Job Description
Job Description
Help Desk Analyst I (Contract)
Location: Groton, CT
Hire Type: Interim Contract
Robert Half is currently seeking a Help Desk Analyst I for an ongoing contract opportunity with one of our clients in the Groton, CT area.
We are looking for candidates with 3+ years of Help Desk, Desktop Support, or IT Support experience who enjoy troubleshooting technical issues and providing outstanding customer service to end users.
Responsibilities:
- Provide first-level technical support to end users via phone, email, and ticketing systems
- Troubleshoot hardware, software, printer, and basic network connectivity issues
- Set up and deploy desktops, laptops, mobile devices, and peripheral equipment
- Document support requests, resolutions, and troubleshooting steps within the ticketing system
- Escalate more complex technical issues to senior team members when necessary
- Perform user account administration, password resets, and access requests
- Deliver professional and responsive customer service to employees across the organization
Qualifications:
- 3+ years of Help Desk, Desktop Support, Technical Support, or related IT experience
- Experience supporting Windows environments and Microsoft 365
- Familiarity with Active Directory, user account management, and basic networking concepts
- Strong troubleshooting, communication, and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Associate's or Bachelor's degree in Information Technology is a plus
- CompTIA A+, Network+, or similar certifications are preferred
What We're Looking For:
- Strong problem-solving and analytical skills
- Professional demeanor and excellent interpersonal skills
- Self-motivated, dependable, and team-oriented
- Passion for technology and helping end users solve technical challenges