Job Description
Job Description
Job Description
Job Title: Senior Feight Dispatcher
Location: Denver, CO
Department: Transport
Salary: $75,000 - $90,000 (based on experience)
Position Summary:
The senior Dispatcher is responsible for managing freight from pickup delivery while maximizing profitability and delivering outstanding customer service. This role handles complex shipments, develops strong carrier relationships, resolves service issues independently. Working with minimal supervision, the Senior Dispatcher makes sound decisions that protect customer relationships, carrier partnerships, and company margins.
Key Responsibilities
- Manage FTL and LTL shipments from pickup through delivery.
- Source and negotiate carrier capacity while protecting profit margins.
- Daily utilization of McLeod, DAT, Truckstop, and other transportation platforms
- Build and maintain strong carrier relationships.
- Monitor shipments and resolve service issues quickly.
- Communicate with customers, carriers, and internal teams.
- Ensure carrier compliance with company and customer requirements.
- Maintain accurate and complete shipment documentation in the TMS.
- Identify opportunities to improve efficiency and profitability.
- Represent CJC Transport with professionalism and exceptional customer service.
Required Skills & Qualifications:
· 5-10 years freight brokerage or dispatch experience.
· Experience managing both FTL and LTL freight.
· Advanced knowledge of McLeod Software.
· Strong proficiency with DAT and Truckstop.
· Proven negotiation and carrier relationship skills
· Excellent communication and customer service abilities.
· Strong organizational, time management, and multitasking skills.
· High attention to detail and problem-solving ability.
· Proficient with Microsoft Outlook and Excel.
Preferred Qualifications:
· Experience in high-volume brokerage environment.
· Knowledge of FMCSA regulations and carrier compliance.
· Understanding of Brokerage profitability and gross margin management.
Core Performance Expectations:
The Senior Dispatcher is a trusted operational leader who consistently delivers exceptional service, protects profitability, and helps drive the success of CJC Transport. Success in this role is measured by:
· Gross margin
· Loads covered
· On-time performance
· Customer retention
· Carrier compliance
· Claims and service performance
· Operational accuracy
What We offer:
· Competitive compensation with base salary $75K – $90K DOE
· Performance-based quarterly incentives $15K – $40K
· Comprehensive benefits package (health, dental, vision, retirement)
· Company matching 4% 401k plan
· A collaborative and dynamic work environment