field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionJob ID: TAP00132 Position: Web Tool/SharePoint Developer Location: US – MD, Fort Meade (or surrounding area) Category: Software Clearance Requirement: Active TS/SCI w/ full scope polygraph Education Requirement: BS in Computer Science or Software Engineering (or related technical field) Experience Requirement: 5 Years TAP is seeking to hire a Web Tool/SharePoint Developer to join our team! If you are a highly motivated engineer who enjoys a challenging and dynamic environment where your contributions are both critical and valued, this company will provide you the tools and opportunity to thrive. The Web Tool/SharePoint Developer will design, customize, and debug workflows, web sites, web parts, form and list/library, and other custom applications and/or tools using various programming languages. The ideal candidate will assist in the creation, debugging, and modification of new and existing web-based software tools that support infrastructure for an agile rapid hardware development group. Required Qualifications:
<ul>
<li>Active TS/SCI w/ full scope polygraph.</li>
<li>BS in Computer Science &nbsp;(or related technical field).</li>
<li>5 Years of experience in Software Engineering, or 9 years of experience in lieu of a degree. &nbsp;</li>
<li>Experience administering, configuring, designing, maintaining, upgrading, and troubleshooting the various web-based infrastructure tools (Dashboards, Web sites, Processes, Reports, etc.).</li>
<li>SharePoint Experience; performing customization, integration, and upgrades into the engineering, test, and production environments in accordance with Configuration Management, Change Management and Security policies and processes.</li>
<li>Technical writing, communication, and interpersonal skills.</li>
</ul>
Desired Qualifications:
<ul>
<li>MS or PhD in Electrical or Computer Engineering (or related technical field).</li>
<li>Experience with Atlassian Suite products (JIRA, Confluence, GIT, etc.).</li>
<li>Experience with Python and Linux.</li>
<li>Experience investigating and adapting COTS and FOSS tools for utilization and customization on closed networks.</li>
</ul>
 **This position is contingent upon the successful completion of security processing and favorable acceptance onto the program by the Customer.** Clearance Requirement: This position requires ability to obtain and maintain a Top Secret/SCI security clearance, based on current background investigation (SBI), as well as the favorable completion of full scope polygraph. Clearance and polygraph processing will be completed by the U.S. Government. Factors considered for a U.S. Government Security Clearance include, but are not limited to:
<ul>
<li>U.S. Citizenship</li>
<li>Favorable Criminal History Check</li>
<li>Education Verification</li>
<li>Abuse/Illegal Drug Use</li>
<li>Credit Check</li>
<li>Subject Interview</li>
</ul>
 By submitting your resume for this position, you understand and agree that TAP Engineering may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.&nbsp; TAP Engineering is an Equal Opportunity Employer and applicants receive lawful consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Web Tool/SharePoint Developer

<h3>Job Description</h3>
Job Description
Position Reports To: Director of Administration
Exempt / Non-Exempt Status: Exempt
Position Status: Full Time
Salary: $50,000 - 55,000 (Annually) + Benefits
Position Summary:
The Quality Assurance Specialist assists the Director of Administration and Quality Improvement Manager with developing and managing quality improvement initiatives that include evidence-based practice implementation, fidelity evaluation, data quality, and provider support. The Quality Assurance Specialist provides training, technical assistance and guidance to providers regarding performance outcomes, fidelity, and other continuous quality improvement initiatives, as needed.
General Duties and Responsibilities: 
· Coordinates with staff and the Provider network on performance measures
· Assists in tracking, analysis and trending continuous quality improvement data, including weekly reviews of performance measures
· Assists with supporting Evidence Based initiatives
· Assists with Provider monitoring
· Reviews Providers’ performance measures to ensure compliance
· Communicates with Providers regarding data/quality needs
· Provides technical assistance for Providers regarding performance measure data input
· Attends internal and additional system of care and community meetings, as required
· Manage assignments and any other assigned duties, given by the Director of Administration and Quality Improvement Manager
· Reviews Department of Children and Families Guidance Documents
· Attends meetings and/or training related to quality improvement and performance measure data
Experience, Competencies, and Education:
· Master’s Degree in one of the Behavioral Health Field professions required
· Professional License in the Behavioral Health Field preferred
· Two Years of Experience in the Behavioral Health Field
· Knowledge of evidence-based practices, clinical assessment process, treatment planning, outcome measurement and quality management
· Experience writing reports and entering data into excel spreadsheets
· Experience with training, technical assistance, and implementation is preferred
Skills/Abilities/Competencies: 
To perform the job successfully, an individual should demonstrate the following:
· Problem Solving – Identifies and resolves problems in a timely manner. Gathers appropriate and relevant information towards positive resolution.
· Oral Communication – Ability to communicate effectively with peers, consumers, management, and executive leadership. Excellent interpersonal and team building skills. Must be able to develop strong working relationships with providers and stakeholders throughout the county.
· Written Communication – Can fluently read and write in English. Able to capture salient points in writing, uses correct grammar, writes clearly and succinctly. Can interpret a variety of instructions furnished in written, oral diagram, or schedule form. Also, can draft routine reports and correspondence. Demonstrates accurateness and thoroughness in work tasks and monitors own work to ensure high level of quality.
· Reliable – Can be counted on to be punctual with an acceptable attendance record. Ability to travel throughout the community, as needed. Works independently, can prioritize tasks, and meet deadlines. Follows through on commitments.
· Professionalism – Approaches others in tactful, respectful manner, and works well under pressure. Accepts professional guidance and supervision and accepts responsibility for own actions.
Other Qualifications:
Good health as evidenced by acceptable pre-employment health screening, and ability to function effectively under stressful circumstances, with an acceptable attendance record.
Has a valid driver’s license and acceptable driving record. Will consent to background screening processes as required by the State, based on holding this position of special trust to include fingerprint-based search of criminal records in Florida and nationally.
Company DescriptionBBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network. 
<h3>Company Description</h3>
BBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network.

