:
BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. We will consider applications with relevant technical and/or leadership experience.
CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $330,000- $370,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.
#LI-MB2
#LI-Remote

Executive Strategist and Vice President, Executive Strategists Team (Remote)

<h3>Job Description</h3>
Job Description
Position Reports To: Director of Administration
Exempt / Non-Exempt Status: Exempt
Position Status: Full Time
Salary: $50,000 - 55,000 (Annually) + Benefits
Position Summary:
The Quality Assurance Specialist assists the Director of Administration and Quality Improvement Manager with developing and managing quality improvement initiatives that include evidence-based practice implementation, fidelity evaluation, data quality, and provider support. The Quality Assurance Specialist provides training, technical assistance and guidance to providers regarding performance outcomes, fidelity, and other continuous quality improvement initiatives, as needed.
General Duties and Responsibilities: 
· Coordinates with staff and the Provider network on performance measures
· Assists in tracking, analysis and trending continuous quality improvement data, including weekly reviews of performance measures
· Assists with supporting Evidence Based initiatives
· Assists with Provider monitoring
· Reviews Providers’ performance measures to ensure compliance
· Communicates with Providers regarding data/quality needs
· Provides technical assistance for Providers regarding performance measure data input
· Attends internal and additional system of care and community meetings, as required
· Manage assignments and any other assigned duties, given by the Director of Administration and Quality Improvement Manager
· Reviews Department of Children and Families Guidance Documents
· Attends meetings and/or training related to quality improvement and performance measure data
Experience, Competencies, and Education:
· Master’s Degree in one of the Behavioral Health Field professions required
· Professional License in the Behavioral Health Field preferred
· Two Years of Experience in the Behavioral Health Field
· Knowledge of evidence-based practices, clinical assessment process, treatment planning, outcome measurement and quality management
· Experience writing reports and entering data into excel spreadsheets
· Experience with training, technical assistance, and implementation is preferred
Skills/Abilities/Competencies: 
To perform the job successfully, an individual should demonstrate the following:
· Problem Solving – Identifies and resolves problems in a timely manner. Gathers appropriate and relevant information towards positive resolution.
· Oral Communication – Ability to communicate effectively with peers, consumers, management, and executive leadership. Excellent interpersonal and team building skills. Must be able to develop strong working relationships with providers and stakeholders throughout the county.
· Written Communication – Can fluently read and write in English. Able to capture salient points in writing, uses correct grammar, writes clearly and succinctly. Can interpret a variety of instructions furnished in written, oral diagram, or schedule form. Also, can draft routine reports and correspondence. Demonstrates accurateness and thoroughness in work tasks and monitors own work to ensure high level of quality.
· Reliable – Can be counted on to be punctual with an acceptable attendance record. Ability to travel throughout the community, as needed. Works independently, can prioritize tasks, and meet deadlines. Follows through on commitments.
· Professionalism – Approaches others in tactful, respectful manner, and works well under pressure. Accepts professional guidance and supervision and accepts responsibility for own actions.
Other Qualifications:
Good health as evidenced by acceptable pre-employment health screening, and ability to function effectively under stressful circumstances, with an acceptable attendance record.
Has a valid driver’s license and acceptable driving record. Will consent to background screening processes as required by the State, based on holding this position of special trust to include fingerprint-based search of criminal records in Florida and nationally.
Company DescriptionBBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network. 
<h3>Company Description</h3>
BBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network.

