Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations in Spartanburg, South Carolina. This is a Contract position focused on delivering responsive desktop and end-user support, resolving common Windows-related issues, and helping employees stay productive. The ideal candidate is comfortable working with service requests, user account administration, and hands-on troubleshooting across Microsoft-based systems.
Responsibilities:
• Provide day-to-day desktop and help desk support by diagnosing and resolving hardware, software, and operating system issues for end users.
• Manage incoming service desk tickets, prioritize requests appropriately, and deliver timely updates through to resolution.
• Support Microsoft Windows environments, including Windows 11 devices, with setup, maintenance, and issue remediation.
• Administer user accounts and access permissions within Active Directory, including account updates and password assistance.
• Investigate basic technical problems, identify root causes, and apply practical fixes that minimize user downtime.
• Assist with application support, including troubleshooting issues related to Microsoft Dynamics 365 Business Central when needed.
• Prepare and deploy workstations, install required software, and ensure devices are configured according to support standards.
• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for user and access management tasks.
• Hands-on experience supporting Microsoft Windows, including Microsoft Windows 11 systems.
• Ability to perform basic troubleshooting for hardware, software, and end-user issues.
• Familiarity with managing and resolving service desk tickets in an organized manner.
• Exposure to Microsoft Dynamics 365 Business Central support is preferred.
• Strong communication skills and a customer-focused approach to technical support in a warehouse environment.