IT Support Technician - Entry Level

Job Description

Job DescriptionDescription:

We are seeking a motivated and detail-oriented Entry-Level Computer Technician to join our dynamic IT team. This role offers an excellent opportunity for individuals looking to develop their technical skills and gain hands-on experience in a professional environment. The successful candidate will provide essential technical support to staff across multiple locations, ensuring smooth operation of computer systems and office equipment.

Join our team and be part of a company that values growth, innovation, and continuous learning. We offer a supportive work environment, opportunities for professional development, and a chance to build a solid foundation in IT support.

Requirements:

Required Qualifications

• High school diploma or equivalent.
• Foundational IT support knowledge gained through employment, coursework, a home lab, personal projects, an internship, or volunteer work.
• Ability to troubleshoot common Windows 11 laptop, desktop, printer, mobile device, and peripheral issues.
• Ability to install software and drivers, apply updates, set up equipment, and assist with user accounts and employee onboarding and offboarding.
• Working knowledge of Microsoft 365, including Word, Excel, Outlook, Teams, OneDrive, and SharePoint.
• Basic familiarity with Microsoft Access, including tables, relationships, queries, forms, and reports, and the ability to read, modify, and troubleshoot simple VBA code.
• Basic networking knowledge, including IP addresses, DNS, DHCP, Wi-Fi, VPN connections, and remote access tools.
• Ability to use basic troubleshooting tools, such as ping, ipconfig, or nslookup, to investigate connectivity issues.
• Strong communication and customer service skills, with the ability to explain technical issues clearly to employees with varying levels of technical knowledge.
• Ability to prioritize support requests, document troubleshooting steps, follow issues through to resolution, and escalate concerns that require additional expertise or access.
• Understanding of basic security practices, including multifactor authentication, access controls, phishing prevention, and protection of credentials and confidential information.
• Ability to work independently, collaborate with staff across multiple locations, and follow company privacy and security policies.

Preferred Qualifications

• One to two years of experience in IT support, help desk services, or a related role.
• Technical training, an associate degree in information technology, CompTIA A+, Network+, Microsoft certification, or equivalent hands-on experience.
• Experience supporting a healthcare organization, working with electronic health record systems, and following HIPAA privacy and security requirements.
• Familiarity with Microsoft Entra ID, Active Directory, or device management tools such as Microsoft Intune.
• Experience providing remote technical support using TeamViewer or similar tools.
• Basic Python scripting skills, including reading, modifying, and running scripts that work with files or CSV data and using error messages to troubleshoot issues.
• Familiarity with the Linux command line, including navigating files, managing basic permissions, checking disk usage, reviewing logs, and checking service status.
• Hands-on experience with Windows or Linux servers, including through a home lab or virtual machine, and the ability to check services, disk space, logs, and shared-folder access.
• Basic knowledge of Docker, Proxmox, and command-line tools.
• Exposure to PowerShell, Windows deployment, or basic backup and restore procedures.

Qualifying ExperienceWe welcome applicants who have developed their skills through coursework, home labs, personal projects, internships, volunteer work, or previous employment. Relevant hands-on experience will be considered alongside formal education and certifications.