Quality Assurance Specialist

<h3>Job Description</h3>
Job Description
We are seeking a CSSP Quality Assurance Manager to become an integral part of our team! You will develop and execute software test plans in order to identify software issues.
Responsibilities:
<ul>
<li>Devise and implement test strategies that adequately assess all software aspects</li>
<li>Investigate and recreate reported defects</li>
<li>Work with other engineers to troubleshoot and resolve coding issues</li>
<li>Track and document all testing defects and resolutions</li>
<li>Participate in the design and development for test automation and support</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in software development, quality assurance, or other related fields</li>
<li>Knowledge of Java, Python, or other programming languages</li>
<li>Familiarity with relational databases such as MySQL, Oracle, and SQL Server</li>
<li>Strong root-cause analysis skills</li>
<li>Deadline and detail-oriented</li>
</ul>
Evaluates requirements and translates requirements into mission support for the branch with the ultimate goal of providing the highest standard of customer focused support. Oversees and coordinates the cooperation of all CSSP Teams in the programs Tri-Annual Evaluating Scoring Metric (ESM). Manages the programs SOP and TTP document repository for compliance management and notifies teams upon annual review requirement. Conducts the monthly Change Control Board meeting and captures meeting minutes for the brief. Manages Tabletop Exercises (TTX) and produces After Action Reports (AARs) and Lessons Learned (LL) to systematically track and implement changes, driving continuous improvement in processes.
Company DescriptionGovernment contractor 
<h3>Company Description</h3>
Government contractor

CSSP Quality Assurance Manager

<h3>Job Description</h3>
Job DescriptionSalary: $58k $64k 
Manager, Development
JOB SUMMARY:The Development Coordinator plays a key role in supporting Cancer Support Communitys fundraising, donor engagement, and event operations. This position is responsible for managing and maintaining the donor CRM (Virtuous), ensuring the integrity of donor data, and supporting high-quality stewardship, campaigns, and events. The Development Coordinator also provides logistical and planning support for CSCs signature events and organizational gatherings, ensuring that the External Relations team has the tools and coordination needed for successful execution.
The ideal candidate is highly organized, detail-oriented, and mission-driven. This is a remote role; however, candidates must reside in the Washington, DCMarylandVirginia (DMV) area and be available to provide occasional onsite support for events and meetings.
CSC is committed to employee growth and offers opportunities for collaboration, training, and professional developmentincluding support for continued learning in donor systems, event planning, and nonprofit strategy.
DMV- area residency required; must be available for occasional travel to the DC office for event support.
 
ESSENTIAL FUNCTIONS:
Donor Data Management &amp; CRM Operations (60%)
<ul>
<li>Serve as the primary administrator of CSCs donor CRM (Virtuous), ensuring timely, accurate, and strategic management of all donor and gift records. </li>
<li>Oversee data integrity across the systemcreating and maintaining constituent records, applying consistent coding structures, and ensuring accuracy in all gift and constituent information. </li>
<li>Process a wide range of contributions (credit card, check, stock, wire, online, DAFs) with efficiency and accuracy, ensuring proper designation and ongoing collaboration with Finance for accurate coding and reconciliation. </li>
<li>Generate and personalize acknowledgment letters, ensuring donor recognition is timely and consistent with stewardship strategy. </li>
<li>Build dashboards and generate reports to analyze giving trends, segmentation performance, and donor retention and pipeline progress. </li>
<li>Work closely with the External Relations team to provide data for fundraising campaigns, appeals, events, and stewardship initiatives. </li>
<li>Coordinate donor list pulls and assist with the setup and execution of mailings and email campaigns, including segmentation, personalization, and data accuracy. </li>
</ul>
Reporting, Forecasting &amp; Strategic Support (10%)
<ul>
<li>Partner with the Vice President, Development and the Executive Vice President, External Relations to support donor forecasting, campaign reporting, and strategic growth projections. </li>
<li>Prepare data and analysis for internal planning meetings, executive briefings, and board reporting. </li>
<li>Maintain historical data and reports to track campaign performance and year-over-year growth by donor segment.</li>
</ul>
Event and Donor Engagement Support (20%)
<ul>
<li>Provide planning and logistics support for CSCs signature events and other organizational gatherings, including donor receptions, cultivation meetings, and community engagement events. What about in person CSC mtgs/all staff or SLT </li>
<li>Manage event logistics such as registration coordination, guest communications, and preparation of materials including name tags, signage, and collateral. </li>
<li>Assist with a variety of event tasks as needed to ensure smooth execution, including onsite support for set-up, guest services, and breakdown. </li>
<li>Facilitate post-event activities including updating donor records, logging follow-ups, and coordinating acknowledgments. </li>
<li>Implement timely special stewardship efforts, including personalized outreach, recognition mailings, and holiday campaigns. </li>
<li>Act as a resource to internal departments hosting eventsfacilitating discovery calls, assessing support needs, providing planning guidance, and advising on next steps for successful execution. </li>
<li>Conduct check-ins with internal event leads to ensure alignment and readiness throughout the planning process. </li>
</ul>
Administrative &amp; Team Support (10%)
<ul>
<li>Maintain up-to-date documentation of development processes, gift tracking protocols, and campaign activity. </li>
<li>Support preparation for donor meetings, planning sessions, and fundraising initiatives across the Development team. </li>
<li>Ensure integrated coordination of donor data, event planning, and outreach activities.</li>
</ul>
 
