<h3>Job Description</h3>
Job Description
Responsibilities
<ol>
<li>Monitor production network environment using a combination of monitoring tools to ensure availability.</li>
<li>Work with Business customers, Residential customers and techs in the field installing new services via phone.</li>
<li>Troubleshoot issues remotely with customers and technicians in the field</li>
<li>Coordinate onsite dispatch of Telecommunication vendor repair services.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Perform periodic health checks of systems.</li>
<li>Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve.</li>
<li>Diagnose problems and resolve in an expeditious manner.</li>
<li>Work with Engineers to resolve production problems.</li>
<li>Responsible for configuring and maintaining monitoring tools.</li>
<li>Answering direct phone calls from customers</li>
</ol>
MINIMUM QUALIFICATIONS
<ul>
<li>Knowledge of TCP/IP.</li>
<li>Knowledge of ISP.</li>
<li>Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS.</li>
<li>Specialties NOC / Process writing skills or training a plus</li>
<li>Experience in Monitoring Theory / Implementation a plus</li>
<li>Experience in Customer Service.</li>
<li>Experience in current Internet network hardware and software technologies.</li>
<li>Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios</li>
<li>Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred.</li>
<li>Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques</li>
<li>Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring Skills</li>
</ul>
 Preferred qualifications include:
<ul>
<li>Experience with routing protocols, specifically OSPF and BGP</li>
<li>Experience with Optical Platforms, configuration and/or troubleshooting</li>
<li>Experience working within a cable provider environment</li>
<li>Experience working with third party circuit providers</li>
<li>Industry recognized certifications such as CCNA, CCNP, and/or CCDP</li>
<li>Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc)</li>
<li>Scripting ( shell, expect, php, python)</li>
</ul>
BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1

Tier II Engineer

<h3>Job Description</h3>
Job Description
As an Implementation Manager at haku, you’ll lead new clients through the onboarding, configuration, and adoption of our SaaS platform. This is not a traditional IT or internal project management role — it’s a customer-facing, B2B SaaS implementation role where success means ensuring our clients launch smoothly, adopt quickly, and see measurable value from day one.
You’ll partner closely with clients, Sales, Product, and Customer Experience to deliver implementations that balance speed, quality, and long-term client success. The ideal candidate has led SaaS implementations before, understands the nuances of configuring software for diverse customers, and thrives in a fast-growing, high-change environment.
 
YOUR LIFE AT HAKU 
Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.
As a Team Member, You'll Be Eligible To Benefit From:
<ul>
<li>Flexible PTO + paid holidays</li>
<li>Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)</li>
<li>401k with employer matching (after 90 days)</li>
<li>Hybrid work model (after 90 days)</li>
<li>Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)</li>
<li>Professional Development Reimbursement (after 6 months)</li>
<li>Monthly credit towards wellness activities (gym, meal plans, mental health costs)</li>
<li>Free access to wellness subscriptions, mental health and financial planning platforms</li>
<li>Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot</li>
<li>Company-paid parking in the heart of Brickell</li>
<li>State-of-the-art Apple computer and accessories</li>
<li>Wellness activities, happy hours, and company-wide fun events</li>
<li>Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more</li>
</ul>
 
WHAT YOU’LL DO 
Own Client Implementations
<ul>
<li>Lead end-to-end SaaS implementation projects, from kickoff through go-live.</li>
<li>Translate client business requirements into actionable platform configurations and workflows.</li>
<li>Deliver client training, best practices, and onboarding resources.</li>
<li>Act as the primary point of contact for clients throughout the implementation phase.</li>
</ul>
Set Expectations &amp; Guide to Success
<ul>
<li>Clearly define project scope, timelines, and platform capabilities with clients.</li>
<li>Guide customers to adopt best practices that align with how the platform is designed to be used.</li>
<li>Coach clients on how to achieve success within the platform as it exists today — while capturing feedback for future improvements.</li>
<li>Balance customer requests with product realities, helping clients understand trade-offs and available solutions.</li>
</ul>
Project Management &amp; Delivery
<ul>
<li>Build and manage project plans, milestones, and deliverables across multiple concurrent implementations.</li>
<li>Identify and proactively resolve risks, blockers, and dependencies.</li>
<li>Hold clients and internal teams accountable to deadlines.</li>
<li>Take full ownership of outcomes — drive progress without waiting for direction.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Partner with Sales to ensure smooth handoffs from pre-sales.</li>
<li>Work with Product, Engineering, and Support to resolve technical issues.</li>
<li>Seamlessly transition clients to Customer Experience after go-live.</li>
</ul>
Continuous Improvement
<ul>
<li>Contribute to playbooks, templates, and scalable implementation processes.</li>
<li>Gather client feedback and share insights with Product for platform improvement.</li>
<li>Help refine implementation methodology for efficiency and consistency.</li>
</ul>
 
