Job Description
Job Title : Customer Service Representative
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Location : Tampa, FL 33607
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Duration : 02 Months
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Shift Details : Hybrid (3-2)
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Specific Skills : Customer Service/ Payroll/Customer support/Spanish
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Job Description:
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- Provide high-caliber HR Contact Center support by answering inbound calls, creating and managing cases, and resolving employee inquiries related to payroll, LOA, policy, and HR services.
- Partner closely with Payroll and HR teams to support payroll inquiries, interpret timekeeping and payroll logic, and direct employees to appropriate resolutions without processing payroll directly.
- Deliver day-to-day administrative support including employee data updates, tuition reimbursement processing, employment verifications, policy guidance, and compliance acknowledgements.
- Preferred qualifications include 5+ years of customer service/contact center experience, Spanish language skills, and experience handling inbound calls, case management, and HR-related inquiries.
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Education:
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Associate Degree