Front Desk Lead & Office Manager

Job Description

Front Desk Lead & Office Manager – Brickell Location

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Centner Wellness is Miami’s premier hub for cutting-edge wellness, biohacking, and integrative therapies. Our mission is to empower our clients to heal, optimize, and thrive by combining science-backed modalities with intentional care and elevated service.

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\n We are seeking a Front Desk Lead & Office Manager for our Brickell location. This is a leadership role responsible for daily operations, client retention, inventory management, cleanliness standards, social media content creation, and front desk systems

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\n Key Responsibiliti

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esLocation Oversight & Operatio

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• nsSupport Management Team with full day-to-day operations, including inventory management, reporting, and dashboard maintenanc

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• e.Manage Spa attendants, ensuring the facility remains pristine at all times, including laundry, treatment room upkeep, and overall facility maintenan

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ceLead Management & Client Retenti

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• onCollaborate with Sales Team, including calling and nurturing inbound lea

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• dsFollow up with warm and existing leads to support conversi

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• onEnsure consistent communication and follow-up with gues

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• tsMaintain detailed notes and pipeline organizati

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• onCapture client testimonials, success stories, and guest experiences to support marketing and social media initiative

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• s.Identify opportunities to showcase client journeys, events, and wellness outcomes through authentic conten

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t.Front Desk & Systems Manageme

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• ntProcess invoices accurately and efficient

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• lyManage appointments correctly in CRM syst

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• emCollect deposits and ensure proper booking protocols are follow

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• edConfirm appointments and maintain schedule accura

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• cyProvide detailed knowledge of services, packages, and membershi

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• psCommunicate effectively and professionally with all gues

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• tsSupport Management Team in running and maintaining critical business repor

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• tsCreate and coordinate basic photo and video content for social media, including client experiences, team highlights, and behind-the-scenes moment

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• s.Assist with maintaining social media content calendars and ensuring a consistent flow of content from the locatio

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n.Requiremen

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• tsStrong organizational and operational skil

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• lsStrong data analysis and spreadsheet skills (Excel, Sheets, etc

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• .)Experience using CRM systems (Go High Level preferre

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• d)Experience using Zenoti or similar booking softwa

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• reAbility to manage inventory and operational logisti

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• csComfortable capturing content for social media and collecting client testimonials; experience with Canva, CapCut, or similar tools is a plu

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• s.Comfortable overseeing cleaning duties and maintaining high standar

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• dsSales-minded with a focus on client retenti

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• onProfessional, confident, and proactive communicat

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• orFull-time positi

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onIdeal Candida

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• teHas experience in a wellness center, med spa, clinic, or luxury fitness environme

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• ntThrives in leadership and accountabili

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• tyIs hands-on and not afraid to clean, organize, and maintain high standar

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• dsUnderstands operations, client experience, and the role authentic content plays in building brand awareness and client engagemen

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• t.Is aligned with longevity, detoxification, and proactive heal

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\n About Centner Welln

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essAt Centner Wellness, we redefine what it means to thrive. Our environment is built for those who embrace innovation, root-cause solutions, and elevated standards. We are looking for someone who is ready to take ownership of a location and grow with a mission-driven compa

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ny.Work Location: In per

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son