Job Description
Job DescriptionJOB DUTIES AND RESPONSIBILITIES
-
Book, coordinate and reschedule patients' consultations and procedure appointments. Relay necessary messages to staff.
-
Greet patients in a prompt, pleasant and helpful manner. Verify necessary information including insurance coverage.
-
Print and register daily referrals from fax queue and epic. Sorts and stores all patient files.
-
Patient check out when provider in office including the follow up appointment. Assists in care and maintenance of department equipment and supplies.
-
Schedule consults and mail out packets (if no assistant provided, based on the volume of the provider)
-
Screenings and recalls to be reviewed and scheduled on a weekly basis.
-
Maintain and update current information on physician's procedure schedules.
-
Function as office liaison to hospitals on behalf of the patients, including coordination of admitting arrangements and any hospital tests or equipment needed.
-
Answer telephone, screen calls, take messages and provide information.
-
Answer questions regarding patient surgical appointments and testing
-
Communicate questions or concerns for prompt resolution.
-
Update patient chart with any applicable information as necessary
-
Assist other office personnel in the performance of their duties as assigned and as workload permits.
-
Function as relief for other personnel in office as appropriate and to facilitate coworker's taking time out of the office.
-
Work in a cooperative and professional manner with physician and coworkers.
-
Attend required meetings and participates in committees as requested.
-
Enhance professional growth and development through in-service meetings and education programs.
-
Maintain patient confidentiality.
-
In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.