WHO YOU ARE
Experience
<ul>
<li>3–5+ years leading client-facing SaaS implementations (not IT/internal projects).</li>
<li>Proven success managing multiple, complex client projects simultaneously.</li>
<li>Professional project management certifications (PMP, CSM, CAPM, or equivalent) preferred.</li>
<li>Experience in a high-growth SaaS or startup environment is a strong plus.</li>
</ul>
Skills
<ul>
<li>Excellent communication and presentation skills — able to engage both technical and non-technical stakeholders.</li>
<li>Strong ability to set and manage customer expectations with confidence and empathy.</li>
<li>Consultative approach: you don’t just configure software, you guide customers toward adoption paths within defined platform capabilities.</li>
<li>Analytical problem-solver with a “figure-it-out” mindset — resourceful, adaptable, and proactive.</li>
<li>Ability to thrive in ambiguity and balance customer advocacy with business priorities.</li>
<li>Strong project management skills.</li>
</ul>
Tools
<ul>
<li>Hands-on experience with CRM, project management, and collaboration tools (e.g., Hubspot, Asana, Jira, Slack, Google Sheets).</li>
<li>Proficiency in Google Workspace and/or Microsoft Office Suite.</li>
</ul>
 
 
MORE ABOUT HAKU
haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, Team in Training, Lexus Corporate Run, and many more.
We’re proud to be a minority-owned business and an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcome, and anyone has the right to succeed
For more information about our company, please visit our website at <a href="http://www.hakuapp.com/careers" target="_blank">www.hakuapp.com/careers</a>
Follow Us: LinkedIn, Instagram, Facebook, Twitter

Implementation Manager

<h3>Job Description</h3>
Job Description
We are seeking a Windows Server Engineer to become an integral part of our team! You will be responsible for planning, configurating, installation of servers.
windows system engineer job description
A Windows system engineer
designs, implements, and maintains an organization's Windows-based IT infrastructure. Key duties include managing servers and virtual environments, automating tasks with PowerShell, and ensuring system security and reliability.
Responsibilities
<ul>
<li>System management: Install, configure, and maintain Windows servers (e.g., Server 2016, 2019, 2022) for both on-premise and cloud environments like Microsoft Azure.</li>
<li>Active Directory: Administer and troubleshoot Active Directory, including user and group management, Group Policy, and ensuring secure access to resources.</li>
<li>Virtualization: Manage virtualized server environments using technologies like VMware vSphere and Microsoft Hyper-V.</li>
<li>Automation: Create and deploy scripts, primarily using PowerShell, to automate routine administrative tasks, increase efficiency, and reduce manual intervention.</li>
<li>Cloud integration: Assist with migrating on-premise infrastructure to cloud services, and manage resources within cloud ecosystems like Azure.</li>
<li>Security and compliance: Implement and enforce security protocols, apply system patches and updates, and monitor for vulnerabilities.</li>
<li>Backup and disaster recovery: Design, implement, and maintain backup and recovery strategies to ensure data integrity and business continuity.</li>
<li>Monitoring and troubleshooting: Monitor system performance, review event logs, and analyze and resolve complex server and application issues.</li>
<li>Collaboration: Work closely with other IT teams, such as network engineers, developers, and help desk staff, to resolve issues and implement solutions.</li>
<li>Documentation: Develop and maintain documentation for system architecture, configurations, and standard operating procedures.</li>
</ul>
Qualifications and skills
<ul>
<li>Education: A bachelor's degree in computer science, information technology, or a related field is often required.</li>
<li>Experience: Several years of hands-on experience with Windows Server administration in an enterprise environment.</li>
<li>Certifications: Professional certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate or VMware Certified Professional are highly valued.</li>
<li>Technical expertise: In-depth knowledge of core Microsoft services (Active Directory, IIS, DNS, DHCP), virtualization platforms, and scripting languages.</li>
<li>Soft skills: Excellent problem-solving, analytical, and communication skills are essential for effective collaboration and troubleshooting.</li>
</ul>
Typical Day
A Windows System Engineer's day often involves a mix of proactive and reactive work, including:&nbsp;
<ul>
<li>Performing routine server maintenance and applying security patches.</li>
<li>Responding to technical support tickets and user requests.</li>
<li>Developing and testing new system configurations.</li>
<li>Collaborating with other IT specialists on various projects.</li>
<li>Writing scripts to automate repetitive tasks.</li>
<li>Documenting system changes and procedures.</li>
</ul>
Company DescriptionWe are an IT Support Company 
<h3>Company Description</h3>
We are an IT Support Company