Quality Assurance Specialist

<h3>Job Description</h3>
Job Description
T-Rex Solutions is looking to select a Senior Databricks Architect to support the US Department of the Treasury TCloud enterprise cloud development effort.&nbsp;We are seeking an experienced Databricks Architect with a strong data engineering background to support the design and delivery of secure, monitored, cloud-hosted environments. The ideal candidate will possess hands-on experience with data science and analytics, extensive use of AI/ML and LLM models, AI/MLOps, DevSecOps, and GenAI tools and technologies, with expertise in deploying solutions to high-stakes production environments.
The successful candidate will join our platform team, which provides capabilities, tools, guardrails, and various patterns for our customers within a federal agency. Our goal is to support customers as they bring their applications/models into our environment, facilitating the training, building, tweaking, and production of their data and models.
Responsibilities:
<ul>
<li>Design and implement event-driven architecture to support scalable, resilient, and dynamic GenAI applications.</li>
<li>Refactor and rehost existing applications onto cloud platforms, optimizing for performance and scalability.</li>
<li>Collaborate on the development of Platform Architecture, ensuring seamless integration and efficient operation of cloud services.</li>
<li>Develop and optimize Databricks Solution Architectures to handle large-scale data processing and analytics workloads.</li>
<li>Engineer robust Bedrock Solution Architectures to support infrastructure provisioning and management at scale.</li>
<li>Define and execute Deployment Architectures that allow for automated and reliable deployments of applications and services.</li>
<li>Establish and enforce Security Architectures to protect data and maintain compliance with industry and regulatory standards.</li>
<li>Create Use Case Solution Architectures, transforming business requirements into technical solutions.</li>
<li>Proactively identify and address technical issues and challenges to improve the efficiency and reliability of cloud-based systems.</li>
<li>Work with cross-functional teams to facilitate the smooth deployment of cloud services across various operational environments.</li>
<li>Document architectural decisions and create best practice guidelines for cloud development and deployment.</li>
<li>Stay abreast of emerging cloud technologies and recommend adaptations to keep ahead of industry trends.</li>
<li>Utilize Agile and DevSecOps methodologies and practices.</li>
<li>Coach and provide direction to junior engineers in the Databricks and data engineering areas.</li>
<li>Lead efforts to integrate various data sources, ensuring seamless data flow and transformation. Develop strategies for data ingestion, cleansing, normalization, and integration.</li>
<li>Leverage experience with MLFlow and general CI/CD principles for automating model deployment.</li>
<li>Collaborate with customers and critical resources in an SME program to come up with solutions that align with long-term roadmaps and strategy.</li>
<li>Execute Databricks upgrades, particularly in the federal space.</li>
</ul>
Requirements:
<ul>
<li>Must be a US Citizen with the ability to obtain a Public Trust clearance</li>
<li>Bachelors degree and seven (7) years or more of related experience or Masters and five (5) or more years of related experience.&nbsp;</li>
<li>Proven experience in cloud engineering and architecture, with a focus on event-driven solutions.</li>
<li>In-depth knowledge of public cloud platforms (e.g., AWS, Azure, Google Cloud, Oracle).</li>
<li>Proficiency with Databricks and understanding of big data ecosystems.</li>
<li>Experience with Infrastructure as Code (IaC) using tools like Terraform, AWS CloudFormation, etc.</li>
<li>Strong understanding of deployment pipelines and automated testing frameworks.</li>
<li>Demonstrated experience in implementing security practices in cloud architectures.</li>
<li>Clear understanding of microservices architecture and containerization technologies (e.g., Docker, Kubernetes).</li>
<li>Excellent verbal and written communication skills, with the ability to document and explain complex architectures to non-technical stakeholders.</li>
<li>Databricks Certification and any other AI/ML or data engineering certifications (AWS, Azure, GCP).</li>
</ul>
Desired:
<ul>
<li>Previous experience working in a regulated environment, particularly within government agencies like the IRS.</li>
<li>Certifications related to AWS or cloud architecture.</li>
<li>Experience with AI/ML platforms and understanding of their integration with cloud environments.</li>
<li>Prior experience with event-driven architectures and related technologies (e.g., Apache Kafka, RabbitMQ).</li>
<li>Security Clearance desired</li>
</ul>
Company DescriptionEstablished in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits. 
<h3>Company Description</h3>
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.\r\n\r\nT-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.\r\n\r\nT-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.\r\n\r\nT-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Senior Databricks Architect

