Benefits Customer Service Representative {174077}
Job Description
Job Description
Benefits Customer Service Representative
Location: Buffalo, NY (Must be local)
Work Setup: Remote after initial onboarding/training; Day 1 is onsite to pick up equipment and confirm setup. You may also be asked to come onsite for meetings/projects as needed.
Pay
- $18.00/hr starting
- Pay increase after ~30 days (increase is scheduled for the first Monday after 30 days, per the job notes)
Schedule
- Monday–Friday (no weekends)
- Must be flexible to work an 8-hour shift within a broader window (typically 8:00 AM – 11:00 PM)
- Busy season: 40 hours/week + overtime as needed
- Off-season: hours may fluctuate (about 32–40/week) based on client need
About the Role
As a Benefits Customer Service Representative, you’ll support members through benefit enrollment and updates to health and/or pension plans. You’ll spend most of your day assisting members by phone, with opportunities to support via chat/message center/email as you gain experience. This role is ideal for someone who enjoys helping people, communicating clearly, and working in a structured service environment.
Key Responsibilities
- Provide compassionate, accurate, and timely support via phone/email/chat
- Explain benefit and pension plan information in simple, easy-to-understand terms
- Document clear and complete call/case notes
- Follow schedules, break/lunch protocols, and service procedures
- Protect confidential information and follow privacy/security requirements
Requirements
- High School Diploma or GED
- Strong communication skills (verbal + written)
- Comfortable working with computers and multiple systems/windows at once
- Ability to work a structured schedule and meet quality/accuracy expectations
- Typing ~30 WPM (preferred/expected in similar roles)
Nice to Have
- Customer service and/or call center experience
- Associate’s or Bachelor’s degree
- Benefits/pension plan familiarity
- Bilingual (Spanish or French) (often a plus)
How to Apply
Apply now and we’ll reach out quickly with next steps. You may be asked to complete a short phone-screen form during the process.
Contact (Recruiter):
Austin Faris
A-Line Staffing Solutions
Phone/Text: 5867107941