Windows Server Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
Project Specialist, Cyber Risk Solutions
 
Location: Remote-first, EST Time Zone Availability:Day job with On-call rotation (Evenings, Weekends, Holidays) Industry:Cybersecurity Employment Type:Full-Time
About Us
CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
Position Overview
We are seeking a highly skilled and motivatedProject Specialist, Cyber Risk Solutionsto join our dynamic team. This role serves as a vital link between clients, partners, business development, and technical delivery teams. You will support executive leadership (internal and external) throughout the engagement lifecycle, ensuring seamless coordination and exceptional client service.
Key Responsibilities
<ul>
<li>Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.</li>
<li>Participate in scoping calls and take detailed technical notes to support contract development.</li>
<li>Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.</li>
<li>Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.</li>
<li>Support sales and effort estimation during pre-engagement phases.</li>
<li>Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.</li>
</ul>
<ul>
<li>Ensure consistent delivery of high-quality service &amp; support on a client and partner engagement</li>
<li>Ensure consistent, timely resolution (scope and contract) of issues</li>
<li>Ensure consistent professional conduct</li>
</ul>
<ul>
<li>Assist in reporting and documentation for client engagements and commercial activities.</li>
<li>Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.</li>
</ul>
<ul>
<li>While the role is not technical in nature, the understanding of the fundamental services CYPFER offers in the marketplace and how these services align with security compliance requirements and/or incident response, or digital forensics is key.</li>
</ul>
Educational and Background Requirements:
<ul>
<li>Strong business communication skills.</li>
<li>Proven experience in project coordination, contracting, or client-facing roles.</li>
<li>Exceptional organizational skills and attention to detail.</li>
<li>Ability to work independently and manage multiple priorities in a high-pressure environment.</li>
<li>Strong problem-solving capabilities and critical thinking under time-sensitive conditions.</li>
<li>Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.</li>
<li>Comfort in customer-facing situations with strong written/verbal communication skills and the ability to communicate with both technical and non-technical, internal and external stakeholders.</li>
<li>Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).</li>
</ul>
Qualifications
<ul>
<li>Bachelors degree or 3+ years of equivalent experience (preferred).</li>
<li>Strong presentation and interpersonal skills.</li>
<li>Experience supporting executive-level stakeholders and cross-functional teams.</li>
<li>Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation.</li>
<li>Ability to multitask, prioritize, and manage time effectively.</li>
<li>Prior exposure to the cybersecurity industry or technical incident support (asset).</li>
<li>Ability to acquire and develop a strong understanding of the fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.</li>
</ul>
If you are a driven professional with a passion for client projects in cybersecurity and seeking to thrive in a fast-paced, collaborative, and rapidly growing environment, we invite you to apply and become a key contributor to our mission.
CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.
 remote work

Project Specialist, Cyber Risk Solutions

<h3>Job Description</h3>
Job Description
Job Description:
The Cllient implementation is a transformative initiative aimed at replacing outdated legacy systems with a modern, integrated platform to improve court operations, data accessibility, and public service delivery. A critical component of this effort involves the migration of legacy data from IDMS-based mainframe systems and the integration of COBOL applications with modern distributed systems via APIs.
 
