Job Description
Job DescriptionWe are looking for a Tier 2 MSP Engineer to join a client-focused support team in Florida. This contract opportunity is ideal for someone who enjoys resolving technical issues across end-user systems, servers, cloud platforms, and network environments. In this role, you will provide both remote and onsite support while delivering clear communication and well-documented service outcomes.
Responsibilities:
• Respond to incoming support requests, assess technical problems, and determine the most effective path to resolution or escalation.
• Maintain accurate records within the service desk platform, capturing troubleshooting steps, findings, and final solutions for each case.
• Diagnose and resolve issues involving desktops, laptops, operating systems, peripherals, and common business applications.
• Provide hands-on assistance at customer locations for incidents that require onsite troubleshooting, installation, or remediation.
• Configure, deploy, and support workstation hardware and software, including Windows-based desktop and laptop environments.
• Assist with administration and support of server systems, including operating system and hardware-related troubleshooting.
• Support backup and recovery operations using business continuity tools such as Axcient, Datto, or NinjaBackup.
• Troubleshoot connectivity and infrastructure issues involving routers, switches, wireless access points, printers, and remote access technologies.• Experience supporting Active Directory and Windows-based environments, including Windows 10 and Windows 11.
• Working knowledge of Microsoft server platforms, virtualization, and identity tools such as Azure AD or Entra ID and Hyper-V.
• Hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
• Ability to troubleshoot networking fundamentals, including TCP/IP, routing, VLANs, and wireless connectivity.
• Familiarity with backup and recovery platforms such as Axcient, Datto, or NinjaBackup.
• Strong written and verbal communication skills with a consistent, detail-oriented approach to documentation.
• Prior experience managing service desk tickets and delivering technical support in an MSP or similar client-facing environment.