Performs other duties as requested by management
 
SKILLS AND ABILITIES: 
<ul>
<li>Advanced proficiency in CRM systems (Virtuous preferred) with strong capabilities in data entry, segmentation, tracking, and reporting. </li>
<li>Demonstrated experience supporting fundraising or donor-related events with strong attention to detail and planning. </li>
<li>Exceptional organizational, time management, and multitasking skills in a fast-paced environment. </li>
<li>Outstanding interpersonal and communication skills with the ability to interact professionally across teams and with donors. </li>
<li>High level of discretion when working with sensitive donor and financial information. </li>
</ul>
TECHNICAL SKILLS:
<ul>
<li>Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Zoom platform, and SmartSheets.</li>
</ul>
EDUCATION: 
<ul>
<li>Bachelors degree preferred, or equivalent experience in nonprofit or development operations.</li>
</ul>
EXPERIENCE:
<ul>
<li>35 years of experience in nonprofit fundraising, donor operations, events, or administrative coordination roles.</li>
</ul>
SALARY AND BENEFITS
Dependent on experience. In addition to a competitive base salary, we offer statutory benefits required by law.
 
WORK LOCATION
CSC has offices located in Washington D.C. and offers in-person, hybrid, or fully remote work for this position.
DMV- area residency required; must be available for occasional travel to the DC office for event support.
 
HOW TO APPLY
Please submit an original cover letter and resume. In your cover letter, please tell us why you are interested in this opportunity and include your qualifications and potential start date.

*Applications are accepted and considered on a rolling basis. *Applications without a cover letter will not be considered. 
ABOUT CANCER SUPPORT COMMUNITY
The mission of the Cancer Support Community (CSC) is to uplift and strengthen people impacted by cancer by providing support, fostering compassionate communities, and breaking down barriers to care. Backed by evidence that the best cancer care includes social and emotional support, CSC offers a menu of personalized services and education for patients and families affected by all types of cancer. CSC provides the highest quality emotional and social support through a network of over 200 locations in 50 markets worldwide, including CSC and Gilda's Club centers as well as healthcare partnerships. These locations, along with a toll-free helpline, digital services, and award-winning education materials, provide more than $50 million in free support services to patients and families each year.
We believe in equity for all, including in health care, and fight every day to ensure that all people are treated with dignity and respect and have the opportunity to live healthy and safe lives physically, mentally, and emotionally.
For more information, visit <a href="http://www.CancerSupportCommunity.org" target="_blank">www.CancerSupportCommunity.org</a>
 
