Material Handling Equipment Field Technician

Job Description

Job Description A day in the life

You start your morning in a modern, company-provided service van, route set by dispatch. A customer’s lift truck is down, and production is on pause. You arrive, quickly diagnose the issue using your hydraulic know‑how and computer diagnostics, then initiate an on‑site estimate to keep downtime to a minimum. When a part needs custom work, you roll up your sleeves and head to the shop tools—lathe, drill press, grinder, and other metalworking equipment—to fabricate or repair what’s needed.

Between calls, you complete routine scheduled maintenance: standard inspections, replacing defective components, lubricating critical points, and addressing electrical repairs. You inspect used parts against factory specifications to determine wear or changes. You review your work and maintenance results with customers, clearly explaining potential issues and providing field quotes. Throughout the day you share status updates with dispatch and collaborate with the account manager on customer concerns. Before heading home, you fire up the Mobile Service application to close your day—finish work orders, capture signatures, finalize each job, and mark them complete.

What you’ll be responsible for

• Diagnose and troubleshoot customer breakdowns; perform timely repairs and create on‑site estimates to reduce equipment downtime.
• Set up and operate a lathe, drill press, grinder, and other metalworking tools to make or repair parts.
• Complete routine maintenance: perform standard inspections, replace faulty parts, lubricate, and repair electrical systems.
• Inspect used parts for deviations from factory specifications.
• Review repairs and maintenance outcomes with customers; provide field quotes and explain recommended services.
• Use the Mobile Service app to close out the day: work orders, customer signatures, job finalization, and completion status.
• Provide daily updates to dispatch; address customer issues with the dispatcher and account manager.

Qualifications

Education: High School Diploma or equivalent; vocational/technical certification preferred.

• 2+ years in a service technician role.
• Hands-on experience with hydraulics and computer-based diagnostics; able to interpret and apply schematic diagrams.
• Valid Driver’s License with a driving record acceptable to our insurance carrier.
• Self-directed with strong prioritization and execution skills.
• Exceptional attention to detail; solid project management and organizational abilities.
• Clear written and verbal communication; comfortable with internal and external customer interactions.
• Alignment with our core values.

Skills you bring

• Equipment and mechanical troubleshooting
• Motor replacement/repair/maintenance
• Preventive maintenance & inspection
• General maintenance and repair proficiency
• Liquid Propane (LP) systems
• Lift truck repair & maintenance
• Ability to meet the role’s physical requirements
• High School / GED
• Excellent communication skills
• Basic computer skills

Tools & technologies you’ll work around

• Diesel engines (Detroit Diesel, Cummins); automotive & diesel vehicles
• Sit‑down forklifts (Hyster, Toyota, Raymond, Crown, Yale)
• Reach trucks (Hyster, Toyota, Raymond, Crown)
• Electric pallet jacks (Hyster, Toyota, Raymond, Crown, Yale)
• Pallet jacks (Hyster, Toyota, Crown, Yale)
• Boom truck, boom crane, service truck
• Precision tools: calipers and micrometers
• Forklifts (Hyster, Jungheinrich, Raymond, Crown, Yale)

Why you’ll love working here

• We’re a third‑generation, family‑owned company.
• Culture built on our core values: Positivity, Teamwork, Self‑development, Integrity, Community service, Safety.
• Paid on‑the‑job training with Certified Dealer Trainers; development and advancement opportunities.

Benefits & rewards

• Monday–Friday, 7:00 am–3:30 pm
• $2,000 sign‑on bonus plus referral bonus opportunities
• Competitive salary with monthly bonus opportunities
• Comprehensive medical, dental, vision; 401(k) with employer match & profit‑sharing; opportunities for monthly premium discounts
• 3 weeks PTO annually (prorated first year) and 10 paid company holidays
• Tool loan program
• No flat rate
• Annual boot, safety glasses, and gym reimbursement programs
• Company‑provided: modern service van (fuel card and maintenance), laundered uniforms, laptop, iPhone, specialized tools, PPE

Compliance

We are a drug free workplace. All positions require pre-employment screening.