<h3>Job Description</h3>
Job Description
The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer.
Work Location: On-site in Arlington, VA, Monday – Friday, 6:30am to 5:00pm (estimated), based upon the needs and direction of the customer.
Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.
<ul>
<li>High school diploma or equivalent.</li>
<li>At start date, must possess an IAT level II certification in ACTIVE status:
<ul>
<li>CCNA Security</li>
<li>CySA+</li>
<li>GICSP</li>
<li>GSEC</li>
<li>Security+CE</li>
<li>CND</li>
<li>SSCP</li>
</ul>
</li>
<li>3+ Years’ experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.</li>
<li>Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.</li>
<li>The equipment used in this position includes, but is not limited to, computers, servers, and network devices.</li>
<li>Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.</li>
<li>Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.</li>
<li>Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.</li>
<li>Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.</li>
<li>Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.</li>
<li>Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.</li>
<li>All applicants must have current DoD Secret clearance day one and prior to entry on duty, with the ability to pass an SSBI background investigation to up-scope their clearance to Top Secret / SCI. </li>
</ul>
Desired Qualifications and Skills: It is desirable that the candidate have the following qualifications:
<ul>
<li>ITIL 4 Foundation Certification.</li>
<li>HDI Certification.</li>
<li>Top Secret/SCI clearance.</li>
<li>Experience with:
<ul>
<li>ServiceNow ticketing software.</li>
<li>Supporting intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Java, and Adobe Acrobat.</li>
</ul>
</li>
<li>Availability to travel if necessary.</li>
</ul>
Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:
<ul>
<li>Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).</li>
<li>Perform in-person customer service and phone support service to 4,000 end-user community.</li>
<li>Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.</li>
<li>Provide VIP support and communication regarding the status of incident troubleshooting and resolution.</li>
<li>Handle efficiently a high-volume ticket queue by supporting 50 – 100 tickets daily.</li>
<li>Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.</li>
<li>Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.</li>
<li>Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.</li>
<li>Support focus teams or specialized projects to promote rapid improvement and turnaround.</li>
<li>Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.</li>
<li>Operate a 24x7x365 Service Desk.</li>
<li>Responsible for handling after-hours on-call support (when necessary).</li>
</ul>
Salary and Benefits Information: Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at <a href="https://www.imcva.com/about-imc/careers" target="_blank">https://www.imcva.com/about-imc/careers</a>.
Background Information:
Innovative Management Concepts, Inc. (IMC), a Service-Disabled Veteran-Owned Small Business, provides a broad range of information technology IT services to government and commercial customers by placing a high priority on modernization, enhancing business processes through technology, and creating efficiencies through automation. Since its founding in 1989, IMC has offered solutions and expertise in: IT operations and maintenance, data management, cyber security, systems and network engineering and administration, cloud/hosting services, software development, website services, software quality assurance and testing (including IV&amp;V), and project management. IMC is certified in International Organization for Standardization (ISO) 9001 Quality Management, ISO 27001 Information Technology Security Management, ISO 20000 Information Technology Service Management, and ISO 14001 Environmental Management System. Committed to continuous improvement and information security, IMC has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration for both Development and Services and we are CMMC Level 2 (Ver 2.0) compliant. Find out more about IMC at <a href="http://www.imcva.com" target="_blank">www.imcva.com</a>.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Service Desk Analyst - IMC0791

