Field-Based Case Manager
Job Description
Job Description
Title: Field-Based Case Manager
FLSA: Non-Exempt, Full-time (40 hrs./wk.)
Pay Scale: $26-$33/hour
Essential Functions
1. Conduct client intake/screening into behavioral health and psychosocial support program services.
2. Work with individuals experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use issues
3. Provide targeted case management services, such as referrals to food assistance, transportation, housing, care coordination, employment development, and skill building.
4. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
5. Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
6. Teach prosocial and recovery skills (ie communication, problem solving, anger management skills) for long term stability in the community.
7. Engage and join with collaterals (family members, probation, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
8. Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
9. Participate in coordinated outreach and engagement efforts with the treatment team.
10. Collaborate with external partners (ie residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.
11. Provide necessary program documentation, including the completion of reports, administration of evaluation tools, and other program related assignments.
12. Facilitate group level counseling sessions.
13. Attend and actively participate in unit, case conference, internal staff in-service, community, and other relevant agency events.
14. Ability to work overtime and perform duties during weekends, holidays, and evenings when required.
15. Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
16. Other activities as required to conduct program and agency objectives.
17. Regular attendance required.
Minimum Qualifications - Knowledge, Skills and Abilities Required
1. High school diploma or GED equivalent and above, or at least 2 years of experience in the HIV/AIDS or behavioral health field.
2. Bilingual in Spanish language is preferred.
3. Knowledge of HIV/AIDS, and related issues.
- Knowledge of and ability to work with racial/ethnic minority, impoverished and underserved communities and groups (e.g., multi-gender, generation, LGBTQ, substance using).
5. Proficient writing and oral communication skills.
- Demonstrated experience and knowledge of PC hardware and software (i.e., Windows, word processing, spreadsheets).
- Ability to coordinate multiple tasks simultaneously in high pressure environment.
- Maintain and uphold agency mission statement, values, policies, procedures, and principles.
- Must have reliable transportation, have valid car insurance, and maintain a California Driver’s License.
- Verification of employment eligibility and background check.
- Updated tuberculosis test (annual requirement) – read, reviewed, and dated by a clinician 6 months prior to employment.
Preferred Qualifications - Knowledge, Skills, and Abilities
- Experience working in a non-profit community-based organization.
2. Strong interpersonal skillsand ability to work with stafffrom diverse cultural, ethnic, educational and socio- economic backgrounds.
3. Experience providing counseling grounded in evidence-based practices such as Seeking Safety or TREM.
Supervisory Responsibilities
1. The incumbent in the position does not have formal supervisory responsibilities.
Environmental Conditions (Working Conditions)
- Ergonomically safe office environment with desktop computer, desk, chair, natural light from windows.
- Occasional outreach at community festivals, conferences, nightclubs, massage parlors, and other outreach venues that target population frequents.
- Some driving and exposure to vehicles in motion.
Physical Requirements
1. While performing this job, the incumbent typically spends time sitting, standing, walking, frequent driving, carrying (max.20lbs), lifting (max. 20lbs), listening, and speaking.
Mental Requirements
1. The incumbent in this position must be able to accommodate any/all the following: constant distractions, interruptions; uncontrollable changes in priorities/work schedules; and availability for on call/duty after regular working hours, and exposure to inappropriate behavior and language of others.
Company Description
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