<h3>Job Description</h3>
Job Description
The Communication Desk Analyst will act as the single point of contact for the Contact Center and NOC during a service interruption. This position will responsible for writing and sending internal and external communications, alerting the internal teams, executive management and customers of an outage or degraded service. The Communication Desk Analyst will also be responsible for proactively notifying customers of all planned maintenance events.
RESPONSIBILITIES:
<ul>
<li>Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues</li>
<li>Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner</li>
<li>Coordinates response to outages and escalates situations as necessary</li>
<li>Works with the NOC to manage the escalation and resolution of outages.</li>
<li>Creates monthly outage reports and statuses to review with internal teams.</li>
<li>Monitor production environment using a combination of monitoring tools and call volume to ensure early detection of potential service interruption.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Work with Engineers to understand impact of outage and report accordingly.</li>
<li>Coordinate weekly RCA (root cause analysis) review meeting with all internal teams</li>
<li> Answer direct phone calls, text and chat from internal teams during an outage event</li>
</ul>
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred</li>
<li>Minimum of 2 years of experience working in Customer Operations including knowledge of common tools, methods, and techniques</li>
<li>Previous working experience as a communications specialist or equivalent</li>
<li>Works well under pressure and meets tight deadlines.</li>
<li>Highly computer literate with capability in email, MS Office, and related business and communication tools</li>
<li>Experienced with network monitoring applications such as SolarWinds a plus</li>
</ul>
Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1

Communication Desk Analyst

<h3>Job Description</h3>
Job Description
As an Implementation Manager at haku, you’ll lead new clients through the onboarding, configuration, and adoption of our SaaS platform. This is not a traditional IT or internal project management role — it’s a customer-facing, B2B SaaS implementation role where success means ensuring our clients launch smoothly, adopt quickly, and see measurable value from day one.
You’ll partner closely with clients, Sales, Product, and Customer Experience to deliver implementations that balance speed, quality, and long-term client success. The ideal candidate has led SaaS implementations before, understands the nuances of configuring software for diverse customers, and thrives in a fast-growing, high-change environment.
 
YOUR LIFE AT HAKU 
Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.
As a Team Member, You'll Be Eligible To Benefit From:
<ul>
<li>Flexible PTO + paid holidays</li>
<li>Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)</li>
<li>401k with employer matching (after 90 days)</li>
<li>Hybrid work model (after 90 days)</li>
<li>Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)</li>
<li>Professional Development Reimbursement (after 6 months)</li>
<li>Monthly credit towards wellness activities (gym, meal plans, mental health costs)</li>
<li>Free access to wellness subscriptions, mental health and financial planning platforms</li>
<li>Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot</li>
<li>Company-paid parking in the heart of Brickell</li>
<li>State-of-the-art Apple computer and accessories</li>
<li>Wellness activities, happy hours, and company-wide fun events</li>
<li>Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more</li>
</ul>
 
WHAT YOU’LL DO 
Own Client Implementations
<ul>
<li>Lead end-to-end SaaS implementation projects, from kickoff through go-live.</li>
<li>Translate client business requirements into actionable platform configurations and workflows.</li>
<li>Deliver client training, best practices, and onboarding resources.</li>
<li>Act as the primary point of contact for clients throughout the implementation phase.</li>
</ul>
Set Expectations &amp; Guide to Success
<ul>
<li>Clearly define project scope, timelines, and platform capabilities with clients.</li>
<li>Guide customers to adopt best practices that align with how the platform is designed to be used.</li>
<li>Coach clients on how to achieve success within the platform as it exists today — while capturing feedback for future improvements.</li>
<li>Balance customer requests with product realities, helping clients understand trade-offs and available solutions.</li>
</ul>
Project Management &amp; Delivery
<ul>
<li>Build and manage project plans, milestones, and deliverables across multiple concurrent implementations.</li>
<li>Identify and proactively resolve risks, blockers, and dependencies.</li>
<li>Hold clients and internal teams accountable to deadlines.</li>
<li>Take full ownership of outcomes — drive progress without waiting for direction.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Partner with Sales to ensure smooth handoffs from pre-sales.</li>
<li>Work with Product, Engineering, and Support to resolve technical issues.</li>
<li>Seamlessly transition clients to Customer Experience after go-live.</li>
</ul>
Continuous Improvement
<ul>
<li>Contribute to playbooks, templates, and scalable implementation processes.</li>
<li>Gather client feedback and share insights with Product for platform improvement.</li>
<li>Help refine implementation methodology for efficiency and consistency.</li>
</ul>
 