Cancer Support Community is an Equal Opportunity Employer
 remote work

Manager, Development

<h3>Job Description</h3>
Job Description
We are looking for a Power Platform/Full Stack Developer who possesses a deep understanding of the Power Platform, specifically Power Pages, to design, develop, and implement business solutions. The ideal candidate will have a passion for problem-solving, a keen eye for detail, and the ability to transform complex business requirements into efficient and user-friendly applications. 
Responsibilities:
<ul>
<li>Develop Power Platform Applications, customized forms, custom workflows using Power Automate for SharePoint Online.</li>
<li>Develop client side code for web applications using HTML5, jQuery, JavaScript Libraries, CSS, and other technologies</li>
<li>Leverage web services to access data from other systems Design, write, unit test, and document application code.</li>
<li>Use in-depth understanding of the Power Platform to solve technical and business problems</li>
<li>Read and interpret documentation such as requirements definitions, User Stories, technical articles and procedure manuals</li>
<li>Write clear, concise reports, requirements definitions, User Stories, detailed design documents, and online correspondence with client etc.</li>
<li>Provide critical thinking, problem solving, design, and most critically, attention to performance, scalability, reliability, availability at the system and component level</li>
</ul>
Basic Qualifications: 
<ul>
<li>Strong JavaScript and jQuery required, HTML, CSS, and Azure (IaaS experience)</li>
</ul>
Preferred Qualifications:
<ul>
<li>Minimum 3 years’ experience crafting wireframe graphic designs into production Web Interface code</li>
<li>3+ years of experience with Power Platform development; including writing customized code in Power Automate</li>
<li>Experience in Rest Web Services</li>
<li>US Citizenship required with the ability to pass a government background check</li>
</ul>

Power Platform Software Developer - Remote (WFH)

<h3>Job Description</h3>
Job Description
Location: Washington, DC
Work Arrangement: Onsite
Duration: 12 month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking an experienced Mainframe Storage Administrator with over 8 years of expertise in managing IBM System Z storage environments. This role involves overseeing storage allocation, optimizing performance, handling backup and recovery operations, and executing disaster recovery and failover procedures. The ideal candidate will lead the adoption of advanced storage technologies, serve as a subject matter expert on system usage, and consult with clients on best practices for maximizing IT investments.
Overview Requirements:
• Proven leadership in implementing and integrating complex storage platforms.
• Deep knowledge of IBM z/OS systems, IBM utilities, and third-party tools.
• Hands-on experience with IBM, Dell/EMC, and Hitachi disk systems.
• Strong background in managing replication, backups, archiving, and restorations.
• Skilled in operating automated tape libraries and virtual tape systems from IBM and CA.
• Ability to design and execute implementation, testing, and integration plans.
• Consultative approach to support client adoption and efficiency of IT infrastructure.
Minimum Qualifications:
• Bachelor’s degree in IT or related field or equivalent experience
• Training or certification in a particular product or IT platform/service.
Required Experience:
• Leading advanced technology or service projects: 16 years (Required)
• Full system engineering lifecycle experience: 16 years (Required)
• Creating implementation/integration plans, test plans, and training materials: 16 years (Required)
• Hands-on experience with a specific product or IT platform: 16 years (Required)
 This Job Is Ideal for Someone Who Is:
• Detail-oriented – carefully documents storage configurations and procedures, ensuring accuracy in critical systems.
• Analytical thinker – excels at troubleshooting performance issues and identifying root causes.
• Reliable – consistently ensures data integrity and uptime through thorough monitoring and proactive maintenance.
• Technically proficient – demonstrates deep understanding of mainframe storage systems and related technologies.
• Problem-solver – adept at resolving complex storage and replication challenges efficiently.
• Independent – works well with minimal supervision while managing high-stakes infrastructure.
• Collaborative – communicates effectively with cross-functional teams and clients to align storage strategies with business needs.
• Calm under pressure – remains composed and effective when managing disaster recovery and failover scenarios.
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.

