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<h3>Job Description</h3>
Job Description
Desktop Support Technician
4-5 month assignment
Possible extension
• 8-5 Monday-Friday, no on call
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery
• Experience doing break / fix repairs on desktops, laptops
• Install / Re-install various software packages and updates
• WiFi and VPN connections; Support of wireless devices
• GREAT Customer Service skills
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation 
<h3>Company Description</h3>
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

PC Refresh Technician - 4-5 month assignment - Start ASAP

<h3>Job Description</h3>
Job DescriptionDescription:
Potomac Haven is an award-winning IT and professional services firm with a mission to empower federal agencies through innovative, people-centered solutions. By delivering diverse, multi-talented professionals, we help our clients achieve their goals and fulfill critical missions. Our trusted partners include the Bureau of Industry and Security, DoD Washington Headquarters Services, U.S. Air Force, U.S. Coast Guard, USAID, CFPB, GSA, CDC, and ACF, among others. 
 
We are currently seeking a full-time Helpdesk Specialist with a proven track record of success in the federal sector to work at the customer site in Washington, DC. The ideal candidate will bring deep technical expertise and a strong understanding of advancing accessibility guidelines and standards.
 
The right candidate will provide help desk support to the US Access Board (USAB) systems through a range of activities that include:
<ul>
<li>Help Desk Support Services are available via on-site (in-person), remote, telephone, and email, including support for specialized software and peripherals to ensure Section 508 compliance.</li>
<li>Respond to and provide troubleshooting, technical support, and resolution of support requests for desktop, laptop, tablet, mobile device applications, and printers.</li>
<li>Troubleshooting and resolving issues with USAB desktop software applications, including Microsoft Office 365 Applications, VPN software, and other agencies’ applications.</li>
<li>Performing proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices to apply necessary changes to configuration, application of patch updates, etc.</li>
<li>Ensuring that desktop, laptop, tablet, and mobile devices' security settings are configured according to the Chief Information Security Office (CISO) guidance. This includes, but is not limited to, access control, audit, and network configuration settings.</li>
<li>Ensuring appropriate anti-virus detection and response mechanisms are employed and maintained on Access Board computers and mobile devices.</li>
<li>Performing data backup and recovery actions to protect critical data stored on USAB computers.</li>
<li>Deploying standard disk images of USAB computers, mobile devices, and maintaining settings for operating system configuration, web browser configuration, application configuration, computer, and mobile device security.</li>
<li>Revise the standard configuration to incorporate new changes to the computer and mobile device configuration periodically.</li>
<li>Documenting and maintaining standard hardware, operating system, and software configurations for USAB-owned computers and mobile devices, and ensuring that all fielded devices remain consistent with the standard</li>
<li>configurations.</li>
<li>Managing the deployment of new computers and mobile devices, the reconfiguration and redeployment of previously used computers and mobile devices, and the retirement of old desktop, laptop, tablet, and mobile devices.</li>
<li>Coordinating configuration changes via the defined Change Configuration Board (CCB) process.</li>
<li>Provide hands-on and technical support for two conference rooms. This task will include conference room setup for equipment/software, troubleshooting of the equipment/software used to run the conference room(s), and coordinating repair(s) with the hardware support vendor (as needed). </li>
<li>Assist with formulating the support plan, USAB supported approximately four (4) such meetings in 2024. </li>
<li>Accurately records and tracks calls using help desk software.</li>
<li>Provide deskside support between 8:00 a.m. and 5:00 p.m. EST, Monday through Friday, with an on-call capability for limited urgent needs support for USAB VIP users.</li>
</ul>
Requirements:
<ul>
<li>Minimum 5 years of experience as an Enterprise Services Desk Specialist. </li>
<li>Minimum of 5 years providing highly technical expertise in enterprise systems and cloud systems (i.e, Azure, AWS, Google platforms). </li>
<li>Minimum of 5 years setting up, troubleshooting, and backing up desktop systems, including antivirus/spam support.</li>
<li>Minimum 5 years providing help desk support on IT Hardware and Software Systems and Applications; desktops, mobile devices, tablets, and password management.</li>
<li>Demonstrated experience in ACD (Automatic Call Distributor) Group call.</li>
<li>Demonstrated troubleshooting and technical support experience in Microsoft Teams, Zoom, Box, Office 365 Applications, Electronic fax, Printers, VPN software, and other custom-built enterprise applications.</li>
<li>Demonstrated experience in setting up conference room equipment and software.</li>
<li>Must able attend to 50-100 monthly requests, meet and maintain the following SLA's (Response to Helpdesk phone call - 80% addressed in less than 24 hours; Response to Helpdesk voicemail - 80% addressed in less than 24 hours; Response to Email - 80% addressed in less than 24 hours).</li>
</ul>
 