WHO YOU ARE
Experience
<ul>
<li>3–5+ years leading client-facing SaaS implementations (not IT/internal projects).</li>
<li>Proven success managing multiple, complex client projects simultaneously.</li>
<li>Professional project management certifications (PMP, CSM, CAPM, or equivalent) preferred.</li>
<li>Experience in a high-growth SaaS or startup environment is a strong plus.</li>
</ul>
Skills
<ul>
<li>Excellent communication and presentation skills — able to engage both technical and non-technical stakeholders.</li>
<li>Strong ability to set and manage customer expectations with confidence and empathy.</li>
<li>Consultative approach: you don’t just configure software, you guide customers toward adoption paths within defined platform capabilities.</li>
<li>Analytical problem-solver with a “figure-it-out” mindset — resourceful, adaptable, and proactive.</li>
<li>Ability to thrive in ambiguity and balance customer advocacy with business priorities.</li>
<li>Strong project management skills.</li>
</ul>
Tools
<ul>
<li>Hands-on experience with CRM, project management, and collaboration tools (e.g., Hubspot, Asana, Jira, Slack, Google Sheets).</li>
<li>Proficiency in Google Workspace and/or Microsoft Office Suite.</li>
</ul>
 
 
MORE ABOUT HAKU
haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, Team in Training, Lexus Corporate Run, and many more.
We’re proud to be a minority-owned business and an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcome, and anyone has the right to succeed
For more information about our company, please visit our website at <a href="http://www.hakuapp.com/careers" target="_blank">www.hakuapp.com/careers</a>
Follow Us: LinkedIn, Instagram, Facebook, Twitter

Implementation Manager

<h3>Job Description</h3>
Job Description
Ensure Data Solutions is a software as a service platform for organizations engaged in population health management. By leveraging our solutions, our clients improve efficiency, engage patients or members in the management of their health, and enhance the quality and health outcomes
We are looking for a Software Engineer/Programmer with experience in healthcare to produce and implement functional software solutions. You will work with upper management to define software requirements and take the lead on operational and technical projects. In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. We'd like to meet you if you have hands-on experience in software development and agile methodologies. Your goal will be to develop high-quality software aligned with user needs and business goals.
Qualifications
<ul>
<li>Bachelor's Degree in MIS/IT/Computer Science is preferred or collective experience, training, and education.</li>
<li>Required knowledge of .Net (C# and VB.net)</li>
<li>Required knowledge of Javascript, JQuery, CSS, and HTML</li>
<li>Comprehensive understanding and working with a variety of systems (e.g., Tableau, SQL Server, and/or other platforms and technologies).</li>
<li>Experience in design/development and healthcare data analytics environment.</li>
<li>Analytical mind with problem-solving aptitude, creative thinking, and troubleshooting skills.</li>
<li>Familiarity with system analysis, design, development, quality assurance, and integration methodologies</li>
<li>Experience with claims, clinical outcomes, clinical quality measures [HEDIS], Case Management, and Utilization Management data.</li>
<li>Excellent interpersonal skills; able to communicate and work effectively with staff</li>
<li>Extensive experience in software development, scripting, and project management</li>
<li>Experience using system monitoring tools and automated testing frameworks</li>
</ul>
Responsibilities
<ul>
<li>Develop high-quality software design and architecture</li>
<li>Identify, prioritize, and execute tasks in the software development life cycle</li>
<li>Develop tools and applications by producing clean, efficient code</li>
<li>Automate tasks through appropriate tools and scripting</li>
<li>Recommend software upgrades to optimize operational efficiency</li>
<li>Perform validation and verification testing</li>
<li>Collaborate with internal teams and vendors to fix and improve products</li>
<li>Document development phases and monitor systems</li>
<li>Ensure software is up-to-date with the latest technologies</li>
</ul>
LOCATION
· Miami (office-based position)

