Medical Assistant / Front Office Coordinator

Job Description

Job Description

Bridge Health Services is a growing outpatient psychiatric and behavioral health practice committed to delivering compassionate, high-quality mental healthcare.

We are seeking a reliable, organized, compassionate, and motivated Medical Assistant / Front Office Coordinator to join our team.

This is a dual-role position combining front office administrative responsibilities with clinical support duties. The ideal candidate is professional, detail-oriented, a quick learner, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

Front Office & Administrative Duties

• Welcome and check in patients professionally and courteously.
• Answer incoming telephone calls and respond to patient inquiries.
• Schedule, confirm, and reschedule in-person and telehealth appointments.
• Verify insurance eligibility, benefits, copayments, and deductibles.
• Collect and accurately document patient payments.
• Assist with medication prior authorizations and insurance-related requests.
• Coordinate prescription refill requests with providers and pharmacies.
• Follow up on missed appointments and patient scheduling concerns.
• Maintain accurate patient records using electronic health record systems.
• Process referrals, medical records requests, and patient documentation.
• Maintain HIPAA compliance and patient confidentiality.

Medical Assistant & Clinical Support Duties

• Obtain and document patient vital signs.
• Prepare patients for psychiatric evaluations and follow-up visits.
• Assist with administration of prescribed long-acting injectable medications, within applicable training, authorization, and supervision requirements.
• Perform urine drug screening and specimen collection following clinic protocols.
• Maintain clinical supplies, inventory, and examination areas.
• Support providers with patient care coordination and clinical documentation.

Qualifications

Required:

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and accurate data-entry skills.
• Ability to multitask in a busy medical office.
• Dependability, punctuality, and professionalism.
• Ability to work Monday through Friday, 8:00 AM–5:00 PM.

Preferred:

• Medical Assistant diploma or certification (CMA/RMA).
• Previous experience in a healthcare or medical office setting.
• Experience with Tebra/Kareo or other electronic health record systems.
• Knowledge of medical terminology and insurance verification.
• Experience with prior authorizations, vital signs, urine drug screens, and injectable medications.
• Experience in psychiatry or behavioral health.

Recent Medical Assistant graduates are encouraged to apply. Training on clinic-specific procedures will be provided.

Compensation & Benefits

• Hourly Pay: $15.00–$18.00, depending on experience.
• Work Schedule: Monday–Friday, 8:00 AM–5:00 PM.
• Paid Federal Holidays: Provided in accordance with company policy.
• Paid Time Off: Not currently offered.
• Medical Insurance: Not currently offered.
• Work Environment: Professional outpatient psychiatric clinic.
• Professional Development: Opportunities to gain administrative and clinical experience in behavioral healthcare.

What We're Looking For

Our ideal candidate is dependable, compassionate, proactive, and willing to take initiative. We value employees who demonstrate a strong work ethic, excellent attendance, professional communication, and a genuine interest in helping patients.

Candidates must be comfortable balancing administrative responsibilities with clinical support tasks while maintaining accuracy, confidentiality, and professionalism.

How to Apply

Please submit your resume, including relevant healthcare experience, education, certifications, and administrative skills.

\nCompany Description

Bridge Health Services is a growing outpatient psychiatric and behavioral health practice committed to delivering compassionate, high-quality mental healthcare.

Company Description

Bridge Health Services is a growing outpatient psychiatric and behavioral health practice committed to delivering compassionate, high-quality mental healthcare.