Guest Experience Agent

Job Description

Job Description

At Buff City Soap, we’re on a mission to create delightfully clean products made with real ingredients you can pronounce. We believe every guest interaction is an opportunity to spread joy, and we’re looking for a Guest Experience Agent to help us do just that!

What You’ll Do

As the first point of contact for our guests online, you’ll play a key role in ensuring every interaction reflects the Buff City Soap brand. You’ll answer questions, resolve concerns, and deliver service that leaves guests smiling.

• Be the friendly, knowledgeable voice of Buff City Soap across digital channels

• Help guests with product, promotion, and service questions

• Process orders, exchanges, and reships with care and accuracy

• Solve problems quickly—or escalate when needed—to keep guests happy

• Look for opportunities to “surprise and delight” our guests

• Collaborate with your teammates to create a consistent, joyful guest experience

• Represent our brand values with professionalism in every interaction

What We’re Looking For

• High School Diploma or GED required

• 1–5 years of guest service or customer support experience

• Exceptional communication skills—both written and interpersonal

• Ability to juggle multiple systems and tasks while staying organized

• Strong attention to detail and a service-first mindset

Perks & Benefits

• Opportunity to be part of a growing brand with a passionate community

• Employee discounts on Buff City Soap products

• Collaborative, fun, and supportive team culture

Physical Requirements: This role involves prolonged periods of sitting at a desk and working on a computer.