Benefits:
<ul>
<li>Potomac Haven covers 70% of our full-time employees' health insurance premiums (medical, dental, vision) through Anthem</li>
<li>Simple IRA and corporate match</li>
<li>Educational, training, and certification assistance</li>
<li>Complementary short- and long-term disability insurance</li>
<li>Paid time off (PTO)</li>
</ul>
Work Location/Schedule:
<ul>
<li>Onsite in Washington, DC</li>
<li>Monday to Friday</li>
</ul>

Helpdesk Specialist

<h3>Job Description</h3>
Job DescriptionJob Description: Short Description: Client is looking to add to its Client Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Complete Description: The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and Responsibilities Include: Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets. Collaborate with the IT leadership team to test and implement cost effective technology for District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. Skills: Bachelors degree in IT or related field or equivalent experience. Required 10 Years Installing and configuring system hardware/software in an enterprise environment. Required 6 Years Installing operating system Required (OS) patches and upgrades. Required 6 Years Proficient time management skills Required and detail oriented organizational skills. Required 6 Years Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X). Required 3 Years Experience using an endpoint management tool to provide remote support. Required 3 Years Strong Customer Service Skills. Required 3 Years Experience managing service requests for IT support in ServiceNow or a similar ITSM platform. Required 3 Years Expertise in troubleshooting hardware related issues. Required 2 Years Expertise in troubleshooting complex software related issues. Required 3 Years Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 3 Years Knowledge of Microsoft Office Suite (Office 2010+ and Office 365). Required 3 Years Microsoft Certifications: MCP. Highly desired

Helpdesk Specialist Journeyman

<h3>Job Description</h3>
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
Job Title: Senior Systems Engineer Location: Washington, DC (Hybrid Work Schedule) Clearance Required: Active Secret Clearance
Overview: We are seeking an experienced Senior Systems Engineer to join our team supporting a federal contract focused on delivering high-quality IT services. This position plays a key role in ensuring operational excellence across Helpdesk services, network and system administration, and enterprise application support. The ideal candidate will bring deep technical expertise in cloud technologies, virtualization, automation, and systems engineering, along with a strong background in supporting mission-critical infrastructure in a secure federal environment.
Key Responsibilities:
<ul>
<li>Provide Tier 3 support for enterprise infrastructure, including Windows and Linux servers, VMware, Microsoft SQL Server, SharePoint, Citrix, storage platforms, and cloud environments (AWS, Azure).</li>
<li>Design, deploy, secure, and automate Windows and Linux operating systems and related applications.</li>
<li>Perform engineering and administration tasks for both on-premise and cloud-based infrastructure.</li>
<li>Troubleshoot and resolve complex network and system issues, including firewalls, layer 3 switches, and SAN technologies.</li>
<li>Develop and implement system automation processes and optimize performance for third-party applications.</li>
<li>Support backup and recovery strategy development and execution.</li>
<li>Participate in disaster recovery planning, testing, and execution.</li>
<li>Draft and revise IT Standard Operating Procedures and contribute to the development of project plans, timelines, and budgets.</li>
<li>Provide after-hours support as needed to maintain system availability and service levels.</li>
<li>Collaborate with cross-functional teams, third-party vendors, and internal stakeholders to improve infrastructure systems.</li>
<li>Ensure all infrastructure monitoring and alerting tools are configured and functioning properly.</li>
<li>Work within established IT Change Management processes.</li>
</ul>
Required Qualifications:
<ul>
<li>Minimum of 10 years of IT experience, with at least 5 years in a Systems Engineering role.</li>
<li>Bachelor's degree in Computer Science, Software Engineering, or related field preferred.</li>
<li>Hands-on experience with:
<ul>
<li>Cloud Computing (AWS, Azure)</li>
<li>Virtualization (VMware, Citrix)</li>
<li>Software-defined networking and data centers</li>
<li>Service-Oriented Architectures</li>
<li>Microsoft O365 tenant environments</li>
</ul>
</li>
<li>Strong knowledge of networking protocols and infrastructure components.</li>
<li>Experience with federal information system requirements, including NIST, FISMA, and FIPS.</li>
<li>Strong system and network troubleshooting abilities.</li>
<li>Excellent written and verbal communication skills; capable of briefing senior leadership.</li>
<li>Strong customer service orientation and ability to work both independently and in a collaborative environment.</li>
</ul>
<ul>
<li>Familiarity with Microsoft SQL tuning and optimization.</li>
<li>Experience managing infrastructure automation and monitoring systems.</li>
<li>Prior experience supporting federal agencies is a plus.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Active certifications in AWS or Microsoft Azure.</li>
</ul>
If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!
Physical and Mental Qualifications:
<ul>
<li>Maintain focus and awareness throughout scheduled working hours.</li>
<li>Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.</li>
<li>Lift and move objects weighing up to 15 pounds as needed.</li>
<li>Exhibit excellent verbal and written communication skills, with a strong command of the English language.</li>
<li>Demonstrate the ability to work independently while also collaborating effectively as part of a team.</li>
<li>Quickly learn and retain routine tasks and processes.</li>
<li>Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.</li>
<li>Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.</li>
<li>Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).</li>
</ul>
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

