Job Description
Job Description
We are seeking a Client Services Associate to support client communication and help ensure a consistent, professional service experience. This role serves as a key point of contact for day-to-day client needs while coordinating with internal teams to keep requests, updates, and ongoing activities organized.
The Client Services Associate will assist with client inquiries, provide relevant information, coordinate follow-up, and help maintain strong working relationships. This position is well suited for someone who communicates professionally, stays organized, and enjoys working with both clients and internal teams.
Responsibilities
- Serve as a point of contact for routine client questions and service needs
- Provide clients with accurate information regarding services, programs, and current initiatives
- Coordinate client requests and follow up on outstanding items
- Maintain regular communication to provide updates and ensure timely responses
- Assist with the preparation of client materials, presentations, and service information
- Maintain organized and accurate records of client interactions and activity
- Coordinate with internal departments to support client requests and ongoing projects
- Monitor open items and help ensure appropriate follow-through
- Gather client feedback and communicate relevant information to the team
- Assist with scheduling, documentation, and other client-related administrative needs
- Develop familiarity with company services and processes to provide informed support
- Help maintain a professional and consistent client experience
- Support client programs, meetings, and special initiatives as needed
Requirements
- Bachelor’s degree or 1–2 years of relevant professional experience
- Strong written and verbal communication skills
- Excellent interpersonal and relationship-building abilities
- Strong organizational skills and attention to detail
- Professional and confident when communicating with clients
- Ability to prioritize multiple requests and responsibilities
- Strong follow-through and problem-solving skills
- Comfortable collaborating with multiple internal teams
- Ability to learn company services, processes, and procedures
- Previous experience in client services, account support, customer service, business operations, hospitality, or another client-facing environment is preferred
- Comprehensive training and ongoing support
- Hands-on client services and account support experience
- Professional development opportunities
- Collaborative and team-oriented work environment
- Exposure to multiple areas of business operations
- Opportunities to strengthen communication, organization, and relationship-management skills
- Opportunities for continued growth and increased responsibility
Benefits
Milwaukee, WI