Job Description
Job Description
Job Title: IN-DOR - Tax Call Center Rep. - Onsite (4 Positions)
Primary Skills: Fast-Paced Call Center exp., Customer service exp., ethical, confidential reqs., tax regulations, analyze, troubleshoot tax-related inquiries, Reference required.
Location: Indianapolis, IN (ONSITE)
Start details: Must be available to start on 5/04/2026, after background check and fingerprinting.
Duration: 10/31/2026 may be extended
Work arrangement: Onsite
Interviews: No Manager interview required.
Prior Call Center Employment Reference: required
Must submit prior employment reference verifying candidate has worked in a call center with excellent attendance and not released for cause.
JOB RESPONSIBILITIES
Call Center Job Description.
Responsibilities include
Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
Apply knowledge acquired in training and utilize resources to analyze and problem-solve.
Respond to a variety of tax inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling, and punctuation both verbally and in written formats
Comply with all ethical and confidentiality requirements.
Required Skills
- Experience in IT or related field. Required. 2 + yrs.
- EDUCATION: High school diploma or equivalent. Required.
- Associates or Bachelor’s Degree in accounting, finance, or related field. Desired.
- Exceptional communication skills, both oral and written. Required.
- Prior experience in a fast-paced call center environment. Required. 2 + yrs.
- Customer service-related experience. Required. 2+ yrs.
- Experience adhering to ethical and confidentiality requirements. Required. 1 + yrs.
- Excellent communication, patience, and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required.
- Knowledge of tax regulations. Desired. 1 + yrs.
- Ability to analyze and troubleshoot tax-related inquiries. Desired. 1 + yrs.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
Company DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Company Description
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles