Contracts Coordinator / Customer Service

Job Description

Contract Coordinator

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Location: Charlotte, NC

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Job Type: Contract-to-Hire

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Industry: Office Technology / Electronic & Office Printer Solutions

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About the Opportunity

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Our client, a leading provider of electronic and office printer solutions in the Charlotte area, is seeking a highly organized and customer-focused Contract Coordinator to join their team. This role is ideal for someone who enjoys working on the phone, building customer relationships, and managing detailed administrative tasks.

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Key Responsibilities

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• Make a high volume of outbound calls to customers to obtain copier/printer meter readings.

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• Follow up with customers regarding contract-related information and account updates.

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• Enter and maintain accurate customer and contract data in Excel and internal systems.

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• Provide excellent customer service and respond to customer inquiries professionally.

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• Track and manage account information to ensure accurate billing and contract compliance.

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• Work closely with internal departments to resolve customer issues and keep records current.

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• Maintain organized documentation and detailed call notes.

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Qualifications

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• Previous experience in customer service, account coordination, collections, call center, or administrative support.

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• Strong phone skills and confidence making high-volume outbound calls.

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• Excellent verbal and written communication skills.

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• Proficiency with Microsoft Excel and data entry.

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• Strong attention to detail and organizational skills.

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• Ability to manage multiple tasks and priorities in a fast-paced environment.

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• Professional, dependable, and customer-focused attitude.

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Preferred Experience

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• Collections calling experience is highly preferred.

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• Experience working with contracts, billing, accounts receivable, or office equipment industries is a plus.

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• Prior experience handling customer account follow-up and phone-based customer interactions.

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