<h3>Job Description</h3>
Job Description
The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Location: Government facility located in the DC Metropolitan Area
Do you excel at driving service excellence through quality assurance? We're seeking a detail-driven Project Manager - Quality Control Lead to lead quality control duties in support of U.S. Customs and Border Protection (CBP). If you have a sharp eye for compliance and a passion for continuous improvement, this may be the role for you.
Position Description: The Project Manager - Quality Control Lead plays a critical role in ensuring the CBP Technical Support Desk (TSD) delivers consistent, high-quality service aligned with agency requirements.
Minimum/General Experience: 3 years of experience performing quality control duties in a service desk environment
Minimum Education: Bachelor's degree in information systems, technology management, or related field 
Essential Skills/Qualifications:
<ul>
<li>Above average experience performing quality control activities in an information technology (IT) service desk environment</li>
<li>Above average knowledge of service desk best practices</li>
<li>Above average experience tracking and evaluating service delivery to ensure performance targets are met</li>
<li>Above average experience creating detailed standard operating procedures (SOPs)</li>
<li>Above average experience identifying and analyzing performance trends</li>
<li>Above average experience reviewing incidents and performing root cause analysis</li>
<li>Above average ability to understand and follow compliance policies and procedures</li>
<li>Above average knowledge of help desk systems and software (e.g., ServiceNow, Remedy)</li>
<li>Above average knowledge of the Information Technology Infrastructure Library (ITIL)</li>
<li>Knowledge and understanding of the best business practices identified by Help Desk Institute (HDI)</li>
<li>Experience providing performance impact documentation</li>
<li>Excellent attention to detail skills</li>
<li>Excellent problem solving skills</li>
<li>Excellent oral and written communication skills    </li>
</ul>
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment. 
<ul>
<li>Assignment Location - Government facility located in the DC Metropolitan Area.</li>
<li>Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. </li>
<li>Typing, communicating, repetitive motions. </li>
<li>Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. </li>
<li>Inside environmental conditions with protection from outside elements. </li>
</ul>
Security: Ability to complete a Pre-Screening and U.S. Customs and Border Protection (CBP) Background Investigation (BI)
<ul>
<li>U.S. Citizenship </li>
</ul>
Pre-Screening Consists of a review of up to but not limited to:
<ul>
<li>Criminal history check - no felony convictions within the past 36 months</li>
<li>Drug screening</li>
<li>Criminal activity and/or misconduct in the workplace including fraud and theft within the past 12 months</li>
<li>Financial check - bankruptcy and tax liens within the last 7-10 years</li>
</ul>
CBP Background Investigation Consists of a review of up to but not limited to:
<ul>
<li>Credit check</li>
<li>Criminal history check</li>
<li>Records check to verify citizenship of family members</li>
<li>Verification of date of birth</li>
<li>Education verification</li>
<li>Employment history verification</li>
<li>Military history verification</li>
<li>Interviews with subject, peers, spouse, former spouse(s), neighbors</li>
<li>Residency verification</li>
<li>Public records check - bankruptcies, divorces, criminal and/or civil litigation</li>
</ul>
Tasks/activities include, but are not limited to:
<ul>
<li>Conducts continual monitoring and reviews of agent interactions to ensure highest levels of customer service (e.g., calls, chats, emails, tickets)</li>
<li>Monitors agent availability and productivity status</li>
<li>Monitors overall service desk activity to ensure staffing, productivity, and contact handling aligns with service delivery targets and expectations</li>
<li>Detects and flags operational events (e.g., spikes in call volume)</li>
<li>Performs root cause analysis on high-impact events and provides mitigation actions</li>
<li>Provides objective evidence of compliance with CBP procedures through documentation</li>
<li>Tracks and evaluates First Contact Resolution (FCR) metrics to ensure constant improvement</li>
<li>Collaborates with the training lead to identify knowledge and performance gaps</li>
<li>Prepares regular quality performance reports and presents key findings to leadership</li>
<li>Recommends and implements continuous improvement in workflows, processes, and customer experience</li>
<li>Briefs leadership on service desk performance as requested</li>
<li>Provides high-quality deliverables and reports on time</li>
<li>Reviews customer feedback surveys and analyzes potential continuous improvement initiatives</li>
<li>Provides continuous guidance to service desk personnel to drive customer-focused improvements</li>
<li>Devises methods to reduce incoming call and email volume</li>
<li>Captures and shares lessons learned</li>
<li>Perform as an Oxley Supervisor/Team Lead
<ul>
<li>Perform as a Hiring Manager during the Recruiting Process</li>
<li>Implement corporate goals; Establish and implement employee individual goals</li>
<li>Oversee timesheets, PTO management and tracking, and compliance items; Implement and monitor adherence to employee handbook, code of conduct, policies, and quality management practices</li>
<li>Provide an environment that promotes productivity, efficiency, and quality</li>
<li>Resolve employee/subcontractor issues; Address pain points; Provide guidance and problem solving</li>
<li>Coach, mentor, motivate, and/or train employees and subcontractors</li>
<li>Demonstrate familiarity with what each team member's responsibilities and assignments are</li>
<li>Assemble weekly, bi-monthly, and/or monthly data for project reports and project past performance documents and project/corporate metrics</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits: The annual projected pay range for this position is $71,822.00 - $91,500.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. 
Oxley Enterprises, Inc. offers a full array of benefits including:
<ul>
<li>Medical, dental, vision and prescription drug coverage for you and your family.</li>
<li>Life Insurance, short-term disability and long-term disability paid for by the Company.</li>
<li>Supplemental coverages including Accident, Critical Illness, and Hospital.</li>
<li>Additional Life insurance coverage for you and your dependents. </li>
<li>401k plan with various options to select based on your retirement goals.</li>
</ul>
Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2024 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: <a href="mailto:careers@oxleyenterprises.com" target="_blank">careers@oxleyenterprises.com</a> with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. <a href="http://www.dhs.gov/E-Verify" target="_blank">http://www.dhs.gov/E-Verify</a>

Project Manager - Quality Control Lead (On-Site)