Senior Systems Engineer - Secret Clearance Required

<h3>Job Description</h3>
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
Job Title: Application Developer Clearance: Active Secret Clearance Location: Hybrid - Washington, DC
Overview
The organization is seeking an experienced Application Developer to support critical IT services, including helpdesk operations, network and system administration, and enterprise application support. This role ensures that employees have reliable technology and seamless IT solutions, enabling them to focus on core mission objectives.
The ideal candidate will be responsible for the full application lifecycle-design, documentation, development, testing, implementation, and ongoing support of applications-while ensuring optimal performance, functionality, and security of IT systems.
Key Responsibilities
<ul>
<li>Design, document, develop, modify, test, install, and implement new or existing applications software.</li>
<li>Analyze and refine system requirements and translate them into application prototypes.</li>
<li>Plan and design system architecture, user interfaces, and output formats.</li>
<li>Write, debug, and maintain high-quality code.</li>
<li>Collaborate with stakeholders to test and validate applications.</li>
<li>Ensure software and systems meet quality, security, and functional standards.</li>
<li>Integrate hardware and software components effectively.</li>
<li>Maintain comprehensive program documentation.</li>
<li>Evaluate new application software technologies to enhance performance and functionality.</li>
<li>Apply information security and assurance policies, principles, and best practices in application development.</li>
<li>Provide project briefs and technical updates to senior executives as required.</li>
</ul>
Required Qualifications
<ul>
<li>Minimum of 5 years of experience in application design and development at the Senior Programmer level.</li>
<li>Bachelor's degree or higher in an IT-related field.</li>
<li>Proficiency in developing complex applications using .NET, C#, MS SQL, jQuery, SQL Server Reporting Services (SSRS), AJAX controls (e.g., Telerik), and Team Foundation Server.</li>
<li>Strong knowledge of MVC frameworks and emerging trends in application architecture.</li>
<li>Experience managing the full software development lifecycle, from requirements gathering through unit testing and system documentation.</li>
<li>Experience working in an Agile development environment.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proven ability to prepare and deliver technical project briefs to senior executives.</li>
<li>Active Secret Clearance (Required)</li>
</ul>
If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!
Physical and Mental Qualifications:
<ul>
<li>Maintain focus and awareness throughout scheduled working hours.</li>
<li>Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.</li>
<li>Lift and move objects weighing up to 15 pounds as needed.</li>
<li>Exhibit excellent verbal and written communication skills, with a strong command of the English language.</li>
<li>Demonstrate the ability to work independently while also collaborating effectively as part of a team.</li>
<li>Quickly learn and retain routine tasks and processes.</li>
<li>Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.</li>
<li>Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.</li>
<li>Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).</li>
</ul>
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