Mainframe Storage Administrator

<h3>Job Description</h3>
Job Description
The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer.
Work Location: On-site in Arlington, VA, Monday – Friday, 6:30am to 5:00pm (estimated), based upon the needs and direction of the customer.
Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.
<ul>
<li>High school diploma or equivalent.</li>
<li>At start date, must possess an IAT level II certification in ACTIVE status:
<ul>
<li>CCNA Security</li>
<li>CySA+</li>
<li>GICSP</li>
<li>GSEC</li>
<li>Security+CE</li>
<li>CND</li>
<li>SSCP</li>
</ul>
</li>
<li>3+ Years’ experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.</li>
<li>Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.</li>
<li>The equipment used in this position includes, but is not limited to, computers, servers, and network devices.</li>
<li>Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.</li>
<li>Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.</li>
<li>Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.</li>
<li>Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.</li>
<li>Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.</li>
<li>Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.</li>
<li>All applicants must have current DoD Secret clearance day one and prior to entry on duty, with the ability to pass an SSBI background investigation to up-scope their clearance to Top Secret / SCI. </li>
</ul>
Desired Qualifications and Skills: It is desirable that the candidate have the following qualifications:
<ul>
<li>ITIL 4 Foundation Certification.</li>
<li>HDI Certification.</li>
<li>Top Secret/SCI clearance.</li>
<li>Experience with:
<ul>
<li>ServiceNow ticketing software.</li>
<li>Supporting intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Java, and Adobe Acrobat.</li>
</ul>
</li>
<li>Availability to travel if necessary.</li>
</ul>
Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:
<ul>
<li>Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).</li>
<li>Perform in-person customer service and phone support service to 4,000 end-user community.</li>
<li>Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.</li>
<li>Provide VIP support and communication regarding the status of incident troubleshooting and resolution.</li>
<li>Handle efficiently a high-volume ticket queue by supporting 50 – 100 tickets daily.</li>
<li>Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.</li>
<li>Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.</li>
<li>Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.</li>
<li>Support focus teams or specialized projects to promote rapid improvement and turnaround.</li>
<li>Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.</li>
<li>Operate a 24x7x365 Service Desk.</li>
<li>Responsible for handling after-hours on-call support (when necessary).</li>
</ul>
Salary and Benefits Information: Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at <a href="https://www.imcva.com/about-imc/careers" target="_blank">https://www.imcva.com/about-imc/careers</a>.
Background Information:
Innovative Management Concepts, Inc. (IMC), a Service-Disabled Veteran-Owned Small Business, provides a broad range of information technology IT services to government and commercial customers by placing a high priority on modernization, enhancing business processes through technology, and creating efficiencies through automation. Since its founding in 1989, IMC has offered solutions and expertise in: IT operations and maintenance, data management, cyber security, systems and network engineering and administration, cloud/hosting services, software development, website services, software quality assurance and testing (including IV&amp;V), and project management. IMC is certified in International Organization for Standardization (ISO) 9001 Quality Management, ISO 27001 Information Technology Security Management, ISO 20000 Information Technology Service Management, and ISO 14001 Environmental Management System. Committed to continuous improvement and information security, IMC has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration for both Development and Services and we are CMMC Level 2 (Ver 2.0) compliant. Find out more about IMC at <a href="http://www.imcva.com" target="_blank">www.imcva.com</a>.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Service Desk Analyst - IMC0791