Key Responsibilities:
• Analyze and understand legacy IDMS database structures, schemas, and relationships.
• Design and implement ETL processes to extract, transform, and load (ETL) data from IDMS into the CCMS.
• Collaborate with business analysts and data architects to define data mapping and transformation rules.
• Develop COBOL and JCL scripts to support data extraction, formatting, and legacy system interactions.
• Design and implement integration solutions to enable communication between IDMS/COBOL systems and modern distributed platforms using RESTful APIs or middleware.
• Support the development of API gateways, adapters, or connectors to bridge legacy and modern systems.
• Perform data validation, cleansing, and reconciliation to ensure accuracy and completeness.
• Participate in integration and migration testing, including mock conversions and user acceptance testing (UAT).
• Document data structures, mapping logic, integration workflows, and technical procedures.
• Troubleshoot and resolve data and integration-related issues during migration and post-go-live phases.
• Collaborate with CCMS vendors, internal IT teams, and external partners to ensure successful data and system integration.
 
Minimum Skills Required:
• Deep experience with IDMS databases, COBOL, and JCL in a mainframe environment.
• Ability to analyze and understand complex legacy data structures and workflows.
• Proficiency in designing and implementing ETL processes for data migration.
• Experience with data validation, cleansing, and reconciliation techniques.
• Strong understanding of API development and integration strategies.
• Experience with API gateways (e.g., Apigee, MuleSoft) or middleware/ESB platforms to connect legacy and modern systems.
• Ability to develop and maintain COBOL and JCL scripts for data extraction and formatting.
• Familiarity with scripting for automation and integration support.
• Strong collaboration skills to work with data architects, business analysts, vendors, and IT teams.
• Excellent documentation and communication skills for technical procedures and integration workflows.
• Ability to troubleshoot and resolve complex data and integration issues during migration and post-go­live phases.
 
Required:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience working with IDMS databases and COBOL in a mainframe environment.
• Strong experience with JCL, VEGA, data extraction, and legacy system analysis.
• Experience with API development, API gateways (e.g., Apigee, MuleSoft), or ESB platforms.
• Proven experience integrating legacy systems with modern applications using APIs or middleware.
• Solid understanding of relational and hierarchical data models.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent documentation and communication skills.
 
Preferred:
• Experience with court systems, justice applications, or public sector IT projects.
• Familiarity with modern CCMS platforms (e.g., Tyler Odyssey, Journal Technologies).
• Knowledge of ETL tools (e.g., Informatica, Talend, SSIS) and scripting languages (e.g., Python, Shell).
• Understanding of data governance, quality assurance, and compliance standards.
• Experience working in Agile or hybrid project environments.

COBOL developer

<h3>Job Description</h3>
Job Description
Summary
The Service Desk Analyst serves as the first point of contact for technical support within the organization, assisting end-users with IT-related issues and ensuring timely resolution of service requests. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while delivering excellent customer service. Additionally, this role will be part of the contact center queue, handling incoming support calls from customers and internal employees, ensuring timely and professional resolution of IT issues. The Service Desk Analyst also plays a critical role in documenting incidents, escalating complex problems, and contributing to process improvements.
Duties and Responsibilities
<ol>
<li>Respond to incoming support calls, emails, and chat requests from end-users and customers.</li>
<li>Diagnose and resolve technical issues related to hardware, software, and network connectivity.</li>
<li>Assist users with account management, password resets, and access to applications or systems.</li>
<li>Escalate unresolved issues to higher-level support teams as needed.</li>
<li>Accurately document issues, resolutions, and troubleshooting steps in the ticketing system.</li>
<li>Maintain detailed records of user interactions and system changes.</li>
<li>Generate reports on incident trends and recurring problems to identify improvement opportunities.</li>
<li>Provide guidance to end-users on software, hardware, and IT policies.</li>
<li>Assist in creating and maintaining knowledge base articles and FAQs to support self-service.</li>
<li>Monitor IT systems and networks for potential issues and escalate as necessary.</li>
<li>Assist with deploying updates, patches, and software installations.</li>
<li>Collaborate with IT teams to resolve complex issues and improve service delivery.</li>
<li>Contribute to the development of service desk processes and best practices.</li>
<li>Participate in team meetings to share knowledge and updates on new technologies.</li>
</ol>
Qualifications
Education/Experience:
<ol>
<li>Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>1–3 years of experience in a help desk, service desk, or IT support role.</li>
<li>CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator certifications are a plus.</li>
</ol>
Skills:
<ol>
<li>Proficiency in troubleshooting Windows and macOS operating systems.</li>
<li>Knowledge of Microsoft Office 365, Active Directory, and common IT applications.</li>
<li>Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, Zendesk, or Jira).</li>
<li>Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPNs).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work under pressure and prioritize tasks effectively.</li>
<li>Customer-focused attitude with a commitment to delivering high-quality service.</li>
</ol>