Software Developer

<h3>Job Description</h3>
Job Description
Job Title: Digital Photography Instructor (Part Time)
General Responsibilities: Under the supervision of the Director of Educational Development, plans and facilitates collaborative and interactive digital photography instructional sessions.
Major Duties:
<ul>
<li>Meets regularly with the Director of Educational Development</li>
<li>Plans and facilitates learning sessions</li>
<li>Assists students in the development of a variety of digital photography skills</li>
<li>Maintains consistent communication the Director of Educational Development</li>
<li>Models appropriate academic and social behaviors</li>
<li>Performs other duties as assigned</li>
</ul>
Required Knowledge, Skills, and Abilities:
<ul>
<li>Ability to work with students of diverse ethnic backgrounds, academic profiles, and skill levels.</li>
<li>Possess good interpersonal and organizational skills.</li>
<li>Must demonstrate responsibility, a desire to help others, discretion, and flexibility.</li>
<li>Knowledge and ability to demonstrate skill in digital photography.</li>
<li>Must develop unit and lesson plans specifically referencing content curriculum standards.</li>
<li>Ability to collect and analyze data to drive future instruction.</li>
<li>Ability to work independently applying critical thinking skills and problem solving to various situations.</li>
<li>Must be able to instruct students of varying skill and experience levels in multiple programs based on interest and ability.</li>
</ul>
Qualifications: Must possess a bachelor's degree, teaching and/or tutoring experience, and have extensive digital photography experience.

Digital Photography Instructor (Part Time, In-Person)

<h3>Job Description</h3>
Job Description
About Force 5 Force 5 is the creator of Gatekeeper, a world-class Visitor Management System that helps organizations improve security, compliance, and operational efficiency. We’re growing our integration team and looking for a talented Application Developer to build connectors with leading access control and security platforms. ​​​​​​What You’ll Do
<ul>
<li>Develop and maintain connectors between Gatekeeper and enterprise access control/security systems.</li>
<li>Work with APIs, SDKs, and middleware to ensure seamless integrations.</li>
<li>Collaborate with product and engineering teams to deliver high-quality solutions.</li>
<li>Troubleshoot and debug integration issues in customer environments.</li>
<li>Document processes, workflows, and connector deployments.</li>
</ul>
 Systems You’ll Work With You’ll focus on building integrations for some of the most widely used platforms in the security industry, including:
<ul>
<li>Lenel OnGuard</li>
<li>LenelS2 NetBox</li>
<li>AMAG</li>
<li>Software House</li>
<li>Avigilon</li>
<li>Genetec</li>
<li>Honeywell Pro-Watch</li>
<li>HID SAFE</li>
<li>C•CURE</li>
</ul>
What We’re Looking For
<ul>
<li>3–5 years of software/application development experience.</li>
<li>Familiarity with access control and physical security systems.</li>
<li>Strong skills in C#, Java, or a similar programming language.</li>
<li>Hands-on experience with REST APIs, SOAP APIs, and SDKs.</li>
<li>Experience with writing test cases.</li>
<li>Experience with both Windows and Unix/Linux environments.</li>
<li>Experience working with Postman for API development and testing.</li>
<li>Solid understanding of networking, authentication, and system integrations.</li>
<li>Excellent problem-solving and communication skills.</li>
</ul>
Bonus Points If You Have:
<ul>
<li>Direct experience developing for any of the systems listed above.</li>
<li>SQL/database knowledge.</li>
<li>Experience working in Agile teams.</li>
<li>Cloud experience with AWS and/or Microsoft Azure.</li>
<li>Experience developing micro-services and containerized applications (Docker, Kubernetes).</li>
</ul>
Company DescriptionForce 5 is a leading provider of cloud-based and premise-based visitor management and compliance solutions tailored to the power utilities industry. Our platforms help utility companies meet stringent regulatory requirements such as NERC CIP, while enhancing physical security, compliance tracking, and operational efficiency. We serve major power providers across the U.S., supporting their mission to protect critical infrastructure. 
<h3>Company Description</h3>
Force 5 is a leading provider of cloud-based and premise-based visitor management and compliance solutions tailored to the power utilities industry. Our platforms help utility companies meet stringent regulatory requirements such as NERC CIP, while enhancing physical security, compliance tracking, and operational efficiency. We serve major power providers across the U.S., supporting their mission to protect critical infrastructure.