<h3>Job Description</h3>
Job Description
Job Summary:
We are seeking a collaborative&nbsp;Atlassian Administrator&nbsp;to join our team at&nbsp;Hill Air Force Base, Utah. The ideal candidate will have solid experience in Atlassian administration and a strong willingness to grow and collaborate across teams. This position involves managing, configuring, and maintaining Jira&nbsp;projects and Confluence spaces while working closely with cross-functional teams to support operational success. Ability to obtain or maintain a security clearance is essential.
As a&nbsp;Atlassian Administrator, you will contribute to optimizing workflows, managing integrations, and ensuring the smooth operation of Jira environments in a secure and regulated setting. If you are a team player who enjoys solving problems and supporting innovation, this could be the ideal role for you!
Key Responsibilities:
<ul>
<li>Administer, configure, and maintain Jira Software, Jira Service Management, Confluence&nbsp;environments.</li>
<li>Collaborate with technical and non-technical teams to understand project needs and provide JIRA solutions.</li>
<li>Support team collaboration by implementing best practices for Jira usage.</li>
<li>Create and manage custom workflows, schemes, permissions, and notifications in Jira.</li>
<li>Assist in integrating Jira with other tools and platforms to improve productivity.</li>
<li>Monitor Jira performance and assist in troubleshooting and optimizing system performance.</li>
<li>Ensure a secure Jira environment by managing user roles and enforcing security protocols.</li>
<li>Generate reports and dashboards to track project progress and key performance indicators (KPIs).</li>
<li>Assist in plugin installations, configurations, and updates to enhance Jira functionality.</li>
</ul>
Qualifications:
<ul>
<li>3-5 years of experience as a Atlassian Administrator or in a related technical role.</li>
<li>Experience with Jira Software, Jira Service Management, Confluence administration, configuration, and maintenance.</li>
<li>Ability to collaborate effectively with cross-functional teams to deliver tailored JIRA solutions.</li>
<li>Familiarity with Jira workflows, permissions, and custom fields.</li>
<li>Working knowledge of Jira Query Language (JQL) for creating filters and reports.</li>
<li>Strong communication skills and the ability to work collaboratively with diverse teams.</li>
<li>Must have or be able to obtain a CompTIA Security+ CE certification.</li>
<li>Must have or be able to obtain a Security Clearance (current clearance is a plus).</li>
</ul>
Preferred Skills:
<ul>
<li>Experience with scripting or automation tools (e.g., Groovy, Python, JSON) to automate Jira processes.</li>
<li>Knowledge of Agile methodologies and tools supporting Agile practices.</li>
<li>Ability to train team members and end users on Jira best practices.</li>
</ul>
Education:
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience.</li>
</ul>
Company DescriptionAt Forge Business Technology, we are committed to empowering businesses by delivering cutting-edge technological solutions that drive growth and innovation. As an official Atlassian Partner, we specialize in deploying, managing, and optimizing the Atlassian suite to meet the unique needs of organizations across industries. Our team brings deep expertise in integrating advanced tools to streamline processes, enhance team collaboration, and improve overall productivity. With our strategic approach and tested knowledge of the Atlassian ecosystem, we help businesses unlock their full potential and achieve their goals. Join us to be part of a forward-thinking team that’s transforming the way companies work and collaborate. 
<h3>Company Description</h3>
At Forge Business Technology, we are committed to empowering businesses by delivering cutting-edge technological solutions that drive growth and innovation. As an official Atlassian Partner, we specialize in deploying, managing, and optimizing the Atlassian suite to meet the unique needs of organizations across industries. Our team brings deep expertise in integrating advanced tools to streamline processes, enhance team collaboration, and improve overall productivity. With our strategic approach and tested knowledge of the Atlassian ecosystem, we help businesses unlock their full potential and achieve their goals. Join us to be part of a forward-thinking team that’s transforming the way companies work and collaborate.

Atlassian Administrator

<h3>Job Description</h3>
Job DescriptionSr. Platform Data Architect
Title: Sr. Platform Data Architect Location: REMOTE or in Fort Lauderdale, FL Salary: $125k-$165k (depends on experience) + benefits Requirements: 5+ years data engineering in large, enterprise, publicly traded companies. Multi-tenant data architecture, AWS database, skilled in scripting languages (Python, C#, Java, etc) and ETL tools a plus Position Overview We are an established and growing software/lending service specialized in small business lending. Due to growth, we are now seeking a Sr. Platform Data Architect to lead the end-to-end development of large datasets across platforms. The successful candidate will be responsible for architecting scalable data solutions that support our business objectives, ensuring data integrity, security, and performance. Key Responsibilities
<ul>
<li>Design and implement data architecture solutions that support business requirements and scalability.</li>
<li>Develop and maintain data models, data lakes, and ETL processes to ensure efficient data flow and accessibility.</li>
<li>Collaborate with cross-functional teams to define data requirements and ensure alignment with business goals.</li>
<li>Implement best practices for data security, privacy, and access controls across data platforms.</li>
<li>Optimize existing data systems and provide recommendations for enhancements and upgrades.</li>
<li>Monitor and evaluate data platform performance, troubleshooting issues as they arise.</li>
<li>Lead code reviews and ensure adherence to coding standards and guidelines.</li>
<li>Stay up-to-date with industry trends and emerging technologies in data architecture and engineering.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>5+ years of experience in data engineering, AWS database (AWS Lake Formation and EMR is a plus).</li>
<li>Strong proficiency in SQL and Python; experience with other scripting languages is a plus (Java, C#, BASH, Typescript, etc).</li>
<li>Solid experience with data lakes, ETL processes and tools (SSIS, Alteryx, Talend), and data warehousing concepts.</li>
<li>Familiarity with technologies like RDS Aurora, Redshift, Athena, Neptune.</li>
<li>Experience with distributed systems and data security/privacy practices.</li>
<li>Knowledge of data streaming technologies such as Kinesis and Firehose is a plus.</li>
<li>Familiarity with non-relational databases, data stores.</li>
<li>Experience in Agile methodologies and, code reviews, build processes, testing and source management practices.</li>
</ul>
Benefits
<ul>
<li>Health insurance</li>
<li>Parental leave</li>
<li>Home office stipend</li>
<li>Remote/hybrid flexibility</li>
<li>PTO</li>
<li>401k</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 08/07/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Sr. Platform Data Architect