Service Desk Analyst

<h3>Job Description</h3>
Job DescriptionSr Software Engineer (C#, .NET) Get to know us better Realtime technologies offers the most flexible cutting-edge Retail Management Solutions that encompass sales, inventory management, frontline employee management and engagement, payments, business intelligence, and digital automation tools for the wireless industry. We support Fortune 500 companies, unify their customer experience, and remove pain points across multiple retail touch points. Realtime prides itself on fostering a team-oriented culture and a dynamic work environment, where team members are set up to make meaningful contributions across the organization. About the Sr Software Engineer position We are seeking a highly skilled Sr Software Engineer to join our back-end team and take code ownership of complex software feature initiatives. This role involves designing, developing, integrating, into our core web-based app, services, and cloud infrastructure. This Sr Software Engineer role will collaborate across teams to ensure security, stability, scalability, and performance of back-end projects. The ideal candidate is an experienced enterprise problem-solver who can work independently, supporting offshore and junior developers while contributing professionally to key technical decisions. &nbsp; What we’re looking for
<ul>
<li>5+ years experience as C# and ASP.NET Core development / technologies</li>
<li>Sr level understanding of architecture and software design patterns and principles</li>
<li>Strong API development experience: Ability to design, develop, consume, test RESTful APIs</li>
<li>Deep knowledge of software architecture, Agile methodologies, and DevOps </li>
<li>Excellent communication to deliver feature estimations, timelines, adjustments, dependencies </li>
<li>Feature ownership and coaching to junior development members ensuring code meets industry standards</li>
</ul>
 Technical requirements
<ul>
<li>.NET 9.0 /&nbsp; C# 13.0 / ASP.NET</li>
<li>MS SQL, Azure SQL</li>
<li>API SDLC, Auth / Security (JWT, oAUTH)</li>
</ul>
 Technical fluency 
<ul>
<li>Clean architecture</li>
<li>Minimal APIs</li>
<li>Microservices Architecture</li>
<li>Modular Monolith Architecture</li>
<li>Domain-Driven Design (DDD)</li>
<li>Test-Driven Development (TDD)</li>
<li>Service Oriented Architecture (SOA)</li>
<li>Event Sourcing Architectural Patterns (using various Azure services)</li>
<li>Feature Flagging </li>
<li>OTEL (Open Telemetry)</li>
<li>Caching (Redis)</li>
<li>Message Processing &amp; Integration </li>
<li>DevOps: (Azure, IAC Terraform, Docker)</li>
<li>GitHub Copilot </li>
</ul>
Salary Range: $150,000- $170,000 Annually&nbsp; Our compensation structure considers various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package will be determined by several factors, including your location, job-specific expertise, skills, experience, and other relevant job-related considerations. What We Offer:
<ul>
<li>A unique opportunity to shape the journey of realtime</li>
<li>Working within a rapidly growing, game-changing business</li>
<li>Remote, flexible working options</li>
<li>Competitive compensation</li>
<li>Generous STI and LTI provisions</li>
<li>Health, Dental and Vision Insurance</li>
<li>Paid Annual Leave</li>
<li>Paid Sick Leave</li>
<li>401K, and more</li>
</ul>
Equal Opportunity Statement: Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. &nbsp;
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aVYugzaNbU