<h3>Job Description</h3>
Job Description
Job Summary: Narger IT Services (NITS) is seeking a highly skilled and experienced Senior System Administrator to maintain and enhance our complex information systems. The ideal candidate will ensure the smooth operation of all environments, resolve issues, perform upgrades, and maintain security postures. This role requires a seasoned professional with a deep understanding of system architecture, network interactions, and application performance.
Key Responsibilities:
<ul>
<li>
System Maintenance and Monitoring:
<ul>
<li>Maintain environments in development, DMZ, and internal networks, including both low side and high side systems.</li>
<li>Monitor system availability, deploy updates, isolate and resolve issues, and optimize performance.</li>
<li>Ensure the daily smooth operation of the assigned application, documenting and reporting any incidents.</li>
</ul>
</li>
<li>
Collaboration and Coordination:
<ul>
<li>Work closely with NTIA’s Network Operations and Information Technology Department (ITD) for patching, upgrading application components, and enhancing system performance.</li>
<li>Interact with ITD components such as hardware, LAN, WAN, domain controllers, Active Directory, and specialized servers.</li>
</ul>
</li>
<li>
User and System Administration:
<ul>
<li>Administer user accounts and passwords.</li>
<li>Perform system backups and log monitoring.</li>
<li>Provide daily status reports for all environments.</li>
</ul>
</li>
<li>
Contingency Planning and Recovery:
<ul>
<li>Develop and execute contingency plans for software and hardware failures.</li>
<li>Collaborate with NTIA’s Network Operations group on disaster recovery exercises and tests.</li>
</ul>
</li>
<li>
System Upgrades and Security:
<ul>
<li>Perform upgrades and patching for Oracle, IIS, Apache, Tomcat, GWT, Bizflow, and other application components.</li>
<li>Set up reverse proxies and other traffic routes as required.</li>
<li>Update system security plans and assist with Authority-to-Operate (ATO) activities.</li>
</ul>
</li>
<li>
Independent Operations:
<ul>
<li>Work independently as the sole system administrator for the application.</li>
<li>Generate and analyze system statistics and availability reports using tools like Solarwinds.</li>
</ul>
</li>
<li>
Compliance and Best Practices:
<ul>
<li>Maintain a compliant cyber and application security posture, ensuring adherence to industry best practices and federal standards.</li>
<li>Communicate regularly with clients and teams, maintaining open and effective communication channels.</li>
</ul>
</li>
<li>
Procedures and Capacity Planning:
<ul>
<li>Develop and maintain standard operating procedures for routine maintenance and operations.</li>
<li>Implement a proactive capacity planning model to support business decisions.</li>
<li>Administer JIRA, SubVersion, and Team Foundations Server (TFS).</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>
Experience:
<ul>
<li>Minimum of ten years of experience in system administration, with at least seven years of specialized experience.</li>
<li>Specialized experience includes supervising system architects, structured analysis and design methodologies, object-oriented principles, and large-scale information systems architecture.</li>
</ul>
</li>
<li>
Education:
<ul>
<li>Master’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.</li>
<li>Alternatively, a Ph.D. with eight years of general experience (six years specialized), or a Bachelor’s degree with 12 years of general experience (nine years specialized).</li>
</ul>
</li>
<li>
Security Clearance:
<ul>
<li>Must have an active Secret security clearance.</li>
</ul>
</li>
</ul>
Skills:
<ul>
<li>Proficiency in managing complex information systems and ensuring compliance with open systems architectures and industry standards.</li>
<li>Ability to evaluate and resolve problems analytically and systematically.</li>
<li>Strong collaboration and communication skills, both written and oral.</li>
<li>Experience with Oracle, IIS, Apache, Tomcat, GWT, Bizflow, JIRA, SubVersion, and TFS.</li>
<li>Knowledge of system security and ATO activities.</li>
</ul>
Equal Opportunity Employer: Narger IT Services (NITS) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior System Administrator (Hybrid/Mostly Remote)

<h3>Job Description</h3>
Job DescriptionSalary: Full Stack Developer (Remote) Job Summary:We are seeking a Senior .NET Full Stack Developer to join our team. This individual will work in a team environment and should be capable of designing and developing solutions for our customers. They will be required to communicate software designs to team members and monitor its progress. General Experience:
<ul>
<li>Knowledge of Object Oriented (OO) design patterns.</li>
<li>Experience with Domain Driven Design (DDD).</li>
<li>Understanding of Service Oriented Architecture.</li>
<li>Experience developing unit tests.</li>
<li>Experience with test driven development. Required Skills:</li>
<li>Bachelor's degree or equivalent work experience AND;</li>
<li>7+ years of experience developing ASP.NET applications.</li>
<li>Experience in collaborative teams using revision control systems e.g. Microsoft Team Foundation Server (TFS).</li>
<li>Strong attention to detail and a positive attitude.</li>
<li>Knowledge of object-oriented design patterns.</li>
<li>Self-motivated individual with excellent written and verbal communication skills.</li>
<li>Excellent problem-solving skills.</li>
<li>A willingness to work independently or in a team-oriented environment both efficiently and courteously. </li>
</ul>
Technology Experience:
<ul>
<li>.NET 4.5 andC# programming language developing C# code from scratch</li>
<li>HTML (preferably HTML5), JQuery, CSS3.</li>
<li>Windows Communication Foundation (WCF).</li>
<li>xUnit Unit Testing Framework.</li>
<li>Knowledge of ASP.NET Web API/MVC</li>
<li>Angular 10+</li>
<li>Microsoft SQL Server</li>
</ul>
Location:Remote remote work

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