Job Description
Job Description
Position Overview
The Level 1 Help Desk Technician provides first-line technical support to clients, responds to
service tickets, troubleshoots IT issues, and escalates complex problems to senior engineers. This is an entry-level position with oportunity to learn.
Key Responsibilities
• Respond to support tickets, phone calls, and email requests
• Troubleshoot Windows, macOS, and business applications
• Support Microsoft 365, email, printers, and user accounts
• Configure workstations, laptops, and mobile devices
• Assist with patch management and monitoring tools
• Troubleshoot basic networking issues (WiFi, VPN, routers, switches)
• Document work clearly in the ticketing system
Required Qualifications
• 1–3 years IT support experience
• Windows 10/11 troubleshooting
• Microsoft 365 support
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Experience with a ticketing system
• Strong troubleshooting and customer service skills
• Valid driver's license
Preferred Qualifications
• MSP experience
• Experience with ConnectWise or similar PSA tools
• Experience with RMM platforms
• CompTIA A+ or Network+ certifications
• Experience supporting Apple/macOS devices
\nCompany Description
ARC Technologies is an IT Services Provider (ITSP) serving businesses across Central Florida. We provide proactive Managed IT support, cybersecurity, cloud services, and network infrastructure solutions.
Company Description
ARC Technologies is an IT Services Provider (ITSP) serving businesses across Central Florida. We provide proactive Managed IT support, cybersecurity, cloud services, and network infrastructure solutions.