Sr. Software Engineer

<h3>Job Description</h3>
Job Description
RESPONSIBILITIES:
<ul>
<li>Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues</li>
<li>Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner</li>
<li>Coordinates response to outages and escalates situations as necessary</li>
<li>Works with the NOC to manage the escalation and resolution of outages.</li>
<li>Creates monthly outage reports and statuses to review with internal teams.</li>
<li>Monitor production environment using a combination of monitoring tools and call volume to ensure early detection of potential service interruption.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Work with Engineers to understand impact of outage and report accordingly.</li>
<li>Coordinate weekly RCA (root cause analysis) review meeting with all internal teams</li>
<li> Answer direct phone calls, text and chat from internal teams during an outage event</li>
</ul>
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred</li>
<li>Minimum of 2 years of experience working in Customer Operations including knowledge of common tools, methods, and techniques</li>
<li>Previous working experience as a communications specialist or equivalent</li>
<li>Works well under pressure and meets tight deadlines.</li>
<li>Highly computer literate with capability in email, MS Office, and related business and communication tools</li>
<li>Experienced with network monitoring applications such as SolarWinds a plus</li>
</ul>
Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1
<ul></ul>

Communication Desk Analyst

<h3>Job Description</h3>
Job Description You’re inquisitive. Statistics fascinate you. You enjoy digging into information to understand the real story. You have a knack for recognizing trends and you like translating data for a larger team. Hello Senior Data Analyst! Join us. The Senior Data Analyst supports operations and conducts data analytics projects to provide information and insights to stakeholders for decision-making or solution development. He/She implements data standards and deploys automation tools to extract, synthesize, and validate data from different sources and transform data into usable metrics. The Senior Data Analyst constructs data sets, monitors data quality, troubleshoots and resolves database issues to ensure data integrity. He/she utilizes scripting and querying tools like Python, R or SQL, data visualization/BI tools, statistical methods, and data modeling to produce reports, data files, and dashboards. The Senior Data Analyst collaborates with stakeholders to understand their needs, objectives, and requirements. Job Responsibilities &nbsp;
<ul>
<li>Data Analysis: Collect, analyze, and compile data from multiple sources to create comprehensive and informative reports</li>
</ul>
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<ul>
<li>SQL Mastery: Develop, optimize, and troubleshoot complex SQL queries for efficient data extraction and transformation</li>
</ul>
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<ul>
<li>Report Creation: Design and maintain visually compelling report templates and dashboards using Power BI, Tableau, or advanced Excel</li>
</ul>
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<ul>
<li>Collaborative Engagement: Partner with the CIO and department heads to understand reporting needs and translate them into actionable insights</li>
</ul>
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<ul>
<li>Data Quality Assurance: Ensure the accuracy, consistency, and reliability of all reports through thorough validation and documentation practices</li>
</ul>
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<li>Process Enhancement: Continuously refine and streamline reporting processes for maximum efficiency and timely delivery</li>
</ul>
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<ul>
<li>Leadership and Influence: Coach, mentor, and develop team members directly and indirectly</li>
</ul>
 Job Qualifications &nbsp;
<ul>
<li>7+ years as a Report Writer, Data Analyst, or in a similar role focused on report development is required</li>
</ul>
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<ul>
<li>Must possess advanced skills in writing, optimizing, and troubleshooting complex SQL queries</li>
</ul>
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<ul>
<li>Must have strong experience with data visualization tools (e.g., Power BI, Tableau, or equivalent software) with the ability to extrapolate and make recommendations or decisions</li>
</ul>
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<ul>
<li>Must have advanced knowledge of MS Excel, including pivot tables, VLOOKUPs, and data modeling</li>
</ul>
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<ul>
<li>A Bachelor’s degree in Computer Science, Data Science, Business Analytics, or a related field is ideal</li>
</ul>
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<ul>
<li>A strong analytical mindset, attention to detail, problem-solving capabilities, and excellent written and verbal communication is ideal</li>
</ul>
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<ul>
<li>Familiarity with business intelligence best practices; knowledge of data governance is required</li>
</ul>
 Compensation: Salary, Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above. <a href="https://www.youtube.com/c/valuetainment" target="_blank">https://www.youtube.com/c/valuetainment</a> Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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Senior Data Analyst, Lion Holdings