Applications Developer - Secret Clearance Required

<h3>Job Description</h3>
Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Deskside Support Technician for our client in the Engineering domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 6+ Months Contract
Location: Washington, DC (Hybrid)
Salary: $27.00-$31.00/Hourly
Role: Deskside Support Technician
Primary Skills: Windows
Role Description: The Deskside Support Technician must have 3+ years of experience.
Responsibilities:
- Deskside support for any user where a ticket has been dispatched from the Service Desk.
- Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include Install OS, Rename computer, Join Domain, Install software as per onboarding form.
- Break/Fix support for end-user Desktop computer devices (Laptops, Desktops, Printers, VTC/AV, Etc.).
- Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device.
- Install specialty software which is not packaged in SCCM (software installed in small quantities).
- Removal of devices from the network as directed by Security Operations Center.
- Order parts to repair hardware, with approval from leadership and the customer.
- Coordinate with the 3rd party vendor provider to repairs and work closely with Asset Management.
- Assess issues and diagnose problems with printers.
- Provide set up and technical A/V support in conferences rooms.
- Provide setup and technical Video Teleconferences (VTC) support including monitoring high-profile user conferences.
- Ad hoc support to videotape conferences and set up for video streaming.
- Compile recorded conferences and offer to the customer.
- PIN PIV Resets utilizing security solutions.
- Travel to support high profile remote trials as a Deskside support technician.
- Submit timely expense reports after the travel support is completed, 1 week requirement.
- Ability to be productive in a fast-past and demanding environment.
- Works independently with frequent collaboration as a team member.
- Monitors the ServiceNow ticketing system queue and resolves end-user Incident and Request tickets quickly.
- Builds effective customer relationships.
- Provides weekly reports with roadblocks, challenges, and accomplishments.
- Accurately maintain travel and logistical records.
Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience: Minimum 3+ years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Bharat Bhadoria
Recruiter Phone: (412) 730-4118
Benefits:
We have various coverages and additional benefits to choose from:
- Medical, Dental (Including Ortho) &amp; Vision Insurance (Option to Enroll).
- Paid Leaves (Wherever applicable).
- Life &amp; Disability Coverage (Upon eligibility).
- 401K Option, Education Assistance Program and more.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-AG1
#Mastech1

