Tenant Services Administrator 3 (5-7 years)

Job Description

Job DescriptionWe are looking for a Tenant Services Administrator 3 to support daily tenant-facing operations. This long-term contract position is ideal for someone with strong customer service experience, solid property administration knowledge, and hands-on familiarity with Yardi, Nexus, and Cove. The person in this role will help manage invoicing, tenant communications, lease-related coordination, and reporting while ensuring responsive and detail-oriented service. There is also potential for the assignment to develop into a permanent opportunity.

Responsibilities:
• Manage a high volume of invoicing activities with accuracy and timeliness using Yardi and Nexus.
• Serve as a primary point of contact for tenant questions, concerns, and service-related requests while maintaining a detail-oriented customer experience.
• Use Cove to maintain tenant records, track interactions, and support day-to-day tenant administration tasks.
• Coordinate lease administration activities, including support for renewals, agreement updates, deposits, and related documentation.
• Assist with monthly reporting, record reviews, and general administrative follow-up tied to property operations.
• Work closely with property management and internal teams to resolve complaints, support inspections, and maintain organized account information.
• Monitor payment-related details and assist with accounting support functions connected to tenant charges and deposits.• 5-7 years of experience in tenant services, customer service, property administration, or a related support role.
• Practical experience using Yardi and Nexus, particularly in invoice processing or billing coordination.
• Working knowledge of Cove or similar tenant management or property management platforms.
• Strong communication skills with the ability to handle tenant interactions, complaints, and service requests effectively.
• Experience supporting lease administration, including renewals, lease agreements, and tenant documentation.
• Proficiency with monthly reporting, record accuracy, and general administrative coordination.
• Ability to manage multiple priorities in a Monday through Friday work schedule while maintaining attention to detail.