<h3>Job Description</h3>
Job Description Job Summary: The Quality Systems &amp; Compliance Manager will lead our quality assurance initiatives and ensure compliance with our manufacturing operations. This strategic leadership role combines technical expertise with team management responsibilities, focusing on developing and maintaining robust quality management systems for cosmetics and OTC drug products in a highly regulated environment. The successful candidate will spearhead risk management strategies, drive continuous improvement initiatives, and ensure full compliance with FDA regulations, GMP standards, and ISO requirements. This position requires a hands-on leader who can manage complex cross-functional projects while building and mentoring a high-performing quality team. Essential Duties and Responsibilities: &nbsp;
<ul>
<li>Develop, implement, and maintain, along with your team, risk management strategies within Quality Management Systems (QMS) tailored to the needs of the business, including deviations, complaints, change control, CAPA, APQR, Out-of-Specifications, training, document control and internal audit program.</li>
<li>Ensure compliance with GMP, FDA regulations (21 CFR Parts 210/211), and ISO 22716 for cosmetics and OTC drug products.</li>
<li>Aid in root cause analyses and corrective/preventive action (CAPA) initiatives associated with investigations of quality issues, including product non-conformance, consumer complaints, and manufacturing deviations.</li>
<li>Aid in review and approval of quality investigation reports, change control projects, document changes, CAPA and APQR reports.</li>
<li>Design, implement, and maintain comprehensive quality management systems (QMS) in accordance with FDA regulations (21 CFR), ISO standards, and Good Manufacturing Practices (GMP) </li>
<li>Lead large cross functional and complex initiatives to identify, develop, modify, improve, and implement global process solutions for compliant Quality Systems and continuous improvement initiatives. Collaborate with cross-functional teams to support continuous improvement initiatives.</li>
<li>Develop, Review, Write, and Implement SOP's for quality functions and ensure compliance with all regulatory and GMP requirements.</li>
<li>Drive collection, analysis and trending of QC data and Quality metrics </li>
<li>Drives internal audit program, as well as regulatory and customer audit inspection readiness.</li>
<li>Provides training and mentoring for employee development.</li>
<li>Demonstrated leadership and management skills, including establishing direction and goals, and building good work ethics for the team. Reviews subordinate performance in a formal review process. </li>
<li>Train and mentor cross-functional teams on quality standards and best practices.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum 7 years of experience in a QA or regulated manufacturing environment preferred (cosmetics or OTC drugs a plus).</li>
<li>Bachelor’s degree in a scientific or technical field (e.g., Chemistry, Biology, Pharmaceutical Sciences).</li>
</ul>
 Preferred Skills:
<ul>
<li>ASQ Certified Quality Engineer (CQE), ASQ Certified Quality Auditor (CQA), ISO 13485 Lead Auditor Certification.</li>
<li>Expertise in managing compliance remediation programs within FDA regulated industry. </li>
<li>Working knowledge of quality systems and regulatory requirements (21 CRF Part 11/ 210/ 211), including data integrity and practices.</li>
<li>Experience working with cross-functional technology teams and enterprise systems.</li>
<li>Exceptional problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</li>
<li>Working knowledge of Six Sigma and/or Lean Manufacturing principles.</li>
<li>Proficiency in quality tools and methodologies, including Failure Modes and Effects Analysis (FMEA), 8D Problem Solving, Root Cause Analysis, Corrective and Preventive Actions (CAPA), Mistake Proofing and Process Control.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Effective written and verbal communication skills.</li>
<li>Proficiency in Microsoft Office and familiarity with electronic quality systems.</li>
</ul>
 Physical Requirements:
<ul>
<li>Ability to lift and move objects weighing up to 25 pounds regularly and occasionally heavier items with assistance.</li>
<li>Ability to stand, walk, bend, stoop, push, and pull for extended periods during shifts.</li>
</ul>
<ul>
<li>Good understanding of safety protocols and practices.</li>
<li>Willingness to work flexible hours, including shifts and weekends.</li>
<li>Ability to work in a fast-paced environment and adapt to changing priorities.</li>
</ul>
 Salary Range: At Prime, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Prime is an equal opportunity employer. &nbsp;
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885 Technology Jobs in Miami, FL, USA