Deskside Support Technician

<h3>Job Description</h3>
Job Description Patriot, LLC is looking for a technically proficient Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center. The Network Operations Lead will serve as a subject matter expert across enterprise network infrastructure, systems engineering, cloud platforms, automation, and IT service management (ITSM), guiding a team of engineers and coordinating with program managers, security teams, and other stakeholders to meet service level agreements (SLAs) and drive service improvements. This is a Key Personnel position and requires the ability to lead cross-functional teams of network, systems, and cloud engineers, as well as service desk personnel, in a 24x7x365 high-availability environment.Key Responsibilities:
<ul>
<li>Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.</li>
<li>Provide technical guidance for directing and monitoring information systems operations.</li>
<li>Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless, and Guest wireless. </li>
<li>Plan, organize, and direct the Network Operations Team to ensure the stable operation of SBA’s network infrastructure. </li>
<li>Provide advanced technical oversight for Tier 2 and Tier 3 teams, ensuring alignment with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks.</li>
<li>Serve as escalation point for high-complexity incidents, coordinating troubleshooting across network, cloud, and endpoint systems.</li>
<li>Support Active Directory, Azure AD, Zscaler, VPN, VDI, and SD-WAN components, including access management, automation, and root cause analysis (RCA).</li>
<li>Lead proactive monitoring, problem trend analysis, and preventative maintenance using tools such as SolarWinds, ServiceNow, and Microsoft security/compliance dashboards.</li>
<li>Develop scripts for Active Directory, ServiceNow Integration Hub, and endpoint configuration automation.</li>
<li>Coordinates and manages the routine testing and analysis of all elements of the network facilities.</li>
<li>Assist with system and network design decisions including TRM updates, PKI infrastructure, load balancers, DNS/DHCP configuration, and cloud governance.</li>
<li>Collaborate with the Incident Manager and Program Manager to support major incident resolution, RCA reporting, and service recovery efforts.</li>
<li>Drive continuous improvement initiatives including automation, self-service enablement, and ServiceNow workflow enhancements.</li>
<li>Oversee configuration management updates, patch compliance, and the development of Knowledge Base Articles (KBAs).</li>
<li>Conduct technical briefings, participate in PMRs, and contribute to ad hoc meetings with &nbsp;stakeholders.</li>
<li>Provide support to&nbsp;end users, operations personnel, and strategic program management. </li>
<li>Provide ongoing training and knowledge transfer to team members to ensure they remain current with the latest tools, technologies, and methodologies used within the&nbsp;IT Services Center&nbsp;program. Facilitate workshops, develop training materials, and mentor staff to promote continuous learning and operational excellence.</li>
<li>Lead the administration of remote access and VPN technologies, including configuration, monitoring, and troubleshooting.</li>
<li>Oversee virtualization environments, including VMware and Hyper-V, ensuring high availability and disaster recovery readiness.</li>
<li>Ensure compliance with federal cybersecurity standards (FISMA, NIST 800-53) and support the remediation of POA&amp;Ms and audit findings.</li>
<li>Motivate, mentor, and delegate tasks to team members, fostering a collaborative and high-performance culture.</li>
</ul>
&nbsp;Required Qualifications:
<ul>
<li>8+ years of experience in enterprise IT operations, with at least 3 years in a lead or senior engineering capacity.</li>
<li>Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS).</li>
<li>Demonstrated experience leading Tier 2/3 technical support teams in a 24x7x365 operations environment.</li>
<li>Knowledge of ITSM tools and best practices, particularly ServiceNow including CMDB, service catalog, and KBAs.</li>
<li>Hands-on experience with automation and scripting (e.g., PowerShell, ServiceNow flows, Python).</li>
<li>Familiarity with federal cybersecurity standards (e.g., FISMA, NIST 800-53) and incident handling protocols.</li>
<li>Experience leading cross-functional teams of network, systems, and cloud engineers and service desk personnel.</li>
<li>Experience using ServiceNow ITSM, including experience developing dashboards, indicators, metrics, and reporting</li>
<li>Experience in administration of remote access and VPN technologies required.</li>
<li>More than six (6) years’ experience in Microsoft product build and support experience with a high availability 24x7 environment, including: – Expert knowledge of System Center Configuration Manager (SCCM) 2012 or later – MS Server Administration / Virtualization (MCSE / MCITP preferred) – VMware vSphere Administrator (VCP410 or higher preferred) – Expert knowledge of virtualization using VMware/Hyper-V – Good knowledge of Active Directory, DHCP, DNS, clustering, load balancing, anti-virus, backup procedures, group policy, and disaster recovery – Network services experience is desired</li>
</ul>
Certifications:
<ul>
<li>ITIL® v4 Foundation or higher (required)</li>
<li>Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator</li>
<li>CompTIA Network+ or Cisco CCNA (required); CCNP preferred</li>
<li>ServiceNow Certified System Administrator (nice to have)</li>
<li>Security+ or Certified Information Systems Security Professional (CISSP) (nice to have)</li>
<li>VMware VCP410 or higher (preferred)</li>
<li>MCSE or MCITP (preferred)</li>
</ul>
&nbsp;Tools &amp; Technologies:
<ul>
<li>ServiceNow (ITSM, CMDB, Integration Hub)</li>
<li>SolarWinds, Zscaler, Asset Panda</li>
<li>Microsoft InTune, SCCM/Endpoint Manager</li>
<li>Active Directory, Azure AD, Office 365</li>
<li>Cisco network hardware, VoIP, Load Balancers, DNS/DHCP</li>
<li>Virtual Desktop Infrastructure (VDI), Windows 11, macOS</li>
<li>VMware vSphere, Hyper-V, clustering, and backup solutions (CommVault, Veeam, or similar)</li>
<li>Experience with patch management, configuration management, and automation tools (e.g., Ansible, Terraform) is a plus.]</li>
</ul>
 MUST have Public Trust or Ability to receive Public Trust U.S. Citizenship required Position is METRO accessible&nbsp; #ZR
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
To request accommodations for the application process please contact <a href="mailto:jobs@patriotllc.net" target="_blank">jobs@patriotllc.net</a> or call 410-381-8015. 
About Patriot LLC:
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Company website: <a href="http://www.patriotllc.net/" target="_blank">http://www.patriotllc.net/</a>
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
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Network Operations Lead

