Job Description
Job Title: Shared Services Advisor
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Job Location: Winchester, VA or Pensacola, FL (hybrid)
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Job Duration: 6-month contract – can extend
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Job Description:
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A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.
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Responsibilities:
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• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
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• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
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• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
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• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
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• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
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• Perform functions in adherence to defined service level agreements
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• Ensure compliance with all HR related policies, practices, and procedures
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• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
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• Perform research for process improvements; provide information to senior staff and leadership as directed
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Qualifications:
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• Advanced customer service focus and relationship management skills
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• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
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• Familiarity with various Human Resource issues, services, and systems
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• Desired: Previous call center experience
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• Desired : Exposure to human capital management systems
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• Desired: Familiarity with Navy Federal products, services, programs, policies, and procedures
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• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
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• Effective database and presentation software skills
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• Effective organizational, planning and time management skills
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• Effective research, analytical, and problem-solving skills
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• Effective skill exercising initiative and using good judgment to make sound decisions
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• Effective skill maintaining accuracy with attention to detail and meeting deadlines
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• Effective verbal and written communication skills
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• Exposure to human capital management systems