Customer Service Representative

COMPANY OVERVIEW

Zing Health is a tech-enabled

insurance company making Medicare Advantage the best it can be for those

65-and-over. Zing Health has a community-based approach that recognizes the

importance of the social determinants of health in keeping individuals and

communities healthy. Zing Health aims to return the physician and the member to

the center of the health care equation. Members receive individualized assistance

to make their transition to Zing Health as easy as possible. Zing Health offers

members the ability to personalize their plans, access to facilities designed

to help them better meet their healthcare needs and a dedicated care team. For

more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION:

The Customer Service

Representative is the primary point of contact for all Zing Health members,

providers, agents/brokers. The Customer

Service Representative provides all aspects of excellent customer service

delivery. This position handles issues related to either member or provider

inquiries.

ESSENTIAL FUNCTIONS:

• Respond
  
  to member/provider/agent/broker inquiries via telephone regarding health
  
  insurance benefits, eligibility, and claims.
• Analyze
  
  problems and provide correct information and solutions.
• Communicate
  
  monthly messages to providers on a specific need basis.
• Deal
  
  tactfully and empathetically with customers.
• Establish
  
  and maintain effective working relationships with physician office staff.
• Read,
  
  comprehend, and verbalize processes and procedures of the organization and of
  
  health insurance coverage.
• Multi-task
  
  and pay close attention to detail.

QUALIFICATIONS

AND REQUIREMENTS:

JOB REQUIREMENTS:

Required Qualifications

• Minimum
  
  of a high school diploma or equivalent
• Prior
  
  experience in Customer Service in a Managed Care Organization preferred
• Ability
  
  to type a minimum of 35 words per minute
• Knowledge
  
  of managed
• Care processes and health insurance coverage
  
  preferred
• Outstanding
  
  communication skills and the ability to understand complex situations to
  
  effectively handle escalated customer needs
• Analytical
  
  skills and the ability to read and interpret data
• Problem
  
  solving abilities
• Ability
  
  to work independently and as a part of a team
• Ability
  
  to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft
  
  PowerPoint
• Bilingual
  
  preferred