<h3>Job Description</h3>
Job Description
Responsibilities
<ul>
<li>Design and implement technical Zero Trust security solutions.</li>
<li>Develop Zero Trust implementation roadmaps.</li>
<li>Collaborate on Archer module customization to encompass Zero Trust, Privileged Access Management (PAM), Supply Chain Risk Management (SCRM), and Generative AI requirements.</li>
<li>Architect Zero Trust technologies within the environment, covering IAM, Network Segmentation, Encryption, and integrations with other customer applications such as CyberArk and Tanium.</li>
<li>Experience working with cloud-based network infrastructures such as AWS, Azure, or Google Cloud Work to infuse Zero Trust design principles across all pillars in a Zero Trust model (e.g., Users, Devices, Networks, Applications, Data, etc.) within client applications.</li>
<li>Coordinate with appropriate organizational stakeholders to ensure Zero Trust is implemented broadly, end-to-end across customer environments.</li>
<li>Develop process flow diagrams, dynamic reports, and customized dashboards to reflect Zero Trust adherence, deficiencies, and policies.</li>
<li>Support Zero Trust initiatives in software builds/deploy pipelines (CI/CD, Jenkins, Git, GitLab).</li>
<li>Ensure SLA’s and KPI’s are met.</li>
<li>Perform Zero Trust Compliance duties such as User Access Reviews, IT Access Reviews, and Application Security Compliance Checklist.</li>
</ul>
REQUIRED SKILLS/EXPERIENCE:
<ul>
<li>12+ years of experience in a combination of software development and technical operations support.</li>
<li>Deep understanding of user credentials, identities, authentication, SSO, applications, workloads, endpoints, networks, data, automation, security analytics, SIEM, SOAR, threat intelligence.</li>
<li>Hands-on experience with cloud computing technologies, especially AWS (Amazon Web Services), Azure, or GCP (Google Cloud Platform)</li>
<li>Knowledge of NIST (NIST 171, and NIST SP 800-207 Zero Trust Architecture), CSF, and CIS Critical Control frameworks.</li>
<li>5 years' experience in designing and engineering enterprise IT solutions using NIST SP (e.g.: SP800-60, SP800-64, SP800-80, SP800-122, SP800-137, SP800-146, SP800-160, SP800-204, SP800-207, SP800-213, etc.)</li>
<li>Active CISM and/or CISSP certification.</li>
<li>Candidate must possess excellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modifications.</li>
<li>Must&nbsp;possess an active&nbsp;Top-Secret clearance with the ability to obtain SCI.</li>
</ul>
EDUCATION LEVEL:&nbsp; Bachelor's degree in computer science, Cybersecurity or a related field.
CONTRACT DURATION:&nbsp; 6 months Temp to Hire&nbsp;
Company DescriptionPROTEK Consulting is a Woman-Owned Small Business led by an experienced team of industry veterans. Together, we make impeccable candidate-to-job matches delivering the right fit for our clients, every time. We work tirelessly in pursuit of the perfect match for our clients, with the ultimate goal of becoming one of their strategic business partners. We value and strive for a long-term relationship not short-term gain. We put our client’s interest in front of our own. We work really hard to understand our client’s underlying interests not just surface “wants”. We are genuinely passionate and enthusiastic about connecting our clients with the perfect match. 
<h3>Company Description</h3>
PROTEK Consulting is a Woman-Owned Small Business led by an experienced team of industry veterans. Together, we make impeccable candidate-to-job matches delivering the right fit for our clients, every time. We work tirelessly in pursuit of the perfect match for our clients, with the ultimate goal of becoming one of their strategic business partners. We value and strive for a long-term relationship not short-term gain. We put our client’s interest in front of our own. We work really hard to understand our client’s underlying interests not just surface “wants”. We are genuinely passionate and enthusiastic about connecting our clients with the perfect match.

Zero Trust Cybersecurity Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
ESI is seeking an IT Managment Specialist to support one of our customers.
 
Duties &amp; Responsibilities:
 
Responsible for providing project management support to an information technology (IT) organization responsible for implementing and sustaining a robust IT benchmarking capability. Responsible for identifying critical tasks, managing project meetings and suspense dates for action items, and preparing executive presentations to senior J6 leadership. Performs IT benchmarking pre-assessment visit activities which include participating in and recording the results of customer interviews, evaluating responses from pre-assessment questionnaires, and developing follow up questions for visit interviews. Provides Benchmarking Assessment visit support to include recording comments and feedback during subject matter expert interviews, collecting observations and generating an out-briefing presentation to senior J6 officials. Responsible for collecting, analyzing, and creating a final report which includes observations, recommendations, and alternatives for best practices. Responsible for tracking status of assigned actions for both best practices and IT service improvement opportunities. Develops and delivers IT benchmarking standard operating procedures, processes, templates, examples, checklists, tools, and policies for inclusion in a process library to support the advancement of the IT benchmarking program.
 
