Data Center Technician- Onsite, Elk Grove Village, IL
Job Description
Conexess Group is aiding a large healthcare client in their search for a Data Center Technician. This is a long-term contract opportunity with a competitive compensation package.
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Please note we are unable to provide sponsorship or work c2c for this role.
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** This is an onsite position in Elk Grove Village, IL**
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Position Overview
We are seeking a hands-on Data Center Technician / Engineer to support the day-to-day operation, maintenance, installation, and troubleshooting of physical server, network, and storage infrastructure.
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\nThe ideal candidate will have experience with data center operations, hardware installation, cabling, LAN/SAN environments, break/fix support, and vendor coordination.\n
Responsibilities\n
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- Rack, install, cable, test, and maintain physical server, network, telecommunications, and storage equipment.
- Perform hardware replacement, break/fix, RMA, maintenance, and decommissioning activities.
- Install, route, label, troubleshoot, and maintain Ethernet, fiber, and copper cabling according to data center standards.
- Troubleshoot physical infrastructure, LAN, SAN, connectivity, and hardware issues.
- Provide Tier II/III hands-on support for server, network, and storage infrastructure.
- Perform basic OS configuration and connectivity checks before transitioning systems to remote support teams.
- Support data center projects, deployments, releases, and maintenance activities while following change-control procedures.
- Submit and manage change requests, problem tickets, and repair activities.
- Coordinate and provide oversight for vendors and cabling contractors.
- Maintain appropriate inventory of hardware components, fiber, copper, and jumper cables.
- Provide onsite “remote hands” support for teams troubleshooting LAN/SAN and equipment issues remotely.
- Participate in incident response and support high-impact issues in accordance with established SLAs.
- Coordinate site access and security clearance for visitors and third-party vendors.
- Document data center activities and infrastructure using DCIM and other required systems.
- Provide performance updates and recommendations for infrastructure improvements.
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Qualifications\n
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- 3+ years of experience in data center operations, infrastructure, network, server, and/or storage support.
- Experience supporting large enterprise networks and SAN environments; healthcare experience preferred.
- Working knowledge of Layer 2/Layer 3 networking, network protocols, and SAN Fibre Channel.
- Experience with enterprise networking/vendor equipment such as Cisco, Juniper, F5, and Riverbed preferred.
- Strong understanding of data center cabling principles.
- Experience with troubleshooting tools such as Wireshark and tcpdump.
- Basic knowledge of Linux and Windows environments.
- Basic understanding of Python preferred.
- Strong troubleshooting, organizational, communication, and collaboration skills.
- Ability to work effectively with internal teams, vendors, and remote support teams.
- Ability to learn and use DCIM systems for data center documentation.
- Basic proficiency with Microsoft Office/Microsoft 365 applications.
- Ability to lift up to 30 lbs.
- Associate degree in Computer Science or a related field preferred, or equivalent education and experience.
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Preferred Certifications\n
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- Cisco CCNA
- CompTIA A+
- CompTIA Network+
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