Mid-Level Application Developer - Access Control Connectors

<h3>Job Description</h3>
Job DescriptionDescription:
TRAX USA Corp is seeking a highly motivated Java Web App Developer. The role includes creating user information solutions by developing, implementing, and maintaining Java based components and interfaces. This position requires a person who can independently design, develop, and implement solutions as per the use case descriptions and design specifications. The role will also support future React development. 
 
Responsibilities:
<ul>
<li>Consults with the supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.</li>
<li>Designs or writes program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.</li>
<li>Converts designs and specifications into computer code.</li>
<li>Compiles code into programs and corrects errors detected in compile process.</li>
<li>Creates test transactions and runs tests to find errors and confirms program meets specifications.</li>
<li>Analyzes code to find causes of errors and revises programs.</li>
<li>Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.</li>
<li>Review user and technical documentation written by others to confirm consistency with program operations.</li>
<li>Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.</li>
<li>Revises program for corrections, enhancements, or system environment changes.</li>
<li>Coordinates with other programmers about program revisions.</li>
<li>Modifies and maintains software programs written by others</li>
<li>Understand and analyze details provided in the use case</li>
<li>Understand and analyze process flow diagrams (business process workflow)</li>
<li>Estimate effort for technical analysis, design and development</li>
<li>Develop software using JakartaEE design patterns with emphasis on reusability</li>
<li>Must adhere to coding standards and design specifications</li>
<li>Analyze and resolve technical issues independently</li>
<li>Conduct peer code reviews, and perform unit testing </li>
<li>Travel to customer sites as needed</li>
<li>Other duties as assigned. </li>
</ul>
Requirements:
<ul>
<li>Bachelors degree in Computer Science, Engineering or related field, preferred. </li>
<li>Experience with React, Html, CSS and javascript, strongly preferred. </li>
<li>Hands on experience in developing Java applications</li>
<li>Strong, in-depth software development experience using Java</li>
<li>Skills: Java, JakartaEE, J, JPA (Hibernate), PrimeFaces 13.x, Eclipse 4.x, Oracle 12c</li>
<li>Strong understanding of Oracle RDBMS, Data models, SQL</li>
<li>Experience in writing SQL statements</li>
<li>Ability to estimate development effort and timely delivery of assigned work</li>
<li>Ability to be proactive, self-motivated, detail-oriented, and creative</li>
<li>Strong team emphasis and relationship building skills</li>
</ul>
 
Job type: Full time / Salaried
Job Level: Entry
Job Location: Fully Onsite - Coral Gables
Job Shift: First - 8a - 5p
Remote: No
 
 
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate &amp; maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing &amp; innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.
 
TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Java Developer I

<h3>Job Description</h3>
Job DescriptionAI Cloud Network Architect
Title: AI Cloud Network Architect
Location: FULLY remote!
Salary:&nbsp;$175k-$250k/year + BONUS + RSUs
Requirements:&nbsp;7+ years of Network Engineering experience in Cloud Computing environment, Software Defined Networking, CCNP, HPC/AI
Our global platform focuses AI/High Performance Computing Infrastructure. Founded in 2017, we are now post-IPO, publicly traded, and experiencing MASSIVE GROWTH... Our revenue grew over 95% in the last YEAR! We have made several acquisitions and formed several partnerships during this period of growth, and we need YOUR HELP to keep it going.&nbsp;
We're currently looking to hire a fully remote Network Engineer to spearhead the development of high-performance, scalable networking infrastructure tailored for AI-driven cloud environments. This role centers on architecting and fine-tuning network solutions across geographically distributed data centers, enabling support for AI workloads across bare metal, virtual machines, and containerized platforms - from initial training to fine-tuning and inference stages.
 In this role, you'll collaborate cross-functionally with infrastructure, GPU, and platform engineering teams to deliver ultra-low latency and high-throughput systems optimized for next-generation AI clusters. &nbsp;
What You'll be Doing:
<ul>
<li>Architect robust, high-throughput data center network fabrics optimized for AI workloads and multi-tenant cloud environments</li>
<li>Design and deploy EVPN/VXLAN overlays, L2/L3 switching topologies, and host-level multi-networking across bare metal, VMs, and containers; proficient in MLAG switch environments</li>
<li>Implement BGP, VRFs, and ACLs to enforce network segmentation, tenant isolation, and dynamic security policy frameworks</li>
<li>Lead end-to-end design of advanced GPU interconnect fabrics (e.g., Infiniband, Spectrum-X, RDMA/RoCEv2, DPUs/Smart NICs) leveraging CLOS/ECMP architectures</li>
<li>Build and maintain carrier-grade edge routing systems with BGP-based peering, automatic failover, and intelligent traffic engineering</li>
<li>Manage inter-data center connectivity, routing governance, and resilience strategies across geographically distributed clusters</li>
<li>Define and implement SDN architectures via Netconf, gNMI, and controller-based frameworks for dynamic network orchestration</li>
</ul>
What You Need for this Position
<ul>
<li>5+ years of experience in data center or service provider networking</li>
<li>Proven expertise across key domains:
<ul>
<li>High-speed Ethernet architectures (100G, 200G, 400G, 800G)</li>
<li>Advanced routing and switching technologies: EVPN/VXLAN, Layer 2/3, BGP, OSPF, VRFs, and QoS</li>
<li>High-performance fabrics for AI/HPC workloads, including Infiniband and RoCEv2</li>
<li>Multi-host networking across bare metal, KVM, and Kubernetes environments&nbsp;</li>
</ul>
</li>
<li>Experience designing GPU cluster networks with technologies such as NVIDIA UFM, SHARP, and data center fabric best practices &nbsp;</li>
<li>Proficient with infrastructure automation tools, including Netbox, Netconf, and IaC frameworks like Ansible and Terraform &nbsp;</li>
<li>Practical knowledge of vendor platforms: Arista EOS, Juniper Junos, and Mellanox/NVIDIA Cumulus and Onyx</li>
<li>Strong grasp of network telemetry, packet-level diagnostics, and performance optimization techniques &nbsp;</li>
<li>Excellent communication and documentation skills, with a collaborative approach to cross-functional engineering work &nbsp;</li>
</ul>
BONUS SKILLS:
<ul>
<li>Familiarity with AI/ML workload patterns, including model training and inference bottlenecks &nbsp;</li>
<li>Experience developing or integrating SDN controllers using Python &nbsp;</li>
<li>Background in multi-tenant cloud networking for platform-as-a-service (PaaS) or infrastructure-as-a-service (IaaS) environments &nbsp;</li>
<li>Certifications such as CCIE, JNCIE, or comparable credentials&nbsp;</li>
</ul>
Benefits
<ul>
<li>$175k - $250k/year + BONUS!</li>
<li>RSU's</li>
<li>5 weeks PTO&nbsp;</li>
<li>401k w/ match&nbsp;</li>
<li>Comprehensive benefits and MORE!&nbsp;</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 09/11/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

AI Cloud Network Architect

<h3>Job Description</h3>
Job Description
Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: • Provides the full range of Field Engineering support for an assigned base of large / complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled requirements.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs. Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities 
<h3>Company Description</h3>
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Senior Desktop Support Technician

<h3>Job Description</h3>
Job Description
Non-Driving role Minimum of 2 years experience. Candidate should have Deskiside support, and strong skills for a single tech site.&nbsp; • Provides the full range of Field Engineering support for an assigned base of large / complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled requirements.
Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: • Provides the full range of Field Engineering support for an assigned base of large / complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled requirements.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs. Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities 
<h3>Company Description</h3>
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Deskside Support Technician

<h3>Job Description</h3>
Job DescriptionAbout Us We are a leading Managed Service Provider (MSP) dedicated to delivering tailored comprehensive IT solutions to our diverse clientele with a responsive, personal approach. We are an eclectic team of friendly professionals which strive towards the synergy between excellent Customer Experience and optimum operational expectations. Our mission is to understand our customers’ unique needs, streamline operations, enhance security, and foster innovation in every organization we serve. We pride ourselves on our customer-centric approach as trusted advisors and our commitment to deliver excellence in every project, service or support we perform. We are looking for top talent to work in our office that share our core values: 
<ul>
<li>We are team players, striving towards common goals</li>
<li>We cultivate the golden rule mindset “treat our customers the way we would want to be treated in their shoes”</li>
<li>We operate with integrity, transparency and accountability in our interactions with each other, customers and other vendors</li>
</ul>
We are seeking a skilled and motivated Network and Systems Engineer to join our dynamic team. The ideal candidate should possess a superb technical background, excellent problem-solving skills with superior communications verbal and written for C suite, executives and business leadership, enhanced time management skills and a passion for maintaining and optimizing network systems. This is an exciting opportunity to work in a fast-paced environment where your contributions will directly impact our clients' success. Core Responsibilities with Requirements 
<ul>
<li>Network Management: Design, implement, and manage complex Servers, virtual machines, domain controllers, network infrastructure for various clients including data storage, backup and disaster recovery protocols.</li>
<li>System Administration: Regular oversight on the installation, configuration, and maintenance of operating systems-exceptional knowledge of Windows 10/11, MacOS including desktops, Servers-WS Server 2016, 2019, 2022, and applications-Office 365, Azure, MS Entra ID and Active Directory.</li>
<li>Security: Implement best practices for network and systems security, including working knowledge of Cloud services, firewalls, Hyper-V, VPNs, and intrusion detection systems.</li>
<li>Monitoring and Troubleshooting: Monitor network performance, identify issues, and implement solutions to ensure optimal performance and reliability.</li>
<li>Client Support: Provide technical support including escalated tickets from Tier 1 and 2 teams, guidance to clients, ensuring prompt resolution of issues including some break/fix issues and maintaining high standards of customer satisfaction.</li>
<li>Lead technical projects including infrastructure upgrades, migrations, new client on-boarding and software implementation.</li>
<li>Documentation: Maintain detailed documentation of network configurations, system setups, and troubleshooting procedures on each customer.</li>
<li>Continuous Improvement: Stay updated with the latest industry trends and technologies and recommend improvements to enhance service delivery.</li>
<li>Utilize PSA software to document, track, schedule and escalate ticket requests and RMM tools.</li>
<li>Mentor or Coaching: Tier 1 / 2 occasionally (as needed)</li>
<li>Work directly with ownership on technology strategies </li>
</ul>
Minimum Qualifications and Skills 
<ul>
<li>Proven experience as a Network and Systems Engineer or similar role.</li>
<li>Strong working knowledge of network protocols, routing, and switching.</li>
<li>Relevant experience with network security practices and tools.</li>
<li>Proficiency in system administration, including Windows and Linux operating systems.</li>
<li>Proficiency with virtualization technologies (e.g., VMware, Hyper-V).</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Superior communication and interpersonal skills.</li>
<li>Ability to work independently with strong time management skills and operate as part of a team.</li>
<li>Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus.</li>
<li>Min 2 year, preferably 4-year Bachelor’s of Science in Computer Science and Engineering (or equivalent experience)</li>
</ul>
What We Offer 
<ul>
<li>Competitive Annual base salary of $60,000 - $80,000.00</li>
<li>50% of your medical insurance is company paid</li>
<li>401(k) retirement plan with up to a 4% employer match</li>
<li>Paid holidays and 10 days of PTO within one year</li>
<li>Opportunities for professional development with educational reimbursement for certification tests and company provided training resources.</li>
<li>A supportive and collaborative work environment.</li>
<li>Exposure and career advancement into a wide range of technologies and industries.</li>
<li>Engaging, supportive and stimulating team (and individual) events held monthly and annually.</li>
</ul>
How to Apply If you are a dedicated Network Admin and Systems Engineer looking to join a forward-thinking MSP, we would love to hear from you. Please submit your resume and a cover letter detailing your experience. Online applications accepted only and why you are the perfect fit for this role. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join us and be a part of a team that is setting new standards in IT service delivery. Apply today and take the next step in your career as a Network and Systems Engineer! We look forward to receiving your application.

763 Technology Jobs in Miami, FL, USA