Minimum Experience:
 
<ul>
<li>Two (2) years of practical industry, government and/or consulting experience in information technology management.</li>
<li>Five (5) years of experience in contingency contracting and/or experience in managing/using contingency tools.</li>
<li>IT project management experience using various Microsoft tools.</li>
<li>Knowledge and experience in managing information technology services and strategies.</li>
<li>Technical skill in benchmarking IT services and support for best practices</li>
<li>Proficiency in basic analytical software such as Microsoft Excel and Access, and proficiency with the Microsoft Office suite, to include Word, PowerPoint, and SharePoint.</li>
<li>Must have DOD Secret clearance at time of proposal submission.</li>
</ul>

IT Management Specialist

<h3>Job Description</h3>
Job Description
Junior System Administrator / IT Support Technician
Utilities One is looking for a reliable and hands-on Junior System Administrator / IT Support Technician to maintain and support the basic IT infrastructure and end-user equipment in our New Jersey office. The role involves hardware maintenance, basic network troubleshooting, software installations, device logistics, and remote support coordination with the central IT/security teams. This is an on-site position.
Key Responsibilities
Hardware Maintenance &amp; Support
<ul>
<li>Basic maintenance of company laptops and desktops (replacing RAM, SSDs, thermal paste, etc.)</li>
<li>Reinstallation and configuration of operating systems (primarily Windows)</li>
<li>Formatting and partitioning drives properly based on internal standards</li>
<li>Diagnosing and repairing basic hardware/software issues</li>
<li>Preparing and configuring laptops/desktops for employee use</li>
</ul>
 Network Support (Basic)
<ul>
<li>Restarting and basic maintenance of office networking equipment (routers, switches, Wi-Fi access points)</li>
<li>Reporting and escalating major connectivity issues to the central IT department</li>
</ul>
Mobile Devices &amp; Tablets
<ul>
<li>Basic setup and configuration of company smartphones and iPads</li>
<li>Assisting with email, VPN, or app configuration on mobile devices</li>
<li>Managing inventory and assignment of mobile devices</li>
</ul>
Device Logistics &amp; Inventory
<ul>
<li>Managing inventory of all IT equipment assigned to employees</li>
<li>Preparing, shipping, and tracking laptops/desktops for remote/hybrid staff</li>
<li>Keeping records of equipment issued, returned, replaced, or under repair</li>
<li>Ensuring returned equipment is wiped and properly reset</li>
</ul>
 Employee Support
<ul>
<li>Daily assistance with IT-related issues (passwords, app access, printing, etc.)</li>
<li>Remote support via AnyDesk/TeamViewer when necessary</li>
<li>Acting as local hands for the main IT/Security team when remote execution isn't possible</li>
<li>Escalating more complex issues to higher-level IT staff when needed</li>
</ul>
Requirements
<ul>
<li>Basic knowledge of Windows operating systems installation and configuration</li>
<li>Experience with computer hardware: RAM/SSD upgrades, thermal paste replacement, internal cleaning</li>
<li>Understanding of local network basics (DHCP, IP addressing, restarting routers/switches)</li>
<li>Familiarity with remote support tools and general IT troubleshooting methods</li>
<li>Ability to keep organized logs of issued/returned devices and hardware status</li>
<li>Ability to follow procedures provided by the central IT/security teams</li>
</ul>
Nice to Have (Optional)
<ul>
<li>Basic scripting or PowerShell knowledge</li>
<li>Experience using device inventory or asset management tools</li>
<li>Basic understanding of cybersecurity hygiene (password practices, device encryption, etc.)</li>
<li>Experience with MacBooks is a plus</li>
</ul>
Personal Qualities
<ul>
<li>Responsible and proactive</li>
<li>Well-organized and detail-oriented</li>
<li>Capable of working independently and taking initiative</li>
<li>Good communication skills and customer-oriented mindset</li>
</ul>
Benefits
<ul>
<li>Competitive salary package</li>
<li>Being part of an international, dynamic work environment</li>
<li>Health Insurance</li>
<li>Paid Time Off</li>
<li>401(k)</li>
<li>Whole Life Insurance</li>
</ul>

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