<h3>Job Description</h3>
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains!&nbsp; Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
•&nbsp;&nbsp; &nbsp;Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons&nbsp; •&nbsp;&nbsp; &nbsp;MORE employee discounts on lodging, food, gear, and mountain shuttles •&nbsp;&nbsp; &nbsp;401(k) Retirement Plan&nbsp; •&nbsp;&nbsp; &nbsp;Employee Assistance Program •&nbsp;&nbsp; &nbsp;Excellent training and professional development •&nbsp;&nbsp; &nbsp;Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:&nbsp;
Service is the foundation of everything we stand for at Vail Resorts and our Snow Cat Operation team is no exception to creating this experience of a lifetime. Responsible for maintaining the picturesque appearance of our snow and ski slopes, Snow Cat Operators are safety-minded individuals operating heavy equipment to ensure the best possible snow surface for thrill seekers. &nbsp;
Job Specifications:&nbsp;&nbsp;
<ul>
<li>Starting Wage: $22.00/hr - $28.05/hr&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Employment Type: Winter Seasonal 2025/2026&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Shift Type: Full Time hours available&nbsp;</li>
</ul>
<ul>
<li>Housing Availability: Yes&nbsp;&nbsp;</li>
</ul>
Job Responsibilities:&nbsp;
<ul>
<li>Understand the use, operation, and maintenance of heavy equipment used for snow/slope grooming &nbsp;</li>
<li>Operate snow/slope grooming equipment, such as a snowcat, to maintain the appearance and quality of resort snow trails and ski slopes to the highest level possible. &nbsp;&nbsp;</li>
<li>Maintain general knowledge of the mountain and adhere to safety regulations &nbsp;</li>
<li>Perform basic routine inspections and preventative maintenance, on equipment to minimize downtime &nbsp;</li>
<li>Communicate clearly and effectively via 2-way radio &nbsp;</li>
<li>Communicate advanced mechanical problems or maintenance needs with shop mechanics &nbsp; &nbsp;</li>
<li>Communicate effectively with coworkers and other departments to provide direction, and support and maintain good working relationships &nbsp; &nbsp;</li>
<li>Other duties as assigned &nbsp;</li>
</ul>
Job Requirements:&nbsp;
<ul>
<li>2-4 years of snow grooming experience required &nbsp;</li>
<li>Valid driver's license with no restrictions &nbsp;</li>
<li>Must be able to communicate fluently in English &nbsp;&nbsp;</li>
<li>Ability to work in small groups as well as independently &nbsp;</li>
<li>Able to sit for extended periods of time while operating the snowcat as well as climb on and off frequently &nbsp;</li>
<li>Knowledge of&nbsp;2-way radio use and various codes&nbsp;</li>
</ul>
The expected pay range is&nbsp;$22.00/hr - $28.05/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;509545 Reference Date:&nbsp;07/17/2025&nbsp; Job Code Function:&nbsp;Grooming&nbsp;

Specialist Snow Cat Operator

<h3>Job Description</h3>
Job Description
The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Location: Government facility located in the DC Metropolitan Area
Are you passionate about preparing teams for success and ensuring training excellence? We're seeking a proactive Project Manager – Training Lead to lead training efforts for U.S. Customs and Border Protection's (CBP) Technical Support Desk. If you excel at designing effective training programs, tracking compliance, and collaborating across functions to improve performance, we'd love to hear from you.
Position Description: The Project Manager – Training Lead is responsible for the planning, coordination, and delivery of all training programs supporting the CBP Technical Support Desk (TSD).
Minimum/General Experience: 3 years of experience creating, designing, and delivering information technology (IT) service desk training
Minimum Education: Bachelor's degree in information systems, technology management, or related field
Essential Skills/Qualifications:
<ul>
<li>Above average knowledge of service desk training practices and techniques</li>
<li>Above average experience designing and delivering technical and customer service training</li>
<li>Above average experience coordinating various training types (e.g., orientation, ad hoc, refresher)</li>
<li>Above average experience evaluating training effectiveness and analyzing post-training performance</li>
<li>Above average experience contributing to standard operating procedures (SOPs) and supporting process mapping</li>
<li>Above average knowledge of help desk systems and software (e.g., ServiceNow, Remedy)</li>
<li>Above average knowledge of the Information Technology Infrastructure Library (ITIL)</li>
<li>Knowledge and understanding of the best business practices identified by Help Desk Institute (HDI)</li>
<li>Excellent attention to detail skills</li>
<li>Excellent problem solving skills</li>
<li>Excellent oral and written communication skills    </li>
</ul>
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment. 
<ul>
<li>Assignment Location – Government facility located in the DC Metropolitan Area. </li>
<li>Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. </li>
<li>Typing, communicating, repetitive motions. </li>
<li>Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. </li>
<li>Inside environmental conditions with protection from outside elements. </li>
</ul>
Security: Ability to complete a Pre-Screening and U.S. Customs and Border Protection (CBP) Background Investigation (BI)
<ul>
<li>U.S. Citizenship </li>
</ul>
Pre-Screening Consists of a review of up to but not limited to:
<ul>
<li>Criminal history check – no felony convictions within the past 36 months</li>
<li>Drug screening</li>
<li>Criminal activity and/or misconduct in the workplace including fraud and theft within the past 12 months</li>
<li>Financial check – bankruptcy and tax liens within the last 7-10 years</li>
</ul>
CBP Background Investigation Consists of a review of up to but not limited to:
<ul>
<li>Credit check</li>
<li>Criminal history check</li>
<li>Records check to verify citizenship of family members</li>
<li>Verification of date of birth</li>
<li>Education verification</li>
<li>Employment history verification</li>
<li>Military history verification</li>
<li>Interviews with subject, peers, spouse, former spouse(s), neighbors</li>
<li>Residency verification</li>
<li>Public records check – bankruptcies, divorces, criminal and/or civil litigation</li>
</ul>
Tasks/activities include, but are not limited to:
<ul>
<li>Designs and documents full training curriculums (e.g., schedules, lesson plans, learning objectives)</li>
<li>Delivers structured new hire training using approved tools and curriculums</li>
<li>Develops and delivers refresher and remedial training based on performance and/or policy changes</li>
<li>Monitors post-training performance to ensure proper knowledge transfer and instruction adherence</li>
<li>Reviews training materials, outcomes, and performance trends to identify opportunities for improvement</li>
<li>Collaborates with the Quality Control Lead to identify performance gaps and tailor training solutions</li>
<li>Aligns training content with updates to SOPs, system changes, and knowledge articles</li>
<li>Tracks completed CBP mandated trainings and ensures help desk personnel meet deadlines</li>
<li>Maintains training records to ensure audit-readiness</li>
<li>Reports training progress and compliance status to the Program Manager and leadership</li>
<li>Drafts and maintains a comprehensive Training Standard Operating Procedure that outlines all training programs</li>
<li>Integrates customer support best practices into training</li>
<li>Perform as an Oxley Supervisor/Team Lead
<ul>
<li>Perform as a Hiring Manager during the Recruiting Process</li>
<li>Implement corporate goals; Establish and implement employee individual goals</li>
<li>Oversee timesheets, PTO management and tracking, and compliance items; Implement and monitor adherence to employee handbook, code of conduct, policies, and quality management practices</li>
<li>Provide an environment that promotes productivity, efficiency, and quality</li>
<li>Resolve employee/subcontractor issues; Address pain points; Provide guidance and problem solving</li>
<li>Coach, mentor, motivate, and/or train employees and subcontractors</li>
<li>Demonstrate familiarity with what each team member's responsibilities and assignments are</li>
<li>Assemble weekly, bi-monthly, and/or monthly data for project reports and project past performance documents and project/corporate metrics</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits: The annual projected pay range for this position is $71,822.00 - $97,895.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. 
Oxley Enterprises, Inc. offers a full array of benefits including:
<ul>
<li>Medical, dental, vision and prescription drug coverage for you and your family.</li>
<li>Life Insurance, short-term disability and long-term disability paid for by the Company.</li>
<li>Supplemental coverages including Accident, Critical Illness, and Hospital.</li>
<li>Additional Life insurance coverage for you and your dependents. </li>
<li>401k plan with various options to select based on your retirement goals.</li>
</ul>
Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2024 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: <a href="mailto:careers@oxleyenterprises.com" target="_blank">careers@oxleyenterprises.com</a> with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. <a href="http://www.dhs.gov/E-Verify" target="_blank">http://www.dhs.gov/E-Verify</a>

Project Manager - Training Lead (On-Site)

<h3>Job Description</h3>
Job Description
The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Location: Government facility located in the DC Metropolitan Area
Ready to make an impact supporting U.S. Customs and Border Protection (CBP)? We're seeking a detail-oriented Project Manager to lead day-to-day service desk operations. If you excel at managing teams, optimizing workflows, and ensuring top-tier IT support in a fast-paced environment, we want to hear from you.
Position Description: The Project Manager - IT Support Services is responsible for managing service desk operations and ensuring the efficient delivery of end-user support.
Minimum/General Experience: 3 years of experience supporting an information technology (IT) service desk and providing supervision of personnel 
Minimum Education: Bachelor's degree in information systems, technology management, or related field 
Essential Skills/Qualifications:
<ul>
<li>Above average experience managing, scheduling, and coordinating coverage of help desk personnel</li>
<li>Above average experience monitoring technician availability across all contact channels (e.g., phone, chat, email)</li>
<li>Above average ability to quickly adjust and reassign personnel based on ticket volume</li>
<li>Above average experience communicating operational spikes and issues to leadership</li>
<li>Above average ability to create and implement policies and procedures</li>
<li>Above average experience reviewing and updating standard operating procedures to support workflows</li>
<li>Above average experience handling high-priority escalations</li>
<li>Above average ability to identify process improvements to support performance management</li>
<li>Above average ability to collect and analyze service delivery metrics (e.g., Service Level Agreements, wait times, First Contact Resolution (FCR))</li>
<li>Above average knowledge of help desk systems and software (e.g., ServiceNow, Remedy)</li>
<li>Above average knowledge of the Information Technology Infrastructure Library (ITIL)</li>
<li>Knowledge and understanding of the best business practices identified by Help Desk Institute (HDI)</li>
<li>Excellent attention to detail skills</li>
<li>Excellent problem solving skills</li>
<li>Excellent oral and written communication skills</li>
</ul>
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment. 
<ul>
<li>Assignment Location - Government facility located in the DC Metropolitan Area.</li>
<li>Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. </li>
<li>Typing, communicating, repetitive motions. </li>
<li>Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. </li>
<li>Inside environmental conditions with protection from outside elements. </li>
</ul>
Security: Ability to complete a Pre-Screening and U.S. Customs and Border Protection (CBP) Background Investigation (BI)
<ul>
<li>U.S. Citizenship </li>
</ul>
Pre-Screening Consists of a review of up to but not limited to:
<ul>
<li>Criminal history check - no felony convictions within the past 36 months</li>
<li>Drug screening</li>
<li>Criminal activity and/or misconduct in the workplace including fraud and theft within the past 12 months</li>
<li>Financial check - bankruptcy and tax liens within the last 7-10 years</li>
</ul>
CBP Background Investigation Consists of a review of up to but not limited to:
<ul>
<li>Credit check</li>
<li>Criminal history check</li>
<li>Records check to verify citizenship of family members</li>
<li>Verification of date of birth</li>
<li>Education verification</li>
<li>Employment history verification</li>
<li>Military history verification</li>
<li>Interviews with subject, peers, spouse, former spouse(s), neighbors</li>
<li>Residency verification</li>
<li>Public records check - bankruptcies, divorces, criminal and/or civil litigation</li>
</ul>
Tasks/activities include, but are not limited to:
<ul>
<li>Triages escalated issues and provides subject matter guidance</li>
<li>Schedules and supervises service desk personnel</li>
<li>Monitors and manages the Technology Service Desk's (TSD) call, chat, email, and ticket workflow</li>
<li>Reviews TSD tickets to ensure accuracy, quality, and adherence to policies and procedures</li>
<li>Adjusts personnel assignments to mitigate impact of call volume spikes</li>
<li>Notifies leadership of call volume impact in a timely manner</li>
<li>Tracks performance to ensure within service delivery requirements</li>
<li>Coordinates with technical personnel to escalate and resolve high-impact issues</li>
<li>Manages workload balancing during staff shortages or outages</li>
<li>Escalates priority tickets to higher-tier staff</li>
<li>Provides daily operations updates to the Program Manager</li>
<li>Tracks and analyzes recurring issues to identify potential process improvements </li>
<li>Alerts the Program Manager of any potential risk indicators (e.g., high volume outage, staffing gaps)</li>
<li>Supports process creation and contributes to reporting and metrics</li>
<li>Ensures alignment with ITIL practices and organizational policies</li>
<li>Perform as an Oxley Supervisor/Team Lead
<ul>
<li>Perform as a Hiring Manager during the Recruiting Process</li>
<li>Implement corporate goals; Establish and implement employee individual goals</li>
<li>Oversee timesheets, PTO management and tracking, and compliance items; Implement and monitor adherence to employee handbook, code of conduct, policies, and quality management practices</li>
<li>Provide an environment that promotes productivity, efficiency, and quality</li>
<li>Resolve employee/subcontractor issues; Address pain points; Provide guidance and problem solving</li>
<li>Coach, mentor, motivate, and/or train employees and subcontractors</li>
<li>Demonstrate familiarity with what each team member's responsibilities and assignments are</li>
<li>Assemble weekly, bi-monthly, and/or monthly data for project reports and project past performance documents and project/corporate metrics</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits: The annual projected pay range for this position is $71,822.00 - $97,895.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. 
Oxley Enterprises, Inc. offers a full array of benefits including:
<ul>
<li>Medical, dental, vision and prescription drug coverage for you and your family.</li>
<li>Life Insurance, short-term disability and long-term disability paid for by the Company.</li>
<li>Supplemental coverages including Accident, Critical Illness, and Hospital.</li>
<li>Additional Life insurance coverage for you and your dependents. </li>
<li>401k plan with various options to select based on your retirement goals.</li>
</ul>
Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2024 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: <a href="mailto:careers@oxleyenterprises.com" target="_blank">careers@oxleyenterprises.com</a> with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. <a href="http://www.dhs.gov/E-Verify" target="_blank">http://www.dhs.gov/E-Verify</a>

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